user
CubeSmart Self Storage
78 E 11th St, Newport, KY 41071, United States
Appearance
CubeSmart Self Storage
Comments
Sa
Review №1

This is such a great place to store your belongings for a great low price! Paul was very informative and was very nice. Definitely can’t wait to do business with him again and I will for sure let everyone know how great this place was!

Mo
Review №2

Paul and the team at Cube Smart Newport are very accommodating and extremely friendly! The entire facility is very clean and safe and the rates are very reasonable! I would highly recommend them for your storage needs!

Da
Review №3

Very clean, excellent customer service. Alicia was very helpful. Took us to see the rental unit before we finished the paperwork.

Sh
Review №4

Alicia was WAY MORE PERSONABLE TO DEAL WITH then the gentlemen that was there the last time. She was very helpful!! Very polite and considerate. She is definitely a added asset to the company with a beautiful smile also.

La
Review №5

I had a last minute change to my moving plans, I found a storage unit at Cube Smart on the fly w the help of the manager, Paul. I then booked an extra unit the next day, but ended up not needing it... it was no hassle to book it in the first place and no hassle to then cancel... and Alicia helped me process the order with no worries. Very grateful for their help in a stressful time.

Ma
Review №6

Paul was extremely helpful with getting us moved in and all the documents signed. He was super nice and I recommend CubeSmart to anyone looking for a storage unit!

Mi
Review №7

Alicia was extremely professional! She took her time to explain all the features and more importantly she cares! I highly recommend using this location for storage

Jo
Review №8

Super clean. Alicia is super nice. There were a couple hidden fees I didnt know About (roughly 40 bucks) but all in all it was a good experience.

Em
Review №9

I have loved this storage unit, as the cleanliness and safety of it surpasses any others. I’ve paid for the unit for over a year. In the past year however, my rent has been raised twice for a total of $40 extra per month. During a global pandemic at that…I’m looking at other locations now, as there’s no way I could afford a $40 yearly increase if that trend continues. Super disappointed.

Ev
Review №10

Alicia was very professional and help me out with what I needed. And made me assured that my stuff would be safe and secure until I return. Thks Alicia!!!!

Te
Review №11

Alicia has the skills that this company needs to further build the brand!!! In fact i recommend a raise immediately 💯💰🔂😁

Ca
Review №12

Alicia was amazing her kind heart is just great answers every question you have thanks Alicia

Ed
Review №13

Came to pay my bill and Alicia was so helpful and friendly. Glad to see friendly happy faces in the store!!!

An
Review №14

Our unit flooded causing over $13k in loss and damage. We were not made aware of the water leak until 3+ days after it occurred. By the time we got to the unit there was already mold growing on items.We weren’t given any financial compensation for damages or to help us move units. We were told we were responsible for moving everything to the new unit ourselves and we were not given any type of dumpster to discard ruined items.It was clear that we were just a number to cubesmart, they do not care about their customers or the situations that cubesmart facilities cause.

St
Review №15

Paul was professional and extremely helpful. Facility is very clean.

Ja
Review №16

Clean spact, easy check in and check out process, fair pricing

Ta
Review №17

Always worked with me an explained anything I didn’t understand in the process. Never hesitated to assist me with anything I needed an the entire process from getting my cube to moving out of my cube the were kind and helpful

Ti
Review №18

Alicia was awesome!!! Very helpful even met is at the unit.

Al
Review №19

The Newport location was very clean, and was always accessible. Indoor drive in parking, automatic doors and location provided dollies were amazing. Best storage location ive ever used.

Ni
Review №20

Looks nice and secure. Alicia was great to work with.

Br
Review №21

Alicia at Newport was very nice and made the process easy.

Ke
Review №22

I was in the difficult position of having to move out of my previous apartment before my new rental was ready. I choose to utilize CubeSmart in Newport as it was highly recommended to me and close to my new place. It proved to be a godsend, extremely clean and secure, easily accessible, very competitively priced, and easy to initiate the lease. Steve the manager was a big help in the process. I highly recommend this facility!

Te
Review №23

Fantastic staff, great accommodations for rentals in Newport Ky.Highly recommend! Rented various units for over a year 💖

Em
Review №24

Thank you, Alicia, for a friendly and efficient experience at CubeSmart!

Aa
Review №25

Flawless experience from quote to move in. All pricing is up front, and there are no hidden fees. The move in process was a breeze. Dollies were ready upon arrival and the unit was extremely clean. Would definitely recommend for your storage needs.

Ol
Review №26

Starting and ending the lease was so easy, pricing was upfront (no hidden fees), storage units were easy to access (24/7 access with garage doors so you can pull into the building), units were easy to find, and staff was extremely helpful.

je
Review №27

Very convenient but the elevator should be bigger and definitely should have a hold button so its not constantly closing on you when your trying to load stuff in there.

Mi
Review №28

Great experience!! I received a call from a very nice woman the morning I placed my online rental. She was very helpful and nice. The process of online rental and contactless rental of my storage was amazing and simple!! Thank you!!

Te
Review №29

Easy access, easy set up, very clean, great prices & great customer service.

Jo
Review №30

Clean & Convenient storage solutions. Easy online payment option

Ba
Review №31

Great price clean place never have had an issue here

Da
Review №32

Poor customer service. Poor communication skills. poor customer service. Poor communication feels. Condescending tones when dealing with customer. Unit was not accessible attempted to relocate. Left the customer outside in the heat while getting information on another unit. It was extremely hot. I had on a mask. No excuse. Was unable to get a better unit and basically said tough luck

Ke
Review №33

Was there with a friend who was looking to rent a small unit. It was clean and the price seemed typical.

EB
Review №34

Quick easy transaction. Clean, organized facility.

Wi
Review №35

Nice and clean facility

Be
Review №36

DO NOT RENT THERE! BUYER BEWARE!!

Sa
Review №37

Employee was very kind. My storage unit was very clean and I love that my storage unit is locked in a private password protected building.

Tr
Review №38

The man that was working did very poor service, I couldnt believe it!

Li
Review №39

Nice and convient and very well ran

Br
Review №40

Nice facility and a great rate.

Ci
Review №41

Excellent!

Information
18 Photos
41 Comments
4.2 Rating
  • Address:78 E 11th St, Newport, KY 41071, United States
  • Site:https://cubesmart.com/kentucky-self-storage/newport-self-storage/4044.html?utm_source=google&utm_medium=gmb&utm_campaign=gmb-listings
  • Phone:+1 859-600-1188
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Storage facility
Working hours
  • Monday:11AM–3PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:8:30AM–5PM
Similar organizations