user
Harbour Marine
4401 Pretty Lake Ave, Norfolk, VA 23518, United States
Appearance
Harbour Marine
Comments
Ja
Review №1

If you need your boat worked on, this is the place to go. Its the only place I bring my boats to get worked on. Their techs are top notch and their turn around time is great! You wont be disappointed.

Ch
Review №2

I recently purchased a Road King trailer from Harbour Marine this is my second trailer purchase from them. As with the first trailer William and staff could not have been any nicer to deal with. And on top and that The Road King trailers are imo the best

Ro
Review №3

I had an excellent experience today at HM. They had the boat Ive been searching for, and it was extremely clean and priced correctly. The staff, replaced a few trailer parts for free so that I was traveling safely. Great experience . And my dog fell in love with a Scottish girl.

Cr
Review №4

William and staff were a great help to us. We were in need of a Verado 350 and William not only had it, he had the best price. He and Robert were extremely helpful. They answered all of my questions and went way above and betond to help me.I would highly recommend doing business with them!

WR
Review №5

WORK FLOW! 🤙🏾

Ti
Review №6

They can handle most all on your boat needs and stand behind their work.

Ra
Review №7

William did a great job getting me the motors I needed. 5 stars for the effort Thank you!!

Ka
Review №8

I can’t speak to their services, but when we inquired about service every single person we spoke to was rude and condescending.

ra
Review №9

From Alabama. Located the boat I purchased via boat trader. Called Mr Braun, extremely professional and helpful. Decided to make the purchase and his guys set the boat up with a new Mercury Motor, then before I picked up, I asked for a stainless prop. Whatever request and issues I had, his team took care of it. Office Staff polite and courteous. The Techs set the boat up perfectly. Picked it up and have had in the water twice. Perfect rig for me. I cannot say enough good things about Mr Braun And his team. 1st class people and service!

Br
Review №10

Nothing but good things to say about Will and the staff at harbour marine/hm boats. Talked over the phone with Will for about a week and he provided all the information, pictures, and videos I requested with ease. I decided at that point to make the 6 hour drive to see the boat and I was not disappointed at all! We took the boat for a sea trial and discovered one small issue which was taken care of before my paperwork was even finished. They also prepped the trailer and made sure everything was ready to go for the 6 hour trip back. Couldn’t have been happier with the whole experience and this is coming from someone in sales myself and who has owned plenty of boats. Thanks again to Will and Harbour marine.

Na
Review №11

William the owner is patient and awesome, I didnt buy a boat from them but that was for personal reasons and if I ever want to get a used boat from dealer I will be going to see him. They have a nice marina with slips for rent. Outstanding people and service go there if you can.

ch
Review №12

I bought my first boat at Harbour Marine and William and his team taught me how to take the initial steps on this new journey. From proper docking to final registration. First class service and passion for the business!

br
Review №13

Purchased my first boat. Had to get one that was just traded in because right now is difficult to find a used boat in working condition. Overall was a good experience, unfortunately the heat wave allowed things down. Had to take it back for an engine adjustment. William and the staff have been helpful and flexible. Had a few hiccups along the way but we got over then and everything smoothed out.

Ch
Review №14

Great team at Harbor Marine. From purchase order to delivery the process was simple with no hitches. William Braun was extremely helpful in answering all our questions Robert Taylor, their service representative gave us a great class on the operating functions of thd motor.

Jo
Review №15

Found a pontoon they had I liked for sale online. Contacted William about it. We clashed a bit over the phone ( I can be hard to talk to so I take half the blame lol) but we moved on and made a deal. Went to pick the boat up and had a good experience. He took me for a ride and made sure I was completely satisfied. Even answered a few wiring questions I had over texts a few days later. Would recommend them to others and would purchase from them again.

Mi
Review №16

I have taken my boat to HM Boats a couple of times. Robert and the crew have always taken very good care of my boat. Service is fast and reliable. These guys are the best I have used.

Le
Review №17

I want to thank William, Robert, and Josh for all their hard work and persistence. The boat is perfect! Couldnt ask for any better. They stood behind it 💯 percent

Br
Review №18

I just recently purchased a boat from Florida, and had previously been shopping at Harbour Marine. I contacted William with many questions about this boat, concerns, and general boating advise. William was nothing short of professional in helping, and guiding me with my purchase. Yes, I didnt even buy the boat from him, but he treated me like I was his customer still. He opened my eyes of things to look for, gave great advise, and became a trusted sounding board for me. In business today its hard to find someone that is willing to help you and guide you even if your not spending your money with their company. Well all things come to those that earn it, and William has my loyalty & business. In purchasing my boat, I ended up buying the trailer from Harbour Marine, and they even ended up shipping the boat for me. It just goes to show you that if you take a little time with, and care for your customers they will always come back and work with you. Currently Harbour Marine is servicing my new purchase, and I cannot wait for summer! I run my own Automotive business in Newport News, and we can all learn something from great customer service. If your looking for a boat, trying to sell one, get service, or just a honest answer to a genuine question, call William @ Harbour Marine. You wont be disappointed.

Ry
Review №19

I had been keeping my eyes out periodically for a boat for some time and I decided to drive 10 hours round trip to do business with William. He was clear, down to earth and honest the entire time we were working out a deal. I never felt like I was getting rushed, cheated, lied to or thrown through a loop with a bunch of excuses or hidden fees. When I arrived late in the day before a holiday to buy and pickup, his staff had everything ready to go and went over the boat and motor with me. It was extremely stress free as all the oil/fluids, trailer straps, titles, registrations and warranties were taken care of for me. Id recommend doing business with Will and HM Boats.

Au
Review №20

I traveled 20 hrs round trip to do business with Harbour Marine. I have nothing but great things to say about William. He is a very knowledgeable and down to earth salesman. I would definitely recommend them to anyone looking for a boat.

Mi
Review №21

Did you ever go to a mechanic and you just KNEW you were going to pay a lot for something that was a simple fix IF only you had a little bit of small engine knowledge! Im retired Navy, however, ALL I ever worked was on the flight deck, handling Aviation Ordnance! A couple of Christmass ago, my wife bought me a used 14 Skeeter with a 9.9 hp, 4 stroke Mercury engine. It ran fine for a couple of years. I figured it was about time for some maintenance so I had it it checked out @ HM Boats, oil change, the whole 9 yards! Robert Taylor was OUTSTANDING!!! Then when I went to go fishing a couple of weeks ago, I could not get it to start. Yes, all yall gonna say old gas, however, I bought new 93 octane, put in the correct amount of stabilizer and so on! Beats the $hit outta me. I hook the boat up, go out to HM Boats, Robert tells me go get some breakfast, the mechanic will look at it right away. I dont do breakfast or lunch, so I hang around and Robert pulls off the cowl, undoes one screw and says youve got water in the gas! I tell him the gas is a month old, you just ran it a couple of weeks ago. He told me that when THEY test run an engine, they use thier OWN test gas tanks that they KNOW 100% is good gas without ANY pollutants, or contaminants. He showed me on MY gas cap where the water most likely leaked in from the heavy rain we had recently. Needless to say, the tank will NOT stay on the boat anymore but in the garage. Robert blew out my engine, cleared the water out, emptied my tank, blew it dry and sent me on my way! A gentleman with a customer for life!!!Thank you, RobertMichael N. Cohen USN, Retired

mi
Review №22

I was recommended to H&M boats for a motor replacement. I was at a total lost. After speaking to Brandon and Robert, they made me feel rest a shred and handled everything with my boat from start to finish. I dont leave many reviews, but they deserve A 10 star rating if it was possible thank you guys for getting me back on the water quickly without breaking my pocket.

mi
Review №23

I was an out of state buyer William and his team went way over and above to make sure we were satisfied before they let us leave the marina. They even serviced the trailer and hooked it to the truck. During the sea trial I was allowed to drive the boat as long and as hard as I saw fit.....it is a used unit so we found a few minor issues that where delt with professionally and promptly. This is the fifth boat I’ve owned and by far the best buying experience I’ve ever had. I have even asked their team to contact me if they can help with another purchase I’m considering.

Ja
Review №24

Bought a nice stumpnocker here.

Ke
Review №25

Top notch staff. Low cost slip fees and live aboard fees. Wish bathhouse was bigger!

Ta
Review №26

Just recently purchased a boat from William at HM Boats. William along with all of the staff are very kind and knowledgable. They were able to get me set up with exactly what I needed. Wether you need a jon/utility boat, flats boat, skiff, center console, inboard, outboard or anything in between, these guys have got you covered. I highly recommend this dealership. Customer service is top notch.

Jo
Review №27

Great experience friendly staff and overall knowledge of boats is outstanding. Nothing but professional people willing to go the extra mile. Why shop anywhere else?

Ea
Review №28

Terrible boat yard. Staff was incompentent. Purchased outboard and asked to install on dinghy. Bolted on transom off center, broke bulb and fittings by trying to insert 3/8 fittings into 5/16 fuel hose. Filled fuel tank with contaminated water, gas and antifreeze mix requiring removal and cleaning of carburator. overfilled oil sump, etc. Avoid at all costs.

Da
Review №29

William and the staff are good people. I was able to drive down from the DC area and purchase a boat on labor day.

KY
Review №30

Do not take your boat here they will rip you off. They will charge you for work not performed, keep your boat longer than necessary and give you multiple excuses as to why you cant get your boat back and how they keep adding charges. You have been warned do not let these guys touch your boat

Ad
Review №31

William has gone above and beyond with the purchase of our new Boat and Service work. Very responsive and got things done as he said he would.

Ri
Review №32

Quality repair and friendly solutions

Information
14 Photos
32 Comments
4.7 Rating
  • Address:4401 Pretty Lake Ave, Norfolk, VA 23518, United States
  • Site:https://hmboats.com/
  • Phone:+1 757-961-9411
Categories
  • Boat dealer
  • Store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:10AM–2PM
Accessibility
  • Wheelchair accessible entrance:Yes
Similar organizations