Was friendly and pretty quick only took a few hours and seemed like a reasonable price but idk for sure its my 1st time having to replace a windshield

I have used them twice. Very quick and quality of work is great. Brought the truck in at 8am, they had it ready by 11am.

Very professional and quick service. We had a rock from a lawn mower go through a double pane window on our home. Within a week, we had new glass installed. I will always call them when I have glass needs.

Great service as always, in and out even found the rare glass cheaper and faster then anyone else within 300 miles

I highly recommend Broad Glass. They did a beautiful job on my shower and you cannot beat the price. Very professional and knowledgeable!

Had a great experience getting my windshield replaced at Broad Glass. I checked around for pricing in the area and they were the lowest. The final cost was just what they quoted me in an email beforehand. I brought my car in later in the morning and it was done at 3 that day. Great, easy to work with, highly recommend.

Services was Great! And they were Quick.

Efficient, friendly, knowledgeable, and courteous are all words I would use to describe the employees at Broad Glass. Broad had the windshield replacement completed at half the cost quoted to me by another company that offered to come to me.I arrived at 08:30 to have a windshield replaced and Sherri quickly helped me figure out the particular type required as I was unsure if I needed the rain sensor or not. The friendly technician explained to us how to find this information on my car in less than 3 minutes. Sherri had the paperwork filled out and told me that it would be 2.5 hours for the total job, which was far less time than I imagined. Pickup was easy and quick. Overall, this was a pleasant experience and I look forward to working with Broad Glass in the furture.

Love this place the guys are good at what they do beautiful work very professional

This place had a decent amount of good reviews so I went twice to have chips repaired. However the second time I went, the repair looked questionable to me so I asked the technician if it was repaired and he said yes. A few weeks later my windshield appears like this in my pictures. I called and went back in. Im guessing it was the manager/owner who examined it. Whoever mentioned management is rude and has poor customer service in another review is spot on. The manager tried to avoid blame by saying there was another chip but you can clearly see even in photos I took that the one “repaired” had grown and is the largest chip on my windshield. I told him that the technician had informed me it was repaired and the manager/owner tried arguing with me forever that it indeed was repaired but that repairs werent always guaranteed & his offer/warranty to fix the problem was to deduct the cost of repair from a new windshield so its still hundreds, oh and right before Christmas during a pandemic. Then his quote with that discount was equal to what another place quoted me WITHOUT a discount so they are overpriced as well. I informed him that he lost my business and I would not be giving a good review and he didnt seem to care at all.

There is only 1 thing worse than having your window broken and that is having Broad Glass pulling a bait and switch. I paid for a window and came in three days later to have it installed. I left my car there and received a call an hour later telling me the glass I paid for was broken in their suppliers warehouse. They then tell me I have to pay freight to get a new piece and wait 5 days to get it. Not that I would have to do this with a reputable company, but I questioned why I would be responsible for broken glass that they supply. They actually put on one of the owners who then tried to say it wasnt their fault either. At this point, I knew it wasnt worth dealing with them, god forbid I ever had any issues with the install, who knows what kind of excuses I would hear.Yes, I told them put the cracked window back in and I went elsewhere.I didnt give them 1 star only because right before I told them forget it, the owner tried to say, let me see what I can do. A day late and dollar short as they say!

Thank you for the quick response and great product.

Lots and lots of waiting. Nobody seems to move fast around here. If you come, dont wait around.. its miserable watching these guys do everything but efficiently change auto glass. You cant book an appointment. You just have to show up and get in line for service. They seem to break the job into acts. Act 1 they pull your car in. Then intermission. Act 2 pull your old windshield out. Then intermission. Then break for lunch. Etc. I waited around for 3 hours with nobody ahead of me. It looks like they did a good job and the price was reasonable. But it is pretty bad to wait around in their tiny tiny waiting room. If you go just drop off your vehicle and come back.

Needed a new driver side mirror. Walked in, said what I needed, was in and out in 30 min. Wonderful friendly people

Great pricing for new car windows, especially compared to the national brand prices.Very nice job and friendly service.

Great service and prices!

If you have any glass problem at all, go here! They are fast, skilled, and the best priced option out there. I had my drivers side window replaced in about an hour and a half like new again. Great customer service also. The best glass repair in the city!

I had the worse experience ever with broad glass. I ordered a custom made mirror and I have my exact measurements as I placed the order. The rude woman that took my order messed up the measurements after charging me $52 for the mirror. After picking up the mirror I realized the measurements were not correct. I called Broad Glass to tell them about the mistake and the same woman that took my exact measurements said I gave her completely off the wall measurements. I knew exactly what measurements I gave her, because I was literally measuring the space that the mirror was going to fit in as I was speaking to her on the phone to make sure it was exact. Instead of her trying to resolve this misunderstanding, she told me and I quote “We will not replace the mirror and I can spend another $52 to get it replaced” and this was literally after the Christmas holidays, like I hadn’t spent a lot of money already. She wouldn’t even go half on a new mirror knowing she was in the wrong. Of course that call didn’t end well and I will never spend my hard earned money there again! Do not spend your money at Broad Glass. They are rude, incompetent, and are more about themselves than the customers they should be serving.

We were visiting New Orleans and on Christmas Eve, early in the morning, someone smashed in our car windows. As it was Christmas Eve, most places were booked. The neighbor suggested Broad and even called to let them know we needed help. Ann was so wonderful! They told us to come right away and she helped get our Insurance connected to pay for it! We had our car back before noon and were on our way! Amazing customer service!!! I highly recommend!

Took care of all my needs for my windshield. Very nice staff friendly and professional

Came in to replace my cracked windshield. The lady told me 2 hours. 2hrs 30minutes later they are just now installing my windshield. Dont work too hard guys...the lady was nice though. Not everyone is at fault. Always bad apples in the bunch

They have terrible service! I had to call several times to find out if they can make my out of square tempered glass. They kept on telling me that they had to wait for their manufacturers reply. After over 2 weeks of wait, they did not even bother to call to inform me whether they can make my glass or not. Each time I called they were very rude and frustrated. If there is negative ratings I would have given them one!EDIT: addendum replying to ownerThank you for your reply.This is a whole story: when I called to give the out-of-square dimensions of my glass I was told by Anthony that there is no problem with making them, there will be an additional $10 surcharge for out-of-square, which I was fine with.I was told that I would get an official quote and would get a call when the manufacturer gets back to him. I never got a call. When I called to check on the quote, both Anthony and Ann were very rude. In the meantime my front porch is exposed to inclement weather.Since I could not wait for the call, I went to your store on Friday 09/10/19 to give Anthony the drawings and dimensions of my glass and paid for the deposit of 50%. At this time I told Anthony that I need my glasses ordered because my porch was freshly finished and painted. Anthony told me that he would call me once he gets the confirmation from your manufacturer. I did not get that call.I called you again and was told that the manufacturer had trouble with my out of square dimensions. When I asked if your company can still make my glass he said yes if someone in your store comes out to take the measurements. I agreed to being charged $125 for it. I was told that I would get a call, again I did not get that call.When I called, Ann was very rude and frustrated with me and said I would get a call when she heard back from the manufacturer. By now you probably know that I did not get that call.My patience has a limit so yesterday I called to cancel the order and was told that I would get my deposit back minus the $125. I thought that was not right so Anthony agreed to refund me the whole amount. Frankly, I shouldve pulled this order a while ago, but I was too busy to do so.You replied that the glass were ordered and I need my glasses as soon as possible. If you can expedite the order (I agree to pay a surcharge if it is reasonable). Let me know when I can expect them. You have my mobile number.

Both of our cars had a window broken. Criminals hit our entire block with the classic smash and grab. Safelight gave me quotes that totaled $650. Broad is doing the same work for $440. I would prefer to keep the business local, so would have been happy if they had met the price, let alone crushed it like this. The staff was friendly, sympathetic and straightforward. Highly recommend them.

Great service, technicians showed up on time, and reasonably priced! Would highly recommend!

Replaced broken windshield on my Jeep Cherokee quickly and at a good price, Took a Toyota FJ60 here many years ago and they had done a good job w that too. Fast, courteous, reasonably priced... highly recommend.

I read bad reviews but gave this place the benefit of the doubt because they offered the best price. They in fact cause more harm than good. I went to them to replace my broken driver side window. I had shattered glass everywhere.They did replace my window and cleaned up some of my shattered glass but when I rolled down the window I could still hear crackles of shattered glass within the window seal. They didnt even do a clean job in replacing the glass.In addition, the next day I had an electrical problem. My lights didnt turn on, A/C did not turn on, windows could not roll down, and windshield whippers would turn on without me turning it on. I didnt think this was the cause of replacing the window due to multiple complications. After taking it to an expert electrical mechanic and several days to diagnose, the mechanic found that that the new window that was installed trapped a communication wire between glass and plug. Board Glass has cost me an additional $200 to fix a problem they caused.I had the mechanic explain this to the manager at Board Glass and she was rude, dismissive, not even willing to apologize for their error. I do not recommend this place! They have no idea what they are doing, this is why they are cheap. They have caused additional time and money lost. This place is horrible!!!

Didnt get my glass replaced YET but great customer service with getting pricing when i stopped in. Looks like a very professional business.

Shop appeared to have done a good job with the crack repair, but only the young male had good customer service. Bathroom at 8:30 in the morning was filthy. I was disappointed that tech did not notice another crack in my winshield and make a recommendation to repair. Its great customer service to see a problem and bring it to the customers attention. That did not happen.

Excellent service, full stop. Called to see if auto glass was available at noon on Friday, they said they could install it same day and they kept their promise. Helped me out to keep my cost low and get me the best deal. They even made sure to preserve my parking decal and brake tag on windshield. Took care of me without an appointment and with quick and easy and POLITE service. Mom and pop type place that I would recommend to everyone!

Very Very professional, nice clean atmosphere, and great receptionist keep you well informed.

As far as replacing the windshield that went perfectly fine. I do however question some of the attention to detail. For instance they disconnected the line for my windshield wiper fluid spray. Fortunately, after some looking I figured it out and reconnected the line. However, for someone who had no clue what to do, they would have to go back and have them look at it, though they seem to be happy to take a look at any issue you may have. I will go back if I need to, just be attentive when you get your car back. Also, price was good and remained as quoted.

Great service as usual.

My passenger side mirror was missing the provess of ordering the part was about a week wait when it was ready it may have taking 10 min to finish installation very pleased with the service here

I needed my front windshield replaced so I called ahead and verified they had it in stock and then dropped my car off at 11:30 am for the windshield replacement. By 1:30 pm they called me and said it was ready for pickup.They did a great job! Both the quality of the install and the replacement glass was first class. They even went out of their way and saved my brake tag and taped it onto the new front windshield.Besides high quality work the window replacement price was much lower than competing firms. So I highly recommend them for reasonably priced, high quality auto glass replacement.

I need my car I’ve been waiting and now y’all close with my car in there no one answer and you all left early

Had my windshield replaced a week ago. First time customer. Awesome service, friendly staff. Didnt mind the wait for windshield to cure...better safe than sorry. 👌👍

I used to recommend folks but dont bc they didnt seal around a windshield with weather stripping so once our friends, in a band, on the road, had to hear the high pitch whistling wind the whole trip the faster they went the louder it got. They used to be on Broad now Tulane but I dont know... think theyre ok but just ok

People are very friendly great service I would recommend there business and services to every one.

Great place always great & great prices

Drive side window got smashed in a break in. Broad glass got us in and out in 1.5 hrs. Great job! Super busy but great guys!

Served very promptly by the courteous and highly knowledgeable staff. Part ordered, same day installation. Will return and recommend.

Excellent service with stellar pricing

From those working in the office to those working outside the office...prompt, friendly service! When I presented them with a problem I was having, they were very helpful. I am very thankful for their great service!

Love doing business with these guys, great service competitive prices..

Fast process....

Compared to Vics on Franklin these people were way better to work with, it was a little more expensive compared to vic (by $20, I had to get my windshield replaced) but to have better customer service and being able to sit in a cleaner more comfortable environment it was well worth it 👍

Broad Glass did a great job with multiple pieces of glass I had cut to protect table tops and end tables. The order was ready the following day. As we were loading the glass, the supervisor saw one pane of glass he was not satisfied with the polishing, and immediately repolished it. I have just placed a second order with them for several more panes of glass.

Had a windshield replaced at Broad Glass. Their quote was by far the lowest of any I received, and included all installation charges. (Be careful of those who advertise Any windshield for $159 but tack on crazy charges!). Service took about 2 hours, and the staff were friendly and pleasant. Glad to support a locally-owned family business!

These guys are fantastic. I am a contractor and I use them for everything from cutting tempered glass for windows to replacing my truck windshield. Really friendly, quick and professional.

Excellent. I called at 8:04AM and got an estimate right away that was cheaper than others. I had it to them by 8:15 and they were done within 2 hours. Great, quick service.

Efficient, fair

Gave an est. for a front window seal without removal or with which were more than fair. Ended up with a bill for even less and in under 2 hours! Awesome mom & pop!

Good service.Quick.Knowledgeable.Competitive pricesFriendly.Bam.Glass.

Quick service and fair price.

Got my glass fixed here service time was quick

To long

Quick service, professional, and reasonably priced. I wish they would have explained what was done to repair my windshield once the work was completed.

Amazing work. Family Owned. Reasonably priced

We having been using Broad Glass for years and years. We have always received professional service, the best prices, and work that is done in a timely matter.

Good service but a little slow

Fast quick 35% less than other quotes

Excellent customer service

When I arrived for what I thought was a leak in my windshield seal, the owner ask:1. Did we replace your window before?2. Have you ever had your windshield replaced?3. Do you have a sun/moon roof?When I answered the first two questions with a no and the last one with a yes, he said: It is probably the sun/moon roof tube that has gotten clogged. That will cost $68 and we will check that first.10 minutes later we were on our way, since they correctly diagnosed the problem and it was the cheapest of all possible alternatives.Boy is it nice to meet honest people who know what they are doing!

Great job, but a little unorganized

Phone doesnt work, but excellent service with quick turnaround. Thank you!

Was told it would take 2hrs or 3hrs do. Sitting here pass 3hrs and my windshield is still installed yet.

I love my new shower!!

Nice staff, terrible service. I went in there for quote on a project and never got it,even after several attempts.

Great service and high quality customer service.

Sloppy workmanship. Avoid at all cost.

Kool ppl

They can do it

Nice🌺🌺🌺🌺

Not good service and messy jobs that are rushed

Very very racist not friendly at all.....Ill never go back....people of color do not go....

Would go somewhere else next time.

Good honest service

Near my home

Good service

Sloppy work