I took my phone in on Friday to have a cracked screen fixed. When I picked it, it looked great but was not functioning properly.My phone acts like I am touching certain areas of the screen when I am not. It will close apps, open apps, end calls, scroll through things. However, when I try to do anything on the phone, it will not respond to my touch. There is also a black portion at the bottom of the screen.My screen was cracked when I brought it to Batteries Plus Bulbs but it was not acting like that and it did not have the black portion prior to bringing it in.I took it to Apple to be looked at. They confirmed this is a common issue that happens when a phone is fixed through a third party. Unfortunately, I just paid $150 for my phone to be broken further so I cant afford for Apple to fix the issue and will just be dealing with a broken phone for a while.

I recently needed 2 keys to replace the ones that were lost. Its been over a week and the manager said it would be another week to get the keys ordered. I paid upfront but Ill get refunded and I will no longer patronize this business.

The Norfolk store on 21st street you have to Yong men that decided they did not want to honour the 3 year warranty on this expensive battery I for my truck. I usually go to Auto Zone or Advance Auto But since this place only sales batteries and their batteries are more expensive I figured there would honour their warranties but they dont..Never again

Had what I needed and reasonable priced.

Website said batteries were in stock at this store. Never heard that order was complete. When I stopped in I was told I was supposed to call the store before ordering (impractical when website shows them in stock) and in the middle of the ordering process. Store charged me 10% more for similar batteries because it wasnt the exact same ones. Very poor overall performance!

It was good for my first time. Thank you.

Clerk who attended me didnt hide his boredom. Curt and unfriendly, he clearly would rather be anywhere else.

The people there are very friendly and help as should be

Excellent service experience at this location with fast service.

They have it. Seriously. Whatever it is from crazy types and sizes of batteries to iSound multi-port jump chargers. They also have deals for businesses. In hurricane season this is the place to get the unusual solutions to keep your tech running.

Staff is always helpful and efficient. They always have what I need in stock. The new curbside service is awesome order your items, drive to store, call when in parking lot and then they bring out the purchased item(s) in less then 5 minutes. It truly Was 2 minutes. 👍

Hey there are 3 people working and all on the phone, so I wait to be told we dont have your screen but we can get it for 299.99 after the person at the counter did the math to figure out how to charge 250.99 for labor. Good grief, AMAZON RULES

Made an appointment yesterday to have a car battery installed this morning at 830. Paid, received confirmation, etc. I get a call at 805 this morning from an employee stating that theyre unable to do installations on my vehicle and were canceling my order. He said the refund would take a couple business days. My problem is A) why did I enter my specific car info to order the install if they cant do them? and B) why did it take until 20min prior to the appointment to get notification that it wouldnt happen?This is the second occasion Ive had an appointment/online purchase at this location end up canceled last minute due to them not being able to provide the service advertised and paid for.

Ordered online, store called before I left and said they didnt have it. Call another store called me back and I drove to pick it up! Smooth

It was a quick battery replacement. The phone is performing nicely now.

Young lady was very pleasant and answered a bunch of questions I had about a key fob.

Great customer service at West 21st Street! All three B+Bs employees were so kind and so willing to help.

I have always had a great experience anytime Ive been there excellent customer service!

Very helpful staff. They have all kinds of batteries and bulbs here that can be hard to find at other places. They also recycle bulbs and batteries for what I felt was a very low cost especially with the old fluorescent bulbs that there is really nothing to do with and supposedly breaking them is bad for the environment.

Friendly and helpful customer service. Great place for thermometer batteries!

Great, ordered a screen for my Galaxy, dropped it off, done in 2 hours.Couldnt get any better

I never been to the other batteries plus locations, but the one on 21st Street has EXCELLENT employees. They are well received and highly recommended. I would give them 20 stars if I could.

Great! Service was quick and friendly! 5 stars.

Fast efficient service

Great service! Nick is professional and very knowledgeable. Fast service and good price.

Great customer service and extremely helpful.

I got a GREAT price on the battery for my 1983 240 D! I ordered it on Thursday night. On Friday I received an email saying it was ready for pick up! The battery is a perfect replica of the battery I bought from the dealership. I was totally surprised! Picked up Friday night and installed it. My girl started right up! I recommend anyone that needs a vintage battery to use Batteries Plus!

I brought my phone in because I wanted to know if I needed a new battery or a new phone. Turned out that I didnt need either. My screen lighting was all the way down. I thought that my phone had died, lol. Anyway the Attendant gave the phone back and said, have a nice day. He didnt try to pull a fast one or anything. What great service! This wasnt my 1st time coming to this establishment and it wont be my last.

Had my battery filled and charged before my pickup! Plus the service member helped me pick the bulb i needed. Nice job! Thanks!

Just got my S8+ screen fixed in a little over an hour or so. Cat is a wonderful employee. Extremely professional as well as friendly. I will certainly be recommending Batteries Plus to anyone who needs repairs done to their phone.

Had an incredibly frustrating experience at the Ghent location last night. I had called in advance to be sure my stolen key fob to my car could be disabled and that the two key fobs I did have could be reprogrammed to work. Nick assured me this service was available for my particular vehicle. I arrived at the Ghent location and was told by the employee that was working that he didnt know how to do that. I assured him that Nick had said it was possible. After an unprofessional back and forth between the employee and myself, I ended up calling the Chesapeake location from INSIDE the Ghent location to ask the gentlemen working at the Chesapeake location if this service was available at all locations. He assured me it was. I asked if he could call the Ghent location to explain to Jay how to do it since Jay repeatedly told me he didnt know how to do it. Suddenly Jay was on his own phone with someone else asking to be walked through how to do it. He took the laptop and other tools out to my van and had it done within a few minutes, which confused me because he kept saying it couldnt be done. The only reason Im giving two stars is because he reprogrammed two keys for the price of one, which sounds fair for the amount of frustration and confusion surrounding the whole experience. After he was done I said, See, you learned something new! Now you know how to do it, to which he replied, No, I already knew how to do it. What? Needless to say I wont be going to that location again, even though I live in Norfolk. All employees should be trained to perform all services offered or at least be resourceful enough to call someone before the customer has to.

Went for a back up battery got quoted an unreasonably high price. However needed ASAP so the back up would continue to work. Manager or owner heard I run a business and immediately quizzed me on if I needed more items for the business. Declined and said I would reorder my battery needs via amazon as they were definitely less expensive, they then reduced my original quote by 60%!!!! Then got multiple calls asking for more business. Sorry if you cannot quote me the actual best price first you will be the last place I search for what I need.

I’m very happy! My screen was totally busted I thought I had to get a new phone but these phone gods fixed it like new!!! Thank You I definitely will be backWith friends!!

Excellent customer service and speedy ready time from ordering online to pick up. The battery itself was an emergency buy because I lost my original one during finals week. The charger is compatible with the inspiron 3520, it charges quickly and the laptop recognizes the charger, but the charge does not hold and it seems to make my laptop run a little hot. I dont recommend leaving it plugged in without supervision.

I purchased a replacement key and key fob for my vehicle at half the price I would have paid at a dealer. The dealer quoted $140 just to program the key and fob and that was outside of the $175 for the key & key fob. Needless to say I never went to the dealer after that quote over the phone.With Batteries Plus you get 10% off by ordering online and picking it up in the store. Once I got there to pick up my order I decided to purchase AAA batteries and decided 10% off of those as well.The people were friendly and knowledgeable. Ill be returning.

Bought a car battery on line for store pickup. Tony (the manager?) was extremely helpful over the phone, verifying that they had the battery, and had some tools to help me change out the battery.Tony was incredibly helpful in helping me get the old battery removed and the new battery installed, as I did not have any of the tools with me.I give the highest possible rating to Batteries Plus on 21st St., and recommend them very highly!

The service was outstanding and the advice was spot on.

Ordered online got 10% discount walked in and showed them my Id and card used to pay online and was out the door quick. Company should start accepting pay pal. On observation not a complaint.

I called this morning to reserve a battery. The staff took my name and said theyd hold it for me. When I arrived 4 hours later, I was informed that they sold my battery and had no other batteries of that type in stock. Save your time and effort and shop elsewhere if you can!

Batteries Plus Bulbs carry the majority of batteries and bulbs I need in a convenient location!

Very comfortable story to be and very knowledgeable people behind the counters did a wonderful job on help me out

Stock lots of items

Rep. had great attitude and I received excellent service

I faund the bateria for my daughter car

Batteries Plus is my Go To place for common and/our unique, hard to find batteries, light bulbs and other miscellaneous electrical items. Generally I can easily find what Ive gone in for and the service is fast.

Instead of selling me something that wasnt exactly what I needed they took the time to explain the differences between their product and what I actually need. Many stores would have just took my money without questioning if the product was the best for the situation.

I had dropped my phone and shattered my screen back in March. Brought it to them so they could fix it, paid over $100 or so and they said it was good. After a couple months my screen turned black and would no longer work. Brought it to a different repair company who fixed the screen for $90 and said whoever previously fixed it didnt do the job right.

Gentleman who worked on phone was very professional and polite.

The store I went to pickup my online order had to send me to different store due to the wrong item was in the package I purchased. Haff to go 15 miles out of my way.

Friendly staff. Very helpful. I had a pleasant experience.

They always have exactly what I need

Excellent, prompt and friendly service from a knowledgeable associate.I will definitely make this my prime store for bulbs, batteries and electronic repairs

Great service today and great prices on batteries. Highly recommend!

I go in a few times a year to replace the battery in my car fob. I have the lifetime replacement agreement and I am very happy with the service and the agreement.

Great and friendly service

Grey and Tony were super to work with today after going to a different store to have my iPhone screen fixed they were a pleasure they have earned my business for a long time.

I have always received excellent and courteous service at the Ghent location.

Great hours, friendly, knowledgeable staff, and best of all an affordable, fast repair on my cell phone.

Found the right battery easily. Tony and gray were amazing reps.

I appreciate the efforts made to find what I need. Thanks

Took too long to get the part

Even after I talked to Nick twice they had the wrong battery but he was still nice and cordial Ill still keep buying my batteries there

Nice selection and very helpful staff

Friendly, knowledgeable and helpful staff.

Poor selection

My iPhone 6 was shattered & the Bulb and Battery team was super helpful, professional & quick with my fix. I would highly recommend them for your shattered screen needs.

Needed a spare battery for my phone tony was very helpful

Great staff, great prices.

Super helpful to replace my Garmin Vivofit CR1633 batteries. They even had the small Philips head screwdriver to access the batteries.

Had cracked and blew out my iPhone 5c, Tony too care of me 100%. Id definitely recommend this place to others. Thanks again Tony!!

They ordered a battery for an old Exit Light, light now works as it should.

Saved me hundreds of dollars on my iPhone. Didn’t need to replace it, they replaced the battery for $50.00 and it’s good to go.

I went in to get my phone fixed. Not only was Grey extremely helpful but efficient as well. She had me up and running in only thirty minutes!

Very helpful

Anthony helped me sooo much and i was having a horrible day

I took my iPhone 6s to get the cracked screen fixed. Got it back and the Touch ID didn’t work, took it back again and now my home button isn’t even on all the way. The staff wasn’t very welcoming but gave me information I needed. Won’t do this again.

Had the screen replaced on my phone. Gray fixed it in no time

Very good services

I needed button batteries for Christmas decorations that were 20 years old. I found them on line at B+B and paid for them with a credit card. They were ready for me by the time I got to the store. No muss, no fuss.

Had the random battery I needed

Excellent service and advice

High Prices

Love it

A+