We just took delivery of our BMW X7. We dealt entirely remotely ordering this latest BMW through Kevin Higgins. It was the easiest car buying experience weve ever gone through (which speaks volumes). Thanks to Kevins knowledge and accommodating style, all details were handled efficiently and on time. The best part, when we finally met Kevin face to face to pick up the car, he wowed even more as he is the ultimate gentleman. Kevin is a real gem and a pleasure to work with.

Wonderful experience! Oscar was amazing to work with, he went above and beyond to help us secure a rare find vehicle while living 6hrs away. Jason the Finance Manager was equally pleasant to work with. Super genuine while professional and direct. Thank you both, you made our car buying experience superb!

The best car buying experience we ever had. Oscar was so much help. This is a hassle free dealership. Again Oscar was amazing. We are very happy with the car.

Leased a BMW 740i from BMW Naples. My sales advisor, Kevin Higgins, was great to deal with. He is very professional, knowledgeable and considerate. His patience in answering questions and explaining all aspects of the car was excellent. He was especially helpful in this time of difficulty in getting a new car.

Kevin Higgins was very professional, knowledgeable and made the purchase of my new X5 a great experience. I couldn’t be happier with the X5 and the service provided by Kevin and the Germain BMW team. I highly recommend Kevin and Germain BMW for your next car purchase.

Its always a pleasure to have my Ultimate Driving Machine serviced by professionals. Chuck Griffith, is by far one of the Best in the business always honest and shows concern for my vehicle as well as myself. Thanks Chuck.❤️

Excellent experience leasing my new BMW from Germain. My client advisor Patrick Dodard provided amazing service throughout the entire process. Patrick is a true professional, courteous and extremely knowledgeable. It was a seamless transaction. Germain BMW is the place to buy or lease your next BMW and Patrick is the best to work with! Thank you Patrick!5 stars +++

My wife and I had a wonderful experience in buying our 2 new cars at Germain BMW of Naples. We dealt with Kevin Higgins, he was outstanding and very helpful ensuring our requirements were met. Kevin made this a very pleasant and enjoyable experience, we almost didn’t feel we were buying new cars!!! Kevin, thank you again for all your assistance and helping to make our buying experience so easy.

I have to say that the level of customer service at this dealership is beyond any other dealership I’ve purchased a vehicle from. My sales associate Bob facilitated a long distance sale by answering all of my questions up front and going the extra mile to make sure I knew what I was purchasing.While I did run into an issue with the car a few days after the purchase, Bob and the dealership again went above and beyond to make sure they stood behind the car they sold me. I would never expect a dealership to what they did when buying a used car out of warranty.I would happily make the 5 hour drive to Naples the next time I’m in the market for a car.Thank you again Bob and everyone at Germain.

Germain BMW of Naples was the easiest and best experience for buying a new car, especially during these current times of no inventory and supply issues. Patrick Dodard found the perfect car for us with no problems. Quick and painless, the dealership made the process easy. We purchased our new BMWX3 remotely with clear communication. Upon our arrival Patrick made sure the car was ready for us with no last minute surprises. We will highly recommend Patrick Dodard and Germain BMWof Naples. Regards, Judy H.

Bought a used car from out of state. Germain BMW made this an easy process. The car arrived as described.

I had an excellent service experience at Germain BMW! The entire process was simple and my service advisor made sure I had all the information I needed, along with a great loaner car so I had no problem getting around while my car was in service. The customer service is outstanding, and the dealership was stunning!

Excellent service and an amazing experience for the last 2 years, Cory Hespeler is one of the kindest man i met, very professional with a great attitude, Thank you!!!

I was vey satisfied with the prompt inspection of the braking issue with my BMU 128i. The service representative, Rhoel Gray, was helpful in explaining the repair and options available saving me both time and money. Good job as always.

Good experience with Roberto Lopez on ordering the car with the proper options. The arrival date was a little mixed up but everything will be fine.

Rhoel Gray did an excellent job of saving what could have been a very upsetting service visit for a recall for an airbag.Turns out the dealership was out of the necessary part. I am more than a half hour drive away from the dealership, and this was not happy news.However, Rhoel managed to find the part at another dealership and further arranged for a mechanic to come to my place to install the partWhat could have been a very unhappy customer experience turned out just fine. Good save, Rhoel.

Purchased a Z4m40i and our salesman Oscar Matamoros was the best. He went above and beyond to make sure we were happy. The entire process was quick and easy, all the staff I interacted with were professional and very helpful. I would recommend Oscar and this dealership to everyone.

Germain BMW service remains my gold standard for service with Moises Marante as my Service Advisor. I needed them to take care of an urgent matter and contacted Moises who happen to he home — I guess he’s allowed a day off once in a while — but he called in to have the shop take care of the matter for me. Now, that’s over-and-above customer care.

Excellent car buying experience. Alex Pope was great. We order a new 2022 SUV and it arrived on time and just as ordered!

I have had the pleasure of owning/leasing a number of BMW at Germain BMW of Naples and the service is always outstanding, efficient, polite and timely and always with no hassles, very rare today. Most recently Moises was outstanding as well as George with a small AC issue. I highly recommend them AND WOULD NOT EVER GO ELSEWHERE! cc

Great service from Chuck Griffith! He makes the process very simple. His communication and professionalism are outstanding! I highly recommend Germain BMW and Chuck!

I hate to admit it, but a rat crawled up inside of my car and had to be removed (just one of the perks of living in Florida). When I took the car to Germain BMW, the service manager, Billy Emerson, took care of the situation, not just by having his service department remove the thing, but more importantly, by assuring me that this was not the first time hed encountered the same scenario. Mr. Emerson was very professional, kind and knowledgeable, as was the service tech who worked on my car (I think his name was Tuck.). Service with a smile & knowledge!

I recently purchased a new X3 from Germain BMW in Naples, Florida. Oscar Matamoros took excellent care of me during the buying process. He was very professional and spent a lot of time reviewing everything and addressed all my questions and concerns. The entire team at Germain made buying a new vehicle smooth and stress free. I highly recommend Oscar and Germain!

Syed was an amazing help to me during the purchase of my first BMW! He was patient with all my questions and so friendly! He helped me order exactly what I wanted and he delivered it 2 weeks sooner than expected! What a great experience…. Thank you!

We purchased our second BMW with Patrick Dodard. He has been great to work with- knowledgeable and professional.

Unbelievable service from Geoffrey (Geoff) Kaleal!!!He made sure my vehicle was safe and ready to have my family in. He also went to bat for me with the warranty company as far as what was needed to be coveredGeoff went above and beyond and I am truly grateful!Thanks again Geoff!

Its understandable how some people are huge BMW fans. I have driven many models and although they are great cars, I dont get the same level of excitement as a Porsche....until I drove the M8. The M8 checks every box. Its the every day driver that just fits the bill if you have 150k to blow. It looks amazing and you will probably never see another one on the road next to you. The handling, power, sound, control and luxury of the vehicle is just intoxicating.

Oscar at Germain had the perfect retirement vehicle that I had been searching for. He was prompt getting information back to me in Atlanta Ga in order for my transaction to go smoothly. When I arrived in Naples, my 4 series was waiting for me with a beautiful red bow on the hood!! The overall experience with this dealership was top notch from start to finish. Totally worth the trip from Atlanta to Naples.

I had a really good experience at this dealership. Jeffrey Woody helped me find the exact car I was looking for and made the process smooth and easy.

100% recommended. Like being with friends. Roberto was prepared and had my car ready. He was very understanding of my situation and did not waste any time. He offered me all the adds-on available without pushing me to get anything I didnt want. Jason Poulin in financing is the best Ive dealt with. He was fast and accurate in all documentation. They really paid attention to the customer needs.

Roberto Lopez made my purchase of the X3 a very pleasant and easy experience. He was thorough, professional, and respectful of my time and requirements. His follow-up was outstanding. He was an expert in the details of the electronics and was a great teacher for personalizing the vehicle to my needs. Thank you, Roberto!

Chuck Griffith has always (for the last 6 years) been the consumate professional when we have dealt with him. His customer relations skills are above reproach.Charles Cole

Jeremy Bungle has always made our service experience quick and easy. Always returned my calls in a timely manner and was always willing to work with me and address all my concerns. I highly recommend him to anyone that is looking for great customer service!

Bob Davidson is the best salesman ever! Very personable and knowledgeable of BMWs. He went above and beyond for us to make this a great experience. Germain BMW is an A+ dealership. I HIGHLY recommend Bob Davidson for your next vehicle purchase.

I have been a customer with BMW for 6 years and have worked exclusively with Moises Marante. I look for communication and results on a level of 10 being the most excellent in all service companies. Moises is beyond attentive, outstanding and a pleasure to work with, and he hits the 10 mark when I need him for any issues with regard to my BMW.

I had a problem with the A/C in my brand new car. It took 6 separate tries for them to figure it out. The problem was likely in a blocked tube inside another tube, invisible and hard to diagnose. The fact they solved this mystery is impressive. George Donovan was incredibly helpful, putting his problem solver on the case. He made sure I always had a loaner car immediately when the A/C went out again. We have had our BMWs serviced there for 6 years now and will continue to do so, even though a new dealership is opening much closer to us.

Thanks to Bob Davidson, I was in and out of BMW of Naples trading my old car in and leaving with a brand new X3 within 2 hours. It was one of the smoothest transactions I have ever had. Thank you, Bob, for making this such a pleasant experience. Your name will be the first I mention to anyone considering a BMW. Thanks again!

Rhoel Gray has been our Service Representative for many years, and he does an incredible job. It is great to have that one contact person to not only take care of service needs for all our BMW’s, but to answer any questions about the operation of our cars. He is both knowledgeable and efficient!

Moises Marante did a fantastic job of taking care of my service visit. He provided constant and valuable communication.Thank You!Joe Deonofrio

Came to Germain to look at an X3. Was greeted by Oscar and was then shown several cars and given a test drive. Great place to shop and look at many vehicles. Oscar was extremely knowledgeable of the car and made our sale. Do not hesitate to visit.Bill M.

Just had my 4series convertible delivered. The experience with Patrick Dodard from the order until the arrival of the car - exceptionelle!It was a pleasure working with him - professional - knowledgeable -buttoned-up and always super-friendly.Thanks Patrick. You will see me again for my next BMW.

As always Charles Griffith is always on point in making sure my 430i gets seen to in a timely manner. He always keeps me updated as to what’s going on when my car is in for a service or if I have any problems. Thank you for making me feel like a valued customer.

I picked up a nail and developed a flat tire and needed immediate replacement of a run flat tire. I also had a service scheduled for two days later. I drove to Germain BMW and asked if I could have both the tire replaced and the service done ( two days early) that morning with a loaner car. Enter Charles Griffith (service specialist) who immediately assisted me. He rescheduled my car for service that afternoon and secured a loaner vehicle for me. Thanks “chuck” you did a great job. I appreciate all your efforts. Tony.

Oscar was very attentive and made the process as east as possible. Happy to drive my new BMW around town.

I purchased a 2019 430i convertible from Bob Davidson at Germain last week. It was hands down the best car buying experience Ive ever had. I highly recommend Bob and Germain BMW!

We have worked with Tona in the service department multiple times. Our experience was fantastic! Her communication, professionalism and attitude was a 10 every time. Thanks for the GREAT service!!

Jeremy Bongle is top notch, from setting up a loaner to keeping me informed every step of the way. I can call and reach him even on Saturday!Great person representing a five star dealership, awesome combinationThanks Jeremy

I just purchased a new vehicle and Patrick Doddard made the transaction easy and quick. He was helpful and showed me everything I needed to know about my BMW.

Excellent experience buying a BMW X5 at this dealership. My client advisor Oscar Matamoros was very knowledgeable, professional, courteous and responsive. A real asset to this dealership.The service advisor Chuck Griffith was exemplary and went out of his way to be of help. I wholeheartedly give 5 stars!

Had a bit of a disappointing experience with this dealer. I am located two hours away and provided everything needed to purchase an M5 they had on the lot May 31st. I asked to have the vehicle ready and waiting for my arrival. They called and said everything is a go, so I made the two hour drive to the dealership. Fifteen minutes prior to arriving I received a call that the vehicle was not capable of being sold or driven due to a drive train malfunction (check engine light) fault that was identified. I was a bit disappointed given the circumstances and really was a waste of my time (and gas, roughly $60 to be exact).The confidence in the vehicle was obviously tarnished at this point and when I tried to understand what actually was wrong with the vehicle was told that the fuel pump failed because the car was low on fuel.The manager did intervene and was apologetic, that I do appreciate. They also offered to deliver the vehicle at no cost. I would have appreciated that the vehicle was checked out, cleaned and ready for my arrival prior to telling me to make the trip and that everything is ready. They asked me to get the deal done that day only to have me follow through for nothing. My wasted time (5 hours) and used fuel ended up being the only thing I walked out with.

Jeremy Bongle was about the best Service Advisor Ive had the chance to work with. He was highly communicative, educational, took the time to get to know me and my car and explained all of what was being done. His estimate was spot on and as expected. They entire experience, from booking the appointment, performing the services and picking up the car was the best. Thanks so much!

Our service advisor, Oscar M. was attentive and quick to understand the style of BMW we were seeking. When we selected our vehicle, Oscar helped expedite the transition process so that we could drive off in our new 330E quickly and happily.

I live in Fort Myers but I would be willing to travel to Germain BMW of Naples for the kind of excellent service they provide. Moises Marante has been and will be my preferred service advisor as he has always shown professionalism. He has been very attentive to my needs even before I get to the service area, all the way up until the work is complete. Moises Marante, you are the best! Thank you!

My service advisor is Geoff Kaleal and he is the best. Thoughtful and thorough with excellent communication skills. I couldnt be happier. Thank you Geoff!

I had an excellent experience at Germain BMW recently leasing a new X7 from Alexander Pope. The car was ready for us upon arrival and it was the smoothest transaction Ive ever had. Thank you to Alex and his team!

Great sales team, treated me like I was important. I arrived in my work clothes and was not snobbed.... Put me in exactly what I wanted.... made title, plate transfer effortless.... Should be BMW shoppers FIRST stop....

Such an amazing experience at this dealership all thanks to my client advisor, Oscar M. He worked efficiently, professionally, and was so knowledgeable on all that BMW (and my car) has to offer. I couldn’t be more happy with the service provided and with my new car! :)

Awesome Service every time each of BMWs have needed attention. Congratulations to Moises Marante for driving Service Excellence at Germain BMW of Naples. His passion and knowledge of the brand and commitment to the dealership is consistently unsurpassed.

Jeremy Bongle’ service was professional and responsive complemented by a pleasant attitude and quick smile. Highly recommend his service!My sales experience with Patrick Dodard was exemplary! Patrick is professional and personable. He made the whole car buying experience painless, informative and fun. Patrick is calm and patient and spent a lot of time showing this ole girl how to work all of the technology offered on my 430i

My service advisor is Moises Marante, he answered all my questions prior to scheduling my appointment. When I arrived he was very friendly and reviewed what needed to be done that day. He kept me informed through the service and texted me a video from the service bay. Thank you so much, it’s difficult finding quality customer service and Moises delivers!!

Ive been a customer for several years and have always had top-notch treatment. Last week I purchased another vehicle with the help of Ted Cole. He was straight-forward with his sound advice and guidance. It was a rewarding day, at the end of the day I drove home in my new car, which I am very fortunate to have found at Germain BMW.

We recently brought our car to Germain BMW of Naples for required maintenance and had a very pleasant experience. This dealership is not the closest one to our home, but we decided on it for various reasons and were so glad we did. We were treated exceptionally well by our service advisor, Moises Marante. He was very knowledgeable, explained everything to us, and was able to save us money and a trip back there in a few months by combining two services that day. We will definitely return to this dealership for all of our vehicles future needs and look forward to working with Moises again!

I have known Rhoel Gray for five or six years now as he has been my service advisor helping me with several cars over this time. I can say with no hesitation he is the best I have ever dealt with.

New car, thus first time dealing with Chuck Griffith for service. He was easy to schedule our visit with & arrange a loaner . The car was ready quickly. Were very pleased.BONUS-We left our garage door opener in the loaner. He retrieved it & had it waiting for us at the front desk when we came back.

My service advisor, George Donovan is great! He understands the maintenance and only suggest on what is really needed.

Easy to set up on-line. When we got there they had cold drinks and snacks for the kids. They had our courtesy vehicle waiting for us and txt us as soon as our vehicle was available.

Rhoel Gray said I would wait for 1 1/2 hours and it was less. He kept me informed as to the status.

Just bought a new X5 BMW from Germain and dealt with an outstanding sales representative, Klevis Toska. One of the most efficient car buying experiences I have undertaken. Very smooth process overall and also extremely quick. Very fair deal given the tight car market. Would recommend Klevis and Germain to anyone considering the purchase of a BMW.

X5 service - Germain BMW handled all aspects professionally and car was ready to be picked up, washed and cleaned, at the notified time.

I had a great experience at Germain BMW in Naples, Florida! Syed Mohiuddin was excellent! He was extremely personable and provided me with detailed information on the models of SUV. He helped me find the perfect SUV with all the upgrades at an affordable price range. I am ecstatic with my BMW X3!

We purchased our 2nd BMW today from Germain BMW in Naples (last year a 2020 X5 and today a 2021 Z4). Our sales representative, Patrick Dodard, was absolutely outstanding! From the ordering phase, continual updates on the manufacturing process in Austria, to the personal delivery to Marco Island, Patrick was a super-star. He is the opposite of your impression of a “car salesman”. So helpful, considerate, knowledgeable, witty, “zero-pressure”, extremely professional….the kind of person you feel like you have known forever. I can’t say enough on how he made the process so incredibly fun (yes fun!). If you are in the market for a new BMW, see Patrick Dodard. 5 stars!!

Roberto and the BMW team were great. No pressure sale where I got what I wanted without any stress. Highly recommend this dealership!

The Sevice my wife and I received from Mr Donavan was exceptional.My X5 broke down and I called service and they immediatley sent out a tow truck within 45 minutes. When I arrived to Germain BMW in Naples Mr. Donavan had a Loaner ready and waiting. My X5 was repaired within 2 days.When I picked up my BMW Mr. Donavan had it outside clean and ready to roll. The Service BMW ALWAYS provides is EXCEPTIONAL. BMW also took care of the tow charges.Thanks again Mr. DonavanMelvin Jordan

Our experience purchasing our new BMW was outstanding! Oscar M was super-helpful and made the process both streamlined and a pleasure. He is the best!

We have been servicing our BMWs here since we arrived in Naples. Always great service and friendly staff. Jeremy Bongle was our rep and he’s great to work with - knows what’s going on and communicates it clearly. Go Germain BMW!!

Service was great, both the mechanic and service manager came to me to see what I needed. I’m used to meeting with service manager in their office and not in the lounge where everyone was sitting. It may have been more efficient but it was distracting

First bmw in 20 years. Car is great but - even better - service team has really done great job. Thanks to Chuck Griffith at Germain BMW for all his amazing extra efforts!

The only 5 star review I have given is for the community where my mom lives. I was very satisfied with the service I received at Germain BMW.

Leased a vehicle from Germain, my sales rep Jeffrey Woody was excellent, very helpful in vehicle selection and took care of all the details to make it a smooth process. Highly recommend him and Germain

My first car leasing experience was a breeze due to their knowledgeable staff and excellent customer service. The sales personnel were courteous, professional and understood my needs, a huge bonus since Ive had horrible experiences in other dealerships with pushy car salespersons. Alex P. helped me narrow down my choices, Jason P. from finance walked me through the numbers but most of all, Oscar M. helped me bring my dream car home. I definitely recommend this dealership, they set the benchmark high when it comes to how all car leasing experiences should be like.

My day started with a long screw sticking out of Athena side of my tire. I was on Immokolee so I stopped at Germain to have them look at it. Tire was not able to be repaired. Jeremy Bongle was able to secure a replacement tire for me and get a loaner car. Really appreciated him getting everything fixed that day. This is my second Bmw that Jeremy has been my service advisor. They’ve done a great job for me. Nothing but good things to say

I’m pleased to have had the services of Joseph Triola in my purchase of a Audi from Germain BMW of Naples. He demonstrated immeasurable patience and understanding in the process. Joe also provided detailed guidelines along with pertinent explanations. My brother who visited the location on 2 ocassions spoke highly of the treatment received from Joe. Thanks Germain BMW of Naples. Thanks Joseph Triola.

Great place to shop for a new or used car. New car sales manager very helpful to try to get you the best deal. Don’t bother with BMW in Ft Meyers. They wanted full price for a service loaner with miles. Time to go somewhere else.

I am very pleased with service provided by George Donovan

Always an amazing experience at Germain BMW, from the moment you enter the dealership and when the service is completed on your vehicle. Moises Marante has been our service advisor for several years, he is thorough, efficient and explains all and any issues clearly. This time, it was just an oil change but the car was returned cleaned and ready for another year on the road!

Rhoel Gray is my service advisor. He always exceeds in customer service on the professional and personal level.

My service advisor, Chuck Griffith is by far the most professional in the business I have ever had the absolute pleasure of working with. Courteous, kind, caring and most of all a true professional! Just cannot get any better. Knowing we will be having a long relationship, I am so comfortable and happy to have him on my side! Thank you buddy! Joe and Becky Racz

I was extremely pleased with the service at this BMW dealership. The courtesy and professionalism of Rhoel Gray was exceptional. He quickly grasped my issue and immediately arranged to have it dealt with. He answered every question and concern thoroughly and with patience.’I will return to this dealership and Mr. Gray for all of my automotive needs.

I received excellent service from George Donovan. His honesty impress me very much. He keeps me coming back to have my car serviced at Germain BMW. Thank you, Roberto Cabrera

Patrick Dodard was our client advisor for our recent purchase of the X1. We started shopping last December, noting to Patrick that we wouldnt be ready to purchase until March/April. He was very helpful, accommodating, and we appreciated his laid-back style. Patrick has a professional approach and demeanor, exhibited throughout the process. We are confident he will be available for any questions we may have in the future; we would certainly recommend Patrick and would utilize him for our next BMW purchase.

I have been using Germain BMW service department since 2007. Always been completely satisfied with treatment and results. In particular our current service coordinator of many years, Rhoel Gray, is first class in every way. Have referred many a friend to him and Germain and all would echo my thoughts. So well done Rhoel and thanks. Dave

Charles Griffith proved superb service. I was there for a recall on a 15 year old Canadian car and I was treated like I had a brand new BMW 650. I Appreciated the work they did, thé transfers to my work and back and a quotation on addition work I needed. Excellent service.

My sales person at Germain BMW, Jeff Woody, was awesome. I was so impressed after leasing a 530i from him, that I leased a 430i convertible from Jeff as well. Great people, great service, great price!

Purchased a new BMW from Alex Pope....Very personable and a straight shooter, which is refreshing. Moreover, very knowledgeable about the vehicle and follow up surpassed all expectations. Thank you Alex!

They were friendly, well organized, and timely service.

Chuck Griffith is awesome. Extremely helpful and a great listener. Always pays attention to detail and aims to over deliver on expectations. Highly recommended dealership.

Our service advisor, George Donavan is very courteous, attentive and brings a very professional attitude when dealing with us and the staff. Kudos to George. A loyal BMW customer, Joe Wold

Great service with high degree of professionalism!

I love my 2015 F32, which I have had since new. This is my third BMW and always have it serviced at my dealer. I was in for my annual service and had Adrian Pena assigned to me since my previous service advisor had moved on. Adrian was very professional and attentive to my needs. I am a member of the BMW Car Club and Adrian made sure I got my 15% club discount on service. He made sure the service was done to my satisfaction. I look forward to him next time I’m in for service. If you don’t already have an assigned advisor, ask for Adrian Pena next time you’re in for service. You won’t be disappointed.

I want to thank Jeremy Bongle at Germain BMW. I had my X5 in for serviceand they did a excellent job.Always first class service.