I was able to get top dollar for my kiddos old sports equipment! Also, got great new sports equipment for the new season! My 3 boys always get their gear from here. Great customer service!

Those people are very rude! I don’t know how they are still in business. No one should go there.

Very unfriendly guy at register. I bought an item but Ill never return.

Honestly the worst customer service EVER! I walk in 5 employees all standing at the door watching parking lot construction(ages 55ish to 20ish). None of them said a word. Literally not a word. A man of European descent enters 2 minutes after me and Hello sir Can I help you find something? comes from an employee immediately. This is the 3rd and last time I will allow this to happen to me here. Both times before today I made purchases but not today. I am NOT a race card person but some things are so blatant you cant excuse. If you are a person of color PLEASE do not shop here. Its OBVIOUS our dollars are not respected here.

Two weeks ago I dropped off my trail bike that had serious gear issues, was super dirty and needed a complete overhaul. I was a bit scared how much it would be to have it all fixed up again. I even contemplated getting a new bike instead. I was charged $60 and my bike was like brand new!! They cleaned it, oiled it, and fixed it all up!! Couldnt be happier with the service. As an aside, I had my daughters bike fixed and tuned up during quarantine and it rides perfect as well!! Best money spent on bike tune ups!! By the way, I called some of the higher end stores for quotes and they scoffed at me.

They dont give you fair value for your gym equipment and will always undercut what the website says. If you steal equipment, this is probably a good place to get rid of it, but its definitely not a place to sell your equipment if you want a fair, market-based price. Slow, low first offer, need to haggle to death to get any kind of deal.

I was selling. What they pay seems very low, next time will just donate.

Got my softball gear from here awhile back the employee was very helpful at the time

Be careful of this store. I would recommend the one off Ogden if that is an option for you. Like most other play it again stores they typically allow negotiations with selling and buys goods. The owner here is very strict and buys very low so it isn’t worth selling anything to them. Also they tend to be rude to customers not wanting you to touch their items.Just not customer friendly. Ogden they will give you 10% off anything you buy if you bring something in to sell. This store doesn’t.

Amazing customer service! Very friendly staff who explained and fixed our bikes. Highly recommend. Thank you!

Awesome store. Has every sport imaginable. Very clean (considering how many items are in it, and how customers seem to trash the store). Staff was very helpful and used items seem to be about half of what new items are. Will definitely be back!

Does anyone ever feel like they are bothering the employees who work here (besides the teens who are always helpful)? I went in to sell some brand new equipment that my kids never used and felt I was burdening the employees. I was able to get a set of clubs for my daughter so it all worked out but not a very friendly place to shop. Might be worth the money to shop at Dicks Sporting Goods.

Traded in my mountain bike and bought a really nice used Zaskar mountain bike at a great price. Bike was in mint condition, I am completely satisfied. Staff were helpful. Will definitely check back if I need more sporting goods

Go to a different store if possible. I called in to see if they had 4 45lb plates and pricing. He answered with yes we do and gave me a price of each plate. When I got there somehow there was only 2 and they were priced differently from the quote the guy gave me. I asked him if they sold any recently he says idk. He seemed to have an attitude issue like asking for correct information was some sort of inconvenience.Thank you for your reply but was very specific with request on the phone. Associate not only gave bad info but had some sort of issue with attitude.

They sell very old and extremely overpriced sport equipment!

Overpriced and unhelpful.Felt like I was bothering them.Didnt bag my items or even say thank you.

I went this store to get my bicycle and child seat to go with it for my younger son to hop on. Most of stuff there was not very nice. Especially one butch haircut with eyeglasses. I Asked this guy few questions but didnt get any clear answer and he talked very rude and act whatever to me, so I asked the other guy who was Sam and hes fantastic! He answered what I wanted to know and he even attached child seat to bicycle and made sure it works fine for me! I was very pleased after all. I want to give 5 stars because of Sam but overall just 3 stars.

I dont recommend this store. They do not like humans and do not like humans touching things theyre intending to buy. I walked in ready to buy a set of golf clubs and a new bike and got yelled at within 60 seconds of being in the store, by who I presume is the owner. Its happened every single time Ive come in, and Ive watched her yell at nearly everyone. Going to a more expensive shop right now and will not visit this place again.

Bought a BMX bike for my son online. Got everything squared away but couldn’t get the brakes adjusted to perfection. So I called play it again sports last minute to do a brake adjustment. They came through and it only cost 10.00. Good service and friendly old lady was pleasant behind the counter. Thanks guys.

Went in to look at skii boots, was greeted by a young man who pointed me in the right direction...however, not even five minutes later, I had three people from the store watching me including the young guy who told me where the boots were. Im a man of latin heritage and I guess in Naperville where I presently reside, my skin color triggers an alarm among business owners. By the way, I do skii and been doing it for more than 15 years.Im never shopping for sport goods in this place again.

Great place to find second hand sports stuff. There is a discount over new but some of the stuff you could get new for maybe 10% more. Good location but the interior needs better organization. Some things are just thrown around which could be from patrons.

DO NOT VISIT THIS STORE!!. Totally rude people who treat people so cheaply. If you are ready to be treated like a piece of one of their items sold at their store, go fo it!!. Would give zero stars if there was an option!. They lost our (and many more) business for good.

Great selection of any sport you can think of doing. Both new and used items available. Friendly, helpful employees.

The best place to get new and used sports equipment in the Naperville area. I have been going to Play it Again Sports for 20+ years and the staff has always been helpful and accommodating. Highly recommend Play it Again Sports!

Good play it again if you have gear you want to sell you might want to call ahead to make sure they arent over stocked with it already. Good selection of used and new gear though and decent prices.

I went in this store about a month ago, and although I didnt speak to her personally, I noticed that the older woman working behind the counter was very rude to the customers and her employees. She had zero customer service skills. The store itself seemed to have a decent selection, albeit very disorganized and cluttered. However, I couldnt get over the poor customer service, so I decided to just go somewhere else to get what I needed.

Never shop here unless you want to be treated like a criminal! I went in to sell hockey equipment, they did not offer me anything which was fine, and I am not angry about that. However, when their employee and I packed my hockey bag back up I was approached by another employee who accused me of stealing a pair of hockey pants, I offered to unpack my bag several times to show her I did not have those hockey pants in my bag. She was so rude and kept saying no your fine Ill ask the employee who helped you. I wasnt out the door and in front of several customers she said I bet they are in her bag. So I had her come and look in the equipment bag to show her once and for all I did not have those pants. After she looked through my bag and did not find those pants, she NEVER apologized for wrongly accusing me of stealing. I will never set foot in that store again, especially when it is apparently okay for employees to treat customers like that, I am so embarrassed by her actions towards me!

Good place lots of stock, The prices are OK. Nice staff. We ill go back.

If your looking to sell equipment dont go there i had never used weight bench 300lbs set I was offered $27. I had a very lightly used heavy bag was offered $15, they were one selling in worse condition then mine was for $80. I understand it a business and you have to make money, but $42 for around $500 in equipment.

Clean with a good selection. Some new mixed in as well for a more interesting experience.

Horrible store with racist and heinous management and staff. I will never shop here again or go near this store. People are treated so poorly. Also, the items here are terrible quality with overly expensive price tags. If I could give 0 stars I would because that is how much I am disgusted with everything about this store.

Pretty good. Great new stuff. Even the used is in great condition.

Nice place, friendly workers and I sold and bought something so a win all around.

I like this Play it again Sports a lot I have been going to this play it again sports for a long time I finally got my Used Catcher Gear from here they really nice to us Definitely Coming back soon.

One woman of the management had come up to me and said some rude comments. I noticed a lot of reviews mentioning the management, I’m sensing a pattern. In response to your question, this was today when i was just holding a bat in my hands, not even in the position.

Love the storeGreat value on the callaway iron set I purchasedTraded my Taylor made clubs in too and received more than I could get on eBay

Has many sports related items. Priced well. Bikes and bike tires. Tennis rackets and balls. Golf clubs.

In Naperville: I have had fantastic experiencies. I highly recomend this store. My last time was on July 2017, I talked with an American man, very tall, he is very nice. Surely I will come back.

Went to take my little brother to sell a few bats. They told us to go look around while they check them out ended up sitting on a bench for 30 minutes. I walk up and ask if theres any up date and all the guy said was they are too old, Ill give you 10 bucks for everything I asked him how long it took to appraise the bats and he said 5 minutes. He said he forgot I was in the store.Pretty bad customer service.

After reading all these reviews, I will never shop here. I am looking for a treadmill and a few other items. I would not be able to put up with this type of attitude and laziness from staff and lack of management skills from the owner. Disappointed....

Selling anything to this store is a scam. Purchased a brand new product from this store for over $150 brought it back a month later untouched. They would not take a return but they gave me the option to sell it to them which they offered me $10 to buy it from me.

Its not just the Naperville store that as a bad attitude. The Shorewood store is right up there too. I called to get a quote on some factory wrapped baseballs - I got bad attitude from Jason. I had to ask several times before he would even give me a quote - all he wanted was to get me in the tore so he could play on the time an gas I had invested into the venture. Long story short; Im taking everything t Goodwill!

You can find anything about sports.really good condotions.

Very friendly especially to my little grandkids, we got kids golf set, batting gloves, swimming goggles and practice golf balls for less than a smaller golf set at Target

Fair price for what I was selling.

This sports has very good deals on used sports equipment.

Worst store ever, I will never recommend it to any one. They are so rude, racist, mean on every way and dont know how to treat their customers at all.

The guy (manager? Owner?) Was somewhat unpleasant/rude.

It was ok, it did not have many. It was really quiet and $$$$$.

Their prices for used equipment its a little redonkulous.

Rude people giving rude service, specifically citing the management.

Great!!!!! Steve, Barb, and Brian are the best been going here for years. Treated like family.

This place is trash. Dont sell anything there.

Great customer service!

Our dog says Best used tennis balls in the Chicagoland area. Also friendly staff.

Decent selection, prices arent that great

Rude

Good

It sucks!