If the store opens at 9 in the morning and no one can come in, AT&T should hire someone that can come in. I paid for parking so we could stop by AT&T for new phones but no One was there. I called and the rep for that store said the person wasn’t in. Thanks for always keeping me on my toes with your GREAT service.

They did not enforce city mask mandate. The staff member was superb and professional. But she was only one there. Said I would have to wait 1.5 hours. I ended up leaving. But the employee was great.

It took me a month to post this but I want To thank Natalie for all of her help. My phone was stolen and she helped me out so much. Above and beyond. I just Found her card while cleaning out my wallet. If u end up needed att phone help while in New Orleans I would definitely hope she is working that day. You will be taken care of! Thank u Natalie

I went to this store today to start the process of researching a new phone. When I walked in, the lady gave me a why are you here? look...upon interacting it didnt get any better. I am usually a calm and understanding customer...working in customer service myself......I lasted a minute in this store and decided to walk out....and then a mile down the road to the other St. Charles AT&T location....and all I can say is night and day!!! At the second location, I visited, there were many customers in line before me, so afterhaving experienced the rudeness here I paid extra attention to guest interactions....and they were wonderful with everyone....in fact...I didnt even disclose how I felt at this location and the lady helping me stated I wish every customer was like youI have purchased products at this location before.... having moved in apartments next door 5 years ago, but I say...take the extra time to go down the road! That store is a much better experience. I feel this store is for drunk tourist who have gotten their phone lost/stolen and need a quick fix. Upon reading other re items perhaps I didnt get Bethany or Natalie.....but at the other location I did get Diana and she was patient and didnt try to sell me on a product I didnt need!

The customer service rep Bethany Strugis is knowledgeable, patient and just a pleasure to work with 👍🏾👍🏾

If you have a business and need a phone check this store out. I was able to get a business account to save me a lot of money. They told me all about Fan numbers and other discounts for my business and that was very helpful. I appreciate the help & will be a returning customer!

Natalie is the best store manager ever! She will be the person to talk to. If she doesnt know, then no one probably does. Shes been in this business along time clearly because she knows and it shows. Ausurion lied to me and I had to keep coming up to the store because Natalie gives the right info. Thank you Natalie, my phone is my life.

We had a problem setting up a replacement phone on our account so we headed to the AT&T store for help. Natalie & Bethany were friendly, knowledgeable and quick at resolving our issue. I would give 10 stars if I could. Thank you so much!!

Natalie was EXCELLENT. Shes great at multi tasking and very accurate at all shes doing. Great attitude & very cool under (what Id consider) pressure. She MUST be a trainer, District Manager or Octopus (lol). That was the quickest Ive ever been in & out of a store. Great Hire

Lost my iPhone in NOLA which sucks but Bethany was so nice and helpful getting me a new phone and erasing the old! Very nice people in this shop :)

Natalie was very thorough and professional and devoted her time to each task and gave each customer her full attention. Very good professional service and very courteous. Even tempered throughout each task, no matter how tedious. I highly recommend both the product and the customer service.

Natalie was great. She knows her stuff about devices. She has beautiful attitude concerning the crazies she has to come face to face with. I would recommend her to anyone. Just go in the store and ask for Natalie

Natalie was great! She taught me a lot about my phone today and I appreciate her honesty. She is really an asset to the company.

Great service and friendly staff. Very helpful and knowledgeable. I highly recommend going visit them

Natalie was wonderful!!! Fixed the gps on my phone. Would definitely suggest going there for help or buy your phone

The girls are great here at this store. They know their products and prices. They have saved my life!

Bethany did a great job helping me with my phone, I definitely recommend this AT&T for all your needs.

Worst service imaginable. The store clerk, Natalie, locked the front door at 2PM and went into the back of the store with a man in street clothes. Eventually, a number of customers began to gather outside the front of the locked store, she came and opened the door and got into an argument with the other customers. She then verbally assaulted my wife. I considered calling the cops. Management needs to be fired here. Ive never encountered an experience quite like this. We maintained a calm demeanor and eventually left the store, so as not to escalate the situation. Awful experience. Writing a letter to the Better Business Bureau.

Natalie was very informative. She was pleasant and very welcoming. Shes great and I will be back.

I came there a couple days ago to purchase a charger and I just want to say it was a pleasure, Bethany Stirgus was amazing with her costumer service she convinced me to get the buy 2 get one free for me and my family everything was done expeditiously just amazing and that’s why I’m giving this store 5 stores you rock

After a very active night on the town, my phone was destroyed after being rolled over several times by a car. Super embarrassed to approach the store and admit to my mishap the store manager was very kind. She walked me through my options, and potential upgrades. Her attention to details was excellent and she allowed me to contact my wife for additional support. Overall this young lady made me happy to come into the store and that I chose ATT for my carrier. Thanks Natalie job well done at store on 201 St. Charles Suite 101 NOLA 70170

Natalie was absolutely delightful. She was kind and patient with an old school old lady who is nowhere near as tech savvy as she should be.Thank you, Natalie, also for your professionalism.I wish you health and wholeness, now and always.

I worked with the store manager, Natalie. She was absolutely patient and informative. Even though there were issues with connection in the building, she maintained optimal professionalism. I highly recommend you going to this store to get assistance! Thank you again, Natalie!

I received great service while I was upgrading my phone and adding a tablet. Brandi Cooper was a excellent help

Mrs.Natalie is extremely helpful and gave me outstanding customer service. I wish to see her in the store every time I come, she’s a phenomenal worker.

Store was really clean & the associates were friendly and helpful. I’d definitely come back to this store when I need help again!

Bethany did a great job helping me switch to AT&T. I’ll be sending everyone there to ask for her.

Awesome service! Natalie is an angel... I wouldnt go anywhere else for At&T services.

Came in with a broken phone. Natalie helped get me into a new phone, set it up, put on the new protection screen and was friendly during the whole process!!! Two thumbs up!

Natalie I was having a problem with my phone about to lose my mind with this phone thank God for here she took here time and got my problem solve she is the best a great asset to the company she is so nice and polite please keep here I love here 🙌🏾🙌🏾🙌🏾

Bethany and Natalie are helpful and enthusiastic. I would go to this store over any other!

Natalie was amazing. Was able to help me with all issues and questions. Fast and efficient. Thank you Natalie for making this process painless.

Natalie was great. I couldnt be happier. Thank you Natalie

Natalie and Bethany has great customer service and helped me save on my bill!

I was helped by Ty and Orlando and it was such a pleasant experience. Not only did they get me what I needed we had an awfully good time chatting. If we didnt have social distancing would have given them a hug. Where ever you are in New Orleans it is worth it to make a trip to this location as you will get excellent service.

Natalie was great! I had a problem and she did fix my phone problems Natalie was most helpful with my phone needs.She was very courteous and made me feel at home she is an asset to At&t

Nat was great and Beth was also. It didnt take long at all.

Natalie was wonderful and funny. She’s really great

I went into an att store and had lost my phone and Natalie was so sweet, kind and attentive to help me transfer my phone number to a replacement phone that I had available to use until I could get home to California where the replacement was delivered. Her efforts to help me out made the remainder of my stay in new orleans much less stressfull . I am very appreciative. I though she went above and beyond. This is honestly the first ATT experience I have had in the last few years that has been pleasant and unexpected. Thank You Natalie. Keep up the good work. You are making your company look good.

Natalie and Bethany are great and the store manager know her devices and prices!

Excellent service from Natalie at this location! I came to the store one minute before closing and Natalie took the time to take care of my needs. Thanks, Natalie!

Overall, the store looks run down and mediocre with little stock. There was only one employee working and she mentioned that she was the only employee at that location during that time. It took a little under two hours to get a new phone. The employee had to juggle between customers because the store was severely understaffed. The employee didnt ask me about my budget and put me on one of the most expensive plans, a business plan that I cant afford right now that gives less mobile data than a plan thats half its price. I was just billed such an extreme amount for a BILL I DIDNT EVEN AGREE TO! This is the most mediocre service Ive ever gotten. Dont shop here.

Natalie gave amazing service I will be back to this location!

Brennan worked tirelessly to switch my husband & I’s account & upgrade both our phones, it was a pleasant & easy process. Also the location was clean & had a nice variety of accessories.

Excellent customer service from the assistant manager, Natalie, eventhough she was the only person working on Christmas eve.

Brennan, the store Manager, customer service skills were nothing short of PERFECT. He got me in and out with great energy and was sooo Positive. I was thoroughly pleased with my experience and highly suggest coming here again for any of my phone needs!! I’m all the way from California and coming to another state and being without a phone can be such inconvenience. Brennan helped make the transition seamless.

Natalie is always busy but she multi tasks so well as the store manager.

I brought my first iPhone with aTt from Natalie and she was very helpful

Natalie is wonderful and she knows her stuff

Natalie was great! I would tell anyone to go see her

Not sure what it was but staff were very grumpy and standoffish, not sure they actually wanted to help that day. They tried to be helpful but to no avail. Brennan the manager put my tempered glass so that was nice. Other than that, wasnt impressed with the customer service treatment.

Natalie is my savior! Great customer service!

Diana Young and her assistant Manager were awesome and assisted me with my purchase and my technical issues. Job well done! I’m looking forward to spreading the word about the Saint Charles Ave store and their great customer service.

Natalie was extremely helpful. She exceeded my expectations. She was pleasant and engaging & not only resolved my immediate concern but reviewed my plan & made substantive suggestions.

Natalie was great and I would recommend anyone to go to this store. She really cares about us customers and our needs. She gives you options after looking at your account and she was perfect. I visit here often and ive got to say this is the best AT&T store yet. Youre not just a number, you are a person. She really makes the experience so much better. She is a keeper and needs a raise immediately. I hope that she stays with the company so that I know no matter what as long as she is there and I need help, then it will be provided. With that being said, they all were great but I got the privilege to work with her about my problems.

I’ve had the opportunity to visit the St Charles location a couple times. Each time I’ve been greeted by the exceptional friendly staff with eagerness to help with whatever needs I had. Jake has always gone above and beyond to see that I was taken care of. He’s very professional and cares about his customers. If you want exceptional personalized service stop by and see Jake.

Shout out to Brennen and the rest of the staff! I’ve come to this location before and felt like I was going to get stabbed to death by the staff after waiting endless amounts of time, but today was speedy and super friendly. Definitely makes me less afraid of stopping by

Great place! Natalie was very helpful. Got a new phone in less than 30 minutes after mine stopped working. A+

Incredibly rude staff on Friday, 2/21. Not helpful to our stolen phone situation. Short and rude woman asked us to pay a business account, that we weren’t responsible for, for 8k employees before she would sell us a phone. The lack of empathy, customer service, ability to listen to us. So we went to Best Buy to buy a phone and to another att ((Claiborne) store where we spent $1200 in products and they had ZERO problem helping us. Find another store before you go here.

Jake Pantinople was very helpful setting up our two new iPhone 11. He was by himself and did a great job juggling more then one customer at a time. Great job!

Great service I have come here multiple times to change my plan, add a line, and upgrade phones always friendly service, and all my issues taken care of before I leave. Brennan was great with adding a line to my plan and getting a new phone this last time.

New management is much better than last time I came to this location. Highly recommend to anyone in need of new services!!

Worked With Natalie and did a phone transfer. Natalie was very helpful and a great attitude. I would recommend this store and staff to anyone who needs service

Natalie was very helpful!

Amazing store!!! Made a visit at this location today while visiting New Orleans. Chantelle, Jake, and Natalie are the best! They provided me tons of great information, helped me upgrade my phone, and provided a bill analysis to ensure I was saving money. Come to find out I was eligible to receive a discount thru my employer and submitted all the documents needed for me. If your visiting New Orleans, this store is very convenient and I highly recommend it!

I was visiting New Orleans and unfortunately my cell phone was stolen from my purse. I found that there was an AT&T store a few blocks from my hotel so I went there the next day. Your employee Natalie was so sympathetic and helpful that before I knew it I was set up with a new phone and my contacts had been retrieved. Natalie turned a worrisome and confusing situation into one of ease and relief. Thank you Natalie and thank you AT&T for exceptional service.

Frickin awesome service! Natalie was great and helped me a ton. Highly recommend this store over my home store in Opelousas!!!!

Natalie and all the personnel at this location were so helpful and upbeat. Natalie answered my questions and helped me to select the best new upgrade for my purposes. I could not be happier.

Delores Curtis, I highly recommend this location because of the patience of the employees Natalie and John!!!! They were very kind and helpful with all of my needs. I will happily come back to this location with all of my issues!!!!!

Amazing staff! Would recommend this store to anyone doing business with AT&T.

I just finished my 2 year contract with At&t. I bought 2 iphones the 8+ at costco. I never missed a payment or paid late. The bill was over $200 a month for the service because I had another phone on it. Now it is time to leave and they wont unlock one of the iphones they have to Open a Case to get it unlocked which will be 2 days from this review. So my wife will be without a phone for 2 days unless I get her another one. Noone will have her phone number and the kids wont be able to call for an emergency without us buying another phone, getting new number until we get the At&T case figured out. #iphone hostage. By the way they always capped the speed to 3MPBs now I am on MINT MOBILE saving a ton. Cant wait to get the last iphone unlocked 2 days from now. Petty At&T. Sounds like a CLASS ACTION LAWSUIT.

My husband and I are visiting from Australia and needed a SIM-only plan with a US phone number. Brittany at AT&T on St Charles Avenue looked after us really well. She clearly explained our options and got us up and running in no time - and she is such a friendly person too. I can highly recommend this shop for its great service. AT&T also has excellent phone reception in the French Quarter.

Justin, the manager at the location is the most amazing leader with marvelous interpersonal skills. I broke my foot so did everything by phone with this location. They were wonderful and I recommend Justin, the location and the service. He has been the manager for the past 4 months and I followed him from his old location in another part of NO. You will not be disappointed.

The service was excellent

Natalie is truly an angel. She has great customer service. She knows alot and taught me alot about my new phone. Shes great!

The best experience I have ever had at a phone store. I was switching my service and Natalie made a what could have been a chore such a pleasure. I can’t say enough about how lovely and helpful she was.

Natalie was TREMENDOUS!! Had a few problems with my cell. She was able 2 fix them allI had been 2 3 other A T AND T stores and they were not able 2 fix my problems. Natalie was able 2 fix all problems

I never write reviews, but I have to say, this store is amazing. We walked in and were immediately greeted and my phone was picked out. Mark specifically made my visit. He had a great personality and customer service skills. He set me up completely without hesitstion. Thanks mark. I was in and out so fast.

I had a great experience at this store. John provided exceptional customer service. Highly recommend!

Services was aweful... I was greeted by someone when I walk in the door...I ask for a moment...the person never return to give me any attention...on to of that 4 employees were sitting around at a table..I look at all 4 employees while they were n their deep personal conversations...no one would acknowledge me..for approx 7min

Today, I went in to pay my bill. The employee helping me was a trainee, and the employee training him didnt help him to accurately receive my payment. I kindly asked him to correct his mistake, and he said he would, but refused to give me an accurate receipt. I casually asked about the cameras when the woman managing this store got upset and said, I dont have to answer that. I said that wasnt very polite, and she began raising her tone at me like I was her child or boyfriend. When I told her not to raise her tone of voice at me, the other employees just sat there watching and did nothing. Then she threw me out so I said a few bad words in anger and left. This was so unprofessional. She acted like she was on drugs. If you have to go to an ATT location, avoid this one. Theyre absolutely unreasonable and dont tolerate friendy questions. After finding out that they took my extra couple dollars without applying it to my bill, and after speaking with the local district manager as well as the AT&T office of the president, my bill was corrected. I was told the manager was spoken to and it wouldnt happen again. She apparently imagined I was casing the joint like I was a criminal. Even though they had my ID. I will never go back there again. Would you want to go to a store run by a manager who acts like a crackhead? Whatever happened to customer service? Im still baffled by this insanity. Im a college educated, handicapped person of mostly Jewish descent. How many people who look like me are buying guns and robbing cell phone stores? Ive never heard of it.

I was visiting New Orleans when my phone stopped turning on. I was able to buy a new phone and the sales associate figured out it was my charging port that stopped working. So grateful for the help.

Great experience

Great staff management is always willing to help and staff is always wanting to save customer money on monthly services

The service has GONE WAY UP!!!!! Brennan and Natalie are amazing!!! It’s like a whole new store!!! HIGHLY RECOMMEND!!

Great experience! Helped me fix my phone’s black screen in no time thanks to the staff being very knowledgeable.

Ive been a verizon user since Ive owned a cellphone in like 8th grade. We came into this store after my friends phone got stolen and I can safely say Ive never had a more enjoyable experience in cell phone store. Im not changing my plan or service but I appreciate the morning entertainment.

I am giving this store a one-star review because I cannot give it no stars. I went in to change my plan, which was recommended to me by online support staff in order to keep my phone number. I stood in the store for 5 minutes without being greeted by anyone, except for another customer who was flirting with the only representative I saw at that time.Another representative came out, and the two proceeded to talk about other customers loudly while three customers were still in the store. Finally, when I was helped I wasnt actually helped at all because the gentleman had no idea how to change a plan. Apparently no supervisor in the store. Because of this experience on top of AT&T highest prices in comparison to other carriers I will be leaving att after 15 long gruesome years of forking over way too much money. Good riddance.

I wanted to apply a credit to the account. So the cashier asked for my phone number which he will know what my plan is. The gentlemen had no knowledge and asked if I had a prepaid plan which I do not. He then went on and charged and applied on a prepaid plan because he didn’t know what he was doing. After speaking with ATT on the phone, they informed me that this store has had problems and should know what my account is by looking up the phone number.I would avoid this store completely to avoid any errors or changes they might do to your account.

Brennan is a BOSS. Really quick and great service!

I have been a faithful att costumer for 15 yearsI was there to n New Orleans on April 1-5I dropped my phone and busted it pretty goodThis place was good n walking distance from hotel so I visited the store. The managerFirst thing I told the representative is that I didn’t want to add a line. And I’m looking for a cheap iPhone. (I’m still paying for a 7 plus that was stolen from my vehicle)Well the manager assured me that this new iPhone 6 was on sale for &5 a month for 30Months.I declined insurance as well.I just happened to check my bill and noticed that an extra line had been addedAn extra $20 a month.Insurance was added to my bill. 6 bucks a month.And the 5 bucks a month for the phone is actually 25 bucks a month.So I have incurred charges of the new line 20The extra 15 att said they’ll pay for the promotionAnd the insurance.Now att as a whole is telling me to return the phone, there me nothing they can do about it because they can’t prove the location was frivolous in their charging me.I live in Florida and I have told them that.Bottom line is.I will pay this bill and they will loose a 15 year old customer.And point blank I don’t really think they give a f%{>|%k

If you want good service find MARK HOKKAKEN. I ordered some of AT&Ts products yesterday and thought that he knocked it out of the park when it came to sales and customer service. His computer was acting up throughout our phone call, of which the last thing I want to do on the planet is spend extra time on the phone with anyone at AT&T, yet he kept me interested in the services I was looking for and advised me on the best way to combine my account to save money on a month-to-month basis. Good job, hes got my business.

Went in to simply pay a bill, since there was an issue with ATT online payment system. Unlike most ATT stores, there was no payment kiosk, so I spoke to employee who said system was slow and it could take 10-15 minutes to pay a bill, maybe longer. Another customer behind me had been waiting over an hour and we were the only customers in the store.Beautiful day in New Orleans, so took the option of enjoying the French Quarter rather than standing in an ATT store for an extended time, attempting to give them money. 🤔

Was lied to about the insurance procedure, on my phone, in order to get me to buy a new one. I only say that because the nice folks at the Clearview location were honest about the procedure .

Jake was AMAZING! Very knowledgeable and patient!

One if the worst Att stores I have ever been too. They discourage buying with their awful store policies. They have no customer focus and cant believe that att allows such store policies and even vustoners for more than 10 yrs have to go through the pain. I WILL NOT RECOMMEND THIS STORE.

Just thought I should put this out there, since there are currently only three negative reviews and that almost made me not come to the store. I got great service from the guy who helped me, immediately when I walked in, and it was only to help me with a broken phone, not anything he would earn any commission on. So, its possible to get a great experience here.

Unbelievable slow and unapologetic staff. Sat for 20 minutes before being acknowledged and then waited almost an hour for very mediocre service.

Natalie is the best!

I bought pay as u go sim and the staff helped me alot in choosing the right package and activation of sim.