The pharmacy tech, one in particular are so rude and disrespectful. Screaming across the pharmacy after initially told 20 minutes as my father curled up in pain its a 30 min wait or you can go elsewhereWine with 15 people one waiting 12 days . They were all no smile no empathy and inept. The pharmacist also told me to go to another pharmacy if I didnt like it.. pain.the

I like this CVS because it is 24 hours, probably the only reason I gave it 2 stars. When you call to speak to someone, they keep you on hold for up to 25 min & then hang up on you. When they finally do pick up, I just got off the phone with them, they wont even let you talk & rush you off the phone. I understand they are very busy,but thats no reason or excuse for their customer service to be AWFUL. And its not just New City, Ive had this problem with Bardonia also. I cannot believe the way they treat some people there, if there was another 24 pharmacy I would switch in a heartbeat. I wish I got the womans name I just spoke with. And there have been times where I would have to call back 3 or 4 times, taking over an hour to get someone on the phone. They really need to train their pharmacists & employees what customer service is. Very disappointing.

The pharmacy staff needs Customer Service training, new leadership and better management. Terribly understaffed and employees are clearly overwhelmed which causes them to be rude to customers (which is inappropriate). Never a smile and no courtesy, ever! Very disrespectful. Also, many medications and prescriptions cannot be filled due to low or no inventory. I have been dealing with their attitudes for years simply because I dont want to be hassled with having to change everything over to another pharmacy. However, it has reached the boiling point.... time to move on. I suggest you do the same, especially if youre experiencing the same poor behavior and service. Shame on you CVS.

They never bothered to update my prescription status from IN PROCESS to READY TO PICKUP. I had to call and sit on hold to find out what the deal was with my prescription. They have a system in place but are too inept to use it properly. Pathetic

The people employed at the pharmacy are horrible. Couldnt speak with anyone on the phone for 30min to update my insurance information. So I went there and was told my order would be ready in about 15min. I waited outside for 25min. Went back inside and was told they needed another 25min....DONT WASTE YOUR TIME. GO TO ANOTHER PHARMACY.

Sent an Rx for my mother, only pharmacy open 24 hours. City MD sent it before 8 PM. Drove there, said they don’t have it. Called City MD, re-sent it. Called TWICE, said they don’t have it. Called a THIRD time almost hour and a half later and NOW theyre saying they have it??? Definitely not coming back here unless I really need medication after Stop & Shop closes.

We are from out of town and had to pick up some emergency OTC medicine. Lena was so helpful and got us taken care of and back on the road quickly. Excellent customer service, Thank you!

Pick a different pharmacy. This cvs is trash!

Every time I get a prescription here I give them 30 minutes and is not enough, 40 minutes not enough, 1 hour not enough, 2 hours and still not enough time for one prescription bottle. I had enough of this pharmacy. I’m done.

Poorly run pharmacy, no management oversite, and has been this way for some time. Do yourself a favor and go somewhere else. You’ll thank me

Understaffed, understocked, out of prescriptions, the drive up window was not in service, the rudest people working there. The place is filthy! They were ok before Covid but now they are awful! I am leaving CVS New City.

Slowest service ever. I always have to wait 45mins or more to get my prescription filled

Good store, the pharmacy can be pretty busy at times.

Unfriendly, unprofessional and assumed over worked. I just called four times in a row and was on hold for over 15 minutes each time only to have someone pick up the phone and hang up.They act like they are doing you a favor. Some people have no choice to use this cvs because of the late hours. As soon as another opens later, Im gone.

The pharmacy staff is not only inefficient, but terribly rude and unprofessional. Something changed drastically over the last 2 months! So sad…

Went in for a COVID vax. Staff couldn’t have been more professional and pleasant. Check in, pharmacy, technician, and after care.. all flawless. I was really happy I came here. Thanks CVS of New City!

CALLING THE PHARMACY IS A COMPLETE WASTE OF TIME, THIS PLACE IS A JOKE

They have many hair product in this cvs

Do not go here for your Covid vaccine!!!! I cannot stress how disrespectful the pharmacy staff is including a young girl who claims she is the manager. She needs to learn how to behave in a workplace. It seems that being overworked is an excuse for ignorance. I would fire them on the spot.Keep away if at all possible!!!!

Please stir clear of this CVS location, doctor sent prescription at 6:30pm on friday 9/4/2020 went to see if it was ready since no one answers the phone at 8:30pm. Upon arrival i asked the cashier Heidi if my prescriptions were ready she said an about an hr I said wow really she quickly walks away and starts doing something else without saying anything else, As im waiting there for 30 mins she then tells me my prescriptions were ready and that she took her self out the line and made them her self with an attitude. Even her coworker looked at her as she was speaking to me because her attitude was uncalled for.

You could have a prescription called in first thing in the morning, and not go in to pick it up until late at night, and it still wont be ready. I guess thats why they never bother to call to let you know its ready. And Heaven forbid you should need to call them. They dont bother answering. Weve watched as the pharmacists all stood around chatting and laughing while 3 telephone lines were ringing off the hook. I dont know what happened to this place. They used to be the best around. Now I dont remember the last time I filled a prescription there and didnt have a problem with it. This is absolutely the WORST pharmacy. Go ANYWHERE but here.

The worst pharmacy Ive been to. I get the same medication every month, and some how they manage to screw it up .wtf. constantly tell me my insurance not covering it then a couple days later they do??? This is once a month! The head pharmacist is a moron and cant even explain her self intelligently to why this happens. Just want me to go way nice attitude.

Pharmacy never picks up the phone. I went to the pharmacy in person and the wait is long. At times they have issues finding the prescriptions that the doctors fax over. Go to Bardonia Pharmacy if you want quality service!

If there were a way to give less than 1 star I would. How many negative reviews will it take for cvs to do something about this store? This place is the epitome of incompetence! Every time I get prescriptions filled here it’s a catastrophe! Even simple vitamins! Cvs called me about 1.5 weeks ago to tell me they were going to order my prescription and that it would take a few days, I agreed and asked them to order. After hearing nothing since then, I called today and they told me they don’t even have the prescription! What insanity!

This place is HORRIBLE!!!! Staff is rude and slow paced. Seems like no one wants to work there. I think this is my first bad review and I hate to write it, buuuuut yeah it had to be done and people had to know.

Before going to pick up my perscription here I saw all of the negative reviews and was nervous I would have to wait for hours. Luckily they are open 24 hours so i went in later in the evening, (around 11pm) there was no line, it didnt take long and was overall a plesant experience. Only speaking from my own trip here, if you go later in the night and their is no line everything should run pretty smoothly.

I stopped coming to this CVS when my son was 3 and was so sick that the dr called in the prescription and spoke directly to the head pharmacist to ask they fill the prescription ASAP and that took them almost 8 hours.They did the same thing again today (15 years later)Do not come here for anything.

My daughter has been waiting days for her crops to be filled. It is a common medication and they won’t tell her when it will be available. The New City CVS has the worst customer service but how does a pharmacy not have common medications. They are incompetent and arrogant and I advise all to stay away. Asked if the CVS in Bardonia 1.2 miles away could send New City CVS the meds, they said no because it’s a controlled substance. Give me a break they just were too lazy to do a store transfer.

Very disappointed.

Horrible, I called and they said it is ready in one hour, I go after 1 hour still not ready

In order for me to post my review I had to give them a star they dont deserve...This Place Sucks!!!

I have to say this CVS is gold. In the darkest of hours when you’re sick or necessity calls it is open 24 hours. It’s a huge asset to the county and I’m grateful for this facility. Not only did they have everything that I needed but they were more than willing to help me at any hour. Thank you thank you 😊

Jan 2 2020, my daughter just waited over 5 1/2 hours to be told the medicine she needed was out of stock. It started at 630pm when she brought in the prescription and was told it would be ready by 1030. She went back and the clerk who took the prescription put her info in the system but NOT the medicine. Luckily my daughter had the name in her phone. She ran out and got some dinner only to finally be told at 12 midnight they were out of stock. How does this place even stay in business!?!?!

I had to go to CVS as I found out they have. SmileDirect outlet inside. I had an issue and made my appointment for a re-evaluation using 3D imaging. Thanks to technicians Tracy and Natasha the above process was as smooth and professional as possible. I would encourage anyone who is interested in improving their smile go directly to CVS, New City. You will be taken care of in 30 minutes or less for assessments etc. I will visit again if I have further issues or to just stop by and say hello. A positive experience.

Only reason it gets 2 stars is being 24 hours. 4 hours after my prescription was sent to them, it still wasnt ready. They said it would be another twenty minutes, because they were helping customers. Why is it that they never have prescriptions ready? Do they not bother starting until you get there?

Do not understand the negative reviews. Live in town and frequent this location. All staff have always been courteous, knowledgeable and professional. Very helpful with photo issues as well. Staff rotates but new members (Annette, April) very pleasant. Manager Lena extremely polite and engaging. Always running around working hard too. Perhaps the customers need to b more pleasant as well !

Amazing experience, every time!!!Heidi is so wonderful. She may not be so welcoming with a smile but all I said to her was hello. And she did her job plus more. She went out of her way to help me several times. I was in a bit of physical pain and annoyed at my insurance but she made it all super easy for me and really made my day. I would also like to thank the pharmacist for their quick work and the gentleman at the register. He was also very helpful.Thank You so Much Heidi!!! You have no idea how much I appreciated your help.

This is without question the worst pharmacy customer service I’ve ever experienced in any of their stores. Do yourself a favor go to bardonia. They are rude and have an attitude. Awful experience

I am really looking forward to the day when these New City CVS pharmacists are replaced with robots. At least a robot can be trained to provide good service and show a little bit of compassion for severely ill patients who only want to get their medication on time. Unfortunately humans cant be retrained to be decent very easily. Horrible experience and unfortunately my insurance forces us to use CVS.

This pharmacy dupes you by being open 24-7, but no one EVER answers the phone. Ever. Be prepared to drive there and wait on line to get anything done. They also never update their info on the CVS app, so you will see old scripts erroneously ready for refill etc. They are a disaster!

Whenever I call I’m on hold for an hour every time, if you actually look at the comment please go to another pharmacy, you’ll be happy if you do.

Most of the people who work there are good. There is one manager, Thomas, who is rude and went out his way to not be helpful. Not qualified to deal with customers.

It’s really bad service, they didn’t know how to satisfy the customer, every time they ask for payment if I say did my insurance cover the medication, they say wait, we will fixing it, So you should wait another hour, they will fixed it.What a ravished system?

This CVS is always exceptionally clean and organized. Opened 24 hours makes it very convenient. Had the pleasure of meeting the young lady who is the store manager. She was helpful and professional. They are also a covid vaccine location

Best optical place ever! Dr. Kotsman and his secretary are so nice and professional. Good experience.

I am currently in my 3rd trimester and requested that a prescription be transferred to a CVS closer to me. The pharmacist or assistant with great attitude informed me to call the pharmacy and they can have it transferred over and nearly hung up before I could tell him I already called and they could not find my profile. He then said oooookkkkkaay asked me for my name and date of birth as if it was an inconvenience to correct the issue that they seemed to have caused. Then abruptly said its been taken care of call your local CVS and hung up. Last time I checked pharmacists are supposed to be friendly and helpful you may want to revisit sensitivity training for these employees.

Ive called twice, during the day and after normal work hours. Both times, I was on hold listening to a pre-recorded set of ads for over ten minutes before I gave up and hung up.

The older man that works there is great! He always wants to make sure customers are happy!

Pharmacy... This pharmacy needs training. The reps need to know empathy so they can deal with people who are sick and have maybe just received bad news hence why they are coming to pick up meds.They need Communication training because I was told 5 different stories why my husband didnt get his meds. No one ever called to say what happened I had to go to CVS 4 Times and nothing was resolved. The mistakes are unreal that they make. I WILL NOT use this pharmacy any longer and I have been with them for 20 years. I will not have to pay for this service and have someone mistreat me. I know I am not the only one with these complaints maybe they should put a survey in place to rectify the issues. They think because they are so busy they can treat you any way SORRY NOT ME. Good Luck

Prescriptions sent to this CVS are never ready upon arrival. 2h later, day later or even longer. Sometimes have to come back 2-3 times before it’s finally ready.

Worst RX Dept in the county. Go to Walgreens or Bardonia Pharmacy.

Open 24 hours.

Pharmacy staff is very nice and the hours are convenient, but they gave me one wrong prescription, refilled one incorrectly (7 days late) so I had to come back twice in one week for two prescriptions that should have been refilled at the same time, and when I spoke to the pharmacist on duty about it he told me hed pull the profile so he could find out what happened, and then despite the fact that he was pulling a filled prescription (1 of 2 that SHOULD have been there) I was having filled, then told me Id have to awhile because someone came in behind me. I regret leaving ShopRite Pharmacy in Garnerville. They always filled my prescriptions correctly and knew me when I came in. They also always rectified any issues while I was standing in front of them.

When would you like your prescription to be ready? I say as soon as possible, they say it WILL BE READY IN A HOUR. I come back one hour and ten mins later, not ready. Why do you say an hour and you are never on time? I have a small prescription to fill and its not that hard to count. This place does this all the time

I got completely disrespected by SOME of the people that work at the pharmacy. This asian guy in a dark blue navy uniform(sorry I dont know his name) was extremely rude and was not willing to help me at all. All I asked him to do was print out a receipt or some form of proof for medication I picked up a month before for my insurance. He gave me such a hard time. He took me around a whole circle of going back and forth with CVS & my insurance. I can tell once I approached him he didnt want to help me. He had an attitude from the start. Everyone he directed me too ended up telling me to go to back to CVS pharmacy to get the info which I already knew. I had to waste my gas and make a double trip because this guy didnt want to serve me. It was so bad that another lady working in pharmacy had to force him to do it. He asked me a bunch of questions that was irrelevant an finally printed it. Also before he printed it he made my mother and I sit down like children & said he is calling the manager because he doesnt understand what Im saying At the end of the day all he had to do was type my name in the system and print out my recent purchase of the medication which took less than 1 minute after the lady told him to do it. How could you hire someone so disrespectful and rude? Its a clean store but some of the workers in pharmacy are TERRIBLE. Such attitudes they have for no reason.

This has to be the worst pharmacy I’ve ever dealt with. You really need to make some changes here. The oriental pharmisist is one of the rudest people I’ve ever dealt with. What a nasty man. He shouldn’t handle customers!

They don’t know what they are doing, and give you the wrong information. Also they rude and slow

Dont take passport photo at CVS if you want the scariest photo of yourself.Lighting above your head, which is no-no, camera without a flash. Before taking a photo there make a home test, put a flush light above your head in semi dark room, look in mirror, scary enough? I paid, feel sorry for that, rushed to FedEx on Rt 59 made new photo, what a difference. On top of it, girl at CVS made me believe that I am complaining for no reason, that is real me. Thanks.

We come to this CVS rather than the one close to our house, for the sole reason that its 24 hours. Why the one in Bardonia is not 24 hours is beyond me... but either way, both locations are kept nice and good to shop at.

The wait on the drive -thru was over 20 min and there were only 4 cars on line. Management should hire for the 5 p.m rush so that the wait isnt so painful.

Always finding great deals here and the people are always very helpful.

Manager Thomas refused to ring me up at the register saying I have to use self check out because that’s a new rule at CVS as per corporate office.

Very nice and good service, but may be a bit expensive.

Oh my god ....... my daughter went to pick up a prescription. She ended up getting two. Both had her name on them. However one was from another Doctor she does not go to but her sister does. They gave her medication that was NOT prescribed for her and from a Doctor she has never gone to. This is bad!!!

So i came to this CVS looking for a product to unclog my toilet (Three days of nothing but steak and protein shakes will turn you into a boulder excreting golem apparently). One of the managers who worked there that i will not name, but who had the same body fat percentage as a walrus, suggested a product to me that she specifically said worked on toilets. Long story short, it didnt. I went back and attempted to exchange it for another product a few hours later, and was told that this was not possible. Now, you will remember that she had suggested this product to me earlier and assured me that it would work on toilets. After refusing my exchange, she then proceeded to further insult me by saying that perhaps i should eat healthier. I suggested she cease eating anything at all, as she had enough extra blubber on her thighs alone to feed a large family of Eskimos for several years at least. We went back and forth like this for a bit, me attacking with charming and witty insults, her attempting to perform the mating call of the humpback whale, until i got sick of listening to what i can only describe as a rhinoceros in orgasm and left the store. The only reason i gave One star is because 0 is not an option.

Good service fast and convenient

Not bad. Practically in and out

Can never get through on the phone

This CVS pharmacy staff (pharmacists and technicians) is consistently rude to the customers and exceptionally slow in filling prescriptions. Please dont go there!

Poor experiences and some high prices if you are not careful

No reason to wait on line 15 minutes to pick up a prescription that is ready

If I could give it zero stars, I would. Avoid at all costs. Extremely unhelpful, negligent, and dangerous. If you value your health, go elsewhere.

Check expiry of the medication before you leave the premises. They gave me medication that expires before an year and said wont take it back if it leaves premises. Very rude and unprofessional.

Ok experience

Awful staff

Thank god valley cottage CVS is open. This is the worst place in the world. I cannot believe they are even still open.