I was trying to get my brothers phone situated and had the absolute worse experience of my life with a phone company. Nicole Jacksons ID badge said Area Manager and she was the very definition of why some companies eventually FAIL. I thought once T-Mobile purchased Metro PCS they would make them adopt the same outstanding customer service they have but clearly they havent made that transition yet. Maybe TMobile plans to eventually drop Metro in the toilet which is about where Ms Jacksons customer service will land them. Thank God 🙏 for options.

Great service everytime I go there wonderful employee

When i went in to set up my phone all of the people were helpful and so nice. They made my experience there awsome and easy. I would recommend them for a nice and patient experience.

They dont have an office phone number, which is dumb. If you go to the office though the people there will get you fixed up. Very nice people

Can not get in touch with person when needed. Can not call local store and that is not acceptable

Great staff (tameka miller)

Friendly staff,great promotions, I always get great deals from the staff

Needed help with my phone great customer service!!!

Good service good employees phone freezes too much

Great service and great place to get your phone

My experience with metro isnt good I switched over to them from cricket I started with two line with the protection plan, my phone was damaged and I tried to get it repaired only to be told that I didnt have insurance,I told them I had it since day one and I had my welcome packet from the company however it has my name with two different account numbers is the first thing I noticed also after I was told this it seems I was sold another phone instead of repairing or replacing of my device Im not getting anywhere with phone calls to the headquarters so I just felt I should leave a review on my experience.

Boyfriends cell phone company that he uses. So far, so good 👍

Polite staff, fast service

It was great

They dont stand behind their products..You pay between 20-30 dollars for chargers that only last a couple months..

Great friendly staff.

The girls are great and bilingual

Lead us to believe that T-mobile would work well in our area. It doesnt.

Fast friendly service

Quick and friendly service!!!!

Friendly staff!

Helpful staff

Very helpful

Just got my phone from there

Great 👍

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