When you enter this establishment, two things are immediately clear: 1. You have found caffeine and 2. You are now home. The welcoming atmosphere created by a truly competent and caring staff is clear in every aspect of True North. The coffee is not only delicious but potent and it doesnt stop there. Many people cant have caffeine or just want a cozy, delicious beverage and there are options for everyone. Discovering this coffee shop has truly become MY north because without them, Id be lost.

Just as amazing as Quills was! Mocha is the best, and they use high quality Monin chocolate. Baristas were very friendly too! This place has a see through garage door and gives it character.

I LOVE True North!! I can’t say enough great things. I always get a flavored iced latte and it’s always delicious. The staff is always incredibly friendly, I come almost everyday and the baristas always do such a great job and make me feel so welcomed. I loved the old location, I can’t lie, but the new location is beautiful as well and I can’t wait to sit down and relax with my coffee in there sometime.Also wanted to add that I love the vegan banana bread! I hope you all continue to keep this on the menu😍

Excellent quality lattes using Monin syrups (way better than Torani or others) and competent and friendly staff. Great addition to downtown New Albany.

True North Coffee House never fails to exceed my expectations! Everything is local in this place, so i highly recommend supporting! The staff is always so friendly and I’m in such a good mood when i leave!

Love Reaghan and all the staff! They are always so friendly when I see them, the perfect start to my morning…and the coffees good!

Great atmosphere and the cold brew was pretty amazing!

Reagan was super helpful and sweet. Love their salted sweet cream cold brew!

Loved the alley atmosphere of the old location. Small. Quaint. Great vibes. Awesome view. As a customer of three years to Quills, then True North, I was so excited to visit their combined new location.The new place has great decor, but upbeat coffee house vibes was not the ambience. Upon arrival two baristas were making drinks with not one customer in the place...no one greeted me. Ok. Not necessary. I thought they did not see me until both turned around and looked straight at me and turned around continuing tasks. With purchase in hand (Olivet vinegar) and standing at check-out kiosk, I waited about 5 minutes, finally, a barista turned around and stated, I will be with you shortly. While two baristas continued to talk to each other, waiting on shots to brew, the True North Artisan Shop cashier walked in and immediately she was greeted with, Oh, hi! Welcome back! As I debated on a coffee spritzer and asked about the ingredients, I was immediately told, It is on the menu. while pointing at a paper menu. Really? A self service check out would have been more warm and friendly. Maybe a few warm and fuzzy lessons needed here- or how to fake a bad day x 2! I felt like I was a bother to two not so busy employees. Not sure who the coffee drinks were for, but I left feeling like I interrupted their afternoon. Really disappointed! I hope this was just a bad day for these employees?! Consistent personality and upbeat vibes are a must with coffee biz.

Great coffee, friendly service, quiet, off the main road location. Very cool 😎 place. Good place to buy your coffee beans!

I got an iced caramel mocha, Wifey got a white chocolate mocha, and they were honestly the best coffee drinks weve ever had from anywhere. We live about 20 mins away and it is absolutely worth the drive. Claire and Reagan were working and they were awesome. Reagan you made my wife and I the best coffee drinks weve ever had!

Absolutely love the vibes in this shop! A coffee shop AND a boutique?!? The literal PERFECT combo. I had a dreamsicle cold brew which was to die for, and my sister and boyfriend had the mint matcha and rose lattes. Reagan and( I believe her name was lily) are such sweet baristas and they really know their coffee, and were great at helping my sister and boyfriend decide on just the right drinks. I’m looking forward to when I can return!!!

Strong coffee at a low price! The staff are friendly and the service is fast. Indoor seating is closed because of COVID but they have a nice outdoor seating area.

Very clean.goid product pleasant people will go again

My cappuccino is always perfect here! Also, its nice to see their staff are still following CDC guidelines even though our state (and other local coffee houses) arent.

More on the expensive side but it has good coffee and a fancy location, not to mention a great atmosphere.

Great and cozy place to get coffee! Worker Reagan is a sweetheart!!

Mint Tulip was delightful, Reagan and Lily were wonderful!!

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Good coffee in a cute atmosphere! A selection of rolls and such are available.

Good coffee and nice ladies that work there.

Good Latte, good customer service

Great coffee and helpful staff.

Friendly staff