Frustrating and disappointing... Do I have to give any stars?Today is Thursday, 9.30.21. My service engine light came on over the weekend. I am an educator and therefore, I only have specific times during the day when I can wait to get my oil changed. Since Porter Nissan Service does not take appointments, I tried to get in to get my oil changed all week by following the directions that the service department told me to do. Several times, I tried calling ahead of time and showing up at 7:30 am. Nothing worked. Yesterday, my husband and I decided that between the two of us, we can show up after school and just sit indefinitely until the cars oil was changed. When I showed up at 3, they told me they were closed (despite the fact that the website states that they are open until 7). I explained my situation (that I have been trying to get in all week, etc.). Long story short, I ended up speaking with the Service Consultant. She was very helpful and explained that they do not make appointments, but because of my situation, she made me an appointment for 9.30.21 at 3:00 pm and she will guarantee a spot for my car to get the oil changed. Fast forward to today, 9.30.21 - I showed up at 3, had the car checked in, etc. My husband and I switched places (so I could get to a meeting) and he did not get home until 6:30 pm AND the oil was NEVER CHANGED! When my husband questioned the people left in the building (the Service Consultant had already left an hour or two before), nobody knew what happened. This entire week (but especially the end result) dealing with Porter Nissan Service has been very frustrating, annoying, inconveniencing, and disappointing!

Please avoid this place if you can transmission got destroyed here while getting my driver side axle seal replaced which is connected to the transmission my axle was taken off and fluid drained out of transmission and never was replaced.My car was in perfect condition before this never had transmission issues and also checked my car fax on previous work done to the car no transmission work was done before. Purchased the car in November 2020 at 99,000 miles only serviced at Porter NissanI’ve been here multiple times. Don’t go here they will cause problems to your vehicle just so you could come back terrible business

Why do even they have 3 stars. Are they paid ?Rude receptionist and never on their words. Asked me to come on a specific time and when I reached there she had only 1 answer to come next day on a specific time. I reached on time again and now there was another lady saying I don’t have any answer but sir you can try coming again 3rd time as we stopped taking cars for service today. We can stop anytime as per our convinience and not yours.

I want to thank Lyle Price for going out of his way to make sure I was treated fairly and that my vehicle was taken care of. Lyle took the time to listen to my concerns and provide positive solutions. Thank you!

BEWARE!!!!! Purchased three cars from Porter Nissan. Recently, wife brought in the car for an oil change. Car left with a recommended $2000 worth of repairs. Mostly to replace the Steering unit. We had experienced no problems with the steering. When I pulled it up on ramps, I saw both rubber boots on the steering arms were hanging loose. Grease had no dirt, the boots were good rubber (not cracks or dry rot), and both clamps which hold the boot on were missing. Cut marks on the top of the boots where the clamps were cut to remove. I want an auto repair shop that will help me keep the car running as long as possible, not one that will cause damage to my vehicle in order to make money while cars are not selling. Never again will they touch my cars. Will now have to pay several hundred dollars to have the boots replaced and hopefully caught it in time to have prevent greater damage.

Brought in my xterra for an oil change and spoke with Rob. He was very patient about answering questions and explaining any other repairs that may need to be done soon. Everyone was kind and will definitely come back for future service.

Just picked up my 2015 Nissan Versa! I received excellent service from Mary and after a bad experience at another auto repair shop I got my issue fixed. My car drives like new! Thank you Mary!

BUYERS BEWAREOil change on my 2015 Nissan 370Z. There used to be a window overlooking the service garage so you could ensure your vehicle was being serviced properly. The management covered up the window. Excuse i was given was some people complained about noise. I call bs on that. They dont want you to see whats really going on. Then after my service. I was told i needed front brakes and rear tires. I told the service writer the car has only 12k miles on it. Then he said. Oh wait a minute this might be a mistake. Turns out i didnt need the items he first stated. I guess trying to replace good parts and make money. But how would i know. I couldnt see my car being worked on. Shoppers Beware of Porter Nissan.

Service department does not answer the phone. There’s no longer an express service station for oil changes. My last oil change left me waiting for over 2 hours.

Like a breath of fresh air! Great experience.....Employees are polite and courteous! Excellent waiting area and the bathrooms are clean. Will definitely go again.

Today i had my 04 Titan serviced for a broken bolt in the rear caliper bracket. Madelynne was the service Writer she was super helpful and gave me the best experience i have yet to have at a dealership. Julio was the mechanic that work on my truck. His professionalism and customer service was awesome.Thank you guys for a wonderful experience.

My niece had her car in for an oil change and was told she needed rear brakes @$250. Since she is a college student and money is tight I offered to do the work for her. On inspection, the rear brakes were @40% worn - can go at least another 15-20k miles. In fact, the front brakes were more worn than the rear (but still fine) and those were checked as “green” on the inspection sheet. Not sure if it’s dishonesty or incompetence but we won’t be going back.

Replaced power steering pressure hose last year and its already leaking 13 months later. Not under warranty since its past 12 months.

A manager named Dennis Dant took charge of investigating the noise that was occurring from my car. He not only found the problem and fixed in under warranty, he replaced a tire for me that was damaged. My overall experience with the check-in staffs, manager and technician was all above expectations. Thank you Porter Nissan Service crews!

I paid extra on my monthly car payment to get oil changes done here, BIG MISTAKE. Now I am avoiding going there and paying elsewhere. I feel bullied when I go in to get an oil change. They try to pressure me into getting other things done that my car doesnt need (I know because I got a second opinion elsewhere). So really they just lie to make more money off me.

I worked there for a month as a service writer. The place is terrible. They do not train getting help is like pulling teeth. How they treat employees is terrible. They have you sit at a desk Twittle your thumbs for a week the computer doesn’t work for a week and a half then you get thrown into a lions den and things go wrong you are in the hot seat. I do not suggest doing buisness there based on how they treat their staff. The management SUCKS !!!!!

Worst service. They recommend you to change the parts like brakes, rotors etc., in every visit. Go for second option if they ask you to change any parts.

Nice Service department. Was in and out in time. Friendly service writer.

Best service center and service staff in town!

I walked out of this dealer very disappointed. Sales person gave me the wrong information continually and I wasted my time even visiting this dealership. Stay away!

Worst customer service. I had a break issue after their service when I asked to check the service manager lady asked to pay inspection fee.

Very quick service

Awesome dealership the staff is very helpful