Amanda was awesome setting up our service and Gabe did a great job making sure the boat was in tip top shape for another year! Good service is hard to find and they did a great job.
A BIG thanks to Ron and his team at the NSB location. Had a pleasant experience recently when I brought our boat in for service. Ron was very accommodating, friendly and came through with the promise to have us back on the water by the weekend.I was also pleasantly surprised on the cleanliness of our boat especially the inside which was detailed. Awesome job and thanks again for the pleasant experience!
Although I dont usually write reviews, I was so impressed with New Symrna Boaters Exchange that I wanted to compliment them on my experience there. Even though I was not able to purchase the boat I had wanted due to a problem on my end, I want to thank Kevin for trying so hard to make it work for me.I was pleased with his efforts along with his no pressure sales approach. I would highly recommend doing business there to anyone. I will do business there in the future.
Since purchasing my new Pathfinder from the New Smyrna location about a year ago everything has been 5 star. The management and sales force is knowledgeable, courteous, professional and fun. You can count on Ron and Abe in the service department to address each and everyone of your issues. Looking for a boat, start with Boaters Exchange for service and sales.
Abe was absolutely wonderful and they have excellent customer service!
I recently brought my Pathfinder 2200 in to Boaters Exchange at New Smyrna for some minor warranty items and Yahama 100 hrs service. The service was exceptional in terms of quality of mechanics, thoroughness of solutions, and above all the sincere interest from Ron Prekup in explaining what was done. He treated my boat like his own and left me with that good feeling of good ole customer service.I had purchased the boat a year ago at Rockledge, 120 mi from my home and was completely satisfied with that experience as well. It was Shawn at that location who recommended I bring my boat for service at this other location, 70 mi from my home. All the maintenance records were the same, and some warranty parts were transferred without hiccup.Bottom line, extremely satisfied with Pathfinder and Boaters Exchange, well worth the travel to work with the right people!
I recently had a Minn Kota trolling motor installed at the New Smyrna dealership along with two additional batteries and a 3-bank charger. Ron Prekup kept in constant communication with me from start to finish and Abe Richardson did an excellent job with the installation. It required relocating my bow running light and cleat. The mounting is solid as a rock. I have had the boat out at least 6 times and it works great. I will definitely bring my boat back for future maintenance and any upgrades.
Boaters Exchange I really had a great experience at buying my boat there they are very friendly and they take into consideration of what your needs and what you want to do with the boat to help you get the right one Mitch my salesman was awesome the captain Jackson that took us out on the water to show us everything was very patient and didn’t mind how long it took he wanted it make sure everything was good mike and the other two owners was very help also and Elle also did a great job on Detaling the boat before we took delivery and I would like to say a special thanks to juli she did the paperwork and she was awesome she made sure that we understood everything also Brain in parts was very helpful to thanks guys you have a awesome team
This place is a breath of fresh air in an industry that struggles with customer satisfaction. I am always impressed no matter what location I go to. Ron, Craig, and Kevin will take care of you and they have an awesome well known local mechanic working for them. Both locations are owned by the guys in Rockledge, but they make sure both stores are up to par. These guys have taken care of me since the minute I brought in my old trade in. They had no idea I would go on to buy a new boat, but I was treated with respect from day one. I will always do business with boaters exchange. I’m glad I bought a boat from them.
We have been looking for a jet boat for awhile now, met with a couple other dealers closer to us (St. Augustine) and we just didn’t like the way we felt they were taking advantage of us and just making us feel dirty as we left. In our final attempt we came across Boaters Exchange in hopes we could feel good about making such a big purchase with people we feel we could trust. We weren’t only just happy with their customer service, but their honesty and understanding where we were coming from on how big of a deal this was to us, just sent it over the top! I have never seen such great communication and care coming from a sales rep as we have here (with Kevin). The experience we had in buying our boat just made it that much easier and more exciting. We couldn’t be happier and will continue to drive an hr or so just to get it serviced.
Great customer service from Ron and the entire team.Always a pleasant experience working with them.
These guys are great. Friendly, responsive, and quick to serve your needs. I bought my boat here and today was service. I would highly recommend Boaters Exchange. When it is time, my next boat will certainly come from here. Thanks Ron and Eric for all you do.
Great facility to purchase a boat from. They also have a wonderful service facility. Big inventory, helpful staff and plenty of finance options. Hands down better than any other facility in the area
Awesome Place staff very helpful if youre in need of a boat this is the place to go very experienced staff they will point you in the right direction they will get you into what you need I cannot say enough good things about these folks I know they are new to the New Smyrna Beach area but for what it is they are doing they do it very well so if you are in the market this place is a must go
Good slection of boat, and service. Along with a great parts and service department. Theyre first rate.
GREAT AND FRIENDLY STAFF!!! WILL CERTAINLY BE BACK WHEN I NEED BOAT OR YAMAHA SERVICE!!!
How refreshing to deal with the helpful friendly staff at New Smyrna Beach! Brought my boat in one week and they had a complete service on my old worn out Yamaha done in a few days. Cleaned it up too and runs perfect now. Had a major issue in my offshore boat that several different mechanics tried to fix and these guys actually took the boat out in the water to run it and figure out the problem. Fixed that within an hour!!Ron Prekup my service manager is remarkable and truly loves his job and is passionate about customer service like I have never experienced anywhere! Paul Berube who I think is one of the owners is also a super individual of integrity and caring that I bought my first boat from many years ago in Rockledge. I would highly recommend this company for anything boating related. As many know it’s hard to find this combination of sales and service around here!
The only response I got was “we can’t help you, thank you for calling. “
Excellent service from attentive, courteous, professional staff
Lovely place to park your boat
Great location and very helpful staff.Everglades dealer.!!
Great boats, better service