The entire sales team helped me select a Kia K-5. I went back and fourth from Kia to Nissan and both Mr. Rodney and Mr. Gregory took great care of me. They were open and honest with me and gave me a great deal. Thanks for a wonderful and delightful experience. I shall do business with them again.!!! GREAT JOB!!!!!

I kept hearing a noise under my hood when I begin to accelerate. I made a few appts without the vehicle making the noise with the test drive until I did early bird drop off where the mechanic Sage could hear the noise. My transmission was slipping in my 2 year old Murano. i was so disappointed. Sarah handled the rental and entire repair including assuring me the work would be done timely and updated me every step of the way. I am one tired nurse manager working in a pandemic I never thought Id face and this dealership helped me so much. Thank you again!

I am very upset about a car a purchased with cash for my daughter. We asked about headlights was told they replaced the bulbs but that didnt do anything so we had to dush out 600 for new headlights. Now her ac compressor died???? Only after 3 weeks?.. now Im having to dish out ANOTHER 1500$$$ We barely scrapped the money together for the car now I gotta come up with more??? Im so not happy...

First oil change since purchase. Super friendly, fast

Me and my husband walked into JP Nissan just shopping around for another vehicle. But once we got there the salesman John Jones, the Managers and all the other staff were so helpful. And Mr. Jones was so knowledgeable about the vehicles and so willing to please us, we left that night with a car that I love. I’m so happy we chose to look at cars at this Nissan branch. It makes a customer feel good when the dealership is doing everything to accommodate their needs. I will recommend this dealership to all my friends and family. We will also be back in two to three months to purchase another car for our daughter!! We are thankful.

I wrote down a 430 appointment in my calendar. I showed up at 425pm. Apparently my appointment was at 4. They were so kind and still allowed me to get my oil changed without rescheduling. The waiting area was pleasant and the service was quick!

It is good experience for the most part. Really do their best to help their customers. Keep up the good work.

Amazing Service! Beats other rea dealers by a mile!

This was an extremely easy process.

Seriously Surpassed My Expectations!! Mr. R Antoine, hands down, the Best Salesman Ever.

Thank you Alex for all your help with the purchase of our new CRV...Your kindness, professionalism and experience allow us to shop with ease.

Rodney helped me get the car I really wanted ! He went out his way to make sure I was satisfied. He gave me a tour of Nissan after I purchased my new car ! I would recommend him to anyone looking for a car.

Mr. Rodney Antoine was so helpful to me. I asked if he could help by lowing the price so I could afford the vehicle and he did. I love my car.

Best car buying experience and price! Hassle free! Staff, Rodney, Jordy and more were top notch. Worth the trip. Thanks everyone hope to see in future.

Very good experience I dealt with Kimberly to test drive very nice.Today it was Rodney test drive and purchase he is very nice and helped me understand everything.

The service was good, fast, and efficient. I was informed that my air filter needed changing. That was done and I was on my way. My stay was less than an hour.

Terrible service. Drove in a car and had to tow it away and was still billed over $500!! They have lost a customer who purchased 5 vehicles in the last ten years. 3 brand new and 2 certified pre owned from jpt.

Mr. Rodney Antoine and Mr. Nolan Winters guided through the process and reassured that I was getting the best deal. The level of service that was provided to me from start to finish was EXTREMELY SMOOTH and OUTSTANDING! So excited that I chose to by my Nissan from JP Thibodeaux Nissan!

I went in for an oil change and tire rotation. I left when the service was “done”, but after driving approximately one mile from the dealership, the low washer fluid warning light appeared. The vehicle was low on washer fluid when I brought it in, and the warning light was illuminated, so it was not a secret. I had to return to the dealership to have the service “completed”. I use quotations on the word completed to denote that I have no idea if ANY service was done to my vehicle. I have zero confidence that the oil, oil filter, and air filter change or the tire rotation was actually done. This is the second time this exact issue has happened to me at your dealership. As a result, I have zero confidence in your ability to properly service or maintain my vehicle.I’ll also add that I watched as the Service Manager informed the technician who was assigned to (I can’t honestly say worked on) my vehicle that I had returned to correct his mistake, and he laughed. It was nice to see that he found my inconvenience due to his incompetence humorous.

Dealing with this dealership was the best car buying experience i have ever had. Salesman Rodney was friendly and professional with the greatest personality.I will recommend the dealership to everyone I know who is looking for Nissan, Kia or Honda. Jordy and all other Employees were awesome as well.Great job!

Wonderful experience! Greeted with a warm and friendly smile!!😊

It was good. The man was very helpful.

The salesperson was great! She helped me very much through the entire process. I would definitely refer any of my family and friends! The service at JP Thibodeaux was professional and I really appreciate that kind of service.

I went in to check out some cars and walked out with a new car! Mark was very informative and knowledgeable about the range of cars on the lot. Between marks good information and Chris working with the numbers to find me a good deal, too Anthony in finance explaining the paper work clearly and making it a breeze to sign my life away, too the ladies in the cashier department, it made my experience buying my first new car a great adventure! I look forward to recommending J.P. Thibadeaux’s services to my friends and family! Thanks!

Great service, friendly smiles, and quick to take care of your needs.

I went in for an oil change and left with a new car! Mrs. Kim was SO easy to work with very calm and not pushy at all. Didn’t even feel like I was buying a car.

Easy to drop cars or trucks off to on a tow truck

Watched a white Odyssey try to flip a U, hit a sedan and immediately take off (hit and run) followed it straight to the dealership with a license plate of EZ2NJOY. Three men who looked like salesmen got out of the vehicle, looked at the impact site then walked into the dealership. It was clearly an unsold vehicle being driven.

Staff - Rodney Antoine, Kimberly Hall - were professional, friendly, and very knowledgeable.They went out of their way to make sure all questions were answered. They were very accommodating and I was able to pick up my new vehicle that afternoon.

It was great. Staff was attentive and made me aware of the social distancing setup. One thing I would change is maybe adding a fan or tent to the customer waiting area outside. It was hot that day and the staff was nice enough to let me bring the chair inside the garage.

The guy who helped us with the service was amazing from the time we drove up to drop the car in for service till the time we picked it up, he had a warm welcome friendly attitude and made sure to update us as the car was being serviced let us know what needed our attention and made sure all our needs were meant. Can’t remember his name but he is an amazing asset to any company.

My service was fast and I was interested in the small Nissan truck. The salesman was very very helpful and knowledgeable.

Jaron made my dream come true for me to own a Nissan. They had the color I wanted. He was a great salesman, did everything to make it happen. The staff was friendly and helpful. Thanks Jaron and Ryan.

Mark was my salesman and he was very helpful, kind and most importantly NOT TOO PUSHY. Had a great experience here.

The service was excellent. Will recommend to my friends

Great Customer Service. Thank you Mark Deslatte for your exceptional customer service. Your an asset to this business.

My service was excellent. I did not buy my car there as I lived in Lake Charles when I bought it. They treated me no different. Charlene was very friendly and professional. The cost to fix it was surprisingly more affordable than transmission repair shops in Lafayette. But I will most likely not buy another car with a CVT transmission. Thank you JP Thibodeaux.

GREAT SERVICE, GREAT STAFFJILL IN SERVICE DEPARTMENT IS THE BEST OVERALL.

Everybody was nice to me and I got a good deal with my car I really love it so much

Couldnt have been any better.

I appreciate J.P. Thibodaux for their excellent customer service. Everyone was very knowledgeable, patient and considerate of our needs as customers. There was no pressure, and I felt at ease through out the buying experience.

Great. Got there early they took me early left before my scheduled appointment.

Great overall service. Everything went smooth, organized, expediuosly done, and I was well informed of services available. My salesperson, Rodney Antoine really surpassed my expectations!!!!

Everything went well. Fast & good service

I needed interior parts installed in my car so I stopped by to see if they could do it. Not only did they do a great job but in short order and for half the price I was prepared to pay. They will be getting future work from me.

Had transmission trouble with my fairly new Nissan. called the 1 800 number. within an hour, my car was towed and dropped off to hp thibodeaux. my car was diagnosed the next day, parts were ordered before I had even arrived. A rental was given to me relatively quickly and my car was finished by the end of the week. Everything was covered by warranty. So I did not have to haggle or fight anything. Service was wonderful and friendly. Thanks to Charlene for giving me updates along the road and making this process a painless one.

Terrible customer service in service department. Seem to put in extra effort to be unhelpful . One other customer in waiting room was having same type of problem as me . Guy at the parts counter was kind and helpful . He gets 5 stars. I can’t imagine going back .

Very nice friendly helpful I would recommend definitely

Mr. Antoine was great and very positive! He answered all of questions and gave us numerous information about our new vehicle and JP! He showed us around. He is by far the best experience I have ever had there and i will definitely sends people his way! He needs a raise! He went above and beyond to get us in a new vehicle that day! Hes awesome!

Kim was the absolute best and made my first car buying experience a breeze!!

Very happy with the way they took care of me

Mrs.Charlene is one of the best she keeps me informed and goes over everything with me and always ask if I need anything please call.

The service was great. The service manager explain to me how long it will take to get my car repaired. General manager took the time talk me about the problem I was having with my car. Everybody did a good job. Keep up the good work and my family and I will continue to buy cars from JP Thibodaux and Nissan.

Salesman was friendly, helpful, no pressure, listened to what I was looking for.

I love my Nissan car

Great sales people. So helpful and kind

Great

Weve enjoyed doing business here. Excellent customer service is what keeps our family coming back. Jaron Dangerfield is an excellent salesperson. Jaron is very professional, knowledgeable about all facts of the car, attentive to our needs, and regularly follows up on the vehicles we have purchased from JP Thibodeaux. He has diligently responded to all our questions & concerns & has gone above and beyond what anyone would expect. Our entire experience has been great. Thank You it is very much appreciated. Over the years our experience with sales & service has been a pleasant one. The entire staff in both areas are available & offer assistance in whatever we need. We HIGHLY RECOMMEND JP Thibodeaux for their value and quality of service.

A scheduled appointment is always a great option!!! Alex and the Nissan services personnel were on point with my appointment!!! Service was professional and fast!!! Keep up the great work 👍👍👍

Loved the customer service representative. he explained everything in a simple and easy to understand manner and he was very courteous. hope I get him every time.

The staff was awesome, Ms Charlene kept me updated while my car was being serviced and explained everything detail for detail, very professional.

Rodney was great

Mr Adam worked very hard to put me in the car Im in he tried everything under the sun to make sure he would get me a car. Mr. Chris and Bradley also worked very hard to make sure my experience was a great one I have never seen a car lot go above and beyond for their customers like this one did

Josh Guidry made sure everything went smoothly and that I left happier than I came!

Purchased my new Nissan Murano with Mark @ JPT today. LOVE THIS CAR!!My salesman, the sales manager and financing guys were just awesome throughout the whole process. So patient, never pushy. Would definitely recommend JPT to anyone looking to get a great deal and be treated fairly :)

Very friendly staff great service.

I loved that Mr. Colton Brown was willing to be patient with me & my husband to make sure we were satisfied. He was truly an amazing sales rep.

Malcolm and Kenny were absolutely amazing. Our vehicle had been stuck at another dealership for a week without anything being fixed. I got in touch with the team at J.P. Thibodaux and had my Armada transferred there. Within 3 days everything was diagnosed, sent to our warranty, and repaired completely and correctly. They kept us informed through the whole process and even saved us quite a bit on a part we were told needed to be changed by the other company that actually wasnt broken. I cant thank them enough and will definitely return there for any other repairs.

Ryan Reynolds was awesome made my experience so smooth and easy. Hes an excellent sale man.

The service here is excellent!!!! I love Mrs. CHARLENE. She always makes you feel like family.

Jeramie Latiolais helped us make a great deal with the vehicle we wanted. Every question we asked he had an answer. If he didnt, he helped us get the answer. Amazingly patient and kind guy who was assured they could help in any way possible. All staff was really friendly. He handed us over to Damien LaBiche for contract and warranty stuff and he was awesome too. Good natured people who know how to make a sale. Great Experience.

Could not have asked for a better car buying experience!

Friendly and knowledgeable. Kept me up to date on the status of my vehicle.

Everything was good. Love everything that they do to make sure your vehicle is ready for you to get on the highway.

Oil change and tire rotation. service was prompt and I was able to get on my way back to work in a short amount of time.

Good salesman and sales manager. But the service after the sale is terrible. Had an issue with paint, they would not take care of it. Brought it to Giles and the are fixing it for me. Giles is light years ahead of JP when it comes to service (warranty) after the sale.

I love going there all the people are so friendly & helpful.

Mr. Malcolm always helps to keep my car in the BEST condition possible!!

Ok

I was not pressured. I knew what I wanted, and they helped me get it.

Malcome was great service advisor & treated me like family

Great staff in the service department.

I arrived at 10am on 7/17 to have my oil changed and have my cruise control inspected due to an unobstructed message and it kept cutting off. I was told it would take a couple of hours so I called my wife to come pick me up. A few minutes later Charlene comes and tells me that it will cost because I don have a warranty. I informed her I purchased an extended warranty up to 100k miles at the time I purchased the new vehicle from Nissan. She said she didnt see it. So I had to call the Nissan dealer I purchased the car from, they immediately faxed it over to JP then Charlene told me that I would have a deductible up to $200. She said she was going to email the warranty company to make sure it was covered and it only takes them a few minutes to respond, this at 10:15am. I was surprised that JP couldnt find my warranty. A few hours later Charlene sent me a text stating all the repairs I now needed including corrosion on my battery. She also said she had not heard back from the warranty company and the part was not in to do the repair to the cruise. I informed her on my last visit to change the oil they replaced the battery because it was under warranty, and I was surprised the new battery already had corrosion. She told me she would take care of it at no charge. A few hours later I was told my car was ready. Upon arriving Charlene had told me she still didnt hear back from the warranty company, and that the DID have the part. She asked if I wanted to wait to hear back from the warranty company and I declined. When I arrived home I opened the hood and there was corrosion on my battery, they never even cleaned it . I now decided to call Sandy the service manager, she didnt answer so I left her a message. I then called Tarus the GM, he didnt answer so I left him a message. At 4:35 pm I decided to call the GM again and this time Tarus did answer. I told him what happened and he apologized, told about his rise to GM through the ranks, and that he would take care of me. He said if I brought it back up to him hed give me a loaner car, take care of everything, and make sure the car was spotless because my experience was not how they do business. I drove back up to JP and dropped my car off. Friday I received a text stating my car was ready around 11am. I asked if it was washed liked Tarus promised, 2 hours later I receive a text stating they are sending it back to be washed. When I arrived to pick up my car I was charged $100 deductible AND $6 for taxes on the RENTAL which was covered by my warranty. Charlene told me she filled up the tank(I had 3/4 tank when I dropped off). I thought Tarus was taking care of me, but he didnt. I went back 2 times after speaking to him and he never even came speak to me. When I went to pay my $106 I told the cashier it was suppose to be a loaner not a rental and she took off the $6. This was a nightmare, JP had every chance to make this right and they did NOT. Zero stars should be an option.

Jaron was great! He made sure I understood every feature of the vehicle and made sure I got the vehicle that best fit me!

Very helpful. My saleswoman was awesome!! Love the new truck.

Clean lot, cars are well kept in appearance.

Nothing everything was great.went back the next day for a question and they treated me just like the first day. Very pleased

Bradley Guillermo is my newest friend!

Horrible Service!!!!! If I could give no stars I sure would have! Took my car in to get tires replaced and as I was trying to leave my car didnt want to start! Tells me its a starter and let them replace it. Well tell me why a month later its out and they wont warranty anything because it was an aftermarket starter that they purchased at O Reily and installed for us! Luckily i kept the old starter and took it to AutoZone because come to find out we had a lifetime warranty. Well AutoZone tests the starter that they said was bad and they said the starter is fine! So please tell me what machine they are using! DO NOT go to these scum bags! They lie and only want your money and care less if you are stuck on the side of the road because of their negligence!

Bought a brand new car and within weeks found several things wrong. They wouldn’t stick to the warranty they made ever excuse to not make it right! Will never buy or recommend anyone to buy from them. Worst experience ever

Would highly recommend coming here for service seeMiss CharleneMiss SarahAnd Mr. MalcolmAt service very nice and friendly

Salesman named Larry was very pushy and condescending, refused to tell me the price of the car I was looking at and refused a test drive and instead directed me to two cars well out of my price range, which I let be known the moment hed introduced himself. Will not be returning anytime soon!

Malcolm in service is first class. Goes above and beyond to help you out.

The service manager and team is the best.

SERIOUSLY THE WORST SERVICE DEPARTMENT THERE! HOW DO YOU BREAK NEW LUGS & NOT REPLACE THEM?!

The staff is wonderful.

Didnt care for your trying dirty deals

Great

Awesome people

Great customer service