Ive called the store twice in 30 min. to have help with finding a product that says 57 in stock on their website at the correct store. Nobody showed up. This place sucks. Much better customer service at Lowes. Im only here because of the company credit card being through home depot. Very disappointing.

Late on a Friday morning, first one, then two, then four, then two (two left for Lowes) of us waited for 30 minutes for help at the saw at the lumber department. I called customer service four times, one time being testily asked, didnt you hear me page for help? Easily forty associates walked by ignoring us during that time, although one young lady who was actually in the lumber department did blithely inform us, were working on it as she casually sauntered past. This is of a piece with the service Ive experienced here before, and I can only repeat that these are the folks that you should NEVER use if you have a viable option.

Always have everything I need and more. Lumber section could use a touchup but overall great selection

This is one of the busiest home improvement stores in the area but worth any inconvenience because of a few quality associates who are outstanding in their knowledge and taking care of their customers. Understand the corporation can not force customers to wear masks; all employees must but if you feel unsafe without all being masked up; stay home. Keith, Janice in Hardware,Sharon in Paint,Mike in Garden, Tom in plumbing and Coreen who is all over the store will ensure your trip will be efficient, successful, and usually enjoyable. I seek these associates out each time I am at the store, and my business keeps me returning for something all the time.

My dog loves the depot. They always have what we need and stuff we dont.

They did not require masks, yay! I found some of what I needed, but they were out of cushioned toilet seats. Either its a popular item or theres a shortage. I like the self checkouts as well.

They have absolutely everything I need!!! Their associates see you searching for products and always offer their help!!!

Great place. Really great employees. So helpful.

The selection of goods at Home Depot is pretty consistent all around the country.. Basically anything you’re looking for in home improvement supplies, tools, materials, etc.. It’s definitely a one stop shop when it comes to building projects.. Shopping at this location has always been a good experience for me.. The staff is helpful.. The store is clean and organized.. I have no complaints about the Berry Hill Home Depot..

Every time I go to Thompson Lane the employees are always very helpful.

I recently bought a bunch of appliances from the appliance department. Matt and Karl were so, so good to me. Matt took the time to explain to me all the differences between the brands and Karl took the time with me over the phone a few days later to place my big order. Both of their patience was second to none and I wish more people in general emulated their high level of customer service. I am so thankful I was able to purchase my appliances with them! If I ever need another appliance in Nashville, I will be sure to come back to this Home Depot and place an order with Matt and Karl!

The kitchen cabinet refacing has taken almost 5 months. The order was put in Jan. 27. The doors were brought to my home the last week in April. One door was missing. It took until mid May to have that delivered and installed. A simple cabinet knob had been forgotten. Now here I am in June with no follow up on a single knob. Everything I was told has been false. The doors themselves are fine, but for $5300 I thought I would get the job done right the first time and in a timely manner.

You fixin to build or fix somethin?Maybe you should make a plan and a list and do something about it! I did once. They probably have what you need and some surprises!

Wasn’t impressed. Went in towards the end of the day. Lots of people walking around and some not doing anything. Couldn’t get any help. It was like pulling teeth. Won’t go back to this store again

My new home for remodeling. They honor vets, senior citizens and aarp discounts. I love the no forced face diaper rule. They leave it up to the consumer however for precautions all staff employees do wear face masks.

Great selection good prices and friendly service

I love this store it is one of my favorite places to shop

This store, the staff are knowledgeable about the layout of their store and where to find anything.clean too.

They have beautiful plants and flowers there. Much nicer than Lowes.

I usually have a great experience here ... but, last Sunday, some inconsiderate customer left a flat cart sitting on the frontage driveway, against the curb, with the handle (apparently) extended toward the drive area. Obscured by the “Customer Pick-up” signage and a Tree trunk ... I didn’t see it, until it was too late. The handle put a two foot scratch down the side of my van, as I turned into the lane to exit. One of the managers, Michelle, said their insurance company would call me. I hope so! I would love to have this end as a great experience .... but for now, I’m still waiting on their insurance company to call.

Samuel helped me quickly and easily was very polite will definitely be back

This is MY Home Depot! I go here almost everyday. It is conveniently located on the way to my shop and so I tend to stop by here to pick up my daily needs for building my projects. The people are always friendly and this is one of the larger Home Depot’s so you are sure to find what you’re looking for here!🙌🏼✌🏼

The place is clean and fairly well stocked. My only complaint is I was trying to make a decision on a piece of hardware, and I guess they had some sort of task to do in that aisle so they closed one end off and then several of them went to the other end and just stared at me till I got out of their way and then immediately closed the other side.

Love Hone depot ..everything you need for home.repairs..plants..

Home depot has everything you need from building things to Laundry detergent. Love it.. Love it..

Love this store! Very friendly associates.

Stoe employees at 100 Oaks Home Depot in Nashville have been consistently professional and helpful to this customer!Very nice yard and garden selection, competitive prices and pretty much on par with other household/construction/DIY and home improvement choices.This is when a helpful employee is most important to me as a consumer.DIY with some back up from your retail supplier!!!I really like my local Home Depot and always find something fun!

I needed ferns for my moms wedding. The price was great and the ferns were beautiful!

They only have few stores in Tennessee so the employees thinks we will comeback no matter but I think they forgot there are a lots of other stores where we can get the exact same product. No more Home Depot

I sold every share of my stock after my encounter with Manager Michelle. As usual, employees were nowhere to be found in this location to help with locating products. When they where available, the classic “ I’m not sure” was given. They expect you to navigate this store with your phone, but the aisle numbers and bay numbers do not correspond with the products on their local site. I order the products on my phone to pick up in store but PayPal defaulted to my home address. Surely, I thought management could correct this by communicating with the proper channels. Communication seems to be a major issue at this store. When the incompetent Michelle, manager on duty, arrived to the front, her behavior was appalling. While I was communicant issue to her, she complete ignored me, turned around and started chatting with a security vendor. I was so taken back that she was not concerned with my issue that I took a photo of her behavior. Attached. Long story short. Michelle needs more training as well as her General manager. She refused to give me the name and number of the district manage. In the end she refused to allow me to leave with the products I purchased while thieves were walking right out the door in front of her without paying. I called Morgan Stanley and dumped my stock. Michelle is a tragedy of an example of the cracks in this company. Photo attached.

I just want to give rick, James and the flooring lady a giant shot out!! I didn’t get the flooring ladies name, but she great! THEY ALL WERE ABSOLUTELY AMAZING!! Helped me find a vacuum that no one had, they spent 45 min tracking me down one. Absolutely extremely friendly and helpful. Thank you SO MUCH!!! Solid team there!!

Due to my work, i frequently come here for supplies. Like most every home depot theres a little bit of everything everywhere. The employees here are friendly and helpful but not always correct as to where things are located. All in all its a handy place to get most anything for contractor jobs to diy projects.

Very good garden center with a large selection. Also, excellent service from Richard in the countertop department.

For a multi-purpose store this location of HD is okay. Many staff are helpful courteous and knowledgeable. However I often find it inconvenient to try to purchase bulk products at the Garden Center because for example gates are locked or quantities are not in stock after purchase.

Everything under one roof . Helpful employees.

Got what we wanted and check out was quick

Been shopping here for years close to home.

Be careful when ordering LG appliances from Home Depot. Home Depot doesnt actually do the delivery service for LG; LG does the delivery service. Home Depot warned us that that one you set the delivery date, LG will not change it, you basically have to cancel your order and then reorder to get a new delivery date that fits your calendar. You would think Home Depot would partner with an appliance company that actually works with them and the customer, but they dont. And its obvious when you call customer service, the have to call LG and as expected LG said nope. Just beware when purchasing LG products, unsure of the other vendors

Easy in and out. Would be a five star but I couldnt find anyone to help me load my truck

The reason for my 1 star is their curbside pickup process. The store in and of itself is fine but their pickup process is fricking awful!!!! The tell you your order is ready, the. You get there and it never is. I’ve waited upwards of 40 minutes for them to come out with my order....NEVER AGAIN! Multiple orders, several months apart and I’ve gone inside to get the orders myself each time. Don’t bother with purchasing anything ahead of time, you’ll save time just going in and doing everything yourself.

Nicest sales help in painting supplies. She ran me all over the store helping me find a painting light.

Helpful staff and large selection

I love this place I can get all I want here

I cant say I had the best nor did I see the best customer service when I was there today. Im sure people are always busy having to answer questions but when it feels like youre bothering people when you try to get a legit question answered its a bummer. I also saw an older lady COMPLETELY ignored, and not that it was totally necessary but it would have been nice to even get a thank you from an employee I helped lift a heavy item onto a customers cart. Just over all not a good feel customer service-wise.

Terrible. The 16 year olds who work at this place know know nothing about the products they sell or where theyre located. Pathetic.

Very congested parking lot.... smaller compact store, but still has a pretty good selection.

Awesome place.. great convenient location. Check out the🪴🌻⛏🟧 lawn & garden area especially during spring, fall, & Christmas season 🌲

Sharon in the paint department is always helpful. She always tries to help and is in the best spirits!

Shop at a real store where they take their pro accounts returns back

Just called to see if they had a generic type of mulch in stock. Waited for someone to answer my call and then was hung up on.

Confusing layout, definitely need the app to find anything

They have ALL of the extras!!! Hard to find someone to help you with your needs!.❤

I enjoy finding what I need at Home Depot. The staff is great to help with questions I may have.

In n out quick like always. Asked an associate for help with a key and Darrel showed up quick and gave the initial associate a hard time(in a joking way), for not helping me. Thank you Darrel will come back again thanks to you.

HD wasnt crowded. I was able to find what i wanted in the garden dept. and be checked out at the return desk without having to run from one end of the place to the other.

Very informative and friendly staff

I really like this particular home Depot. They just have such a great selection. The featured items made for some easy gift shopping

Got in, found what I was looking for, got out fast and good prices.

I Wanted to buy outside plants but the outside plant area was closed..

Very helpful people. Nina was extremely professional.

You are on your own If you dont know exactly what youre looking for

Always find what im looking for. Clean store friendly staff.

I like home depot but my issue with them is so many self checkouts. I really dont like to check myself out. I feel like Im doing their job so Home Depot can save on employee wages.This is is what all stores are doing and I dont like it.

This store is awesome! Friendly and helpful crew. Love this store!!!

Has every tool u will ever need

They always have everything I need plus things I dont need.

James was exceptional! He helped us created something we needed some for work. He was very kind, took his time assisting us, and was beyond insightful on how we could complete our project. Thank you so much, James! And thank you, Home Depot, for hiring such exceptional and talented employees.

Nice people help you went you need

Gotta love home depot if its what a home depot should be.

Great employees, asked for help when i was looking for a sausage gun, but they didnt have it in any stores around the city. Good service, not a good place to go to when you need a tool on the way to a job site.

David at the garden center was super helpful and professional. I was looking for the right soil and he was able to meet and exceed my expectations. Great experience in general.

Worked with an amazing young man that helped me pick wood and cut for me. He is a major asset to that team. I wish I knew his name but he would know Im talking about him. Keep up the good work. Always someone watching!!

I forgot the young lady that worked in customer service desk. Black female very attractive at 1:45 pm on a Sunday. She about to get off work. She was great. She went above and beyond to help a one kegged Fatboy to find his way.

This Home Depot is usually pretty busy and the parking lot is packed each Saturday. Its been pretty consistently good to us.

Not vary good staff.

Found everything I was looking for. Well stocked and plenty of employees to help.

It was great didnt have problems finding what I need

Usually a good home improvement store. Staff is pretty hot and cold however. Multiple sales associates today refused to look up whether or not something was in stock. The website showed there was limited availability, but I was just told that that meant that there were none available, which is not true. Rating was 4/5, but this is my 3rd or 4th negative experience here over the past few months.

It was so and so. The service was a bit slow. The place was very crowded and the selection of stuff was lacking a bit.

Love me some Home Depot. As usual they have everything I go there for with prices that are very reasonable.. Yesterday I got a door knob....

I found this store has friendly employees that are somewhat knowledge of the product..all in all a good experience.

Great staff support at this location

Went and got a key made and it was right, Ill be back to get it taken care of.

Customer service never know where nothing is that prices of just a little too are high customer act like they dont wonts to help you find anything

Great store.... Most of the time they have everything you need. If not they will get it. Great staff..

Avoid the garden center check out if you can. Never go on a weekend and dont need help with anything. No one working here can or will help you.

I Find Everything Youre Little Creative Heart Desires For Your Home. Made My Own Desk And Bedframe Then Stained From Wood Planks. Beautiful Paints And Indoor Drapiers As Well.

I appreciate getting solid advice regarding jobs, and bargain ideas from good people everyone I go here.

All I needed was a pack of light bulbs. Thank God they were close to the entrance. The store associate helped me chose the right one, very helpful.

Great customer service, in and out in no time

Store needs better cleaning methods of not having so many ladders and flats of merchandise in the isles. It needs a major look at getting merchandise on the shelves instead of in the shopping customers way.

Always great! Was helped before asking.Staff is very positive, and professional.

Was able to walk straight to my items thanks to location of aisle and bay on website, I love that!

We got the windows,and everything was nice and smooth.

Run of the mill home depot....

Ok for the stuff you need to make your house a home.

Its like any home depot, tried to get a drill but they said they had in stock yet they didnt find any at the store so, yeah, 3 stars

Came up to home Depot to pick up an order of shower glass doors that was a curbside pickup pulled into the curbside picked up they asked me to move to the front of the store as I moved to the front of the store they later told me I had to move to the bottom of the canopy over in London apartment for 20 minutes and then they nobody showed up went to front desk they told me I had to go to the back side of home Depot to pick up my order I finally told them they can come to me and pick it up this is actually ridiculous horrible customer service they precisely asked me that I have to move I told them that I am not going to they need to bring it to me since it is a curbside pickup and I will not be moving for the fourth time.....

In and out tool rental services awesome as usual thx

Always the same at every home depot you ask for help either don’t know a thing or they are not in the mode like they were forced to work