Took my bike in for some repairs. The service manager quote was spot on. I noticed some missing or mismatched bolts on the windshield and upper fairings . Wasn’t like that when i dropped my bike off . My steering damper was put on backwards. Which is kind of alarming peered with missing bolts . Due to the amount of work i got done regarding radiator fuel / plugs .I feel like the work at the end was sloppy so i hope everything holds up …..

Friendly, knowledgeable staff. I ordered a set of tires on a Tuesday and they arrived Thursday, I scheduled my interval service for Friday and had the inspection and new tires put on. The store inside sells all kinds of motorcycle gear and accessories, Ill definitely be going back.

Helpful staff. No pressure sales

Their service department has very knowledgeable Mechanics who can diagnose the problem in a hurry and get your toy up and running in a hurry, but communication between mechanics and the client seem to lack strongly. I recently brought my bike (Honda 250x) in for maintenance. It needed carb and valve work. They did a great job cleaning the carb and flushed the fuel system, but the bike still needed valve work. After completing the fuel system, I got a call from one of their mechanics and had a good informative conversation on their previous work, and discussed different routes I could go/ have done on fixing the value problem. I gave the go ahead for the mechanic to tear into the valves but asked that he would inform me on the damage found once inside the top end as I wanted a stainless steel valve conversion kit installed and seated ( based off of my research and conversation/ verbal agreement with the mechanic on the phone.) Sadly the call reporting the damage never came in. I got a call a few days later however saying my bike was ready to be picked up. In the process of picking it up I learned that the left side inlet valve was completely shut and the right one was almost closed too, and had been shimmed. I asked why my verbal agreement over the phone with the mechanic hadn’t been carried out and got a run around leave me alone, get out of here, I’m busy answer.I don’t know if the problem was due to a lack of communication between mechanics, or a mechanic being lazy and just wanting to do his own easy temporary fix. Either way I’m left very unsatisfied with a temporary fix I did not want done and had to pay dearly for. Hopefully it’ll last me a day’s worth of riding. When the time comes to re-shim/replace the valves on my bike I will really look at taking it elsewhere as the “Cycle City Services Center” has lost all integrity in my eyes.In short, I believe their mechanics to be very knowledgeable in small engine repair and can get your toy fixed in a hurry but, it may not get fixed the way you request it to be.

Love this place, I have been getting all my work done here since 2015, still going strong👍🏽👍🏽

Awesome people great Service Ill send all my friends there for Great service,..

I was away from home on my Canam Charlotte and my headlight blew. I called Chris at Cycle city in Newport. He immediately said come in. I got there as quick as I could. Within 30 minutes my headlight was fixed. Amazing!! I live in North Carolina and decided to call him again to get a new Gps installed. Again I called on Tuesday and was told to come in on Saturday. Very happy doing business with Chris.

Our experience was a good one. The gentleman that helped us was knowledgeable and helpful..we will be back. Thank you Mr.kevin..

Best in the business, friendly, professional and the best customer service. Dont let any of these negative reviews fool you. Definitely see Brian as well, knowledgeable and will make sure youre proud and happy with your decision.

Great Service Department, as soon as I got out of my truck they were asking me how they could help me. Dropped my jetski off in a few hours they had it fixed, explained in depth what was wrong and had me back on the water the same day!Thanks,Jeanie Smith

One of the guys there was GROSSLY rude to me. I dont remember his name, but my salesman was Kevin, so it wasnt him. Short guy wasnt helpful and acted as if he didnt want a black woman speaking to him.Kevin on the other hand was nice and made my experience flawless.

Let me start off by saying this dealership has the worst salesmen I’ve seen. No one greeted me as I walked in. Also, as I’m walking pass the salesman cubes no one ask if the could help me or even open there mouth to say “Hi”. All they was look at me as if I was going to steal something smh. I actually was in there to buy 4 atv and 3 dirt bikes that’s day. CASH MONEY. No financing. I will never step foot in they store again and neither should you. I’ve noticed out of all the comment they only treat certain kinds that way smh.

The service guys are fast and very friendly. Had dropped my yz250f off for some general maintenance work/ valve check at 9am that morning and at 3pm it was ready to pick up.

Everything from the pro shop to the bikes. Most of the salesman are good, Kevin I believe is the best. My main go to shop!

The one star was because one of the sellers wouldnt let me start or even test drive a bike you had for sale he said it was winterized in the month of July, they didnt want to start it so I left I dont buy things like that and I dont know who does .

5 Star service all day every day!! Definitely lucky to have them a phone call away!

I went in to check out the motorcycle Im looking to purchase and compare prices/motorcycles as well. I spoke with a salesman and he was far from informative. When I asked him questions he just responded for the most part with a one word answer like sure or yeah. He did speak at times but I can feel he really wasnt trying to help me or sell me a bike.I tried to get him to engage but I guess he wasnt into talking too much. I cant speak on all the salesman there but this guy was definitely not inviting. I was hoping to get more information and more of a feel for the bike but I wasnt feeling the vibe too much so I left earlier than expected. Im pretty sure customer service isnt like this with everybody there but with my experience on this day was poor. Ill just take my business elsewhere.

Great service and parts department

2016 FJR1300ES 2nd Gear Recall Work SIX STARS to CCC Service Dept!!!Ok so it isn’t every day you are face with the prospect of a life-or-death recall where the entire transmission must be replaced, complete with removing the engine from the rest of the chassis, flipping the engine upside down, and separating the cases down to parade-rest. I received this Yamaha recall letter in January 2021. Yamaha was even stating not to ride the bike at all because the 2nd gear materials (not forged steel) could crack creating a potential complete lockup of the drive chain at highway speed. NOT GOOD!!! My 2016 FJR1300ES only had about 6k miles – I won’t go into why here, but the bike is in excellent, near new shape. I called around to various Yamaha shops in the area and afar, and most people of those discussions I detected full BS meter deflection or they just had no idea about the job. I landed on Cycle City Corp (CCC) in Newport News. Chris the Service Manager picked up the phone. I had a very good feeling speaking with Chris. I told him I was very apprehensive about the safety aspects of this job and whether the bike would ever be the same as factory. His “I understand completely but this is where we are” response was spot on. He advised me that they had just done their first FJR and mine would be their second, and because it is Winter, timing was good from their perspective. I think the job called for 16 hours but took over twenty for the first bike and about 20 for mine. So, thinking it through, I felt I wouldn’t want to be the very first but number two sounded pretty good – probably better than number 20 for that matter.Removing all the hard bags, I took the bike in late February 2021 and the job had taken them about a week. It was hard to depart CCC that day looking back at the bike, I thought it may never be back to factory build. After a week of work, and some bad weather, and an unfortunate COVID breakout at CCC (I hope everyone fared well) I picked the bike up first week in March. I brought all the tools including metric wrenches, three sizes of torque wrenches, hex head drivers, LED flashlights, and a complete set of photos of both sides of the engine case that I took prior to dropping the bike off. I came expecting the worst-case scenario. I did forget my shop manual.The service manager Chris met me with my bike. I rode it out of the shop and parked it just outside for a compete inspection on the center-stand. I spend about 45 minutes of looking her over, referencing photos I had taken prior to drop-off, looking for signs of any issues. To my pleasant surprise, the bike looked very clean with no evidence of concern. Fasteners, cables, hoses, all factory placed as before. I found two very small, incidental “corner oil deposits” but I expected some of this as evidence of the job of this magnitude. I dabbed the minute deposits away with a shop towel. I decided the bike was ready for a ride. I took her on a 10-mile block trip getting up to 65 mph with plenty of gearing stops. The bike was smooth as before with no noticeable differences in ride characteristics and shifting. Returning to the CCC Corp, put her up on the center-stand again and commenced another careful inspection. Bike look clean with no issues noted. I decided to head back home with my wife following behind, another 25 miles reaching 75mph highway speeds and above all, rebuilding my confidence once again in the machine. Yamaha has been making the FJR for 25 years with a long history of reliability. Returning home, I noted no issues after yet another center-stand inspection, no signs of incidental leaks or whatever. Hours later after cool down, no issues noted on the card board I placed under the bike.So to Chris at CCC Corp, and his Service Tech(s) that did the work – I offer my sincerest THANK YOU for a job well done!!! As I continue to rebuild my confidence in this machine, I feel strongly your attention to detail, skill sets, and customer care will certainly work to get me there quickly.

This has always been my go to spot for my seadoo repairs and maintenance!!These guys were always fair with me and alway get my jetski and four wheeler fixed in a timely manner !!Thanks guysP.s all the people posting bad reviews can take there petty comments else where !!

First of all I would like to thank leo, this guy is very nice and helpful and knowledgeable on every question I asked. He was able to help me get that motorcycle I have been dreaming of. The staff is awesome I get a good vibe everytime I walk through this place. Not sure on why people would give this place a low star. These people who work here thoroughly enjoy their job, and it shows.

Great service gets you in and out with everything you need.

Thank you to Cycle City Corp, and Kevin for providing exceptional customer service to this first time motorcycle buyer! Cant thank Kevin enough for going the extra mile!

Just ordered a 520 honda pioneer...Kevin couldnt of made it easier and wasnt pushing towards something i didnt want...He showed me what my monthly payments would be and what my interest rate was and made sure i was good with both! Also had a really good conversation with the sales manager while Kevin was finishing with another customer...look forward to my machine coming in!!

Best place i got my first dirt bike there

I see some bad reviews on this place but i have taken my VT1300CR to this place to replace both my brakes and my tires as well as having my inspection done here and I have never had a bad experience. They have always been polite and professional. I do recommend that if you want anything done to your bike then I suggest that you call ahead of time and ask when you should bring it in. When you do bring it in I highly recommend that you come early. I just had my bike inspected and I got there about 30 minutes earlier then they told me to be there and within an hour and a half I was on the road!

Ordered some 84 goldwing fork bracket bolts, good price and original Honda parts so I was confident they are the correct bolts, good they can still find nuts and bolt parts for my year bike.

Cycle City Corp was great. They were fast, responsive, and straight forward. Didn’t give me the run around. Got me exactly what I asked for and made sure to get me the best prices possible. Thank you Steve and Brian. I ABSOLUTELY LOVE MY NEW SEA DOO RXT X 300! I’ll be back to see you guys soon for some more toys! Most definitely recommend Cycle City! Thanks again.

DO NOT GET SERVICE DONE HERE!Brought my motorcycle in for a clutch job. $1200 and three weeks later, they told me the clutch job was finished, but there must be something else wrong because the clutch was still slipping, and they wouldnt have time to investigate further until two or three months later. I took the bike to Honda of Norfolk (GO HERE - ITS WORTH THE DRIVE!), and they performed a clutch replacement (cheaper than Casey), and got it done in three days. After speaking with Dave at Norfolk, he told me Casey DID NOT REASSEMBLE THE CLUTCH CORRECTLY - and THAT was the reason it was still slipping. So, Casey charged me $1200 for a job they did NOT do.I contacted Casey and told them to speak with Dave. After admitting to me they did not reassemble the clutch correctly, all they did was offer to buy back the parts (which Im sure theyll just refurbish and use on someone elses bike - so theyll be out virtually $0!). I told them I feel Im at least due back half the labor costs. They refused, even conceding that they completely botched the clutch jobIve been a customer with Casey for 20 years. Im a police motorcycle instructor for almost all the police departments in the Hampton Roads area. Ive purchased numerous motorcycles over the years, and have always gone to Casey for repairs, fluid changes, etc. Casey is willing to throw all that away for about $700 worth of labor costs - on a job on which THEY READILY ADMIT they screwed up.This is Casey Cycle City, ladies and gentlemen. Theyll get to your bike when they get to your bike, theyll say they performed a job, give you back a broken bike, charge you full price for the job, admit later they did a very poor job, and not make it right with the customer.I cant recommend Honda of Norfolk enough! Everyone there was polite and courteous, and they *correctly* performed a clutch job in a matter of days. I live seven minutes from Casey, and I will never step foot in there again. The 40-minute drive to Norfolk is well worth the trip. Talk to Dave Hunter; tell him Kevin sent you.AVOID CASEY CYCLE CITY LIKE YOUR BIKE AND CHECKING ACCOUNT DEPENDS ON IT - BECAUSE IT DOES!

Poor customer service. They acted like i was wasting there time ordering parts for my bike

Was happy with my new ATV until I took a really close look at the paperwork. We paid $400 for setup fee and $400 for delivery fee. While that maybe standard it was definitely skipped over by Kevin, my salesman, when going over the fees. He also went over the fees after my husband left so I had no backup or another set of eyes to look over the paperwork. I also found it weird that Kevin suggested I be the person to sign the paperwork and got my husband to agree to it. Possibly because Im a woman or because I was in a massive hurry. Dont know, either way I would be very careful while going over the paperwork. They didnt even fill the gas tank full, only 1/4 tank. After $800 in fees you cant bothering filling the tank? Seriously!

Good serves here, just ask for Kevin Kitchen

Rude, Money hungry business who only care about making a quick buck. They have numerous signs on the door saying all customers must wear a mask and it is mandatory to shop there. No issues with that until you walk in and half of the associates don’t even have them on. Your money will be appreciated more somewhere else.

I’ve always gotten my accessories and gear fromHere. Made my first decent sized purchase (2019 crf 50) for my son. Great service, Kevin is a excellent sales rep to work with. Thanks guys

Dont waste your time here. It lacks professionalism!

Great customer service in all areas of the store. .

Excellent service as usual with my Yamaha and now with my new addition to my garage 2019 Can-Am Spyder RT Limited. Installed all my accessories with no issues and very timely!!!!

Great customer service both sales and service! Purchase my Ryker last year! High recommended

Mr. Kevin has excellent customer service skills. And lovey is beautiful.

I am very disapointed in the response from this business who is an authorized Kawasaki dealer, however, I am glad this happened as I will not be buying the ATV I had my eye on from them. God forbid I needed any warranty work done on it. To make a long story short, I needed some Kawasaki warranty work done on my motorcycle. From the start of the conversation it was clear they were not interested in doing warranty work. I knew where the conversation was going as soon as they asked did I buy the bike from them and told them no. Told me that they couldnt get me in for three weeks or so. Then explained the warranty process in a fashion to where I guess he was hoping I would just give up. Anyways, SUNRISE CYCLES in Norfolk got me in next day and were extemely helpful. I have given Cycle City a few chances to earn my business over the past 20yrs and have been disappointed every time, this is a shame considering how local to me they are, business must be really good to treat any customer badly.....shame on this business.Update: Thanks for the explanation, it really explains why I received poor service, I appreciate your honesty. I guess business is so good you can pick and choose who gets 5 star service and who gets 1 star. Well, at least anyone who reads this review, along with your reply, can expect that if what they bring to you wasn’t initially purchased from you, they can expect second rate service. Nice to know what businesses to avoid. As a business owner I know for certain that the business model you “stand by” is very short sighted. Good luck.

When I initially arrived, I met with a rude salesman. I then was contacted by another who was very kind and got me a great deal and was able to get my jetski ready the same day. Now that, in my opinion, counts for great customer service. Ryan was the goodsgood rep.

This past October I purchased a 2008 Kawasaki Vulcan 1500 classic from a friend of mine. I had not been riding for the last 20 years and figured it was time to get back on the road. I went to Casey for the basics I needed, helmet gloves and whatever else I needed. The parts store personnel were excellent and helping me get the things I needed and also offered advice and some of the things I might need to have done to my bike, it took me back and introduced me to the service personnel. Everybody was polite and helpful, and within a month I was bringing my motorcycle in for in an inspection. When I was waiting for my bike to be inspected I looked around the showroom and looked outside and found a used bike theyre really caught my eye. I then proceeded to speak to Kevin one of the salesman, and he helped me in every way to get a good deal on my trade and put me on the bike I wanted. I would recommend Casey cycle City to anyone for parts, service, and new or used sales. All three departments were great to me. Bravo Zulu to all the people working at Casey cycle City. Thanks very much guys!

Quality service. Went in for recall on my ST 1200.

I go here at least once a month. Prices are comparable to most online stores and the employees are knowledgeable. Ive spent hours trying to find a difficult part and was allowed to search through multiple catalogs. I will continue to come here

They always fix my motorcycle to good as new.

Went in here today and bought a Honda Ruckus. Leo was the salesman that helped me and he did a good job. He even greeted me when I walked in the door. To be totally honest I don’t know anything about bikes, scooters, ATVs, or pretty much anything these guys sell. I wasn’t treated like an idiot or made to feel stupid, actually I was shown everything I needed to know about my scooter before I took it out on the road. Just wanted to say thanks! I spent the rest of my day driving my ruckus around and having a blast! I would definitely do business here again in the future.

Great service, bought two seadoos Brian and the rest of the team were top notch.

I dont know much about motorcycles but I came in looking for a part for my dads bike and they helped me get exactly what I needed. Friendly people, amazing service. Thanks guys!

Good selection of motorcycles AND gear. They also have a service center and a decent selection of tires although I havent needed to utilize those services yet so I cant say much.Very helpful staff, Ive had no issues whatsoever and Ive been there several times. I would recommend to a friend.

I have purchased three motorcycles from this dealership over thr course of the past 20 years, and the service staff and their quality care of my ride has always kept me faithful them. I must give Brian an honorable mention, he is the salesman there that I have purchased all the bikes from. Thanks again everyone!! I look forward to many more years with you all!!

Huge, ample parking lot (think trailers). Nice showroom with many accessories. Friendly, very knowledgeable staff at parts & service. Costs in line with most shops today. Diagnostic & repair time was in line as well. All in all a pleasant experience.

Had our Sea-Doo serviced for the upcoming season. The staff showed me items that needed to be taken care of so that I’d have a carefree summer. Very professional and knowledgeable.

I have been out of MX for some time and the guys in the parts and service department have helped me catch up greatly! Always willing to share their knowledge and help a fellow rider and mechanic out. Always feel welcome and the guys in parts and service are nothing short of AMAZING!

I stopped in Casey after visiting another dealer that had the same bike I wanted. The other dealer all but ignored me on two separate visits. The Casey experience was the exact opposite. Leo asked if I had questions and about my riding experience. When it was clear I knew what bike I wanted, he answered my questions and later responded to my additional email questions in a timely manner. Two days later I came back in and bought the bike at a price I was comfortable with. Everyone in the building was very professional and friendly and treated me like anyone wants to be treated when buying a new vehicle -- as an important, valued customer. Highly recommend Leo and the team at Casey.

Bikes they have are nice but the sales staff we dealt with was beyond rude. Especially the sales manager. Never again. Will buy from Va Beach

They know nothing, service was horrible and knowledge on bikes is low standard at its best was told they dont work on Chinese bikes I felt racist comments thrown at me did not get anywhere with them I need corporate to look into this business and the worst part they sell the same bike I have exact copy of it was shown no care to even take a look at it to guide me in the right direction on my digital gage so now Im looking for better help to fix my bike issue at this point which they had no idea of other services to get me what I need I feel unfairly treated as first time customer all i ask is to get a issue looked at and was shooed off as someone they did not want to help do to my color of skin and where my bike is from .

Customer service in the Parts and Service departments is great - friendly staff willing to talk about the work youre having done and alternative solutions. Sales staff are a bit shorter. I suspect they get a lot of just looking customers who come in to leave paw prints on the bikes or sit on them and scratch the gas tanks with their belt buckles, then leave without buying anything. Do your research, check prices before dropping by. They do not, as far as I know, sell used bikes.

I stopped into this place a couple of times to look at a couple different motorcycle models. I am in the market to buy a motorcycle and there were two different models that were offered at this dealership that I was interested in. My first visit, I spoke with one salesman named Brian Barringer. He was really nice. I told him I would be back in a few days with my wife to show her the models I was interested in. However, when my wife and I went back on Saturday, 2/11/17, we were not at all treated like customers, but more like an annoyance. We got there at about five minutes till 4 PM. All the bikes were already put inside, but the main entrance door was propped open. So we parked our vehicle and went to go inside. A man met us at the door, said they were closed, shut the door, and locked it. The sign on the door said they closed at 4 PM. It was still a few minutes till 4pm. He did not offer any help. The only thing he did say is that they are closed and shut the door in our faces. This has made my decision very simple. Although I may buy one of those models of motorcycle they offered, it will not be through this dealership.

DO NOT GO HERE!!!!!!!!!!!!!!!I havent dealt with CCC as a company but I have dealt with one of their mechanics on a personal deal on a bike he had. This so called mechanic was recommended by someone I work with who also knows him. He told me the mechanic has a few bikes he might sell, I said okay so once I got in touch with him and went and saw what he had i talked to him on a price on one and told him i would have to make payments which was fine with him. About a week later i bring the first payment to him everything is still cool he tells me thats hes going to order me an exhaust for it and just got done putting the new windscreen on, and also told me a couple other obvious things that were wrong with it which i was okay with. The following week i got the rest of the money and told him i would be by to pick it up and finish paying him for it. Granted it was faster than what he thought i would be back with the money and i didnt expect to be back that soon either but it worked out. Once i got there we loaded it up gave me the title and everything was good.....or so i thought. I just bought my first bike i was ready to get it legal and ride, well it didnt happen like that. For maybe a week or so after i got the bike Im still in contact with the mechanic which by the way made me feel better about buying the bike because he is a mechanic. Well now the its legal and its riding good then one day i go to ride turned the bike on put it in gear and it shuts off ???? i try it again same thing happens so I call him and tell him whats going on he tells me to put the kick stand up, okay cool that works,. Now bout a couple weeks later Im and I lose all power to the bike just like that and it wont start back up so when I finally get it back home I call him again tell him whats going on and he tells me thats a good question (after he told me that he has been all through the bike and had it down to nuts and bolts) and thats the last i heard from him, and this was back in April its now October and Im still having problems. Bottom line is if he wasnt willing or even able to tell me what was wrong how do you know hes telling his boss what is wrong so it can be fixed instead of just saying its fixed and letting it go. He was just happy to get my money and be done, some mechanic. Now that Ive dealt with him I dont even trust them as a company.

Bought my first brand new bike at Caseys cycle city 1978. Nice to see you are still on the road.

Absolutely solid group of people who care about what theyre doing. I have zero hesitation taking my pride and joy to Cycle City Corp. I know Im in great hands with all the staff here. Thank you for all you do!

Poor service in parts department. Will be purchasing my items online from a different retailer next time

EXCELLENT customer service! We experienced a world of trouble with another dealership, so we ended up using Cycle City Corp and were so thankful that we did. We worked with Kevin from the sales department and he was beyond a pleasure to deal with. He worked through all of our problems that the previous dealership created and got us out the door at the end of the day with exactly what we wanted. Thanks again Kevin! I would highly recommend this dealership!

Great place to purchase a motorcycle, I purchased one last your and took it in for state inspection. Service is outstanding both techs and salesman.

One person destroyed my entire experience at this shop...So my intentions before entering the shop was to pick up a set of riding gloves... after entering the shop.. All of the bikes are clean and the show room is nice and neat... NO ONE greeted us (as two employees continue to conversation as we walk by admiring all the bikes)... going into the parts/gear shop my friend and I were kindly greeted by a gentleman named David which was great. David told us if we needed anything to just let him know and that hed help us to the best of his capabilities. I end up heading to the front counter to check out the gloves which I knew exactly what I wanted and was ready to purchase. Another gentleman greeted us... no hello, no name... Im assuming you want gloves? I asked the gentleman if I could see a particular set of textile/leather gloves which he then told me you dont want those because its going to be too hot... then hands me something completely different with less padding and more airflow. I said no thanks Id like to see the set I requested please. The gentleman said fine, suit yourself. grabbed the gloves and tossed them onto the counter in front of my hands which were open, ready to have them handed, to me. I then said thank you and just walked out the awkwardly placed exit. The customer service this guy provided was beyond awful. This is the shortened version of my experience but this guy needs to be fired. Im sure hes the one thats causing all of Casey Cycle Citys awful reviews.Thank you David for the service you provided my buddy and I. Everyone else can needs customer service training.

Outstanding to Infinity and beyond!!! I purchased my first two bikes from Cycle City Corp. and from the Sales, Service and overall Customer Care Departments its TOP NOTCH. Folks they really cant be beat so if you are in the mind to buy, browse or for service this is definitely your one and only stop!!!

The service manager is so knowledgeable and helpful with any service questions you may have.

About 6 months ago replaced brake calipers on my moms car. After replacement they were leaking brake fluid. Went in to see if they had some crushed copper washers. Not only did they give me the washers for free; was given advice what I was doing wrong with the banjo bolt and how to fix the problem. Only had a few days since I was visiting from Houston, TX. To Cycle City Corp I wish to say thank you so much from Houston, TX.

No people skills whatsoever.... When a customer enters your store and is absolutely empty... please great the customer with a hand shake and smile, not from 10 feet away. I had to go and introduce myself. I was trying to find more information about the new Goldwing to help a friend make a decision and Brian (the sales person) was just BLAH... not sure if he was having a bad day or what, but no people skills at all to be a sales person. I mean you have no idea if I am rich or poor, if I am going to buy or not... but I still deserve the right customer service. In this case looked like I was the sales person and Brian was a customer. I asked if I could check the bike to put the ignition ON to check radio and other things, open the top case and side panniers, because they are electronic, and Nop... nothing, he didnt even bother to look for the fob of the bike. The conversation was awkward, and I was just pretty much talking alone. Yeah bikers love to talk about bikes. In essence a non pleasant experience.Certainly I will recommend NOT to deal with this people, or try another sales person. I cant imagine if this was just checking a motorcycle how it would be when is time to negotiate the bike.

Rude and didn’t want to help. We were ready to buy a dirt bike today but they said serious customers only because we had questions. They lost our business.

Have a Vstrom 650 that had a Suzuki recall. Service dept did a great job, and no damage to bike.Very impressed with Chris and Bill in Service.They were very courteous and major job (camshafts and tappets replaced) completed within original time estimate. Highly recommended based on my experience Was concerned based on the negative reviews, but very satisfied!No experience with sales, can only comment on the outstanding Service dept.Mark P

Great customer service

Rude. As. Ever. Their sales department is ruthless, they probably train their salesmen to be unfriendly and arrogant. On one occasion, I stopped in to look at used bikes. The salesman told me You wont find any bike for sale during peak season. As if I was stupid. The second time, I called and asked if they bought bikes. After hearing how much they offered, I instinctively laughed a bit because it was 25% of the value of the bike. The Salesman told me, Whats so funny? This isnt a comedy show, I dont see whats so funny. Then hung up on me. Called back and asked to speak to his manager, he responds in a sassy tone I am the manager (Obviously not), youre not speaking to anyone. And then proceeds to hang up on me AGAIN! Baffled by how unprofessional they are. Although the operator seems sweet, their sales department can take a hike. Obviously on two separate occasions its not the the sales guys fault, its the store itself. If you want to promote professional and fair business ethics, dont shop here.

Sales floor and parts are great. Repair shop is hit and miss with customer service.

Ive went to the store a few times since Ive lived in the area. The employees that work in the Parts Store are great and very helpful. I cannot say the same for the Salesman. This isnt based off of a one time experience. I will save you the details, but you would be doing your self a favor taking your money somewhere else. Rude Salesman, Great Staff in the Parts Store.

Overpriced but convenient

Great place for cycle needs. Can be pricey. Great shop in back, shoutout to the cycle techs there!!!

Call the service department to install and balance a tire on my rim on a 06 109r, the gentlemen told me 35:00 dollars and I found that a fair price but them he ask me did you purchase the tire from me ?, I said no, so he said, well is 50:00 dollars now. I purchase a 14,000.00 dollars motorcycle from then, and because this attitude will be my last one.

Nice folks in parts Dept. Not impressed with that attitude of the sales staff. I have been in several times to look and ask questions about a new wing. I wasnt ready to buy yet so they didnt have time for me. Ill ship bike parts, but my next bike will be purchased somewhere else.

Parts department there is fair priced and really good service.

It was a painless and a joyful experience to work with Mr. Leo to purchase the perfect vessel for our family. Definitely recommend Cycle city if youre looking for great customer experience, deals and selection on all sorts of cycles whether it be for jetski, motoX, or motorcycles. Will be coming back for future purchases and service!

Great selection and very helpful staff. Helped me choose a helmet that fit properly and gave me a wide variety of choices. Gave me advice on maintaining my first motorcycle.

Good service

Had a scooter tire repaired perfectly, and was very happy with the kind gentlemen who led me through the service center to pick up my tire.

Called to see if the could service my bike and it being a bmw they told me no. And thats totally understandable since they done sell them. However I called back to get a quote on a simple tire swap. And they wont even do that 😂😂 seems kinda sad and a big loss in revenue on such a minor job. Was told they only service what they sell. So their mechanics are incapable of changing a tire on another brand motorcycle? Seems kinda odd since there is absolutely nothing special in regards to changing this tire.... Simple 110/80-19&150/70-17. If they cant change a tire I would recommend staying away from all other services as a tire change is as simple as it gets. But if they dont want free money then I sure can take my money and give it to one of their competitors. GladlyAlso. My bike has less than 500miles. Finding something else wrong is very unlikley and cycle citys excuse they used is just sad in all honesty. Please take your money elseware as I will gladly

I HAVE PURCHASED SEVERAL MOTORCYCLES FROM THEM OVER THE YEARS. THE PARTS SALES AND SERVICE HAS ALWAYS BEEN TOP NOTCH. GREAT STAFF THAT TAKES CARE OF THE CUSTOMER.

They were able to get my 4 Wheeler fixed sooner than expected for a fair price!

Older dude In the black shirt was rude to me while someone els was helping me

Had a great buying experience at cycle city Newport News my salesman Kevin was awesome answered everything I had asked and had a fun time purchasing a new bike they are helpful And definitely know their product, not pushy whatsoever!!!

This is my first experience with the service side of cycle city. I called in yesterday about a problem I was having with my freshly rebuilt motor. They put me in contact with the service manager who was very knowledgeable on my motor and asked me to check a few things and get back to him. I checked when I got home and that wasnt the issue so I called the service manager back. He told me to bring it on by and he would look at it for free if it was something simple. I get over there a hour or so later and me and the mechanic took the cylinder head cover off so he could inspect my valves, cam, and cam chain. All of those checked out and we put it back together. The mechanic gave me some good advice if I wanted to take it home and check more than what we could in the back of my pick up or leave it with him but it was going to cost about 3 hours of labor. That alone I believe is great customer service and if I have any problems in the future ill be sure to ask them first.

Excellent place for parts and service on your bike. Also great deals and service on new bikes.

Military beware.....cycle city corp thinks because your in the military you must be an idiot ! Inflated pricing with a promise of a discount (back down to retail)..dont wast your time...long drive to be lied too,I called Cycle World in cycle citys parking lot...I talked to the general manager told him what happened..He promised to treat me right and he did. They had the bike I wanted, and the color..Smooth transaction at a fair price...I recommend Cycle World...Stay away from cycle city

Some of the salesmen are ok, most dont really care about getting you on a bike that youll actually like, and give you incorrect information on the aftermarket accessories for the bike

Received great service and they addressed any and all questions. Would highly recommend for anyone wanting a new or used bike because the sale prices are within reason, and staff will work with you.

Fantastic. Great group of people. Great service department.

Great experience in service dept. Will always return and refer.

I ordered a part from these guys and got the wrong part. Its not a problem; as the manager of an auto parts store, I understand that these things happen. I called back and had the fellow order the correct one. I GAVE HIM THE CORRECT PART NUMBER and after driving 30 miles, I discovered that he ordered a different number.Im not going to give them another chance. I tried to buy my motorcycle from them a few years ago, but I couldnt get the sales staff to do anything but kick tires. I guess this attitude carries over into parts.

Needed some work on small atv. Very friendly and helpful service staff. Reasonable price. Only small complaint would be that I emailed them first and received no reply.

Was helped by Leo and I can say I was very happy with the service,helped me there the whole process and went step by step,would be more than happy to buy another bike from him

Extremely helpful and knowledgeable staff. Went out of their way to help me!