Great place that cares about their clientele and always willing to help!

No one works on Saturday to assist with getting equipment. Girl was on her phone and NOT wearing mask. Acted like I was bothering her requesting service. I informed my doctor and they will no longer recommend this company

Waiting over a month regarding over a $1000 refund for money taken from my bank account in error. Since 8/2/21 Ive called 3xs and NO calls back after being told they would. Guess theyd rather deal with my attorney to get my money.

I had a prescription for a product that was completely covered by insurance. A year later I get a letter in the mail saying payment was due within 2 weeks. I bumped my review from 1 star to 4 stars because when I called to address the concern the staff was very helpful and kind. I did not go up to a 5 star because it did take a year from them to get the letter to me.

After making a trip each week for 3 weeks I finally got my cpac supplies, which I had to pay over 50.00 myself and the rest billed to insurance. Well i get a bill in my name for over 100.00 because insurance I was told rejected it . I went back and gave them all the supplies I had been given unopened. Told them to forget it I will get them online cheaper anyway. But I still havent gotten my 50.00+ dollars back that I paid. Dont waste your time there.

Person fitting CPAP wore a mask but had not been vaccinated. Why not? I had to remove my mask for fitting and had been vaccinated. Suggest all personnel working with elderly people in indoor health settings be vaccinated.

My 10yr needs a cpap i had her prescription sent here in September. I called every Couple weeks to see what was going on. Tuesday october 27 they said oh her insurance denied the prescription. I called her insurance a order was never put in for it. They said call the pharmacist back ask them for a pharmacy id number thats how you will no if they put the claim in then you can call me back with that and i can look up the information but i dont see that prescription here in my system where we approved or denied it. I call the pharmacist back there searching for this id number they come back on the phone and said we cant find it. I said to them i no you cant bc you didnt do your job. They lady said well JT handles all of that do you want to leave a voicemail and me tell him as well i said yes maam. I asked him to call me back on Wednesday he never returns my call. I went up there and on Thursday and speak with him in person. He said oh i just looked at the prescription and insurance and they wont fill it. I said its not your job to assume anything your suppose to run her insurance let them decide yes or no. Then he says do you want me to tun her insurance it will take another week. I said no you didnt do your job you didnt run her insurance im going somewhere else. He says whatever you go it will be denied. Then come to find out JT calls her doctors and said the insurance denied her prescription when he never put it in. He never called me back to give me any information. You do things decent and in order and have respect for your patients this is a child. Needless to say i took her prescription somewhere else and no issues. I will never recommend anybody to come here bad business all the way around. Wrong mama i dont play witb my baby health.

We needed to get a hospital bed for my wife’s mother on a Saturday. Called ahead, yes they are open on Saturdays. Kathy had the paperwork ready when we walked in the door. Jehovah taught me how to assemble the bed and helped me load it in my pickup.These folks are friendly and professional. I confidently give them this highest recommendation.

Words cannot express how much they helped my mother all the way in Flordia! Kimmie and staff jumped into action when her machine malfunctioned. They will never know how much it means to my family and I that she enjoyed her vacation, and made memories that will last forever.#kimmieneedaaraise

Sheniqua has shown me the up most respect and care during the multiple denials for my brothers power chair.She has rallied for us and been so very helpful and professional.I could tell in her voice on her last call that he had finally been approved.I think she was just as happy as I was.Thank you kindly Sheniqua for all you have done!

Brittany at Carolina Home Medical on Commerce Drive in New Bern was sooo helpful and went beyond the call of duty to help me with my medical equipment needs. Their chairs are so comfortable and she sells the best ones at the best prices dont buy a chair from anyone else!!!

I absolutely love Kimmie!!!! Shes friendly and gets the job done for me!!!! Customer friendly environment and very helpful overall my experiences have been great.

Not reliable. Poor customer service.

Don’t trust these people

Poor customer service. If anybody else to deal with we would .

Your online profile states you are open On Saturdays 9am - 6pm. I show up at your location in New Bern and you are closed. And only open Monday- Friday 8am-5pm. I can only surmise your home medical equipment business does not have customers in need of equipment on the weekends.