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Sherwin-Williams Paint Store
44 W Gartner Rd #116, Naperville, IL 60540, United States
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Sherwin-Williams Paint Store
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Ka
Review №1

So glad to have stopped in here. This paint store is well established and offers all of the resources to assist in your project. I was helped by Kiley who was very informative and answered all of my questions, from popular colors to giving estimates of how much paint I would need.

Sh
Review №2

We visited on 7/30/21 Friday 6:10 pm, store was closing at 7 pm ( we were only customer in store )Me and my husband visited 50 min before closing assuming we can get some detail answer for our new project of painting our house exterior, but we were not satisfied.We had encounter with “ CAITLIN “ we told her that we are looking for paint for my exterior of house, she said all these are paint, you can select . We do not know any thing about paint so we ask which one is better quality for exterior and she showed us 7 diff gallon on wall and said you can select.( what a stupid response )She was not courteous at all, did not explain anything . My husband said he can show picture of my house exterior cedar and may be she can help up out between paint and stain . Before we finish she responded “ I can not able to tell you “ she did not even see pictureWhen we ask which paint is better and her response was - look the chart for good, better, best( I can read the chart but someone need to take time and explain for people like us who does not know anything about paint )Also she said these are not in stock ( she does not even ask which one we are going to select )VERY POOR CUSTOMER SERVICEAny new employee can do better job than CAITLIN on first day of serviceI strongly suggest, avoid “CAITLIN “ for any advice or avoid this location for sure .Her help was extremely poor, not belong to Sherwin William like good companyPlease go to different location of screw-in William.Our conversation lasted 90 sec or so, she did show any interest why we are walking away from store.Very poor customer service, go to another location( I spent more time to write this poor experience )She does not belong to company like SW

A
Review №3

I went into the store a few minutes before close on 10/4/21. There was one salesperson in the store. She did not approach me to ask if I needed help. Instead at closing time, she asked, “Are you buying anything because we are about to close at 6.” I was stomped by the question because I actually needed very specific help for a project. When I pointed out that she neglected to ask if she could assist me, she gave several reasons for her poor customer service. After hearing about 3 excuses, and her gaslighting me by pointing out she said “hello” from the desk in the back when I walked in (which I didn’t hear), I reminded her she still had an opportunity to offer me help, as the only customer in the store. I then explained to her my needs and she haphazardly assisted after a few eye rolls.If you are not prepared to receive and assist customers, then the doors should be locked and closed for business. I will be taking my business elsewhere.

Ca
Review №4

I have been coming here for years for my cabinet painting business and I’ve always received great service and products.

Sc
Review №5

Great experience. So helpful! Really nice. They have all the paint and stain stuff you need.

Im
Review №6

Awesome paint store nearby. Fast service and easy to work with. Quick tip, make sure to order ahead for easy paint pickups!

Ka
Review №7

Thankful for more Spanish Speaking employees in the store! Wonderful customer service and experience, great spanish speaking employees.

Ch
Review №8

Very good service

Ne
Review №9

Satisfactory. People there helped us to choose the right paint for our need. We got lot of tips and answers for all our questions

Pa
Review №10

Great lasting paint and many choices. Staff are friendly and knowledgeable. Store is nicely set-up in an organized fashion. Location of the store is good, very easy to find. The have money-saving sales frequently and coupons which bring down the cost significantly (cost being the reason for the four stars instead of five).

Ro
Review №11

Pricey but good paint and helpful staff.

An
Review №12

I really did not feel that the associate was interested in my project at all. I am not a professional painter so I was seeking their advice on how to proceed with my project and it was like pulling teeth!

Jo
Review №13

Kateland was awesome in helping me select the right paint for the job. Also stayed past closing and helped take product to car. With two small children in tow, it was a huge help. Would definitely recommend this store and her specifically.

Al
Review №14

They work lumited hours, close at 4 on Sunday, only one sale person per shop, which is disrespectful to customers. Each time now I spend half an hour waiting two people ahead of me. Shame for such big prices and reach company.

Br
Review №15

Utilize alot, great employees

Be
Review №16

I visited two stores in two days and the employees at both stores were extremely attentive and helpful. I love the energy of the young employees. I was greeted immediately, was allowed the proper amount of time to look on my own, and received the help I needed when I needed it. The staff was very professional.

Je
Review №17

So fast and easy to have a previous color remade. Great customer service.

Kr
Review №18

Did a great job for me matching a color to an outlet cover! Always helpful. I have been going here for years for paint and supplies.

Ma
Review №19

Nice service 👍

J
Review №20

Friendly people, very helpful, great service.

St
Review №21

Purchased all the paint for our home here. Good prices and service.

Ro
Review №22

I took a small piece of paper with the color I wanted to match. That paint had been on for several years. It matches beautifully.

To
Review №23

This is the place I will get my paint,very helpful. Little pricey paint quality is AWESOME.

Em
Review №24

They were very helpful and quick to help which was great because I had my hungry toddler with me.

ch
Review №25

Good service freindly staff

As
Review №26

Very helpful and friendly staff especially Melissa who helped us out when we went.

Ja
Review №27

They were considerate and tried their best to give us the lowest price.

Mi
Review №28

Great place. Friendly helpful staff!!!

Co
Review №29

Friendly, knowledgeable staff, from the youngest person there to the most mature, youll find people who know their products, how to use them and have expert advice for whatever it is youre working on.

Ma
Review №30

Good Paint.They can set you up with a painter also.

Be
Review №31

I was given great help by the gentleman working behind the counter.

El
Review №32

Very helpful staff and excellent quality

Mi
Review №33

THEE place for paint!

De
Review №34

Staff very helpful and knowledgable.

Li
Review №35

Everything went well with our purchase

Ma
Review №36

Good variety of paint and supplied

Mi
Review №37

Great service and good advice.

Vi
Review №38

All questions were answered with patience and expertise.

Du
Review №39

Quality paint, friendly and knowledgeable staff.

St
Review №40

Knowledgeable and helpful.

Th
Review №41

Please for higher end paint like Benjamin Moore.

Co
Review №42

What great customer service!

Ci
Review №43

Friendly helpful service

Ji
Review №44

Excellent paint and price

To
Review №45

Went to trader Joes

Ma
Review №46

Very poor customer service

Pa
Review №47

Just passing through clean as always

Je
Review №48

Good service.

De
Review №49

Good

Pi
Review №50

Fantastic store nice service

Jo
Review №51

Good service

Information
6 Photos
51 Comments
4.5 Rating
  • Address:44 W Gartner Rd #116, Naperville, IL 60540, United States
  • Site:http://sherwin-williams.com/store-locator/paint-store/naperville/il/703119?utm_source=google&utm_medium=local_listing&utm_campaign=tag_local_listing
  • Phone:+1 630-355-7455
Categories
  • Home improvement store
  • Paint store
  • Wallpaper store
Working hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:8AM–5PM
  • Thursday:10AM–4PM
  • Friday:7AM–7PM
  • Saturday:7AM–7PM
  • Sunday:7AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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