I bought tools for the car here. Excellent quality of goods, the price is generally not bad, I will not say that the best. Overall happy with the purchase and service.

Helpful, knowledgeable sales staff. Large inventory and variety. Such a pleasant shopping experience.

There are a lot of useful things for home and yard. The staff will always prompt in which department the category of goods needed to me.

Great service. Had all needed stuff.

Great service and supplies, Marshall very friendly and great service

Its a nice store very friendly people to help! you out. I liked it 😊I dont come here that often.

Most helpful and available customer service.Love this neighborhood hardware store

Need more help in store. Especially paint area, the one guy is great, dont go before 9am if you want paint. But they have plenty of items

Had everything I needed. Store was clean and tidy.

Found everything I needed.Follow me on Insta @ThreeRingCreations.LLC

I called and asked if they had a particular sized machine screw, and not only did they go look, the screws were waiting for me at the register when I got there! Great service, especially for only a $4 purchase.While there, they were also both nice and helpful to the other customers: regulars and new folks like me.

Usually for hardware shopping I use The Home Depot, but today Ive stoped here just for a couple items.I was very surprised that everyone was so friendly. Each person in store asked me about any help. I didnt need it but it was cool.There are a lot of different stuff, including everything from first need.Unfortunately, they couldnt make me a copy of a key, but its not thei problem - it is a stupid key from Isuzu Trucks and its very difficult find a place where you could make a copy.Inside were very clean, smells very tasty. All shelfs were clean and everything were on the right place. What I can not say about The Home Depot.And one more thing - there are a lot of outdoor stuff like coals, grill tools and etc. which you always looking for in the last moment.

Big fan of the Ace. Its local and the staff is awesome. If you are buying Benjamin Moore paint, Marshall will sing to you while it mixes. His knowledge of the worst songs of the 80s is epic.Like all Ace, they have a little bit of everything to get you job done without the garbage part of the big box store.

I am at Ace all the time for things I need for our house and yard. The staff is always really helpful and knowledgeable and I have always found what I need. They have a great selection of gardening tools and yard accessories. Love to support small Newton businesses!

Whenever I need advice on a home fixup, the staff are knowlegable and friendly. Its actually a much better value than travelling farther to that big box store as i dont waste time and i can actually spend the gas money saved!

I can always rely on this Ace. Trust me, I am a librarian, the folks that work here are just as helpful and knowledgeable as your local reference librarian. Mr. Marshall is especially polite and handy helping people on the store floor too.

Nice hardware store.

Quaint, local hardware store. Had lots of little items, that you dont know you need until you see them.

Found everything I was looking for and more. Awesome hardware store.

Great selection and fantastic customer service always willing to lend a feeling

A local staple for close to 100 years, Swartzs Hardware carries most of my hardware needs. Friendly, helpful staff, housewares, plumbing, electrical, tools, grills, yard equipment, snow blowers and a paint department can all be found in this small store front. Formerly part of the True Value chain, Swartzs is now part of the Ace Hardware family and shares its ownership with Tags of Porter Square, Cambridge.Update: I have decided to deduct one star. For the past year and a half we have all been operating under pandemic conditions. Swartz has always had narrow aisles and tight spacing. Social distancing within Swartz is difficult at best but neither staff nor customers care to even try. It seemed that no matter what I was looking at someone would immediately come over to reach between me and the shelf. Almost no attempts to respect my personal space were made at any time. Secondly, even though we have a city mask mandate in effect, few masks were being worn. Yes, the signs were posted but the staff and half the customers chose to ignore them.

Great hardware store. Shout out to my boy Marshall in the paint section. He’s super knowledgeable and really helpful.

Thank you for being so kind and helpful to me. My hubby is pleased with the extra blades for his 6 Stanley Pocket Planer. I appreciate all the very nice people working there. Swartz Ace Hardware thank you all.

Helpful employees, man in garden aisle asked if I needed help and made good suggestion. Woman at self checkout helped me, making it easy. Quick service.

Friendly neighborhood hw store.

Very helpful staff. Went to buy battery on my car key and they just replaced it altogether for me.

Real neighorhood hardware the employes enjoy wating on customers. Judt a fun place

Ordered online for pickup, went to store because order was not ready in the time I needed it. Was told that product was not in stock. Why was I able to order online? Who knows. Ended up spending 50% more to get the same thing in a different color. Can I get a discount? no. Oh well, this is what you have to deal with if you prefer to shop local, or you can go to Home Depot.

Easy online store pickup!

This used to be a family owned small hardware store, with loyal, well- informed employees. Then it was sold and became aligned with Ace Hardware. Today I went in and asked a simple question of a young kid. He just said, I dont know. Then I asked a cashier about the price of an item and whether it was a fair price. She said, I dont know.

Love this place, I go there to have glass cut.

Great selection! Helpful staff!! Convenient location.

Good service, good selection, park nearby, in and out in minutes. Support you local hardware store!

Well organized, good inventory, friendly staff

Despite a sign on the door, asking patrons to wear masks to protect employees, which is absolutely the right thing to do (and the law) the employees, including check out guy touching all my stuff, wear none. Catastrophically disrespectful of human life and their customers. Very, very disappointing.

Good store but some employees dont even wear a mask properly

Great family owned hardware store. Very good paint dept. Repair services.

Great local hardware store, amazing service and much better paint quality than the depot. Depot might be a buck or two cheaper but the time saved stopping her is incalculable, also helping a local company!

Once again the local owned hardware store has what I need and the big chain doesnt.

Wore a mask. Kept away from others. I was served quickly and got what I needed.

Been going to Swartz hardware since I was a little kid. My Grandfather could fix anything. Swartz is local and convenient. Harvey’s in Needham has the same feel. Both are assets to their communities.

Disappointed with my visit..tried to get a key copied..I had to go back because key didnt fit in door..when I went back he made another copy and then ruined my original so that no longer fit in the door..he was very polite but my problem wasnt resolved..he told me my key was too old and to go to a locksmith place located in waltham. All my keys have been copied at true value Im not sure what happened there yesterday..

They had everything I needed

Always great service

This is still the best hardware store around. Local people, friendly and helpful.

Love shopping local, they had everything I needed.

This is the place I have always gone to since moving to the area in 1998. Back then it was different and better assistance with needs. Things change and so did this hardware store, new people, updated store, etc...The last time I was in the store I needed some assistance but, everyone was already helping others or were not identifiable. I am short with back issues so reaching for something on the top peg was difficult for me. I had to use another object to knock the item off the peg. As I caught it I noticed one of the assistance laughing like hell in my direction and then made his way to the cashier when he saw that I could see him. A few years back with former workers, I would have been assisted and not laughed at.I also had keys made for my new apartment and when I had the need to use the basement key, they wouldnt work. I was too disgusted and ashamed to bring them back for recutting.I will now drive out of my way to another location if it means being assisted with respect.Gone are the days of helpful employees.

They always have what you need, plus a few things you didnt know you needed. Always pleasantly surprised. This local business does it right. A step above Home Depot.

We couldnt do without this place. Questions? Ask for Marshall in the paint department or for Tim in the main area. If neither of them can solve your problem, no one can.

Very nice and helpful staff.

I love Ace Hardwares I dont like all these big stores like Home Depot or Lowes they dont know what they talking about Im an electrician and want to eat something my go to electrical supply houses or Ace Hardware Ive always going to ace and its like going to a little mom-and-pop store Ill always go there

A little bit of everything you could need and helpful, appreciative staff.

I purchased ice melt pellets that are to be used to break up ice dams on a roof. I asked the salesman if he knew anything about them and he said you toss them up on your roof and they melt ice and snow causing ice dams to break up. On his advice I decided to try them. They didnt work at all and in some instances made the dams worse. I took the pellets back to Swartz and asked for a store credit to put toward a roof rake. The salesman refused. I am a local customer and go to the store frequently. The pellets cost me $24. I will go to Home Depot which has better customer service and prices.

In a world of big box home improvement supply stores where to get around you need a compass, a good pair of hiking boots, and a Sherpa, this place is an oasis of simple and small, with knowledgeable people who are there to help you. Granted they dont have miles of lumber but they have most of what you need from a hardware store. Nothing but good experiences there, for years.

When I walked into the store on 7/11 AM, the cashier (a woman with curly hair) was chatting on the phone. About 15 minutes later when I headed to the checkout, she was still on the phone. When I handed her $1 extra over the amount I owed her, she threw the $1 back to me. Then, when she gave me my change back, she left the money next to the register and immediately turned her back to me.  During this time entire interaction, she wouldn’t even look at me. However, when an older Caucasian guy walked up to her after me in line, she smiled immediately at him. I can’t help but think that this was an act of discrimination because I am Asian. I don’t know how else to explain why she treated me so poorly. I recommend that you discuss this incident with your employees to prevent further disparate treatment to customers of different races.

Been coming here for years now. Always find what I need. Staff always happy to help.

Very nice people work here. They gave you the idea that the enjoy helping you. Prices are just as fair as the big box stores.

Very helpful staff helped us find the right product for a concrete repair project.

Nice place to shop for hardware etc. Everyone went out of their way to help me find what I was looking for!

Nice store but bad return policy. They wouldn’t exchange something because I opened the package (an unavoidable design). $15 cost them a customer and a lot of sales $$$$.

Needed keys. The polite fella made my keys soopah quickly. Boom.

Nice independent family owned thanks my friends at Moores Hardware!

Love this hardware store. They always have the parts Im looking for, great selection of anything you need, and price is very good.

Funny little place. Everyone is helpful, even the regular customers, which there seems to be a lot of will help. Think hardware store/k&b tchotchkes.

I try to do the American thing and shop local. Ive gone out of my way countless times and probably pay more here even when theres big box a mile away. Went in with what should have been a simple issue over a defective $15 product and left never spending a cent there again. I dont know if it was a bad day or something but the staff was unhelpful and downright rude to my wife and I. The supposed manager actually said whatever to the two of us like we were children. If I were the owner, Id be embarrassed that my workers treat customers like that. Its really a shame too because its nice hardware store in a great neighborhood.

The older gentleman in paints was amazing finding me exactly what I needed without selling the most expensive can of paint for a children’s end table I redid.

The Staff is Always Polite, Very Helpful.Great Asset to Our Neighborhood

Pretty well-stocked village store, but call before you go there for uncommon items.

This is a great store for getting glass cut. Employees there are very helpful and curtious

Only went in to grab some drill bits. But the staff was helpful and knowledgeable.

Good old fashion hard ware store thanks

Everything I looking and I need has at Ace Hardware, good price and a staff it is very nice!!

Not a bad stop, some of the female staff are a little rough. Just go back to the paint guys, theyre great.

They have been doing it for a long time and it shows they have a little bit of everything

Have bought several things from here. It is very useful and convenient when I am in the area.

Helpful staff, great selection. This is a great hometown hardware store.

Great selection, quality products, very helpful staff!

Harkens back to the hardware stores of times past. Great selection and a knowledgeable staff make it a great spot for the less than knowledgeable customer to get good answers.

They have everything, very helpful too

Solid hardware store, ample street parking and very helpful staff. Also has some parking around back.

Great neighborhood hardware & paint store

Good leeann was very helpful also Brendan lucky to have them😁!!!!!

Great service as well as knowledge and selection of paint.

Really helpful and knowledgeable staff. Would highly recommend!!

A much better selection of fasteners than Home Depot. They carry machine screws down to #1

Smallish store but they always have the right stuff.

This place has everything you could needBut not always in stock

Very helpful staff, paint shop was great!

It was a pleaseure speaking with Marshall this moring who was very friendly, new his stuff, and answered all of my questions.

Marshall is the paint master

Unlike home depot, they always have what I need!

Neighborhood hardware store. Very helpful staff.

Great local hardware store.

Always have what I need + what I didnt realize I need. Who needs HD and Lowes with this neighborhood gem close by.

Courtesy, informative employees and good pricing.

Its been decades in decline. Poor service.

Friendly helpful staff. Wish they were open Sundays

Good service

Purchased a $600 MTD snow blower last year which died after the first use. Swartz wouldnt take the return telling me to call MTD. Their customer support is rubbish. Next time Ill buy from Home Depot as they take back returns for defective products.Also purchased a Weber grill from Swartz which thankfully worked but would buy from them again!

LARGE inventory. Very helpful.