Man this place has it all. Parts and quality service in one. Friendly and patient. Free information that helped me fix my own chainsaw. The only place near me that has the parts. I now go there first.

Very nice place with a great selection of everything you need to take care of lawns. Be it your lawn or your business that takes care of lawns.

Very satisfied with the service and Nick is the man in the repair shop to help you find out everything

Great service and employees! Thanks guys!

Ive been going to Chiltons for years.My favorite mower parts place.

Make sure that you buy the right thing before buying it. They dont like returned merchandise!

If you need something in a pinch in the Green Hills area they are convenient. If you have time to source your equipment needs elsewhere you can usually find better prices. Moreover, theyre service department has seen better days

Smart and good guys thanks for your service

Their ad is misrepresenting their store

Would given no stars. Had a cub cadet tiller and cultivator serviced last fall. It took 3 months. Got them home, no oil change in either machine. Asked them to fix a tire leak and it wasn’t done.

We love Chiltons. They always have what you need. I have bought a Stihl chain saw and blower from Chiltons and have always been quoted reasonable price. There service people are great too. The work needed, if different than specified is always explained in a phone call. I wouldnt take my service/repairs anywhere else.

Very great company! Professional, friendly, and very helpful! Recommend 100%

Johnny Roy was very helpful getting part for dads lawnmower and recommended someone to fix it! Thanks!

Knowledgeable EmployeesExcellent Service

These guys are the best thing that happened to my lawn equipment experience in 10 years. Great customer service, clearly competent. PROS!!!

What a nice store.

They do quality work in a timely manner. Good service attendant.

Great equipment and customer service. Recommend 100%

The employees are super nice! Very helpful, and professional.

The employees at Chilton’s are always great, I depend on them for my Stihl product needs.

Old mower bit the dust and I was desperate to find a quick replacement. After speaking with Dave in sales, he made the process efficient and informative. Literally walked out with a new Gravely in 15 minutes and they even delivered it to my house for free. Definitely use Chilton for all your lawn needs. Everyone who works there was extremely pleasant to deal with.

Service department is great. They explained exactly what was done to fix our problem. Price was extremely reasonable.

Very quick service prices were higher than I expected but the time I saved was well worth it. The individual who helped me was very efficient and he ran to grab me the products I requiredexcellent service

Perhaps the worst customer experience Ive ever had. Brought in my mower for a simple fix. After a month, they still hadnt fixed it. Eventually had to have them return it to me so I could take it somewhere else. The lack of communication was unbelievable. Here are five reasons why I will never go back to Chilton Turf Center:1. Promised to call to arrange pickup. Never did. Instead, they just showed up at my house and then became frustrated when my mower wasnt sitting in the driveway.2. Promised to call with an estimate on the repair cost. Never did. After I finally got in touch with them, they told me that it shouldnt be that much.3. They never answer the phone. Be prepared to call and call and call and call...4. Was finally told they had my part and would get it fixed the next day. That was two weeks ago.5. When they finally returned my (unfixed) mower, they failed to return the keys. On top of that, they didnt bother to reassemble the parts they removed. Instead they just put them in a Ziploc back and taped it to the seat. Nice touch.Do yourself a favor and go ANYWHERE else. Your sanity will thank you.

Very friendly and helpful employees. I strongly recommend them. The employee in repair was trying to explain things to a man who is partially deaf. The man couldnt understand so the employee wrote down everything for him and the employee was so patient and kind. I even told the employee how kind and patient he was with him that there wasnt that many people left in the world like that. He even took my trimmer to the car for me because he knew I wasnt suppose to be picking it up. Such a wonderful young man named Nikki.

Went the extra mile to find my parts

Not a good place and it does not seem like you would get to the bottom of it. I can see the attitude. How can you say you looked at receipts when I have not called you to tell you on which date I was in. I can see how you will treat the situation. All of this response was in response to Crystal trying to sell drugs. What a great place.

My husband(customer)was EXTREMELY pleased with his visit. The young man who helped him was very nice & fixed his lawnmower tire swiftly & well.

I havent shopped here yet as i was looking for a riding mower and found these reviews.This is simply unbelievable and something so rare it surprised me a great deal. They have responded to EVERY comment! Not only that but these have to be the most considerate, understanding, kind responses Ive ever seen and just the absolute wanting to make it right is just amazing. With these responses i cant believe these posts arent all 5 stars.You just cant please some people and these negative posts are the best example of that.I Dont care if it costs more (dont know if it does) and i dont care how far i have to go i will be buying from them and having all my service work done here.Thank you for being one of the last places i now know where your attitude is the customer is always right as thats evident from your responses.Good managers and owners mean good employees and by that statement you must have the best employees in Tennessee!

No parts available !

As far as talking to a live person 1star. I live over 50 miles and need to know if they have it in stockSo now I have to drive 50 + miles and and may still have to order the part and wait a week.Will get back to post another review after the drive

Great customer service. Had to special order a few parts for my mower. Johnny was a terrific help in doing so. Theyre going to call me when they get them in.

Best small engine repair place in Nashville! Everyone else said itd take 2 weeks to fix my weed whacker and these guys had it done and ready to go in less than 24 hours! And they gave me a sweeeet deal!

They did great helping me to get a new mower

Ron in service was nice and helped me get it going, not bad at all

You need parts they probably have them or can get them. Good service decent prices.

I should have heeded the warnings. I took my pressure washer in to be fixed in June and was told that the backlog was 2 weeks. My washer was brand new, I simply let it set to long and it wouldn’t start. So, this would’ve been like buying something from Lowes and storing it for a while then it wouldn’t start. It was in great shape. After a month I called for an update. The manager of the repair department said that they couldn’t order the part but would see what he could do. So, I called back 2 weeks later and was met with the HORRIBLE phones there. Many times the phone wasn’t answered and there was no voicemail or way to route to the service department. Once answered (after calling back to back to back), then you hold for the repair manager sometimes 10 or so minutes. After getting the manager, he says the same thing….we’re working on it but not sure we can get the part. A month or so later I call back for another update and it was much like the previous 2 updates. Each time I called back my frustration level got worse and worse. Finally after 3 months they called and said that my pressure washer was ready. I went to get and when they found it (after much looking) it didn’t have the wand, spray nozzles, or hose. It looked like it had been beat up and used for the 2 years I had it instead of unused and in good shape. When they couldn’t find my accessories they started pillaging from other peoples washers that had been repaired or to be repaired. I couldn’t believe it. At the end of the day my washer worked and I wasn’t charged for a repair but when the parts which the workers scavenged from others washers didn’t work well mostly based on their condition I went ahead and paid 70$ (which is what I expected the repair to cost) to replace the wand, hose, and nozzles. I will NEVER go back to this place again. I asked to speak to a manager and found that the incompetent person I had been working with who was very disrespected by those he managed was a manager and that the owner never comes to the store. If you try to escalate an issue you’ll soon find that nobody here cares and there will likely be no satisfactory resolution to even the simplest issue. RUN FOREST RUN….don’t go here!

They sold me the wrong part (This was their fault because they said this part would fit my model) that did not fit on my mower and then refused to give me a refund because I had taken it out of the box.

Good luck getting anyone to answer the phone if its within 1 hour of opening or closing time. So annoying. Several times Ive called in the afternoon to see if a STIHL part was in stock and coincidentally it was around 4pm--they close at 5pm in the Spring time. Twice I gave up and drove the 20 minutes to their store and of course, theyre open and there are workers present. I just checked on my part and didnt both asking why werent answering the phone. Im sure theyre too afraid they might have to actually do some work that prevents them from walking out of the door abruptly at closing time. I have been in their store several times and a few of them are condescending and act like youre an idiot if you ask questions that they cant answer. I just dont like the place now.Since the last time this happened, I havent called there or been there. I will shop somewhere else. If a business actually answers the phone and treats me with respect, I will gladly pay more money if I have to. This place sucks.

They were very helpful, I served at 6;30 am and asked what time they opened and he stated 7;30 @ which time he asked my last name and he went on before they opened and hot my order @ which time I paid for it and was on my way home by 6;45

So bad, walked in there to check out their chainsaws... Lazy and unprofessional... didnt even bother to ask if I needed help. I would never waste my time there again.

Awful experience being absolutely chastised here.needed a needle valve for my lawn mower and explained as such and was rudely told ‘that’s easy for you to say.’ apparently I was supposed to know the serial number of my lawn mower (which is understandable but at the time didn’t even know other size needle valves existed). I told them I would get the serial number, which I did, then went to home depot.unfortunately home depot did not have the part and I returned. fortunately a different employee helped me who was much kinder (perhaps because I had the engine number, perhaps because he was just kinder than the original employee). he is the only reason this review isn’t for one star. i’m sure they can repair well and it’s a well stocked shopped but their service leaves literally everything to be desired.hopefully i will not have to return.

Great experience, great deal on my new mower. Even added gas and oil to get me started.

They had what I was wanting to buy and I didnt have to wait for a order.

Very knowledgeable people best place in town.

I bought a Stihl backpack sprayer here and have not been pleased with the equipment, service after the sale, or the attitude of the employees. Interactions with employees here, from the sales staff to the service department employees, even the manager, left me feeling that serving me was a somehow a difficulty for them. I dont generally write reviews, but this was poor service and I would like for others to be able to avoid dealing with these folks if they have a choice. The low rating on this shop by other reviewers is accurate.

These guys know turf-grass and tree care equipment and supplies. Leading Stihl Distributors, year in and year out ....about all that needs to be said....they also carry other top tier equipment brands.....the stuff that is made to last ....and amazing service and service center

Friendly people and a great selection highly recommended

Walked up to service department and there was an employee playing on his phone pretending that I didn’t exist. I called the next day to see if my repair was ready and was hung up on 3 consecutive times without so much as a “hello”. Will be taking my business elsewhere.

Bought a Gravely ZT XL-42 earlier this year. Very good experience. Mower is nice!! Added the mulch kit a couple weeks ago when I took it in for the break in 10 hour oil change. Also bought a new Stihl FS 56 weed eater and got the chain sharpened on my Stihl chainsaw. Total time took about an hour and a half. So I ran an errand and came back. No problems. Thanks guys.

Very knowledgeable. Great place to shop Stihl. Parts, service and sales. They do it all

A+

GREAT Customer Service !! !!I didnt have all the info that I would have really liked to have had... but the Gentleman I talked with was able to narrow my search down to the Correct Parts. He Was WONDERFUL ! !! !HIGHLY RECOMEND this Group !

Very nice people that worked on my lawn mower especially the guy in the service area where you bring in your lawn mower he was knowledgeable and very helpful and very courteous

The service dept is awesome fixed my equipment back to new.

Phil was very helpful in providing the right parts for my Stihl leaf blower. Ive been doing business here for many years and will continue to do so.

Great place for everything small engine.More Stihl products that most

Customer service is excellent

They had the parts we needed and found them quickly.

Why cant they answer a phone call?

When youre ready to purchase professional grade equipment for the maintenance of your property you need to shop at Chiltons Turf Center. They are not the least expensive but you are going to receive amazing customer service, knowledge, advice, great selection and value for your dollar. In September of last year I was shopping for a new mower. I had researched Skag mowers and stopped to see what Roger Smith had to offer. Roger took me under his wing, asked me several pertinient questions about my needs and directed me to a slightly smaller, less expensive Gravely zero turn mower that better fit my needs. I couldnt be more pleased with my purchase. I highly recommend Chiltons.

Nice staff great tec hole lot of parts for almost every lawnmower

Fixed our weed eater at a great priceFriendly staff will use again

Great Service Department!Brought 2 different Troybilt generators in for warranty work and they took care of the problem within the time promised and always answered any questions that I had. They are busy from many repeat customers for the same reason that I keep going back!

This place is the best in town for Parts and Equipment

I have had nothing but a great experience with CTC, I went to buy a new mower, they had a good stock, had the mower I was looking for and their prices were the lowest in town.

Very helpful, they had the parts to get my Lawnmower back together and running. They had the parts there, so i was in and out fast.

I stopped by Chiltons on Tuesday August 7 to see about getting a pull-starter rope reattached on my Poulan chainsaw, expecting to have to leave it there for a day or two.. Mark, one of the service mechanics took it to the workbench and had it fixed in ten minutes! He and the man at the service desk went out of their way to help me, and explain things about my chainsaw. The charge was very reasonable and the service fast and perfect. Thank you Chiltons for good customer care!

Parts counter is great John knows his Gravelys

They fixed my weed eater and power washer in a timely manner and it was done right! Highly recommend these folks!!!

Quality parts and products. Great service. Bit pricy but gives you piece of mind.

The whole entire service team is the best. S/o to Chris especially.

Quick and responsive to phone calls. Top notch service 100% of the time.

Horrible repair service. I took our lawnmower to have the front plate replaced. They promised to call with a price, and promised to repair it in one week. They didnt call, so I called after 8 days. Turned out they broke the axle trying to repair it and so needed to order an axle. I do not recommend using them.

Best inventory in town

Large selection & very friendly, helpful staff.

Fast and Friendly service. Had my parts in stock

Chilton’s delivers, every time.I was standing in the aisle at Home Depot about to buy a mower when it hit me ... #BuyLocal ! I had been to C’s a few times for service and Carburetor repair (ask for Jeff!), and had nothing but good vibes, and I remembered people saying the version of products that go to Big Box Stores (Wal Mart / Home Depot, etc), are not the same thing because of the price point they have to hit.I go to C’s at 11:54 on a Saturday, 6 minutes before closing time ... they were happy to see me, didn’t rush me, didn’t try to sell me the more expensive models ... and for the same money as HD, I took home a sweet Honda (with a steel Honda Deck unlike HD version). Also helped me load it in the rain!Sure, you can get one at HD for $250, but spend the extra $125, get a 3 yr Warranty (some stuff was 2 yrs at HD) and get a Honda that will last and the proceeds go to a Nashville business owner!

Go anywhere else dont go here.......took my lawn mower in for a carb rebuild on 5/23..on 5/24 they called said it was ready...Went to pick it up ....paid ....and was then told it was not readyThey said they were getting a new carb for itToday 6/30 I decided to check on it as its been a long whileThey still have not ordered the carb and fixed my mowerJUST DONT DO IT.........

Walked in to buy 2 chainsaws, a backpack blower, and a weed water. Could have likely been talked into a new zero turn while there. 4k worth of product. Looked at merchandise for over 45 mins. Sales staff never once approached me, instead laughed about what their plans were Friday night plans were.......taking my business elsewhere.

Sometimes you just have no where else to go- this is one of those places. Prepare to be treated rudely and possibly ignored. Unless you need Briggs and Stratton parts- look elsewhere. I don’t see how this place is still in business. Super slow turnaround on service. This is a bad dealer and bad shop.

Service was very blase! I went there with a friend. He needed a part for a lawn mower. Seem like we were really bothering them by asking questions. Enthusiasm in their customer service was very very very poor!

They had the part in stock that I needed and that was great

They are ok. To be honest, they could use some competition. There are not that many repair places left in Nashville, as such, they take a long time and now have a ton of non-customer friendly policies. They fixed what they needed to but it was fairly expensive and they were not particularly friendly.

It is a great place for your outdoor needs

I couldnt find a specific part anywhere in Nashville other than having it shipped. My grass couldnt wait another day. Called them with the part number, they had several in stock and the pulled it for me to be ready at pick up. I was mowing the yard in an hour from the call.

Took Husqvarna saw in for 3 screws-1 for muffler assembly, 2 for top cover. It took > 2 months..& failed to replace cover screws. Sloppy..& good luck calling for status.

I would recommend you have your mower serviced elsewhere.

I never trust a place that refuses to post their prices. Thank goodness for stores that do, it saves time and money....

Great place to get hard to find parts

Terrible customer service. They act like they prefer you not bother them

If you want the right profession service and equipment see these guys. They carry the best brands and have years of knowledge.

They have a lot of parts that you cant get easily or as cheap anywhere even sears parts center, so for that theyre great. I havent used the repair services.

GOOD PLACE FOR ANYTHING SMALL ENGINE

This is my one stop shop for all my equipment needs. I have only purchased parts from them and can not say anything about their repair department.

They know their stuff

They answered my questions, were helpful and friendly.John Garrett

If you want a scag find somewhere else . These people are not customer first in my opinion. I am glad there are many equipment manufacturers and now more dealers to choose from . Spend your hard earned money elsewhere!

If you need a part for yard equipment, this is the place to come to.

They had the 22 blade I needed, but its sadly a gigantic pain to get to for me. Not their fault entirely in this city lol.