Bought side by side fridge 9 months ago from old management. Had issues with missing parts when we went back to pickup. Argued for several months after to no avail. New management solved all problems in 2 days. Great job!!!!!!!

We bought three LG appliances at a group price. We did not receive an itemized receipt and now need one for compensation from LG due to the compressor going out on the refrigerator. We are sitting at 6 weeks out from when it happened with no repair/no resolution from LG. Every time I call this store to talk to the person working on it he is out. I ask to leave a message for a call back and it doesnt happen. This is awful customer service. Buy as local as you can and no matter how it is purchased ask for an itemized receipt right away.

I go here often when I need new appliances because they’re the best place in town to go! Prices are reasonable and the staff is very knowledgeable about the product and respectful. I would definitely recommend!

I WAS impressed with the new Kenmore range we bought 2 years ago, until the digital control panel went out, ordered one and put it in. Lasted a couple weeks and now went bad again. Looking at online websites, evidently the electronic issues are a weak part of the Kenmore line. So now its off to find another stove.

Staff push online orders not helping in store. seem to have little to no knowledge on appliances. seriously if I have to order it online I wont waste my time coming to the store.

Not quite sure whats going on with the store right now I was told a little bit but hopefully someone comes in there takes it over and reach structures it. Its kind have been shoddy lately.

Bought a mower there. Both gentlemen working in there were very knowledgeable about the products and helpful.

I HATE furniture shopping so the thought of buying a new bed was not one I enjoyed. I stopped into Sears because a friend suggested it. I told the man that helped me what I liked in a bed and he showed me a few I might like. I literally tried out 3 beds and was done. I found the perfect bed and ordered it. It was very easy and the amount of help I received was perfect! Thanks for making my shopping experience easy!

Friendly staff. They dont always check on if products are in stock. I usually check the website to see if stuff is in stock (not that is a real issue). Otherwise great place. Clean and organized. Always willing and able to help you get and find things to suit your needs.

Their maintenance agreements are definitely worth buying! Good stuff ordered from the factory! This is where I bought my washer at a good price!

Committed to the community because they are part of it, if you have a been in the store go check it out great appliance options and great prices.

Great store. Nice selection. Knowledgeable staff. Will be back.

I got a washer, dryer and freezer from these folks. Very helpful and great customer service!!! Thanks a bunch guys much appreciated:)

They ordered a part for our mower. We paid more for expedited shipping to get the part here faster. The part never came. I say that again the part wasn’t shipped. No email or phone call to us from Sears. The local store made us call a Sears corporate phone number to request a refund even though we paid the local store to order the part. Never again will we do business with this store.

The staff and service is amazing! You can tell the owner really cares about his staff and the customers. This is a business we love having in our community!

Nice store has a good selection with hometown friendly customer service.

Great store, friendly staff, always have what i need, only place i shop when im in town

The new dryer is wonderful thanks for looking out for me. That sales and service was wonderful. They loaded me up and got me on the road asap... and the team was very pleasant and ready to stay and help...! Thank you.

Friendly and knowledgeable staff. Great store.

Always great service from a helpful staff!

Excellent service! Very knowledgeable & helpful!

Had someone greet me at the door as soon as I walked in. Asked me if I needed help and took me to the item I needed. Sales associate was knowledgeable about the item I needed. I asked about changing the part out and she gave me a website that I could go to for details along with her explanation.

Great place for replacement parts and new tools

The gentleman was very good about explaining product and did everything he could possibly do to get us the credit to buy our snowblower. Couldnt be any better. Did an awsome job!

Fast, courteous, friendly, well stocked, reasonably priced, couldnt ask for any better

Was a great store has quality tools and the staff was really nice and polite and they have great sales on their appliances.

Very friendly and helpful staff.

Very friendly workers, helped my daughter. Pleasant people

Great staff, very friendly and knowledgeable!

Store could really be more organized and cleaned up.

Great store and staff love going there.

Great customer service 👍

Great service good prices love the sales

Where do I even start !! Never doing any business here again o not to mention the rude service

Awesome Store great Staff and Adam is always so helpful

Great staff and great prices

Love sears but Norfolk Sears sucks. Service department sucks. Managers attitude sucks. Shitty store.

Great staff and a friendly environment to shop in.

Great store Great staff I love shopping in the store

Great place for appliances!

I LOVE CRAFTSMAN BUT NOT NORFOLK

Great customer service

Thanks for the help with my old old old old angle grinder bought from Sears in probably the 1960s! They didnt have to help but they did.

Thank you Trent for all your help in purchasing our mattress today!!

Great customer service!

Very helpful and pleasent

Great experience!!

Always helpful

Helpful

Great place

Had what i needed

Friendly

I hate it