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Cricket Wireless Authorized Retailer
1643 W Imola Ave, Napa, CA 94559, United States
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Cricket Wireless Authorized Retailer
Comments
He
Review №1

Thank you very much for the beautiful words. It was a special experience. But I traveled to my country a long time and when I came back I came to another state. My only problem with Cricket was to manage my online account

He
Review №2

Poor customer service, would never go there again.

Ja
Review №3

Very good service from Edith and will buy from here always

Gu
Review №4

Quick and efficient! Happy with the service.

To
Review №5

If I could ZERO starts!!I went in to the store front to get my phone number changed, Here is why:I work with populations of people with mental and physical disabilities.I need a phone number that is local to my town, since may of this population rely on landlines (not cell phones) and cannot make long distant calls.I was assured that this would happen.I paid $15, the phone number I got was for a town 20 miles away - a long distance call.I was told that I could pay another $15 to have another number randomly generated that may - or may not be in my town.I was told in the store, if I had a problem they could give me my original number back.I am not able to do this.

Ja
Review №6

Riya helped activate phone and transfer contacts from old phone to new phone. Thanks

Ro
Review №7

Great staff! Upgraded pinhea phones and they made sure my old phone pics went to my new phone. Saved me from a headache :)

Ga
Review №8

Riyaz did a good job

Em
Review №9

Great job by napa

je
Review №10

Got lip from an employee when I tried to upgrade my phone. I had seen a promotion online but per customer service rep, I was to go to the store to purchase as my payment was not going through online. The employee told me the cricket store was not affiliated with corporate and didnt have to give me the deal. I asked her if she knew her district managers name and she gave me the deal! How ridiculous. I have been a cricket customer for years and that was the only bad experience I had.

gu
Review №11

Riyaz helped me transfer information from one phone to another

Se
Review №12

The associate Isabel was very helpful and assisted me in everything. I couldnt have asked for better service and will continue to use Cricket in the future

En
Review №13

Megan helped me pay my billlne

VI
Review №14

Went i to imola napa ca cricket to get a new phone i had gotten a msg that if i chanhed my phone i got $30 in credit the girl that attended us named Isabel didnt say welcome we had to say hi first than showed her the promotion on the phone didnt have a clue she didnt understand the msg she was doing some search cuz she said she didnt hear anythung about it finally told us which phone do you want we told her she said we dont have it shose anther said the same thing then i asked than wht do u have she said all but those 2 we gave another look she went inside and another girl helped us that lady named Isabel needs to get taught or fired didnt have a clue on what to do very unprofessional

GL
Review №15

VERY GOOD CUSTUMER SERVICE AND HONEST EMPLOYEE

Da
Review №16

Laura was great!

Yo
Review №17

Great Service!

Gr
Review №18

After reading the reviews, I regret not following them. DO NOT GO HERE. ISABEL WILL RIP YOU OFF AND BLAME YOU FOR IT. DO NOT GO TO THIS LOCATION.

La
Review №19

Friendly, helpful and informative and seems very honest

Lo
Review №20

Poor customer service.. Very rude employees.. Couldnt even answer my questions at all..

Je
Review №21

This place is a joke very unprofessional

Ch
Review №22

The customer service is not very good, maybe it was me who had a bad experience in my visit to cricket but I will not return

Ri
Review №23

Laura was too attentive to me! Everything was fast eh efficient! Thank you

ne
Review №24

I have very good service with this company, it works very well in Mexico as well. I recommend it, greetings.

Ro
Review №25

Very nice afternoon I am 100% happy with you for your excellent service. I am very happy. Thank you. Miss Edith gives excellent service to you as a customer, thank you.

JO
Review №26

I made my payment and everything was very fast and efficient thanks Laura.

Da
Review №27

Lucia helped me a lot to transfer my contacts and with my Facebook, it is very efficient.

Jo
Review №28

Very good service and the workers are very attentive.

Li
Review №29

Laura HELP me to get internet for my children! Thank you

Ju
Review №30

Very good service from the representatives Laura and Megan, very attentive! Super recommended

Fe
Review №31

Laura helped me add 3 lines to my bill quickly and efficiently!

Cr
Review №32

My phone had problems and Laura helped me to fix it and it works now!

Ju
Review №33

The girls work is very fast and efficient! Thank you

Hu
Review №34

Excellent service! The girls are very attentive and kind.

An
Review №35

Lucia helped me change my plan with calls to Mexico.

Ro
Review №36

Laura and Riyaz helped me compose my tel! Thanks for your service.

Ma
Review №37

Lucia is very kind, friendly and does a fantastic job, she took great care of me and helped me at all times, thank you very much for your help Lucia! Nice job!

Lu
Review №38

Laura was very attentive with my questions!

Je
Review №39

Laura helped me with the doubts I had!

Jo
Review №40

Great service

Di
Review №41

Thanks to Laura for her help. one

Ro
Review №42

They have taken care of me very well, I recommend them!

Al
Review №43

Create job bye napa

Ma
Review №44

Very kind Miss Laura!

Ca
Review №45

I like the service they offer

En
Review №46

Very good service!

Gu
Review №47

Well

Er
Review №48

Nice place

vi
Review №49

Good cell phone company

Ra
Review №50

Not wanting to sell @ & $?

Information
14 Photos
50 Comments
4.5 Rating
  • Address:1643 W Imola Ave, Napa, CA 94559, United States
  • Site:https://cricketwireless.com/stores/ll/US/CA/Napa/1643-W-Imola-Ave
  • Phone:+1 707-254-9400
Categories
  • Cell phone store
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store shopping:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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