user
Appearance
Comments
Tr
Review №1

Kyle was exceptionally knowledgeable and efficient in helping my wife and I to choose and then purchase ourselves a new bed. We were not really looking forward to the experience of traveling between different retailers and trying to decipher what seemed to be a very difficult decision. We were greeted upon entry by Kyle and after giving him a general idea of what we wanted, he patiently walked us through the building testing a variety of options. When we finally arrived on a special setup to suit our needs, Kyle then discussed financial options and informed us as to the special sales that were in process at that time. We opted to get the warranty extension on both mattress and power base with the savings from the sale more than covering the extra costs and providing us with peace of mind long after the purchase. We even bought a few extras, 3 pillows and a mattress protector, to go with the bed. We were extremely pleased with our experience and interaction with Kyle. He was beyond professional during our visit and was very pleasant to deal with regarding our purchase. He is a wonderful representative of your company. Thank you Kyle, for all your help today.

Ja
Review №2

Lamar waited on me and he is awesome! He helped me with pricing and the best fit for what we needed. He was so helpful and nice. I highly recommend this location.

Sh
Review №3

Lamar was great. Patient in helping me find just the right mattress. He listened carefully and let me try out several mattresses that would meet my needs and keep me on budget. When I returned to make the purchase Gina was attentive and so polite, she even gave him the credit for the sale. Very pleased with the staff.

Ke
Review №4

Lamar was entirely professional and a pleasure to work with. He is a great communicator and really knows his products. BTW, he also gave me one hell of a deal.

An
Review №5

Very good service. Didn’t badger me to buy anything I didn’t want. Lamar was super knowledgeable of the products. Gave us a great deal on a king mattress and box spring. I’ve bought from Mattress Firm before, so I expected good service. Lamar went above and beyond! I would definitely recommend this location to anyone looking for your sleeping needs!!!!

te
Review №6

Mr. Kendall, was my salesman and he was very patient with me. I was undecided and he really took his time to help me figure out what I wanted. It felt like I was taking forever to make a decision, but he never pressured me nor rushed me. I really appreciated it. He was also very knowledgeable about every matress, and he made me feel confident in my purchase. I would definitely recommend Mattress Firm to friends and family.

E
Review №7

Kyle was great. He took the time to show me all of the options available to me. He even extended an extra effort to get me what I wanted at a great price. He took that extra time with me to make sure I had exactly what I needed. They provide excellent service and are very attentive to their clients. I highly recommend Mattress Firm.

Pa
Review №8

Kyle is the BEST!! We came into the store with no knowledge and a modest budget. By the time we left, we felt educated about mattresses of all kinds and super excited excited about our choice! There was zero pressure and Kyle was patient and took the time to help with our specific needs! This place is really great (ask for Kyle)!!

Ni
Review №9

Lamar was outstanding! The day after I made my purchase I decided to upgrade; he was still patient and kind throughout the entire process. I will refer my family and friends to Lamar.

Ch
Review №10

We had a wonderful experience shopping for mattresses and adjustable frames. The young man that helped us was patient and very knowledgeable about what we were looking for. We bought the purple mattress and an adjustable bed. Need a queen cuz I needed to downsize my king. Everything went great. Just waiting on delivery which is on Sunday.

La
Review №11

Kyle, was wonderful with my 13 year old in regards to selecting the perfect mattress! My son was very interested in every mattress and was serious about his selection. After 2 hours we found the perfect mattress! Thank you!

As
Review №12

The sales person was very helpful. Very polite, and answered all our questions. Covid practice. And was very patience. And we needed a lot of patience

Au
Review №13

I had the pleasure of working with Lamar at Mattress Firm and my experience was nothing less than excellent. He walked me through what types of mattresses they had an the current deal going on. Once I decided on the mattress I wanted, the process was swift and he was extremely helpful and personable. I would recommend this store to all my friends and clients. Good hospitality goes a long way.

Sa
Review №14

I had a great experience, Kyle is so knowledgeable about the products. He was very helpful and I was so impressed..

Ro
Review №15

Lamar greeted us when we walked in and worked hard to find us the right mattresses at the best price. We purchased several mattresses that day and feel that we received a good deal and great service by a friendly and down to earth rep.If the delivery team is half as good, I will consider this purchase a complete as success!

Ti
Review №16

Kyle is the store manager at the Norcross Outlet location- Hands down, best mattress buying experience I have ever had. He was courteous, helpful and went out of his way to make sure we understood product features and ensured a delivery method that would be best for my family.I am so grateful to him. Good choice on having him represent for that store, MattressFirm - Kyle went above for excellent service, even under harder sales conditions- he is worth recognition.

Lu
Review №17

Lamar went above and beyond to help us get the mattress we wanted at a great price. When the mattress went on sale online a few days after we bought it, Lamar quickly worked to do the price match and get us a refund of the discount amount. Hopefully the purple mattress lives up to expectations, but if not, we’ll work with Lamar to return and exchange !

Da
Review №18

The rep Lisa was so amazing, her knowledge and expertise allowed me to chose the bed that I will absolutely be happy with allowing me to take all the time necessary without feeling rushed. I am grateful for her time and patience. I am very satisfied with the service.

Ch
Review №19

We visited and purchased a king and a queen yesterday.James who took care of us was very kind and made us very comfortable.Awesome!!!

Te
Review №20

Sales associate Lamar Mitchell gave excellent customer service and tried his best to help my wife and save even more. He and patient with questions and thorough when explaining the differences in quality for each mattress. I feel great about purchase over all and feel confident I made a good choice. I would highly recommend this store over any other Mattress Firm is the Atlanta surrounding area. And I will definitely be back for future buying.

Da
Review №21

Appreciate @MattressFirm outlet On Dawson Blvd … in ATLKyle assisted me help me find the best mattress and Lamar was great as well they both had good energy and great customer service!

Ma
Review №22

Great mattress buying experience working with Lamar Mitchell. Lamar gave my partner and I the time and information we needed to make an informed decision. Not only did he answer all of our questions, he was extremely patient and never rushed us. While our expectation was to continue shopping at other stores and get inundated with information, Lamar made it easy for us to make a same day decision and get on with the rest of our lives. Highly recommend anyone who needs a mattress shop at this location.

Br
Review №23

We walked in and were instantly greeted and asked about our preferences. Lissa gave us a quiz and it gave her some direction as to what we needed. The experience wasn’t long or drawn out. We are waiting for our new mattress to be delivered!

Ni
Review №24

5 stars for Lissa! She was quite helpful in my selection of a king sized mattress. She juggled me and another client while searching online for inventory.

Gr
Review №25

Really impressed with all the choices and the knowledge of the employees here, especially Lamar. Lamar walked us through all the mattresses we might enjoy based on our preferences. He took the time to explain all the details for every mattress we tested. He was super nice and eager to get us a great deal. We are extremely happy with our purchase and couldnt have done it without Lamar. Loved this place and definitely recommend!

St
Review №26

During my visit at Mattress Firm Outlet (Jimmy Carter) sales consultant Ashley greeted us professionally with a smile. The location was clean and was environmentally safe base on COVID restrictions. Ashley was very knowledgeable and patient while I decided on the BeautyRest Hybrid. Which is very comfortable. I’m excited about the new purchase and relationship with Mattress Firm

Da
Review №27

I intended to simply check out somemattresses but the sales rep, Lamar who greeted us promptly as we entered the warehouse was so patient and knowledgeable that I left with a new mattress at a great price and assurance that I’ll actually get it on time as promised. It feels good to have customer service you can count on. I would definitely recommend this place and ask for Lamar.

Jo
Review №28

James was very helpful with my selection and took his time explaining different options. He then worked to show different selections that were close to my budget.

Ke
Review №29

Lamar was great, he found what I needed and a great price!

Ju
Review №30

We stopped in to test out some mattresses and Calah was wonderful! She was very knowledgeable and informative about the different kinds of beds and their features. She gave us time to relax and we never felt like she hovered, but was always close by in case we had questions. With the buying process and delivery being excellent, I can not recommend her or this store enough!

mo
Review №31

Lissa was fast and to the point. Very professional. Thanks

Jo
Review №32

Immaculate showroom. I’ve never seen a Clearance Center so Nice. They have all the new and all the clearance. Kyle and Lisa were Amazing and out of all the places near by I settled on Mattress Firm Clearance 6448 Dawson Blvd. Ask for Kyle and Lisa. New Stearns and Foster being delivered and setup. Sleeping so good as I really have been overlooking my Mattress. Not anymore.

Ro
Review №33

When we walked in, we were treated like one of the family. The person who helped us, to include in the bargains that we received, went way above and beyond the call of duty to make sure that we received the best quality, our favorite mattress at a price that we could afford. We highly recommend this place to anyone.

so
Review №34

Effective straight to the 🎯 Target kind considerate attentive most importantly no delay in getting IT done

br
Review №35

I would recommend this store to friends and family.The service Kyle provided was outstanding.Me and my wife were very impressed.We found the King bed that fit are comfort with his help.He was very patient and went out his way to answer our questions.Kyle and Samual greeted every customer the same as they entered. I will definitely return!

Fl
Review №36

We initially went to your Peachtree Corners location. The agent there was Ashley. We needed two California king mattresses. Ashley, was very professional, patient and knowledgeable. She is an asset and should be groomed for a leadership position. We returned the next day to meet Ashley, at the Norcross location on Dawson st. She was able to track down what we needed. We are very happy with our products and level of great service Ashley, provided.

st
Review №37

My first time shopping here I bought a mattress queen size box spring and a frame for my son March of this year 2021 the box spring started cracking not too long after I bought it the wood inside I had to put in for a warranty claim which they acted on something 5 days gave me no trouble for a replacement or if I wanted to buy a different box spring I had to take it to the store and wanted to clean paper and I learned that when buying a box spring youre not buy one with wood inside for some people it might be okay but buy one that has metal frames inside and wont break as fast as the one that comes with wood inside so I purchased the upgrade one had to pay the difference which was okay cuz it wasnt that much they work with me and it was very nice and friendly and gave me no trouble and it even waves some fees when we delivering it I have no complaints as of now and I probably would shop there in the future

Ja
Review №38

Lamar was exceptionally helpful. Not just helpful but gave me much higher satisfaction towards Mattress Firm company altogether.Throughout out house move experience, Lamar’s help and arrangements of difficult delivery schedule was much more than expected.Once again, we thank Lamar and Mattress Firm. I won’t be surprised to see Lamar at a higher positions within the organization.

Va
Review №39

Great service and knowledgeable team! Kyle did an excellent job at helping us find the perfect mattress at a great price. We are very satisfied with our experience at Mattress Firm.

Sa
Review №40

Lamar was extremely patient and knowledgeable. He took his time to inform me about the different types of mattresses they offered and I was able to make an educated decision that would best fit my needs. He went above and beyond to ensure my mattress was delivered a couple of days later as promised. His suggestion was spot on and I love my new mattress.

Ma
Review №41

Ashley was wonderful to work with and significantly helped our non profit ministry find two perfect mattresses! Would definitely use them again! Excellent customer service!

la
Review №42

I worked with Kyle, he was very knowledgeable about products and was able to give me recommendations based on what I told him I liked. I came in 3 weeks prior to making my purchase today to browse and he remembered me and the mattress I liked. Today he was very patient and talked me through making my final selection (I wanted a quality mattress but I also wanted a great value). Amazing customer service and I would definitely recommend him.

Be
Review №43

I highly recommend this location. From the time I walked through the door, they were welcoming. After telling Antonio what I was looking for, he matched the perfect mattress on the first try. Even though he showed me several options to pick from. I fall in love with the first recommendation. He is very knowledgeable on the product. If you ever go to that location, I highly recommend asking for Antonio. He will find the best deal to satisfy your budget!

Je
Review №44

Lamar is an amazing sales associate and definitely knows his mattresses.

Da
Review №45

Kyle despite working for the company treated me as if I was a guest... reminding me of key points to remind our guest and even some cool factors I knew little about. It was also pretty cool reminding myself on what our guest experience is supposed to be like.

ma
Review №46

I came in to this store today looking for a mattress on a budget and i’m extremely impressed. Lamar was SO helpful!! He listened to our needs and found us the perfect mattress. We told him our budget, and he made sure to find the perfect fit for us UNDER budget!! Definitely recommend visiting Mattress Firm Clearance and getting help from Lamar when it’s time for your new mattress!!

Si
Review №47

Lissa is GREAT!!! She provided me with awesome customer service. I purchased two mattresses in my budget. I’m happy and my daughters are excited to sleep on their new mattresses.

Gw
Review №48

I would like to thank Lamar, he has made me believe in great customer service again. My experience having him help me has been excellent! I had back surgery and needed a new mattress. Lamar was so patient and kind and very knowledgeable. I had a few difficulties choosing the correct type of mattress and I needed to exchange my mattress. Lamar was the BEST he never acted like I was a bother, he was so pleasant each time I needed to speak with him. He always had the answer I needed. LAMAR YOU ARE THE BEST!!!

Na
Review №49

Kyle was a pleasure to work with he’s very patient and kind. I was very impressed with his knowledge of all the mattresses

MC
Review №50

Got a great deal on King mattress package with Antonio! He was very helpful, knowledgeable and no pressure. So glad we stopped by this location.

Mi
Review №51

Lisa was great. I called ahead to let them know which mattress I wanted to pick up after finding it online. Lisa had the mattress ready to be loaded prior to my arrival. Payment was fast. Lisa helped me load the mattress into the van. Thank you Lisa! : o )

Je
Review №52

Kyle was amazing and gave me amazing customer service at the Mattress Firm Outlet. We were able to purchase 2 beds (king and queen, and 2 pillows) for the price of one!Just a wonderful experience!

Ya
Review №53

I had a good experience with my sales associate and was able to give a good deal enough to make me buy it. However I did feel “unseasy”when I ask another sales associate a favor which to the answer was no. When my original sales associate came back I ask the same question and he was more than accommodating. I guess that encounter left a bad taste in my mouth.

nu
Review №54

The care was excellent. Lamar was very professional and he took his time and explained everything. Good service I would recommend this place to my friends and family.

Ad
Review №55

I needed a bed in one day and Kyle and Antonio were awesome! They got me a bed within my budget, loaded it up for me and we’re super considerate the whole way through. Great social distancing too!

Fu
Review №56

Great experience, Lamar took his time to explain the options best suitable for me. Will recommend to friends and colleagues

Ya
Review №57

Thanks to Lamar Mitchell my experience was smooth, fast & received amazing discounts for my kids beds.Thank you again for your amazing customer service!!!God Bless & Happy New Years 😇

An
Review №58

We were assisted by Lamar. My husband originally called in to ask a few questions about an adjustable base and mattress. Lamar answered all of his questions to satisfaction. We then scheduled an appointment to come in on a Saturday which we did and as soon as we asked for Lamar he knew exactly who we were and what we had called in for. He showed us a variety of mattresses that met our interest and with his help we later settled on not only a mattress but an adjustable base as well at an unbeatable price! I will definitely recommend this location as well as Lamar to friends and family.

Ti
Review №59

I Walked in and I was asking for bed rails seems no one was listening which made me feel like walking out but when this lady walked up helping me find the right bed rails she went above an beyond😊 to help me ..Good customer service goes along way and when it’s time to buy my other mattress for my guest bedroom I’m coming to her !!

De
Review №60

Antonio was my salesperson and he was great! He listened to everything i wanted and kept me under budget. If you want to sleep good, go see Antonio! He makes it happen.

Ma
Review №61

Monica was a great help. She’s beautiful as well 😍

To
Review №62

Great and knowledgeable service. Kyle was so helpful.

sc
Review №63

Great service, Sales Rep Lamar knows his products

Al
Review №64

Lamar was extremely knowledgeable about all the products. He is very patient and will answer any questions or concerns you have. He aimed to find a mattress that fit our needs. Overall a great visit and Lamar made everything easy!

gi
Review №65

It was an excelent serviced since we waled in to the last minuts we walk out theyre are friendly and never get tired of us asking a lot of questions out standing service with a respect

De
Review №66

Monica was very helpful and effervescent. She identified our needs and budget and helped us get everything we needed. very pleasant day.

Cy
Review №67

Lamar was very helpful in finding the mattress I wanted for a discount that the tempur-pedic store would not have done. I recommend going to the outlet for your mattress needs.

Ma
Review №68

Lamar was An awesome sales person! He walked me through every step of the adjustable bed purchase.… His knowledge of how things work and of the product were exemplary. Mattress firm couldn’t ask for a more on point employee. Thanks for everything

Dw
Review №69

I would highly recommend Mattress Firm Outlet on Dawson Blvd for your mattress needs! The customer service representative (Lamar) was extremely helpful, courteous, and knowledgeable! He helped me make a well informed decision on my selection of the best mattress for my comfort and affordability. Outstanding service!

Sh
Review №70

Lamar is far and away the best rep in the Greater Atlanta area. He is extremely knowledgeable and well-versed in the latest models. More importantly, he is patient; which makes the buying experience much more enjoyable. A+. Would recommend him to anyone in the market for a new mattress.

Ta
Review №71

Lamar helped us so much at Mattress firm outlet! We got a great deal and he was patient and answered all of our questions. I was also helped at another mattress firm by Hayden and he was also very patient and answered all of my questions as well.

An
Review №72

Awesome Experience!!! Totally recommended.. Thanks to Kyle... lots of Patience and very Professional‼️

Ta
Review №73

Today I bought a mattress for the first time in my life and Antonio walked me through all the different options even when I asked the most ridiculous questions. Laid out all the payment options and got me on my way home to my new mattress. Will be returning soon to purchase another few for the other bedrooms in my house.

Th
Review №74

Kyle was our customer service representative and he was a breath of fresh air. Im a single mom and was buying mattresses for my two teenage boys. I wanted to get them something nice but wasnt able to spend a lot because I needed two. He cared so much about my spending and about getting my boys the best for the money. He was extremely considerate and compassionate about our needs. KYLE ROCKS. He was heaven sent. Seriously, it was a big deal for us and my heart really wanted the best for my boys. He made that possible.

Gr
Review №75

I can only testify to my first encounter, which was great. As soon as I arrived the staff put on their covid masks as a courtesy and the proprietor eagerly inquired how he could help. Within one minute after I had expressed my need he showed me some options that fit my description. Giving me the advantage of a sale that had just passed I was able to obtain additional savings... making my price $100 lower than a nearby competitor. He was considerate to accommodate all my questions to my satisfaction, and it did not take long until I was able to make my decision. It was 15 minutes before closing time when I arrived. Although I made my decision, without any pressure, before closing, he stayed late just to accommodate my questions. At my request, he took time to explain some options on a motorized bed that I wish to consider for a future purchase. He was ourteous and efficient. This was a complete contrast with another store that I visited earlier. So far, I would recommend this store to anyone.

Ka
Review №76

It was a good experience. The Sales Associate was considerate of my budget and made a big effort to get me a good deal.

Ca
Review №77

Lamar at the Norcross location near jimmy carter blvd was soooo great. He was working pretty hard and multitasking and still made us feel very noticed. I’m hoping my clearance mattress is as soft as the one i tried out!!!

J
Review №78

Kyle Jordan did an awesome job finding me the perfect mattress. I had an idea of what I wanted but he took the time to find the exact fit for me. I saved so much money I’m actually planning a beach vacation with JUST THE SAVINGS. Call Kyle and save some time and money.

Ja
Review №79

Lissa was great with customer service and giving us all of options! I would definitely do business with her again!!

wh
Review №80

Our sales associate, Lamar, was really helpful and superb. He walked us thru different kinds of mattress es and that really helped us choosing the right one. Cant wait to get my new mattress at home!

Ya
Review №81

I stopped by randomly and it was the best buying experience of the day! As soon as I told Antonio what my needs were, he immediately zeroed in on the products that fit them, within my price point. i was in and out in 20 mins and chatting and laughing all along with the best sales rep Ive interacted with in a long time! He listened, wasnt pushy and gave me the best deal. I will always come back to him even though that store is not the closest to my home.

Yu
Review №82

Lamar was awesome. He helped us get a mattress when we needed it at a low price.He listened to our needs and gave us exactly what we asked for.

He
Review №83

Lissa was a wonderful salesperson who was very patient and kind. She gave us the space to communicate with my wife and gave us great options. We bought that same day in about an hour, in and out! Highly recommended Lissa.

Ka
Review №84

Wonderful customer service and great prices the sales Lady name Lisa at the Norcross store super nice I will go back to the same store in future

Ve
Review №85

Lamar has good knowledge and answered all of my questions. Bought twin full Queen from him and it was a great customer experience including arranging delivery in another state. Keep up the great work!

Al
Review №86

Excellent customer service!

Ra
Review №87

This is at least my third purchase from mattress firm. They are professionals and really have my best interest in mind. Today, Nicole and Lamar tagteamed to ensure that all my needs were met. I would not go elsewhere.

BR
Review №88

Kyle at Mattress Plus was very helpful with assisting us!Very easy checkout and great Sale!!!

Ju
Review №89

Very helpful and knowledgeable! Got a great deal. Thanks!

sy
Review №90

I received great customer service from Lamar M.! He was able to help me figure out which mattress would best fit me! It was also a plus that he was very knowledgeable with all of the choices of mattresses and how they are manufactured.

Mi
Review №91

Thank you so much for taking time and giving detailed information to help me make a decision I will return soon and will tell everyone about your exceptall service Thank again Ashley you.are absolutely the best !!

Te
Review №92

Very friendly and knowledgeable of their products . And great prices.....ask for Lisa.

KU
Review №93

Mr Kyle is amazing consultant, he was so proficient in his work .. Gave me the best deal .. Keep up good work

Do
Review №94

Excellent customer service, clean store, Lamar was amazing and so detailed in explaining everything on how their sales and financing plans worked. Speedy delivery too

Mi
Review №95

I absolutely love my new bed! Kyle was awesome and very knowledgeable on the different types of mattresses!! He assisted me in finding the perfect mattress and adjustable base to relieve some of this back tension! Thank you Kyle for taking your time with me and not getting frustrated with my 2000 questions!! 😂😂😂😂

De
Review №96

Lamar was courteous and knowledgeable about all the mattresses and helped us pick out one that suited our needs. We got a great price and wouldn’t think twice about buying from here again.

Ta
Review №97

I would like to say thank you to Kyle Jordan for assisting me on 12/7/2020. I came in just exhausted and body hurting from my current mattress. Kyle Jordan and Mattress Firm has now made me a very happy person. Thank you so much for being the angel that I needed that day. Leslie Green

Jo
Review №98

Went here looking for support legs for an adjustable legs. (Already knew the answer but thought I’d try) Lamar greeted me when I walked in. Told me what I already knew he’d say: that they don’t sell them in store and have to be purchased online... but then he offered to go in the back and check what parts if any they had laying around. After 2 trips and 50 questions he came back with a match. And told me I have it at no charge!! Would’ve gotten 5 stars just on his helpfulness and attitude alone. I’d give him 6 overall if I could!

G
Review №99

Staff is friendly and eager to help upon entering. Antonio was personable yet professional. Definitely recommend this location!

Bh
Review №100

Lamar was incredible! He was VERY knowledgeable and patient! Hands down best experience

Information
27 Photos
100 Comments
Rating
Similar organizations