Very nice and courteous, i enjoyed my experience here and they always have parts in stock when ordered.

Very knowledgeable staff that went above and beyond to help me get what i needed. Couldnt be more grateful

Amazing helpful staff! Will be back

Had what I needed at at fair price.

Excellent service. They went out there way to make sure I had the right part and made sure I was satisfied. Thank you guys I will definitely make sure I will come to you guys again.

Great customer service, and very knowledgeable. Was able to get a part in when nobody else could.

This place is the only appliance store I will use. They are amazing.

Great service, and very nice people!

Very friendly people working there.

Had exactly what I need in stock. Plus a military discount! Thanks guys!

Very friendly staff and very knowledgeable about all the parts they’re selling

Thanks for the help. With a new thermocouple I brought my water heater back to life.

Terrible customer service. Employee was rude from first encounter to when I told him how I would pay for the part, had an attitude about cash so he put me on hold and I left..never to return. Ill go to cashwell.***Update**** went to the other parts place today, the inside area was open and the people working were very happy to have my business, as a bonus, the same part was abt. 20 bucks less!

Excellent service. Glad they had the exact part I needed for my dryer.

I had a refrigerator that Needed repair. I Wanted to Fix it. They were very helpful and knowledgeable. They went out of the way to find All my parts. And their prices were very reasonable. Excellent customer service.

Blue Crab Appliance is such a great resource to have in our community. I have been able to fix 4 things (washer, dryer, refrigerator and furnace) around the house because of them. They are super helpful and work with you to make sure you have the right part. Even though they seem like a small place, they have always had what I needed in stock. I figure they have saved me $500+ in service fees because I havent had to call a repairman. Thanks guys!

Great Place!! Very Good People!! Very Helpful!

They had the parts in stock, so they get 2 stars for that. But I was given one price on the phone, then told the prices werent right and had to pay more when I picked them up.

Crabby man on the phone while we sat in front of the business. He wouldnt even bother to come to the door.

I luckily found about these guys through word of mouth. Im so happy I did! I was able to call with some information and he told me exactly what to do. I brought something in for James to test for me. And by looking he knew exactly what was wrong and guided me to a perfect fix. I did myself! Saving hundreds!!!! I had been without ac for a week! Just wished I found them sooner. James at the check out counter was awesome and extremely helpful! Thank you so very much!

James was very helpful locating the part I needed. First class customer service. Very pleased and would recommend them to anyone needing appliance parts.

Great experience! The staff helped me find the part over the phone and ordered it for me. It came on time and they price matched a price I found on line. The part came in when promised and when I picked it up they even gave me some advise on how to do the repair.

Very professional and courteous on the phone!!! The part number I had looked up on my own was verified by them. The price was comparable to other shops. The part was received within 24 hours. The counter people were very professional and courteous as well!!! Ill be doing all future appliance part dealings with this company!!!

Outstanding company and employees! My husband is deployed and they have gone above and beyond to help me. They are my new always go to place for appliances. They were patient and took the time out of their busy schedule to help me fix my dryer. Even coming by the house when the new part would not work. I felt more like a family member than a customer. I might not need a new appliance part soon but I can find myself stopping by to just say hello. I will be recommending Blue Crab to everyone!

Excellent experience! Very knowledgable staff that went out of their way to help with the purchase and installation of a dryer part - they even emailed tech documents to assist with its installation. This was the best customer service experience Ive had in a long time. Id definitely recommend these folks to anyone.

Loved it!! Will do buiness with again 100%

Great business with great people. Everyone is very helpful and supportive. They will always have my business.

This is and will be the ONLY Appliance part store I will ever use. The staff is friendly and knowledgeable. I had my refrigerator stop making water and ice. I had it narrowed to two parts. The store staff asked me to do some trouble shooting and send them pictures. They were able to help me diagnose my problem and then purchase the correct part. They also provided pointers on how to install the new part. Just an amazing experience that you do not see much anymore!

Very helpful and kind staff! With their help I was able to fix a $300 freezer with a $30 part. This is a DYI heaven. They also offer classes at a good rate best find in Newport News.

THE BEST !!! I only like to buy local and these guys are great. Customer service is the best anywhere. Thanks for being true professionals .

Blue Crab has excellent service and prices. They went above and beyond to ensure the job was done right and gave me timely & rapid service. They are now my go to company for home appliance needs--Thanks Blue Crab!

I had an incredible experience with this company yesterday. I needed a part for my freezer. My friend recommended I call Blue Crab. I did. I spoke with James. He researched my needed part and said he would call me back shortly. He did. Less than a half hour later. He explained that he would have to order the part or I could pick the only 1 left in VA at Cashwells. Another company in NN. James had called and had Rexdon (Cashwells) pull the part and hold it for me. I almost choked up. It has been forever since I have been treated with such humanity from a company of any kind. I am so grateful for the service and kindness I received from this man and Blue Crab. Impressive. Decency still exists. Thank You James. I am now a loyal customer and Ill tell anyone who needs you, about you...

Outstanding customer service. Very knowledgeable, patient, and willing to share their knowledge. They were able to help troubleshoot and ultimately identify the problem with our dryer. Thanks to Blue Crab Appliance Parts we no longer have to rely on the weather to get our laundry done and we didnt have to shell out a bunch of $$$ for a repair man!A YouTube video helped familiarize me with the internals of our dryer and Blue Crab was able to test the parts to identify the correct part to replace. This saved time, hassle, and money in replacing random parts and I didnt have to wait on an internet part order (they had parts on-hand). Our repair would have easily cost over $120 from a repair service but instead it cost $13.

Very knowledgeable team. All were helpful but Dave went well above my expectations with resolving numerous issues with my dryer. I recommend Blue Crab Appliance parts to any DIY homeowner. Prices were within pennies of the ones I saw on line.

Blue Crab is amazing. The owner opened on a Sunday for me to come in. Tested my igniter for my furnace and got me a new with install help. They assisted in further trouble shooting over the phone and offered in person if need be. These guys are truly the best. Ive never had customer support this good. HIGHLY RECOMMENDED!

Liam and the guys at Blue Crab were extremely helpful (and patient) in helping me troubleshoot my gas clothes dryer problem. I brought in a box of parts (solenoids/flame sensor/timer-control knob/igniter) ... it all checked out, so they printed out one more diagram for me (again, for free) and suggested that the only thing left is the thermal fuse in the exhaust duct. Bingo, that was it. A cheap part, and no wasted money. What a relief!

Great coustomer service, prompt, friendly, very helpful. Will return next time I need appliance parts and DIY help. Employee suggested one of thier courses on repairs. I will definitely be looking into this!

Five-star, old school, small town, great customer service!I have next-to-no experience with HVAC, but our furnace broke, and I had to try to repair it. After identifying what I thought the issue was, I came to Blue Crab Appliance Parts, broken part in-hand, asking to order a replacement.The gentleman I spoke with could have easily just sold me the replacement, taken my money, and let me leave. Instead, he took the time to ask what was wrong with the part I brought in, and even tested it for me... discovering that there was absolutely nothing wrong with it. He then took the time to OPEN UP A FLOOR MODEL similar to mine, and walk me through what each part does, what to test, and how to test it.Ive never had anyone go so above and beyond to make sure I left with exactly what I needed (including the knowledge to make the repair myself). There is NO WAY I would go anywhere else!

Great place for homeowners that want help on dyi repair jobs. Owner will work with you and help you get your job done. Really knows his stuff

Frigerature down during this virus crisis. Crystal had my part next day as promised. Thanks. You have a customer!

Had the furnace igniter in stock, among what appeared to be a very large amount of HVAC and appliance parts and tools. Definitely will be shopping there again vs waiting 2 days from Amazon.

The type of customer service that makes you create an account just to show appreciation. Ive gone here twice with dryer problems (unrelated to each other) and both times received courteous service, step by step walk through on the problem and how to fix it, and willingness to save me money whenever possible! Ill definitely be back here whenever i have an appliance issue. No need to go anywhere else.

Excellent service, very helpful and professional staff! Much better buying from here instead of over the internet and waiting on the parts to arrive! Spend your money in the local community!

Outstanding staff and customer service! They had all the HVAC parts I needed in stock for my needed repairs! They even stayed late at work and allowed me to come back after hours for an additional part. Very knowledgable as well....Just amazing. Thanks!!!

These people are awesome! I needed a part for my stove. They had it in their Williamsburg store. They went and got it for me!!!! Then when I stopped by during my lunch hour, they invited me to have lunch at their 4th yr anniversary cookout. They were extremely professional, courteous and went way above and beyond as far as Im concerned. They are definitely my new go to for appliance repair. They even offer free trouble shooting over the phone!!!

Great customer service and support. Highly Recommended for everyone.

I cannot name another business in ANY field that exceeds the level of customer service you will find with these guys. There was nothing short of 100% effort in helping me with my dryer problem. They kept me from buying parts I didnt need, and saw my complicated electronics issue through to completion.

They are very knowledgeable. They are very helpful. I am very pleased.

Very friendly and helpful staff! I brrought in my Dryers Termal Fuse to get a new one. They tested it for me and found it was working and suggested what parts to bring in to get tested. I brought in the other heating parts and they tested and found out why my drying wasnt heating. They sold me the part and dryer works great now!

Excellent service and support. Great staff that are willing to help with any problem, large or small. Highly recommended.

One week ago, I was stuck in a situation where my Air Conditioning unit quit working. I took a few pictures of parts down to Dave. Not only did he supply me with the right parts(that he had in stock), but he supplied me with the technical support that I needed to get the job done. I highly recommend this company.

I cant say enough good things about Blue Crab Appliance. Dave went out of his way to find the part I needed when my A/C unit crashed on a 95 degree day and every HVAC contractor in the area was swamped, The staff at Blue Crab understands many homeowners are perfectly capable of making their own repairs, and they didnt require that I be a HVAC contractor to help me out. My unit was down a few hours versus a few days. Highly recommended.

Friendly staff, reasonably priced. Highly recommended!

Thanks to your excellent customer service and knowledgeable staff I was able repair my dryer easily and with confidence!

I went there looking for a part to fix my mixer. Gwen and Dave were very helpful and found what I needed. Thanks!

Very welcoming, fast and on time. Respectful workers and friendly.

These folks are the very best at supplying the appliance parts that you need!

Ive been to them multiple times. . The staff is always friendly, helpful and knowledgeable. I wouldnt go anywhere else!

Weve used Blue Crab Appliance Parts twice now, and both times theyve saved us hundreds of dollars. First time around the dryer belt broke-they talked us through the diag over the phone and sold us the replacement part and illustrated instructions for $17. The dryer has been working fine ever since. More recently our refrigerator blew its circuit board, possibly from a power surge. They identified the part and ordered it for me. The fridge is working fine again, and for a fraction of what it would have cost to replace it or have Sears come look at it. After the fact I checked them against internet prices and they charge the same as online shops do and dont charge shipping. The employees are all friendly and knowledgeable, cant recommend them highly enough!

Great service and will definitely come back for more supplies

They are very helpful. I would recommend them.

Very reliable and helpful staff. Blue Crab operates truly professionally.

Friendly and knowledgeable staff. Would do business with them again

Once again Blue Crab goes the extra mile to help a customer. Stayed open late so I could get the parts needed to fix my a/c unit, and as always talked me through it all to make sure I knew what I was doing. Always my first call when I have HVAC/appliance repairs to do.

Needed a handle for my fridge, I ordered and received my parts the next day!! Faster and less expensive then going online and they even offered advice on how to do the repair.

Dave and Dan at blue crab appliance couldnt have been more helpful with me trying to fix my dryer. They take customer servuce very seriously. Couldnt have done it without them. Def found my new appliance parts store. Thanks guys!

Relationship saver. HVAC start cap failure Friday night on the first 90 deg weekend of the year. Open Saturday and had what I needed.

Very helpful, and had the parts I needed in stock.

Cant say enough about this place! If you need anything in appliance marketplace call Blue Crab!

Quick turn around on order.

Very friendly and helpful staff!!

Very knowledgeable and helpful.

Support friendly and very helpful

They can find parts for any appliance or hvac equipment.

Great Customer Service!

Excellent Customer Service!

Everything good

Staff very helpful