Sean was there helping me when I was trying to make a purchase and he went above and beyond to satisfy his customers needs. Amazing experience. Thank you Sean!

Vince was an absolute joy to work with! He helped us navigate the warranty on our previous Tempur mattress. He did a great job of steering us in the direction of something he thought wed enjoy. He entertained our ideas about stepping over to a different model. Above all, he took it all in stride when we admitted he was right with the first mattress he thought would work best for us. Vince knows this product line and he intuitively knows people. Well definitely be back.

What can I say about the amazing people who work at this store. Melanie and Jake and Vince have been so thorough and supportive as I selected my wonderful mattress. Could not recommend this place more. A plus.

I went to try out some beds to UNDO mistakes made by a local retailer that is NOT the tempurpedic store. Vincent was so great and knowledgeable- he knew I couldn’t buy the bed from him because of the catastrophe situation I was in having already purchased a bed from a retail store but I was looking to exchange for one that was actually more suited to my comfort needs. He didn’t solicit the review in fact I asked if I could tell his manager or someone what a pleasant experience I just had. Get your tempurpedic here…it’s in the mall yes but JUST DO IT - forget the local chain stores - this store has every single bed to try so you can be “Goldilocks” when one is too hard, too soft - you’ll find one that’s just right! Thanks Vincent for your help!!

Vince was super knowledgeable and took his time explaining each option for us! We certainly look forward to working with him again!

I just shopped at your store for the first time. Sean did an outstanding job helping me find the perfect pillow. Mike was also very kind. I’ll be back for sure!!!

Vince went over and above to help us with our new mattress!! Amazing customer service and super helpful getting our mattress to us quickly! We will definitely be back!

Vince was really helpful! Told us about upcoming sales so we could save a bit of money by waiting just one more week, very informative and helped us land on the best bed for us

Great overall experience. We worked with a Melanie in the store over the course of a few visits. She was very knowledgeable and seemed to understand our needs and wants. I’m someone that is fairly particular and can be hard to please, but my experience in this store could not have gone any better. Would highly recommend and would buy from here in the future.

Great experience here. I was looking for a new pillow because I wanted to switch from using a down pillow. The manager Steve was really helpful and let me try out the pillows on the display beds. It was all very safe and clean with bed covers and I felt comfortable. He ended up recommending a particular pillow because of my sleep patterns. Ive been sleeping on it for a few weeks now and its great. Im glad I switched from a down pillow because this one never needs fluffing or adjustments.

Vince @ The Green Hills store was extremely helpful through the whole process. He was customer centric with all of his communication and let our needs drive the purchase. It took 3 trips to get the deal done but his patience and sales acumen along with your wonderful product brought us back for a seemingly simple transaction in the end. Absolutely delightful experience.

My husband and I had an awesome experience here. We were immediately greeted and helped with what we were looking for. Vince is so good at what he does and is very helpful and nice! Definitely would come back and recommend anyone to come here.

Jake Yorko was absolutely amazing she walked with us hand and foot and made sure we loved and picked the right bed. We walked in to look and walked out with a new mattress and set. She was absolutely amazing 100/100 please go see her when you need a mattress she’s amazing.

The sales associate, Vincent, was extremely polite, patient, and informative when we visited. He gave us space and time to discuss a purchase decision and never pressured us at all, which is so far and away better than our previous bed buying experiences elsewhere. The Tempur store really knows what they are doing and their employees are a great asset to them. Thanks for the stellar service, we will definitely be doing all bed related purchases with them!

Our sales associate, Melanie, was very helpful when answering our questions. She was very straightforward, professional, and courteous, without being overbearing. Melanie provided time for us to discuss our selection and choices privately, yet checked in with us throughout the process.

Sales representative Melanie did a great job helping us with our mattress selection

Jake Yorko was AMAZING!!! She was incredibly helpful and walked us through every step! Her personality sold me and a bought the mattress on the spot!! My boyfriend and I had a great adulting experience!

Amazing store! More importantly Vince..was…Amazing!!! He is a consummate professional who knew exactly what I needed. He is a kind young man who truly is a great representative of his company. ***** stars for Vince too!!!

Edited to share resolution: after my review, the store manager contacted me and found out the expected arrival to the local delivery company. He was able to work with me to get it delivered the day after it arrived at the warehouse and did everything in his power to make me happy. The most important thing is that he communicated multiple times daily on the status and made sure the company understood the impact of a computer glitch on a customers happiness.If I could give zero stars, I would. I purchased my mattress on 2/5 and was told MAX 2 weeks before it was in my home. I have been sleeping on my couch, so I expressed the importance of this arriving quickly. Theres a mattress company down the street that had them IN STOCK, but I wanted to buy from the store in case there were any issues. Well, that was my mistake. After a week, I didnt hear anything from them, so I called to get an update from the delivery specialist, who couldnt find my order at all. She called the store and found out there was some sort of problem. Mind you, NO ONE called me - not once - throughout this whole ordeal. Supposedly, when they input my address, they overwrote the city that pre-populated when they input my zip code and that stopped my order from getting placed. Shockingly, no one noticed this until I called. So, they finally placed my order - a week late. I didnt find that out until I called - because once again, no one called me. After another week went by with NO call from anyone, I called the delivery specialist and she told me that it shipped out 2/15. She expected it to get to the warehouse in the next day or two but it may be delayed because of weather. As of 2/22, I still have not heard a single word about my mattress. I called AGAIN and was told nope. still hasnt arrived at the warehouse. We had some snow, but if my husband and I can get out and drive on the roads in our Honda starting 2/17, big trucks could have been moving too. This is the worst experience Ive ever had with a retailer - mainly because they have no problem taking my $2600 for a twin size mattress but cant be bothered to call and keep you updated or even apologize for the fact that they just let your order sit with an error for a week. I would recommend going absolutely anywhere else.

Vince was very informative and helpful in showing us around. I was already familiar with Tempur-Pedic when I came into the store, but he still had things to show me and tell me about that was all new to me. Very pleasant experience. Never felt like we were pressured to purchase anything.

Amazing experience! Went in just to look around and ended up going home with two amazing pillows. Steve was nothing but helpful and so fun! Thanks for taking care of us, Steve.

My husband and I stopped by the Green Hills store to try your Hybrids. My son purchased one a year ago. He and my daughter in law are very happy. My husband and I were introduced to all the hybrids and bases by Jake. She was a gem. My husband liked her so much, I am expecting to get a new king sized mattress and base soon.

Came in to store at the Green Hills mall Nashville TN to obtain a pillow while traveling and frequently staying in hotel for work in the area. The hotel pillows bother my neck when sleeping. The gentleman (I think Steven) was very nice. I explained to him what I had at home but have struggled to find one like it. I have tried multiple pillows over the years. I personally like a flatter soft pillow but not too flat. He allowed me to try a couple pillows while also maintaining proper care to the existing bed and pillow. I ended up purchasing 2 pillows that are similar but different in a way. I just couldnt make my mind up and really liked them both. One came with its own bag which works out perfectly because I can place both of them in and be able to travel in/out of the hotel. Thank you sir for your help.

Melanie was very helpful in helping us find the right Tempur-pedic was us. We settled on LUXEbreeze firm with the Smart Base and look forward to our new mattress.

Melanie is so helpful and informative! We had a great experience at this store.

Vince has been extremely helpful both when we bought the mattress for our master months ago and when we came back for the guest bedroom bed.

Vince and Jake were amazing. We were a little early for opening but they let us in happily and didn’t make us wait. They were friendly and helpful. I highly recommend this store!

Melanie was an absolute joy to work with! We visited a few other mattress stores in town before deciding on a tempurpedic and one of the reasons for that decision was Melanie’s great customer service. Can’t wait for the bed to arrive and can’t say enough good things about the store!

Great experience! Jake was very helpful and provided all the information I wanted in a professional and nonstressful atmosphere. Would recommend.

Truly appreciated the atmosphere and professionalism of a private appointment. We were able to relax and take our time to decide between the two mattresses we had narrowed our choices down to. I would have liked to see the actual foundation we were considering in store and likewise the travel set. Unfortunately, they were not there. We’ve had an original Tempur mattress for almost 20 years and the decision on what to replace it with came simply down to one slightly more firm or slightly less firm. The ability to have a 90 day on home trial and switch if we aren’t completely happy with our choice helps tremendously. We hope to have picked the best for us the first time but what a bonus to know buyers remorse is not an option we will have to consider.

Vince was an amazing showman, I showed is a very great and comfortable mattress. Looking forward to purchasing a mattress soon

Jake was wonderful! Loved how much information she provided, she also allowed my wife and I plenty of space to lay on the beds to make our decision! Very helpful and a great resource.

What an amazing experience! Jake was super friendly and very knowledgeable. Buying our first Tempur-Pedic was exceptionally smooth and enjoyable!!!

Jake is the best, most knowledgeable temper-pedic sales lady. She’s knows her stuff and made us feel really comfortable trying mattress out!!!!

My husband and I were helped by the manager Steven and a very sweet female employee who name I did not get but wish I did to add in this review, they were great, very friendly and knowledgeable would definitely recommend people to their location. It was a very pleasant transaction. Thanks for the great customer service

Jake did a wonderful job explaining all the different types of beds. Thanks

I am so thankful to have a Tempurpedic in my community. The Greenhills store is top notch. Vince was so friendly and helpful. I was in and out with exactly what I needed in five minutes flat. Their proHi pillow is the only thing that has helped with neck pain. Highly recommend this store and their product.

Steve was amazing! He was kind and really had about the different types of mattresses and their functions. We are looking to purchase soon and we will be back.

Vince is the best! Looking forward to sleeping on our new tempur-pedic for the next 20 years!

This store has amazing customer service. I love Tempurpedic. They honored a warranty replacement. I only went into the store to try out mattresses for a replacement and Jake was super nice. She helped me try different ones even though she was not getting a “sale” from me. If you need a great mattress, this is the place to go and the mattress company to buy from. It’s great to have great customer service in a world where is does not exist anymore.

Steven was incredibly personable, knowledgeable and kind in helping my fiancé and I find exactly what we’re looking for! He is excellent at his job and inside was very clean.

Jake made our bed shopping experience the absolute best! She was sooo knowledgeable, fun and all around great! I would recommend this store and Jake to anyone that is looking for a Tempur-Pedic bed

Jake was very helpful and knew a lot of good information. Not only was her style on point, but she offered us waters and made us feel at home. She helped us with information to make our final decision!

Vince was great. Very helpful. Bought a tempur-pedic 20 years ago and it’s still in use!Great experience and a great product!

Jake was awesome! Super knowledgeable about the products and a pleasure to talk to.

Melanie was super helpful and easy to work with! We had a very pleasant shopping experience and would highly recommend Melanie and this Tempur-Pedic store.

Jake was an amazing sales lady. Will be shopping with her again!

Jake was amazing. Very informative. I enjoyed the information provided and the safe testing of the mattress. A1 customer service

An impressive store made up of stellar employees who are educated on the products and are full of customer service showmanship. Jake went above and beyond to help assist my customer needs, genuinely tuned in to my back story and was very proactive in the search for the particular product I needed. Steve sealed the deal for me. I will have a happy birthday girl thanks to both of them!

Jake was very helpful and gave us a lesson about the mattress, bed and pillows without being pushy, she just cared about helping us. Extremely knowledgeable and fun, anyone in the market for one of these beds should request her when walking in.

If you visit the Green Hills location, I highly recommend you ask for Jake. She was extremely helpful and kind throughout the entire process. She explained everything in great detail and offered her recommendations and popular choices. Jake also helped with different offers and specials that knocked the price down.

GREAT STORE! We went in there mid October to finally purchase a new bed/ base and Vincent J. Was excellent! Very knowledgeable, and patient. We already had a idea of what we wanted and researched some things prior, he listened to our questions and concerns and explained things so much more and indepth so we knew exactly what we were getting and what to expect. The turn around time from purchase to delivery was 7 days total which is super fast in my opinion! The store was clean, and sanitized regularly. Would definitely shop here again.

The first time I came in I was not pressured to buy . Jake took the time to explain the product to me, and in a few weeks I came back in ready to buy the mattress . She knows the product and never had to go look anything up . I’m old school and southern and I buy from salespeople that I like and trust .

Melanie did a wonderful job explaining all of the details and policies of Temper-pedic and I’m very happy with my experience!

Very informative and helpful staff. Jake helped us pick the perfect bed!

Jake was absolutely amazing. She was very informative and also fun to chat with!

Melanie was so kind and helpful with our first Tempurpedic mattress! She walked us through all our options to help us find the right mattress for us.

I went with the idea I knew exactly what I needed and wanted. Vince asked me to keep an open mind and wanted me to try a couple of different beds along with the adjustable base. Oh my goodness he was so right. I thought I was sleeping good before but thanks to home for getting me out of my zone I am going to sleep so much better. The correct mattress and the adjustable base is the way to go! Thanks Vince!!

Steve is Awesome! I am truly grateful for the investment of the Breeze pillows and I will be back to get more

Vince Johnson did an outstanding job of getting me the information I needed in order to purchase my bed from him.

Visited the Tempur-Pedic factory store in The Mall at Green Hills in Nashville, TN. I highly recommend going there if you are in the market for a Tempur-Pedic brand mattress. Melanie A. was our sales associate. I can’t say enough good things about her. She was super knowledgeable and helpful. She didn’t try to pressure us at all, and she was so patient and professional during the entire experience. I have to say without a doubt that it was the most pleasant sales experience I have ever had. I am proud to say that we are now the owner of our second Tempur-Pedic mattress. Sending a big Thank You to Melanie A.Sincerely,Steven N.

Steve was so kind, helpful, and knowledgeable! He had several customers in the store at one time and did a great job making sure we were all taken care of. As first time mattress buyers, Steve answered all of our questions and helped us walk through the process!

Steven was very pleasant, knowledgeable and very helpful! I highly recommend working with him!

Steven is the best! Can’t wait to go to sleep tonight.

We had a great experience with Jake! She was friendly and informative.

Jake was so helpful and a pleasure to work with! We are looking forward to purchasing a new Tempur-pedic bed!

Buying a mattress as the Tempurpedic store at Green Hills mall was a wonderful experience. Vince helped us find the right mattress super fast and was so helpful and friendly! He listened to what we were looking for, showed us what was relevant, explained our options, and we are excited about our purchase! Thank you, Vince :)

Steven Raimo was our sales rep and was so helpful while shopping. Scheduled a private appointment so we could come into the store when no other customers were present which made the whole experience really perfect, and their covid precautions are clear and visible. Ultimately left the store without making a purchase, but never felt pressured to buy right away with Steve though he certainly tried a few pitches. But he sent us out with their catalog and starred and labeled all the mattresses and extras we tested. I will for sure be back for the Presidents’ Day sale in a couple weeks, knowing exactly what I plan to buy!

Melanie Agrella was very knowledgeable and helpful in our purchase of a Tempurpedic mattress. She was also very friendly and nice! Delivery was less than a week, they carried upstairs and set up! They arrived on time and called to confirm their arrival. This is our second bedroom with a Tempurpedic mattress, best mattress ever👍🏻

Jake and Vince were awesome both had pleasant personalities! I had called and left a voicemail bc I didn’t realize the store was not open and Hake returned my call immediately! I walked in about 4 weeks ago and had a pillow in mind and tried it out when I got there. I’m not sure if this is the pillow I actually need bc my neck still hurts but nevertheless they were very welcoming! CD

Jake was extremely knowledgeable and very helpful in guiding us to find the perfect pillow! Im confident we will sleep well tonight!

Jake was a stellar saleswoman and I’ve never felt so welcome in a store. 10/10 will come back.

We visited the Green Hills Tempur-Pedic store a couple times and were enthusiastically assisted by Steven who walked us through the various models and helped us choose the perfect mattress for our needs. Thank you, Steven!

Vince was great! He knew his product well and didnt try any sort of high pressure sales tactic. He let us decided what was best for us. When we decided on the mattress that we wanted, he made sure we were more than comfortable with our decision.

I highly recommend shopping Tempur-Pedic in store rather than online. I was able to try out the pillows I had researched online and in the midst of COVID-19 I was pleased to see their safety and sanitary precautions. Jake & Steve were exceptional, they honored the online deal that I missed, having wanted to try the pillows in store. Great product + Great customer service = Happy customers!

Jake was great. She allowed us to crawl on the bed....🔥🔥🔥👍👍👍

Went in with a lot of questions and Vince was great. We tried out 2 different mattresses and felt so comfortable. I would highly recommend visiting and asking for Vince as he was able to answer all my questions and give me the information I was looking for.

Steve is FANTASTIC! Really knows his stuff. He helped me find THE PERFECT mattress and base. Can’t recommend this store highly enough!!

Steven R was so very helpful and nice and understanding with my concerns! He even let me try out the blankets I was considering, which I was so appreciative of ...thanks a ton!

Vince Johnson was our sales person very knowledgeable and friendly. He was very upfront about pricing and his previous guest tid bits.

Okay, my mind is officially blown! Today we worked with Jake and tested 5 different mattresses. Not only was she informative, but so much fun to work with, and HONEST! How many of you have been to countless mattress stores and listened to the same speech from a guy dressed in a suit jacket from Nordstrom’s Rack?... Well scratch that and head over to Tempur-Pedic in Green Hills and let Jake take care of you.As for the mattresses, I am pleasantly surprised with the quality and craftsmanship of these beds. 10 YEAR WARRANTY SAYS IT ALL!!!We liked the Luxe Adapt Firm the most.Hands down the best retail experience I’ve ever had, and I can’t say enough great things about this store. Thanks again Jake for being awesome!-Brian and Allen

Today my husband and I visited the Tempur-Pedic store in Green Hills Mall to look at purchasing a new mattress. We were greeted by the manager Steven Raimo. He was very knowledgeable about the product and spent the time we needed in making a selection. His attention and patience given was the best ever, so to the point that after our closing that is going to be our first purchase. Thank you Steven and we will see you in a few weeks.

Great service. Knew all his product information and helped us make a good choice on pillows and sheets

Jake was so helpful! We got to try out each mattress and have a great idea of which mattress will be the best fit for us! Thanks Jake!

If you are in the market for a new bed, buy a tempur-pedic bed from Jake Yorkie in the Nashville TN area- Greenhills Mall! You will not be disappointed. Jake was the most knowledgeable person I ever spoke to at Tempur-Pedic. She had an answer for every question I had. She’s very nice, friendly, and know her product! From now own, I will always buy my Tempur-Pedic items from her! Thanks Jake for an awesome experience at Tempur-Pedic. I look forward to working with you really soon! Boss- give her a raise because she went over and beyond the call of duty!

A woman named Jake had helped me find a bed and she was very nice and an amazing person

We just purchased our 3rd Tempur-Pedic today.Jake was very accommodating and knowledgeable. She helped us try different options and throughly explained each product. This store has amazing customer service. We love Tempur-Pedicure.We would definitely recommend Green Hills Tempur-Pedic and Jake Yorko.

A first class an experience as can possibly be had. Dealing with professional experts who know their work, believe in their products, and understand the options available to the consumer, I cant say enough by how impressed I was. On every level, the store exceeded my expectations. In particular, my salesperson Jake Yorko was above and beyond.

Jake was super helpful and helped us find the perfect fit for us. We had great experience.I would definitely recommend her.

Vince was such a great help and let us try out several options, breaking down which mattresses would fit our preferences. So friendly and accommodating!

Vince was FANTASTIC. We honestly just went in there to kill some time waiting on our table to be ready at a nearby restaurant. But he got us to lay down in a bed and it was impossible not to buy once I felt how comfortable it was. Ive never been cradled by angels before but I imagine the bed we purchased is about as close as one can get.

Exceptionally kind and helpful employees- wish I knew their names- 2 gentlemen- helped me today in the store. My husband and I accidentally left our Tempur-Pedic pillows in a rental house on vacation and couldnt sleep without new ones, so came in today for replacements. Im literally counting down until bedtime when I get to use my new pillow 😅 Thanks for the awesome customer service!

Vince was awesome! Super knowledgeable and very helpful.

Amazing experience with Jake! Great customer service.

Steven helped us with every need we had. Was above and beyond.

Friendly, efficient, prompt... total win!

Steve was the best sales rep EVER he was vert patient kind #period and brave to work with ms picky, I AM. He provided his time..with no hesitation..ask for him HE IS AMAZING..i could have bought the store dealing with him..

Get your mattress from Melanie in Nashville. She was very knowledgeable and helpful.

Jake was amazing!! She walked us through the entire process and was open and honest about their products. I would but it again but I’m broke!

Vince was great and incredibly helpful while navigating our recent purchase! We look forward to shopping with him again in the future!