Great neighborhood hardware store, seems to everything I might need.Helpful and pleasant staff and ownership.

Always great help. I have been a customer for over 20 years. Save time and many times, money, by going here first.

Absolutely wonderful store with friendly and helpful people!! Have missed this kind of service over the years at other stores abs will definitely come back to this place for future hardware needs!

Friendly staff, fast service, its nice to support a local business

For a small hardware store great place excellent staff. Great part of local business helps save time of going to big box store. Also most dont realize they have a giant catalog to work from with excellent product.

I used to live four blocks away from brazees hardware store and to say I was there all the time, would be an understatement. Generally helpful and almost always had what I needed. Good prices, too.

Best place in fox valley so nice and helpful customers for life here

Unsafe during a pandemic. I am renovating my house, and needed a fair amount of supplies. I walked in, though, and not a single worker was wearing a mask. I promptly left, and a worker followed me out (without a mask) and went to my car. He wouldn’t leave, so I had to drive away. It was unsettling, and honestly made me feel unsafe in more ways than one. Even though Ace is closer to my house, from now on I will keep on driving to Krueger’s, where they value the safety of their customers.

I went to four other hardware store and he helped me get what I needed to get the repair done. To bad they are so far away.

Absolutely love coming here! The staff here has made my home makeover much easier. I had quite the paint project when I bought my home and had no tools, nor the experience to get the job done. They walked me through every step of what I needed to do and answered every question I had, in addition to personally showing me the tools theyd suggest to make the job as quick and easy as possible. It was really comforting to have knowledgeable people to give me such great customer service!

Not any more expensive than the big stores for a lot of stuff, and close to home. Paint is very expensive here however. Beautiful, but pricey. Most everything else is comparable to home depot and menards for pricing though, and the staff will assist you as soon as you walk in the door!

Good variety if products good sevice

The lady who assisted me was most pleasant and really helped me. I loved it.

Unsafe for COVID-19. I’ve been fond of this place in the past and have chosen to do business with them over the local competition until this weekend.Not a single employee masked. No signs on the door encouraging any safety measures - just business as usual. I have in-home family with serious health issues and feel like I put them and myself at risk because I needed painting supplies.The management and ownership should be ashamed of pretending like nothing is going on. If you or closed loved ones have health conditions, steer clear. It is abundantly obvious that they don’t care about their customers’ safety and well-being. Disgraceful.

Good people helpful and friendly

Awesome staff, helpful, fun, and knowledgeable. Great selection and big box store prices with small town experience.

Nice neighborhood hardware store.

After doing a bit of online research, my mom and I decided to order one of the Little Giant Ladders, for my Dad as a birthday gift. Hes always doing home improvement projects and these were advertised as being extremely durable and safe. This Ace Hardware location had an excellent price on the model we wanted and it was shipped to the store for pickup for free. Our ladder arrived right on time and I received the email notification that it was ready, just like I was supposed to. It was in perfect shape and securely wrapped in clear plastic. The customer service was the best! Very nice and professional and personable!! Would definitely order from them again!! No wonder theyve been in business there for so long! I highly recommend getting anything you need in regards to home improvement projects or tools, right here. Give them a try if you havent already! Support a great local business!!

Very helpful and knowledgeable on anything your looking for.

Woman behind counter was very snooty. I wont be returning there.she needs to be polite

Super friendly staff 👍

Everything I needed, close to home!

Good service, good products, great people!

Great little hardware store

Thanks for the helps ladies. Fast and smart

Great locate hardware store with great employee that are very willing to help you. You can go in and get out very quickly if you have a project your in the middle of doing. Be careful you do out with more than you plan on getting for you will always find things you didnt know you needed until you show it. They are will stocked to you will leave getting what you when in for. They are very fairly price. It will be your neighborhood go to place vs traveling miles to get that one more of something you need quickly.

The typical, helpful, friendly hardware store. Always friendly. I like its compact layout. Has everything close. Makes for quick multi-item shopping.

Neighborhood Ace they had what I needed friendly and convenient

Always helpful staff and well stocked.

I dont understand why I cant return an item I purchased. Customer service directed me to the store. Store directed me to Customer service. With this runaround I will miss my 30 day time period. I wont ever order ship to store again.

Great small business! Service was great

Always a good shopping experience.

Very asortment of things had what I needed pedals for a bike

Employees arent wearing masks and are not requiring customers to wear them. I live right down the street, came here all the time. Their inability to do the bare minimum to help protect others in our community is beyond awful. I will never shop here again.

Ace Hardwares generic flying bug spray works better than name brands and was on sale.

Great place to find what you really need to finish that project.

Great little hardware store with very friendly staff.

Very nice store they always have what Im looking for

Lady at the counter was very helpful, and knew exactly what we needed. I do recommend this place if your looking for anything related to hardware I can almost positively assure you they have it here! I got a nut for my fishing rod easily and very cheap but it worked like a charm! Would appreciate a like on this review, thanks!

This is my closet hardware store and they are great for customer service. As soon as you walk in someone will help you and the people there will know where to direct you. They will also give advice and get help if they dont know the answers to your questions. They dont have the fixtures and whatnot of a big box store, but they arent that and thats fine.

Staff is helpful. The store is very clean, well stocked with more than just hardware!!

Friendly atmosphere, helpful staff and they allow dogs.

Nice neighborhood hardware store. They will do screen replacement for your windows and doors.

Ive been using this Ace on and off for years and never had a complaint. The prices might be slightly higher on some items but the staff, well maintained store and convenience make it well worth it.

Not that I have or ever will...but dont ever under estimate a woman. These ladies know hardware like they invented the item themself. All my dumb questions are correctly and professionally answered and I leave the store with the correct items the first time. Awesome staff!

Very friendly and helpful staff

I stopped here to get some keys made. The young man behind the counter was very friendly. I didnt have a lot of time to shop around but it looked like they had a good variety of merchandise and it was good prices. They even had Butter Rum Lifesavers! I thought they quit making those! If you are in the area, stop in. You wont be sorry.

This is a small town hardware store. Considering I live in Tampa Bay Florida this type of small and limited supply store would never work successfully in my hometown. But for this area and for the customers that frequent this hardware store at work so well. Also from what I have understood this Ace Hardware has been here for many many years. So they are obviously doing something correct because if they werent they would not have been open for business this long.

Very friendly and helpful staff, and no masks in sight!!!

Good customer service helped me find what I needed with a smile

Been going here for 30 years and they still know what talking about and not scared to point you in the right direction to what you need even if its somewhere else which doesnt happen often. That place is packed with even things you didnt know you needed till you see it. Love it!!!

There is a lady here that knows where everything they have is I just go and ask her she hasent let me down yet but Im hoping to stump her one day

Great hardware store

Had exactly what my client wanted..if u cannot find it there you wont find it anywhere else..Great older store..love it

I enjoy shopping there. The guy that suggested the competition store, doesnt know what hes talking about. Guess he should switch spots with his wife and go cook dinner, while she builds stuff in the workshop with me :)

Prices are ridiculous

Awesome staff, Great selection, and fantastic knowledge.

Perfect small hardware store with very friendly and helpful staff. You can find most anything you need and theyre always willing to help you find what youre looking for. Shop local!

It was the only customer in the store and the owner followed me around like he thought I was going to steal something I made a couple attempts at small talk which were met with an icy stare from the guy. I can see why the place was completely empty while the Ace store a couple miles away had a half full parking lot. I think that the guy forgot that he is in the customer service business. Just saying.

I went there to look for a specific bug trap but no one knew where to find it and when we are finally in the right area it wasnt in the spot that It was supposed to be. And the guy helping us just kept on telling me to shush and that I was wrong and he knew what he was talking about and yet he had to call for help. not all of the employees are rude but you can definitely tell which few dont want to be there.

Small local hardware store,has a nice selection of products for just about every project.

Amazing staff, and quality products

I shopped here on Thursday and the sales clerk carried out 2 bags of bird seed to my truck. That is amazingly great customer service. Thank you

Very friendly & extremely knowledgeable staff. Super convenient to be able to pick up needed items in town.

Nice local hardware store

Employees and owner are super caring and helpful. Definitely the best hardware store Ive been to, and Ive been working construction for years!

Mike is Great, He knows everything about everything he sells. Great prices and Great inventory. They have the stuff

Support island business, odds are if you need it, they have it. No need to get ignored and get your steps in at a big box store

Great place I buy my plants there, they treat u right. Great helpful friendly staff.

Super clean and organized local hardware store with very friendly staff.

Great place! Great customer service! Cheap rental prices!

They always have what I need!!

Young man helped me load some dirt was exceptionally friendly and helpful

My neighborhood hardware store. Nothing better! You go to the larger stores, and you cant find anybody to help you. With Brazees, their checkout is at the front of the store, and almost always, there is somebody standing there waiting to help you. Thank you to Brazees.

I want theyre going choir about window screen repairs period over the years I have always been happy with the customer service there

Wow, very impressed with the customer service at this store! It started with us needing to repair a screen door. Dallas got it done the same day and called to let me know I could come get it. Originally was quoted a few days but after explaining we had company coming this weekend, he said he would try to get it done as soon as possible. I was sooo thrilled and the work completed was great.When I went to pick the screen up my 2 year old had just fallen asleep in the car (basically I was going to be held captive in my car for the next hour). I happened to see Richard helping another customer load stuff and asked him on his way back if he could tell me the process of picking up a screen door. He offered to go pull it from the back so it was ready for me. We ended up taking care of everything right in the parking lot and they even loaded for me into my truck without waking my daughter!On top of all this, Richard was able make recommendations for the right sanding and paint for a litttle table I brought in and wanted to refurbish. :)I love that these guys were so welcoming, proactive and accommodating! Exceeded my expectations; you cant find service like this much anymore. Thank you!

Very helpful staff. Convenient location with things I need!

Always find what you need a good help!

No masks. Wont be going back.

We didnt find what we were looking for but they tried to come close.

Convenient and helpful, have almost anything youll ever need. My first choice when it comes to hardware and assorted things.

Great customer service!Very organized, well stocked store

One of my favorite stores. If you cant find it there, chances are you dont need it.

Very rude employees the lady that checks people out is very smug avoid this place like the plague

Great people and service. Nice place.

Awesome local store. Friendly, fast service.

Always support local small business. The staff is friendly and knowledgable!

The staff has always been courteous & helpful. I also like their prices. Richard M.

Went in to purchase two nylon washers for a project I was working on. They are 21 cents a piece. It was a 42 cent purchase. All I had was my credit card to pay... Apparently, they have a $2 minimum so I had to drive across town to purchase what I needed. Horrible customer service as well! No wonder ace hardwares and true values are going under! Do yourself a favor and just go to Home Depot and dont waste your time ;)

Best hardware store in the area

Very helpful as usual.

Very knolageable helped alot

They are always very helpful

Mike and staff are always willing to help and answer questions. I can almost always find what I need for my home projects, the things I cannot find are generally specialty items .

Knowledgeable staff. Typical neighborhood hardware store selection.

Always very friendly and helpful when I shop there

Helpful staff and quality products.

Great people,great products, great prices

Nice place, very helpful staff.

Always willing to help awesome staff