Update: In light of our below experience, I was contacted by Jennifer (District Manager) who took our concerns seriously and sought to help restore our confidence. Given a few days, she found the products we wanted, had them moved to our local store, and then we set an appointment to return and upgrade our phones while she would be in Norfolk visiting the store. At our new appointment this week, Jennifer met with us and then handed us over to Bill (the Manager as I understand?) who did a great job handling our transactions and transferring each of our old phone setups to the new phones. All went excellently and we are very pleased that the situation was handled professionally and we could both get the phone upgrades we were looking for and continue to do business at this location. Thank you for caring for your customers.Original (1-star) review: We have had good experiences and happily done business here in the past. Tonight was the opposite experience. We made an appointment through the provided business phone number so we could go in and see about phone upgrades. When the salesperson came and opened the locked door, he simply asked what we wanted, wouldnt let us in the door, and made no effort to welcome us in any way. We said we had an appointment, he asked what for, and we said we wanted to upgrade our phones. What kind of phone? Preferably the new iPhone. We dont have any of those. I wont try to quote the entire conversation since I dont want to misquote anything. Nonetheless, in short, he made no effort to talk to us about our needs and interests, and made us feel unwelcome, if not an inconvenience. Had he invited us in, made an effort to tell us about any comparable non-Apple product, we still might have been interested, or at least it wouldve been nice to be able to say thanks for the alternative ideas but no thanks. Perhaps he could have made an effort to help us place an order for our preferred product in spite of the fact it might be a few weeks or so before being available; we mightve considered that, and at least wed be doing some business. As it is now, we are skeptical about returning -- past positive reputation and credibility very much undermined by a salesperson apparently unwilling to try and earn our business. We hope others have better results.

The staff here was incredibly friendly and COVID safe. The manager, Bill met me at the door to make sure that I was comfortable coming in, and since I only had to pay my bill they handled it immediately right there! I was able to keep my peace of mind and was in and out. I will 100% be back to see Bill and his staff. It is nice to see stores taking our health seriously in the middle of a global pandemic.

Service was on point. The staff was charismatic and helpful. They didn’t make any question or barrier seem like a hassle and just got whatever they needed to do done.

I am concerned that Billiam has anger management problems. He was hostile and confrontational from the very beginning. Would not let me complete a sentence, fast talking and progressively louder. I tried to tell him what I needed help with and that I had not been able to get anyone by phone. He was fixated on what time I called. Raising his voice and insisting on knowing the exact times I called. I said I didn’t know. By this time he was nearly yelling. He said I obviously didn’t want his help. He told me to leave and go to the store down the road. I asked if anyone else was available, that my mother had died and I needed to cancel her phone number. He said “I don’t care. nobody at this store will be helping you now or in the future. You have a nice day“. After that every time I tried to start a sentence he yelled “you have a nice day” I left and he went back to dusting the display. Absolutely bizarre experience!

The manager should remember these magic words...WOULD YOU LIKE FRIES WITH THAT?

I havent had good customer service in a very long time until I came to your store 511 on little Creek Rd.the Manger was nice but John Lozada waited on me very helpful and nice but to all the ones that he waited on also he knew the product well my name is Linda Reverend thank you for having a nice and very pleasant employee. And also Bill the manger

Michael was extremely polite, quick and helpful with my order today.

Top notch customer service. As of late, Ive seen a decline in good service and I was pleasantly surprised at how attentive and personable the staff were. The manager was great and it really felt like he was engaged, even though I had a thousand questions. 10/10 would recommend this location.

Brittany Anderson is absolutely amazing! Her customer service is superior and her knowledge is impeccable. She assured me I could call her anytime, if I had any questions or concerns. She helped every customer with a positive attitude. Very sweet, knowledgeable and outstanding great asset to your team! Thanks so much for your help, you’re a gem!

Brittany was so very helpful to this 70 year old senior. She was very patient with me and such a joy to have met her. Shes going to be my surrogate daughter. Just went back to the store, because she mentioned that she liked bread and I baked fresh bread this morning. Took her some of my rolls, I love her. You have a great employee in her, dont lose her.

Bill and Jon are awesome. I went in for screen protector and I mentioned some issues with my bill. They were more than happy to help and took the time to call customer service with me to get everything worked out. I am so please and happy about my experience. I wish I could give them 10 stars. Thank you so much for all of your help

Twice, Ive witnessed the kind of professionalism and expertise unlike anything Ive ever experienced at any business. Both times visiting this location I was fortunate to be assisted by Brittney A. She was able to pleasantly assist myself and 3 other separate customers simultaneously. Brittney A is the most exceptional multi-tasker I have ever encountered. The first time I visited this location I anticipated a frustrating experience, but Brittney made it very easy. The second time I visited, Brittney made it very easy. Every customer Ive seen her help left the location SMILING and thanking her. I want to formally thank Verizon for employing professionalism like hers.

Bill was incredibly helpful and patient with me!! He took extra time to answer all of my questions and offer solutions I never would have thought of (Im not tech savvy in the least) This is not my usual Verizon store and it isnt even close to where I live, but I am definitely coming back for the service. Thank you Bill!

I am really indecisive about almost everything. When I came to Verizon I wasnt expecting to be helped so quickly. I was with a couple third party phone services and didnt know what to expect. Michael was extremely patient with me and took his time explaining each part of the process. I wish I had switched earlier in all honesty. Now I have the phone I want and and paying a reasonable price for it. I will definitely be back the next time a need a phone.

The services provided by this Verizon Authorized Retailer are impeccable. I had the most knowledgeable experience at this location. It didnt matter what the problem was, they refused to let me leave without fixing my issues and were extremely pleasant about. My issue was complicated, but that did not matter to them. They made me feel like a very valuable customer and I will continue to visit their store for my services. Thank You Very Much for an unforgettable experience.

Bill was very professional and made me feel welcome and did not make me feel like I was just there for him to make money off of. He really listened to what I needed and made the right recommendations. I would recommend this location to anyone!

This is one of the best Verizon retailers around. When I went in today, I did not know what to expect. I was in and out within no time. Brittany provided me with top notch customer service. I will definitely go back to this location.

Only one person working and they went on brake. Nothing wrong with that, except the sign said 30 minutes. I was waiting for an hour before I just left. Door was locked, no one was inside and it was business hours.

Worked with Brittany while I was there. She was super sweet and super helpful. I had a million questions and she had a million and one answers. She helped me upgrade to the new iPhone 12 and I’m very grateful for her support. 10/10 would recommend

Had the craziest greeting today at the store . Employee met me at the door with aggression not welcome . Said he had to keep his traffic count down. all i need was a sim card insurance failed to send me 1 with replacement

Michael did an absolutely amazing job helping me and my friend upgrade our phones and added a watch to the plan as well. Very passionate and vocal with deals and promos as well!

This Verizons customer service is 5 star. Brittney went out of her way to make sure we were taken care of from the time we entered the door till the next day when we came back to get our new phones. Her and her coworker made sure all of our questions were answered and our phones were set up and protected by the time we left. Thank you again Britney, we greatly appreciate it.

Ask for Brittney on your visit. My recent visit to the store was eventful. Brittney was very helpful. Her outstanding professionalism and excellent customer service allowed me to make informed decisions. She is knowledgeable, well versed and provides multiple options for consideration.

My husband and I came in right before the store was about to close, we received the same service as if they were just opening. The employee was friendly and professional and didnt mind staying there a little longer.

Jan was absolutely fantastic 👏 despite the unusual situation due to COVID, he was helpful and friendly and made the experience pleasant. We definitely recommend it!

Michael did an excellent job. He got me out of there in less than 5mins. All I did was hand him my phone and he knew immediately what to do. Keep up the great work Mr. Michael. Next step for you is Manager. You got this.

Briiliam was awesome more than a 10 he’s rare and a great asset to your cooperation .

Verizon is the best way to go. Good quality service and respectable people Ive never had a problem out of Verizon and if I had its been minor. I have been with them for over 16 years now and I love them to death

Micheal gave me OUTSTANDING WORLD CLASS CUSTOMER SERVICE! MICHAEL IS VERY KNOWLEDGEABLE ABOUT CELL PHONES!Thank you so much Michael!

Great staff, super personable! Would recommend.

Bill was really friendly and great! Got a great deal, really happy with my experience.

The Manager Bill really took care of My issues quickly...

Absolutely amazing store, management is superb, keep up the good work. I’ll be coming here again. ♡

Britney is the sugar honey iced tea. She’s always a pleasure to deal with and she’s the only reason I come to the store

This place is terrible. My daughter I noticed visited this location and evidently was taken care of. The manager at this location is a total jerk. I am even thinking of disowning my daughter over her review.

Incredibly helpful staff! Amazing store that I will definitely return to again!

Brittany was a fantastic help. Knowledgeable and friendly went above and beyond to solve my issue.

This, by far, is the best Verizon store I’ve been to!! The manager Bill ALWAYS finds a way to help me in whatever capacity I need!!! Excellent customer service!!! They are also doing a great job practicing social distancing during this pandemic as well!!! Go check them out, you won’t be disappointed!!!

Very helpful, they were packed and I was still in and out in less than an hour. Highly recommend for any and all cellphone needs

Billiam was better then excellent. Spent extra time with me yesterday and fully explained and answered all my questions. Give this guy a raise as he deserves it.

Outstanding customer service. I would most definitely return for future needs

I just love that store and the crew they have wonderful customer service. I’m so happy I changed over my phone company.

Brittney is so amazing. She went above and beyond my expectations and I would love to see her again I will always come to this store because shes here. She is so friendly so professional so helpful. This was the most satisfying visit Ive ever had thus far. I am so so happy! She deserves a raise!

Michael was very pleasant & very down to earth. He made switching over very easy :)

Brittney was very helpful! She was kind, knowledgeable, assisted me with all my needs. One of the best experiences I’ve had at any Verizon store. I will be back every time I need any new products, have questions or anything.

Michael was very professional and helped to set up my new phone in addition to answering all my questions.

I worked with a guy named Bill. Really nice guy, he explain things clearly and kept a level head even though the store was getting crowded. Good first impressions of Verizon

We had a great experience with the store. We had to order this phone and it came in when expected. Customer service was on point too.

Dont knock the smaller stores!!I first visited this location a couple of weeks ago to upgrade my phone which was in dire need! Jon was my customer service rep and he was awesome! Super friendly, prompt and efficient. I was informed (but not pushed) of the sale/promotions they were offering and got a great deal on a number of accessories in addition to my upgrade. Jon truly made sure I got the absolute most out of my money and experience. I was in and out in no time super stoked to be able to see my phone screen again clearly lol.I even ended up going back a couple of weeks later to exchange a couple of the accessories (nothing wrong with them just a better use of other items) although it could have been extremely complicated Im sure for some due to the original purchase discounts and such-Billiam was able to get it done and took the extra time to ensure I was 100% satisfied. I Definitely recommend this location for the outstanding level of service! 😁

I’ve been a customer with this store for a couple years now and every trip has been a successful one

I dropped my Iphone 11pro flat on concrete and cracked it bad enough it would’nt work. I drove to the Ghent Verizon location and walked in to get help on how to make a claim . The only employee there simply wrote down the number and handed it to me with no other Instructions on what to do. After getting frustrated trying to figure all this out I went to this location and was greeted at the door by the nicest guy and please remember his name! MICHAEL. He was so helpful and guided me, well actually he did it for me as i was overwhelmed by damaging my phone, then dealing with the other store that offered no help.All this to say this store is above board & will go out of the way to make sure you walk out happy. 5 stars for Michael & if i could give 5 more for his biceps i would.

Went In to purchase phone cases for my business devices, brittney was great in putting the screen protectors on and case. Will return to this store to do further business

Received excellent service from Brittny today at the Norfolk location. She has helped us before and she is wonderful. We have had no problems with our phones and couldnt be happier with the service we receive from this location. Brittny is definitely a 5 star employee.

Friendly and courteous service was provided. Thanks Bill

They really were extremely helpful. Jan was very nice and showed us different deals. They answered all the questions and concerns we had. Order a new phone and saved hundreds of dollars. Another sales clerk went above and beyond when showing the capabilities of a phone case and screen protector by dropping his phone several times. Just all around awesome.

Bill did a great job

Brittney was amazing! They were friendly and caring

Brittney was very helpful and friendly! She made a complicated process understandable. I feel like she worked hard to get us the best plan and phone deal possible! She is awesome to work with!

Britney was so delightful and very helpful in helping me choose a new phone and taking so much time to correct numerous problems created by another Verizon store. She was a lifesaver for my daughter and me and is a valuable employee to the company. I would recommend her to everyone.

My older Iphone died earlier in the morning and promptly after work I started looking for a way to replace it. I visited two other local Verizon stores where I found lack of interest and poor customer service. At my third and last stop, I was so happy to find JAN, sales specialist at the Victra Verizon location to help me. It was late near closing time, but JAN was patient and listened to my concerns. (I am a senior, living alone and my Iphone is my lifeline.). On the spot, JAN helped me contact the insurance company to have a new phone overnighted. I really appreciated his concern and expert assistance. The next day JAN helped me set up the new Iphone. He was also able to help me upgrade my IPad ... great deal! I felt valued as a customer and received excellent service from JAN and his team. We can count on JAN and this Victra Verizon store for the best service!

Brittney This experience was wonderful and enjoyable Ive never had an experience where I wanted to stay at the store, this associate is just an amazing person and very knowledgeable, I could not be happier, thank you Verizon.

The gentleman that assisted me was very helpful, resourceful, and informative. I appreciate how he didn’t throw a lot of info at me and made me feel obligated to buy a product as some reps will do. Great service 👍🏾

Received fantastic service from Brittny at the Norfolk location. She was able to transfer my phone smoothly and explain to me all my new bells and whistles from Verizon. Thank you so much Brittny for being awesome!

Brittney was excellent in every aspect of customer service. She was very helpful in pointing me to an outstanding upgrade and explained and showed me all the features of my new phone. Service with a smile.

We have been helped by Brittney Anderson at the Victra Verizon location in Norfolk multiple times. Hands down she provides the most pleasant and competent service than I have ever received from any provider. You have a winner!

This store experience was amazing! Always shopping there

Britney did a wonderful job dealing with me I was upset with my last encounter with the store but she made a big difference and the way that she done with me she was very professional and very kind of made me feel like I was at home.. by the way I dont believe that representative works at the store anymore.. her customer service skills are unmatched I am a business owner and I totally live for that

The simple way to put it, Bill is a rockstar. Bill single handedly assisted what seemed like 5 customers at the same time and all as efficiently as someone possibly could.

Jan Lozada, the help was very good and satisfactory, the attention in Spanish was very good, thank you and I hope to return for the help.👍

These guys are geniuses! Fast and courteous as well!

Jan Luis was AMAZING to work with! I cannot thank you enough for being so helpful and attentive throughout the process of buying a new phone. This man deserves a raise!

Brittney went above and beyond to set me up with a new sim card and the Do More Account. She is a professional, and a pleasure to work with. I highly recommend this Verizon Location. If you need help come here.

Our service was fast and good. Britt knew she was talking about and was very kind and helpful. Will definitely go back to this Verizon in the future to upgrade or do anything else.

Brittany was amazing and ensured that everything went smoothly for me.

FIRST AND FOREMOST, BRITTNEY HAS THE BEST SERVICE OF ALL TIME. She broke down everything so I understood everything that she was doing. While she was helping me she was helping another patron AND on the phone helping someone. I felt attended to the entire time. Her professionalism is unmatched. I hope the manager, actually the CEO sees these reviews because customer service on THIS level is hard to find. #giveheraraise #brittneyforpresident #verizonNEEDSbrittneyPs, this Verizon location is a 30 min commute and I have one within walking distance of my home. I will continue to chose this location because of the amazing service.

Bill was amazing! He helped with every issue. He got me the phone and accessories that were right for me without being pushy, knew about the products and services and was just a nice guy.

I want to Thank Brittney and Jan with everything I got. They saved me so much today. I got my phone stolen and these two ppl were so awesome with me..when I panicked they calm me down. I thought my contact were all gone and Jan found them. All 400 of them. Thank God for Jan. Love Brittney and Jan.

Britt was so so helpful! She was charming and made the normally tedious experience of getting a new phone into a fun one. I’ll def return to this location since it’s the best Verizon experience I’ve ever had!

Very polite fast service was explaining everything along the way!

Greeted when I came in. When explained why I was there, told about sale. Transfer of information from old phone to new phone without request. Very smooth and pleasant experience.

Jan Luis is absolutely amazing to work with. He was through, patient professional and a very pleasant person. So glad I used his services. Great experience!MEM

Britany is amazing! She is knowledgeable, friendly, skilled and tops in customer service! She made a daunting process smooth, showed me why we should continue with Verizon. Everyone at the store was great!

Brittney did a really good job in helping my brother and I getting our phones situated. It was a lot too since she was dealing with 3 different phones but all in all, great experience!

The sales staff at this location had their hands full when my Grandma and Mom went in to get a new phone. They answered all questions clearly, made great recommendations based off of what my mom was looking for, being that she is hearing impaired and were continuously friendly, even when my grandma was being particularly difficult. So happy they were able to help me convince my mom to finally upgrade from a flip phone to a smart phone!

The young woman, Brittany, was exceptionally helpful. Very professional and knowledgable. Even though we were not Verizon customers. We will probably switch soon. Thank you

All personable employees and pretty quick service.

Brit was AMAZING! This woman had a smile on her face while handling the problems of 5 different customers by herself! So appreciative of all the help I received here from her.

Brittney was absolutely awesome and an amazing multitasker!

Always fabulous serbice with Jan and the crew!!!!

Jan was very knowledgeable, and had a great personality and made my visit easy since I havent a technology understanding bonei in my body. Relieved my worries!

Brittney was amazing at the norfolk verizon i love my new service. Thank you Brittney!!!

Billiam was simply amazing. I have to work from home and have EXTREMELY limited technical know how. Billiam went out of his way, literally, to get me what I needed and explained how to set everything up. Verizon always meets my needs, but Billiam went above and beyond.

Jan & Bill were very helpful with our new products. Very helpful and patient getting started with new devices.

My experience there was awesome. I worked with their star player Brittany. She was friendly and informative. She even realized that we were overpaying and fixed our plan. She’s an asset to her staff and to her future customers because of her ateention to detail and customer service.

Jan is the best!! He handled everything for me and made sure I was okay with the prices excellent customer service skills ♡♡♡

Manager there is condescending, very rude. Does not know how to speak to people. I walked in and heard him talking on the phone with a customer and I was like what in the world??? Then I was dealing with a person from his staff and he jumped into l the conversation. I thought he was going to help and in turned out to be a discussion of why I should upgrade to the XR instead of the XS. I’m like, 1. I did not ask for you opinion and 2. I don’t like the phone. I told him why and he begin to laugh and make comments. Totally unnecessary, I heard from staff members there that this has happened in the past. Don’t give that I understand your concern reply. Ownership needs to straighten this guy out. The only reason I gave this place one star is because I can’t leave it blank. Fix it because you give this guy power every time you let things go by. You are going to lose out at the end. Keep thinking this type of behavior is cute.

I worked with Jacob and he was AWESOME!! we laughed and he explained everything to me while I waited. Too bad hes going to Suffolk store when hes done training.

So very helpful and explain some things to me I would definitely go back

Great experience with getting two phones set up with Jan! Quick, easy, and friendly.

Customer service was very personable and helpful. Need more employees like her. Great experience!