I went to drop off a Amazon return yesterday. I could already tell the lady didnt want to help me when she got my package. When she got my package she noticed it wasnt sealed all the way. I told her I was sorry I tried my best to seal the package with what it came with. She said so loud and rude ITS CALLED TAPE THE DOLLAR TREE OVER THERE HAS TAPE! I thought that was so unprofessional and rude it took everything within me not to go off on her. I just walked out I shouldve called corporate. With this review I wish I couldve had no stars on it. To be honest 1 is too much. They need a better staff with professionals that has customer service experience.

Honestly, I am not even sure what just happened. I went into this store this morning to return two Amazon packages. I got there two minutes early so I waited outside until they opened. When the employee opened the door, I said “good morning” and he replied “do you have your codes?” That felt like an odd first request but I said yes. When I got to the counter I told him that the Amazon directions instructed me not to pack it up. He scanned the code and condescendingly said “you can scroll up and it will give you directions.” I said “yes I read the directions and it said not to package the item up. He looked at me with frustration and then handed the original box back to me. I was confused about the hostility of this interaction. I took the box and dropped it on the ground as I juggled with my phone and the other item I intended to return. He then said “that is it I am no longer serving you.” I was confused and he said “you just threw that box, I am not helping you.” I told him that I did not throw the box, I dropped it with the intention of picking it up later after I had processed the other package. We had a back and forth and then i walked out with my second package. I am not sure what was going. Perhaps he was just having a bad morning but I have never felt so disrespected. I took my second package down the road to Port Orange and had an extremely pleasant interaction with the gentleman there. I have nothing but good interactions at this NSB location but have no desire to repeat this hostile interaction anytime soon and will be taking my business elsewhere, I suggest you do the same.

This location is HORRIBLE!! I walked up to the counter and a woman was there to help me. I said hi I have a few Amazon returns and she said “of course you do”!! Are you kidding me?! You’re there working and getting paid to help me it doesn’t matter if I’m paying to ship something to another country or have an Amazon return. I was prepared with my items and my QR codes, my entire transaction took less than 2 minutes of her time and yet I left feeling like I was a huge inconvenience.If you need UPS services - including Amazon returns… do yourself a favor and go up to the Port Orange location, the employees up there are super kind and happy to help you no matter what you are in the store for!

I will only go to this UPS Store! The staff is so nice & helpful.. love these guys!!

Service was horrific. The female associate was downright nasty and pretty much refused to assist. She wouldnt explain how to find the QR code for an Amazon routine just kept telling me Id have to pay for this and pay for packaging. I asked okay so once I have the QR code can it be done and she said I dont know id have to see it first like what does that mean. Highly do not recommend this terrible business and how they speak to customers and treat people.

Unbelievably kind staff. I needed to get papers notarized with my disabled father. They came out to the car so he didnt need to go in which saved him time, energy, and pain. This was after several attempts with local banks and businesses. So energy and tempera were running short, lol.Thank you to the staff for taking the time. I appreciate it more than you could possibly know!

Are use that UPS very frequently, almost weekly, for the past 10 to 12 years. Never one problem!

Employee was not helpful at all. He was as clueless as I was.

Rita the Owner, awesome!!! She takes care of business and took the time to take care of an issue that was not a mistake on their behalf. Thank you Rita. 💙🙌🏼Skye 🎣

I order and return a lot from Amazon and this UPD store makes the process simple simple. Convenient, fast and polite.

Got a package today, it was left on my porch, it’s been raining off and on all day, no knock on our door either we’ve been home most of the day I’m the living room for family time.This is how the package was.... I get being in a rush, I really do.... But it is NOT an excuse... What if this was an important item? Well one thing I can say for sure, I won’t be using UPS by choice!

So I returned some Amazon items here the other day. I asked about the UPS picking up my package & providing the label. This IS certainly a thing, AND appears to be available at my location; saving me a 22 mile round trip. However, the associate seemed as if hed never heard of such a thing. Said Id have to get ahold of Amazon. Even saying he could provide the contact info. Thanks pal, youre giving me an errand & waiting atleast one hour of my life on the phone. How about you mention I should select the UPS pick-up option?

Pretty much same experience as other reviews... 1.70 for a 2 piece of tape needed and employee annoyed I wanted to use there company to return my item... commented I get like a 100 of you a day 🤨

Really helpful and efficient when I was in need during a crisis.

Was making drop off and needed 1 piece of tape to close a box, wanted 1.70 to buy tape. I get it but they could have easily added the tape to close the box and get business. Just poor service, and other time went here they gave me hard time about Amazon return. They did it but you could tell they dont like doing it. Avoid if possible

I dropped off a package on March 23rd, 2021. While the service was fine, I was deeply disappointed in the fact that none of the four employees were wearing masks. I would like to think that at this point in the pandemic, a business that serves multiple local customers a day, would be more responsible to their community. Shame on management. I will make an effort to never patronize this business again. If you have no respect for me as a customer, I have no reason to return to your establishment.

Easy returns to Amazon. Always helpful with my printing needs. Done quickly and less than other places.

I have been coming to this store for sometime now. It always seems to be such a mad vibe going in there. No one seems to want to go the extra mile too make you happy... The worst customer service ever. I would hate be of any existence of the work environment there.

Extremely rude! Both the younger male and the older lady with blonde hair have been nothing but unprofessional each time I’ve been to this store. I’m not sure if they are just miserable at their job or if they have something against Amazon. They both gave me an attitude while I was trying to return things from Amazon, stating that Amazon makes things up and tells the customer that the return will be packaged at UPS but that isn’t what UPS actually does. Although that is what the return shipping instructions from Amazon said would be done. I let them know that if they have a problem with Amazon they should take it up with Amazon and not be rude to their customers. That is extremely poor for your business. Especially a business that says in the fort that it’s run by a local resident. Maybe you should take some lessons in customer service!

Shipped 6 huge Amazon returns here. The woman was kind and waited for me to bring all the boxes in. Return was super easy but I did package and tape everything before I arrived.

Even though all of the patrons were wearing face mask, two of the employees were without them. I asked the young man who said Next, to me, to put on a mask and I would move up to the counter. He shrugged and said, So wait.There was one employee who was wearing a mask, so I waited until she was available. Then a woman, who I think is the owner or at least a supervisor, was without a mask and walking around behind the counter.In these difficult days it can be very dangerous for a person my age with health problems. One would think the owners would be more understanding.

Everyone at this location is great and helpful and courteous. I never have problems mailing anything at this location. I will keep giving them my business.

I cant complain, I drop off a lot of packages and its always a quick in and out process. They even try and save me money to remind me to tape my boxes because I never tape my boxes so I get charged for them taping it. Its nice that they care to tell you. Its a small location so it gets crowded but thats not the staffs fault, you just have to wait patiently and try to avoid being in the way for people leaving!

The lady on the phone was great! BUT the guy with the muscles and tats could use some lessons on courtesy and customer service. It was just after opening, so it wasnt like hed had a long bad day.

This store used to be my go-to shipping place. Things have greatly changed for the worse with regard to employee attitude, and what appears to be total disorganization in the messy store. Will not be using this store ever again.

Wish there was a zero stars option. Been in 3 times now trying to give them the benefit of the doubt. Each time worst than the last. Rude, argumentative people working here. Can’t chalk it up to a bad day when it’s consistent.

The older lady in her 60s who works at this store has a terrible attitude. Was so rude to me and her employee why I was standing there. Terrible place to do business.Wish there was a zero star button to leave. Does not deserve even the 1 star

Great customer service!! 5 star all the way!!

Not open even though the hours posted say they are. Its 3:45p on Saturday

I should have snapped a picture and posted it. This store was such mess. Boxes everywhere, hardly space to set down a package or write on a slip.Beyond that the women behind the counter was dramatically rude. I came into the store with a shipping label and package. I had a question about the pricing of the shipping, so I hadnt attached the label to the package yet (In case I made a mistake and needed to get a different label to attach to the package). The women never made eye contact while I was asking my question. Then all the sudden she pops her eyes up and in the most impolite tone says I have no idea what you are trying to say. She goes on not listening to me nor answering my question. She complained about the fact the label wasnt attached to the package. I explained to her I would be attaching it as soon as I understand the price issue between package type. Then she told me to go order supplies which I told her I already had, some of which being from FedEx. She told me I couldnt use a FedEx shipping pouch to attach the label to the package which isnt true. Ive been doing it for awhile because I have a surplus from FedEx. She rolled her eyes at me and pushed a UPS shipping pouch my way telling me to go fix it.I dont understand what makes people want to treat others this way. I didnt deserve that attitude. Our business will not be returned to this store.

I love these people. Theyre awesome. Helped me with everything I needed. They were all very helpful. Ive been there several times with several needs. Always courteous and knowledgeable. Thank you ALL for helping me.

Lady that answered the phone did not want to be helpful. She also apparently told the driver I had cussed her out -- which is a lie.Moral of the story - told lie to a coworker that will relay the story and you wont bet a review on Google and get called out on your lie.My call to her DID include me telling her I was frustrated with UPS over 2 different shipments within the last 24hrs but that it was not her fault and I understood she was not to blame. So literally the opposite of how she told it to the driver that then relayed the story back upon delivery.

Needed to get 2 pages signed off by a notary. Notary person has an attitude AND she said it’s $10 per page!!!! Absolutely ABSURD $20 for 2 pages.

Not happy with the customer service.

The most unfriendly employees I’ve ever encountered. They clearly hate Amazon returns!

Very bad attitude and not wearing mask. Bad attitude to those requesting mask.After check pricing after departing store found boxing and material pricing exorbitant. Find another UPS location.

Charged for a piece of tape. I paid and that’s fine. Woman was hasty and I’m sure she was busy. But no smile or thank you. Just normal customer service was lacking. I dropped off another package today and I watched the same woman NOT charge someone to tape up their HUGE box! Mind you mine was half the size of a regular show box. Wow. No where to send a concern or suggestion so google review it is.

Just not sure how much sense it makes to be closed on Saturday and Sunday now!!! What about us working folks who work M-F jobs and cant get to a UPS store until the weekend?!? Just bad business if you ask me...

This Ups store is beyond incredible. They went out of their way to hold me find a package I had sent weeks ago.. They are awesome!!!!! Love my local UPS

Reviews are so bad Im taking my business elsewhere

Quick and easy drop off. Store front faces parking lot of this shopping center. Dont follow Google Maps directions because they take you to the rear of the store.

In an out. Very helpful unlike SAFE Ship, where Google took me 1st.

ATTN: AMAZON RETURNS. This store accepts Amazon Returns. However - they Do Not provide the packing described with Amazons QR codes with instructions stating You only need to bring the product to the UPS Store. UPS Store will pack your item for free. Yes, they will pack for you but for a fee. Example. An 8x11 envelope is $2.00.Update June 26, 2021. They answered the phone!!Thank you. Still, based on the overall reviews, what this store needs is - another UPS Store to service NSB/Edgewater. Competition.2019: Frustrating.. Location never answers telephone. Rings to a voicemail box that is always full.

I needed the to print a return label for me but they have not had internet service for days already therefore they were unable to complete the service for me not to mention that their shipping is not cheap. I had to drive another 20 miles to another location to get this done.The ladies who work there are very nice, however a sort of business like this should not be having this issue for so many days and not get it fixed.

Friendly and efficient

This store has helped me with just about everything I need. You cant go wrong coming here to ship anything.

I used to go the UPS store located at 1982 State Rd 44, New Smyrna Beach, pretty often because it is convenient . The woman that works there is ALWAYS super rude . Most of the time I am just dropping off a prepaid package . She acts like I personally did something wrong to her . Now I drive across town to do my UPS business . At least Im not the only one she treats like garbage

Wow old lady was so rude every time I go there Im done with that store .Avoid this place like it was the Corona Virus !

I had come from having a bad experience from another store so it was refreshing to receive such great professional service, the boss lady who saved me time and money was excellent, she knew her stuff highly recommend it

Rude old woman and worse yet the manager is a complete tool. Not a real sharp one. All the bad reviews are true. Avoid

Ive have a mailbox in this store for just over 3 years. Staff is amazing, also kind polite and helpful.... Great business.. .5 starts!

Lady in her early 50’s there was rude and uncommunicative.

Extremely rude, and very unhelpful.

Easy place to drop off boxes.

The staff is knowledgeable, friendly and helpful.

Calling their employees stupid would be a compliment. Seldom in life have I come across such utter worthlessness. Advice to the franchise owner.... next time you’re looking at your bottom line wondering why you’re losing money? Take a look at what you hired.

They are sorry. And are the first to say so

Website says open till 6. I got there at 503 and doors were locked and employees saw me and ignored me. I was just dropping off a relabeled box for shipping. Very rude!!

Conveniently located.

Was not very happy that I had a UPS label to print and instead of being able to just email it and have them print it or them able to look the number up and print, they charged me! I can understand if it was a non-UPS document..give your customers a break!

Always helpful and efficient at this store!

Staff is so rude.

These are the nicest and most efficient people. I have used several UPS Stores in different states and locations and none come close to the customer service here.

Lady who waited on me was rude no customer skills.

Website says open till 5 on Saturday but really only open till 3

Great store and friendly, helpful staff.

Super service and my daughters dorm stuff got to her right on time...!

This place sucks. I had prepaid labels from a giant company that I do work (Rhymes with Bosch) and the packages from them had insurance due to the contents cost. I had all the forms and everything was perfect. The employee refused to sign the insurance forms because he said they arent actual UPS Employees since this is just a franchise and he doesnt work for UPS, even though hes wearing a UPS Shirt, working in a UPS Store, using UPS equipment. What the actual??