Chris was awesome! Answered my call immediately and answered all my questions. He was very knowledgeable. He actually answered half of my questions before i could even ask them! Love t-mobile, we have always used them

They were nice friendly and helpful!! I like that they actually know what their doing and talking about when it came to helping with my phone!! The only thing I didnt like was feeling rushed an in a hurry.. when I got there there was maybe 1 or 2 people in there and 5 to 6 employees 🤔!! So not sure why the rushing was happening but walked out knowing for sure what was going on with my cell phone and boy was I right this whole time!! Thanks T-mobile

Cloe was the best customer care ever at T-Mobile for me today. I got more than I asked for or expected. Was in a desperate situation for this service only to be received and get much more. Thank you T-Mobile for having Cloe in you Customer Care Team👍

Stayed on the phone 20+ mins. At least let me know you still remember I am on the phone.

Friendly knowledgable staff with all the right answers. Super competitive prices offering top tear products to fit your cellular needs on a timely basis. Kris was especially helpful and patient helping my 91 year old father-in-law find just the right phone with an affordable plan. Thank You T-Mobile.

Went to swap to an old spare phone due to the current phone being damaged while waiting on my replacement through the insurance. I was told I couldnt use this phone due to the serial not working. I dont know if the employee just was having an off day or was more interested in selling phones. I called support, they had the phone working in less than 20 minutes.

Excellent service. Very helpful. Kris Ewing is very helpful and resourceful. Thank you very much.

Typical tmobile store in our area. No help whatsoever. Went in for help and just ignored. Drove 30 minutes for absolutely nothing

I work a dirty job phone constantly getting my charging port full of dust debris dirt whatever and usually techs in there get it fixed within 2 3 minutes right in front of Me. today was my first time in since its switch to a T-Mobile / Sprint and had to wait over 15 minutes to get help anyway because I had to wait on the same line as people getting phones even though it was a repair so didnt get fixed by the people up front anyway. I just had to wait 15 minutes for them to clear my port which I usually watch them do in under 2 minutes. This used to be a great location and Ive never had an issue before in the past but something changed obviously

We got treated very well by lavaris. He always does good work.

Very nice, personal employees. Answered my questions and got me going with what I needed.

Went to get promotional gift through their rewards app. 1 day only. Went to the store and they were closed 4 hours before their posted time. Also, their lease program is pretty shady. I was told I was on a pay off plan to own my phone. They didn’t do that and I ended up paying more on the lease than the phone was worth. Now I still have to post another 200 for a pay off fee to own the phone. Both T-Mobile and Sprint are scammy. I would run the other way off I were you.

Didnt have the answers I was expecting. Like why did I have to pay $50 to have my phone shipped when they pulled one out from the back office. Or why didnt I get Netflix with magenta

The best team of associates at any store I frequent. Seriously. Everyone has been nothing but helpful and super nice. T-moble/ sprint need to give that particular store raises and promotions!! Seriously an amazing crew! A+++++

Not helpful at all!!! Wanna talk about it call me.

They have a good staff

Traded in my iPhone for a new plan and wasn’t satisfied with their service connections, no problem right? 30 day money back guarantee is what they say 🙄! It’s only been five days and they told me I couldn’t get my original phone back and gave me a 35$ credit for my troubles. Maybe it was because I was black...🤷🏽. Now I have to buy a new phone anyways...way to stick it to me guys. Your all good people, “in my trump voice”. I’ll sure I have plenty resources and government assistance to help me through these times of trouble.

This location is SHADY!! I turned in a device in perfect condition, and then has charged for the device on the bill claiming the screen was broken!! Not only did the rep know nothing about the products for sprint company but he broke my trade in then charged me for itYou all need to train your employees not to RIP OFF customers.

Went to have the screen fixed on my 8+ for $50 and they did just that even though Im with AT&T. Anyone with screen issues Id recommend this before the special ends. No sales pitch or any other bs, just fixed my phone.

This team has gone above and beyond. I can’t thank them enough for taking care of our family. The I store customer service is outstanding.

Theyve always worked with me and any questions I have theyve been able to answer. Their store is always on good display, and the staff there are friendly and funny.

I’ve had to have some repairs done on my family’s phones and was very happy with the service. The staff was very helpful and friendly

Went there with my family to get one of their phone fixed of an error. Checking in they actually said the error was caused by them/Sprint. We got here right when they opened, its been a hour, and still have not been helped. Its not busy here. At times we were the only ones here. Six employees just sitting behind their computer monitors doing. Not sure what these six employees are actually doing, but I know its not helping or caring about us.

Quick, friendly, knowledgeable and efficient

I have never once set foot in this store. It has a Pokemon Gym on it. I sit in the parking lot on my T-Mobile device with a Verizon phone number and I battle the gym. Team Valor mmkay.EditIt no longer has a Pokemon gym.

Very nice employees. Had to replace a phone since they were unable to repair it. Took a little longer than I expected to get one shipped to the store. I wish that a charger would have been included so we didnt have to go spend extra money for one since current charger didnt fit the new phone received.

Its time for an upgrade. Unfortunately I waited to long and most of the phones that I liked, have since been pulled from the site and stores. I called this location and spoke with a tech that was super nice. He told me if I came down to the store someone on the front side of things could help me.Went into the store for the second time this week and both received horrible service. Last nights was the worst. They had two phones available to choose from droid wise. newest was not in stock like I was told. When I explained my frustrations to the guy, he basically gave me an apology that was no where near sincere. I then let him know Ive been with sprint for over 15 years and I thought it was unfortunate that he couldnt even point me in a different direction on ordering a phone or something! What do I need to do to get a phone ordered???!! He was useless.Thanks for nothing and horrible customer service.

Jose was fantastic at helping myself and my brother. He added my brother to my phone plan, and went through a very long and possibly irritating process of transferring his number from an old phone to the new one. He was very patient and attentive.

Friendly, helpful, and knowledgeable staff. Nice geographical location and store layout. Great place to go if you need any help with Sprint

Friendly and helpful, Normans Sprint Jose Orquiz took care of everything, switching phones and liquid glass, while my wife and I went to eat. Great customer service and great people.

Very helpful and friendly staff.

Courteous, prompt service and cheap prices. Give them a chance. Spring has changed a lot recently for the better.

What a lazy store! 3 mins to closing wouldnt even let me make a payment through the machine! Still had cusomters in the store.... I literally didnt need staff help at all, thats good ol customer service for you! Explaining why machines are taking over peoples jobs.

Very helpful. Solved our issue.

Ive been with Sprint for over 10 years but I feel like the store is always in transition like when you go there is never the same two people that ever going to help you again youre not even going to see the person that helped you again its like theyre always training always different some kind of craziness and I feel like the service isnt what it is when I go to my hometown to get service for the phone service started I also feel like Ill be sure push on to you and told you that theyre free for being a loyal customer when in fact youre going to have to pay for him so be sure to read all the double line on that cuz that sucks

If I could 0 stars, I would. This place has awful customer service. Their payment machine is conveniently broken when Im there and even after I come back at the time they tell me. Their only response is to go to another store but I shouldnt have to. Theyre not friendly at all and they will avoid you instead of listening to your issue!! Every employee in the Norma, OK store on 24th ave needs to be replaced.

I went into the store Sunday with my Galaxy S2 that had been having issues for over a week. I really like my S2 but since I was out of contract I was thinking about upgrading. I handled my phone over to the tech on duty, her name was Cathy, and she she looked it over and yeah it was toast. I had insurance so I was able to get a new S2 that same day. Thank you Cathy!! Ive been a customer for 10+ years and this is the best experience I have had to date.

I cannot say enough terrible things about Sprint. They are liars and extremely deceitful. The short version is that Sprint assured us in the store that we outright owned our phones and that we would no longer see lease payments. Well, after checking my bill I found they had continued to charge us lease payments for 2 phones and added an unauthorized $15/month insurance plan. I have called customer service 8 times. I was told twice the situation was being escalated and that a representative would reach back out on a certain day and specific time. That NEVER happened. Please spare yourself the stress and huge time waster and select a different company. I am still trying to work this out, but I have never experienced worse customer service in my life.

Great service all issues were resolved by Diana who was new to Sprint. She was very friendly and more knowledgeable than my two previous visits to the sprint store on NW Expressway by Rockwell. Will contact Diana At this location for all my questions and needs.

I came in on a busy Friday and there was no organization. I was greeted when I walked in and was told they would get me with the next available person. I had a rep ask me who came in first. Would have been easier if I was checked into a system, but just made things complicated. The rep I worked with though was friendly and professional though.

Good customer service.

Knowledgeable staff friendly and helpful to so many plans and options for anyone on a buget stop by and look into the service they have there you may learn they are want your business and have great deals on all there service plans they offer.

The employees were great helping set up my new tablet and plan. The overall visit was quick and I was not pressured into buying things that I dont need. However, the prices on some of their cases were higher compared to other stores and online.

I made 2 trips to this location. Both times I was treated well and my needs were given the utmost attention. The first time I was to visit this store, I dealt with Jose. He was very pleasant and informative. I had to leave in order to handle the business side of things before an upgrade, but he gave me his card in an effort for me to not have to explain my situation to another person on my next visit. When I arrived the second time, Jose was busy (I didnt schedule an appt) So, he paired me with, Makaela and explained everything to her so her and I didnt have to revisit my questions. She immediately jumped right in and handled me and our account with care. We even had the pleasure of receiving assistance with the Mgr. Jacklyn. She was amazing! All together, I have to say that this staff, regardless of the chaos and constant arrival of more customers; handles each and every customer and account with care. I will always use this location. Thank you all so much!

I took my phone in for service, and I couldnt have had a better experience. Mark and the service staff were very knowledgeable, professional, and friendly. They fixed my phone, and I was on my way. I would take my car there if they worked on them!

Very friendly staff. They had kindly looked through my cracked phone and repaired it in less than an hour for a very good offer running through sprint for cracked Samsung phones.

THE ABSOLUTE WORST!! GOT TO AT&T!! My husband and I recieved a quote of $198 a month with all of the bells and whistles (and Hulu) for two new phones. We were quoted $215 from At&t, so we went with Sprint. The first bill was $210, we called and fought with them. The second bill was $242, we called and fought. The bill has been $253 the past 4 months, and we have called and fought with them every time. Today, we called and fought again. And now theyve canceled our Hulu. This was also our first time to speak with someone we were able to clearly understand. The have had the WORST customer service Ive ever dealt with. We have both been lied to multiple times with every person we talked to. Dont waste your time or money.

Very clean and the people were helpful although seemingly busy.

The store manager is very unprofessional. She left right in the middle of helping us and did not return for over an hour! I will never be back to this location. Highly considering disconnecting my service all together!

Had Great service 04-30-18. Wish i could remember his name. Stent a lot of time with my husband & i. Thanks again

The sales associate Kain helped me with patience and wit! The manager Detroy was calm and helpful also. I appreciate the customer service I received in a very confusing situation. Good Job Guys!

Broke my phone first day always falling out of my pocket. They ordered me a new phone and was very professional and nice .

Staff was more effective than call center. Staff even called a couple days later to check on me. Yep! They dont get paid enough #hint

I love how professional my local Sprint have treated me.....i had a cracked Samsung Galaxy Note 8 on both the front and the back. They fixed my Note 8 for 140.00$, both front, and back sides so it looks and works perfectly.....my phone new is still worth close to 940.00$. So 140.00$ to bring back to new condition was worth the value.....ty Sprint for being there for me.....i KNOW you wont come close to receiving such a value at any other Carrier. So thank you Sprint....Ill always be your happy customer!

They have very nice gadgets in there and very nice phones

20 plus minutes after not being greeted at door for check in. Lady states theyre busy and will get me in soon. I understand busy. No big deal. But then a family comes in complaining their phone doesnt work and are bumped to front of line. Ill take my business account elsewhere .

Best spring store by far the superceded my expectations after first being rudely helped at the i240 location. The norman location even went beyond what the Southside store neglected to put back into my note 8 mainly being sober screws especially the ones for the charger pretty location which last failed . But i am now going to be a returning and satisfied sprint customer solely due ti the staff in norman. Thanks guys A plus plus in customer relations and prompt and swift and repairing not only on the phone but for a20 year customer that was ready to jump ship thanks again norman and sprint corporation fire the staff ornthe techs and manager whom made me qait an extra 15 minutes past my appointment and being turned away by the repair tech and then treated like a nobody and pretty much like i dodnt matter norman saved my account with sprint but Southside store okc needs to be shut down or restaffed with proficient and caring and polite enployess like norman has

It was time for my upgrade. They did not have the new XSM in store so the rep said he would order it. I paid my upgrade fees, but a week later could not track my package. When I called the store My questions were rushed, and I could tell she did not have time to answer my questions, so I called customer care. Upon upgrading and paying fees, it was never explained that the phone was on back order, and that I would not be able to track the shipping on my phone because it was unknown when it would be shipped. Wish this part was explained during my in store visit, if it had been at least I would have had the option to wait on the new IPhone 10, or chose a different phone, the clerks even quoted me an arrival date based on when their new phones had shipped. It sucks that none of this was explained, but they sure hurried and took my money for the upgrade, but failed to tell me it was on back order and they had no clue when it would be shipped.Terrible customer service, all details should be laid on the table during purchases.

I went in to have my phone checked and to find out about their military discount. I received good service on both.

Fantastic last minute service as they closed from Joe S, loved him and this store. Broke my phone and rushed in last minute, he was ultra helpful

Good service, super slow

Very helpful, kind, quick, and made sure to solve any problem that occured to satisfy my wife and I. Love this store!!!

Very helpful and friendly staff. Can do everything for a retail location but went in to get help with options after a mishap with a phone but theyre not a repair/insurance location. Still got pointed in the right direction.

Great store! Repairs and new phones!

Friendly staff, but nothing that I havent seen at their website, same or less promotios.

Ive had Sprint for 10 years and I love their service. This store is always quick, efficient & helpful.

Helped make sure my service was maximized.

So went and got 5 phones from this location for myself, wife, and my kids. Soon after found out that while your on the phone you cant be connected to the Internet. I called them and explained it, and was told to bring phones in to the technician, very rudely no apologies and simply said is that all you need? Ok thanks and hung up. So today I go in there and was told well its a problem they are having with some of the phones and dont have a time line of getting the issue fixed. I asked why not inform customers of the potential problem when purchasing phones. And they say cause they dont know what phones may be affected. Why couldnt they at least tell me of that problem when I called if not when I bought the phone instead of rudely telling me to bring the phone in to the technician. I left metro pcs over very bad customer service and not off to a good start with sprint😡

Erwin was great. Ask for him

Amazing customer service they were able to answer every question we had and they were very polite

I dropped off phone at 315pm, picked it back up two hours later...with a fixed screen. Happy customer!

I love this place fast and easy to do prices are about average for a phone.

Store Manager Crystal is a joke! Aweful. Doesn’t return phone calls. Charge way more than they say. Steer clear unless you want ripped off!

Great store and great service ccx e.

Very prompt and polite well reasonable maybe

Great customer service! DeTroy has cultivated a very good team. Lisa is alway a big help.

Ive been a Sprint customer for a long time, Ive always had great service.

This place is horrible. They tell you your device is defective that you have to buy a new one when all you needs is a SIM. Find another store. AVOID!

Only about getting you realed in and taking your money. Worse service. Not as willing to help you after the sales as they furst lead on. I feel lied to all together

Store employee Lisa helped us understand our options with a pleasant attitude.

A new assistant manager which is a lady is in charge and she is so rude then I even try to help me One of the other associates that probably gets paid three times less than she does put some effort in helping me but she didnt even care about my problem and wouldnt help me at all!!!!

I just hate sprint. Cant seem to fix the problems we had. Went to att.

Great customer service, and theyll take care of you.

A little slow if you dont make appointment. Nice staff though

Couldn’t get worse.

They have a friendly and helpful staff. Never had an issue when I came into this store.

I wanted otter box alpha glass for my s8. Estephanie greaterd me at the door. I ask for the screen protector from otter box. She imediatly showed me the zagg covers. I informed her that I have had two zagg covers fail and she says i should get another zagg. I stick with my decision and she rudely tells me she will sell it to me, but wont refund it. Horrible people skills. I will not be back

Need to get act together. Make a lot of mistakes and take forever.

Every time I go in, products are pushed down my throat and Im never given the right information. I dont know if this is because I am here for college, and I look like an easy sale, or what, but I always get ripped off. In November, my iPhone 5C completely stopped working, it wouldnt turn on or anything. I knew it was older, but I brought it in anyways. At the store, no one even made an effort to fix it, they just said it was broken and nothing could be done--I would just have to buy a new phone. Since I am from out-of-state, I need a phone. So I figured I would just bite the bullet and buy a new one. However, at the store they told me I could not buy a phone (Even though Im 21 years old) and that I needed my Dad to call the store and tell them I could purchase a phone. Whatever okay, I had him call and went back the next day. I looked online to see what my best option for buying a phone would be without breaking the bank. According to my online account, I was eligible for an upgrade. When I went into the store the next day and asked about this, they said that whatever I saw online was incorrect and that Sprint completely did away with upgrades. I could either pay $600+ for a new phone, or pay $16 a month for 24 months. Like I said, Im a broke college student who needed a phone and had no way of contacting anyone else to verify or question any of this information, so I opted to pay out the $16 for 24 months. A month later, my step-dad looked into it and was able to upgrade my siblings phones (they were both the 5C just like mine to the SE, just like I did) for $0, the only thing he had to pay was a $20 activation fee. If you can imagine, I was furious, $0 in comparison to $600 is a big difference! So I called customer support and asked why I was charged so much more, and was told that Sprint no longer does upgrades in the store, but they do online, and that the Norman store employees should have told me that instead of saying the website was wrong and that Sprint no longer did upgrades period. Other than that, the customer service person said I was basically out of luck but he would submit a complaint about the store internally. Real nice help, right? Fast forward a few months to last week and I drop my phone and it hits the sidewalk just right shattering the screen. I have insurance on my phone through Asurion, and since I no longer trust the employees of the Norman Sprint store, I called them first. They told me as long as my screen was shattered or cracked, with no missing pieces and worked fine, my deductible would be $50. All I had to do was call the Sprint store and to make sure they had the parts to replace the screen and then I would be able to bring it in and get it back in a few hours. I called Sprint (Norman), they told me this info was incorrect and that no one could fix iPhone screens, they had to be sent out to a special place, but to get the insurance to cover it I needed to bring my phone in and then Sprint would ship it out and Id get it back between 3-5 days. This morning I brought my phone in to do this. I was directed to a very grumpy and unfriendly man in the back who glanced at my phone for a second and said it was beyond repair and I needed to call Asurion to get it fixed. I asked what was wrong with it, and he said it was missing pieces, when I asked him to point them out he said just to look at it. I said that it worked fine and didnt appear to be missing any pieces to me or anyone else that Id talked to, but he said it was broken and unrepairable. I left the store on the verge of tears out of frustration and called Asurion, who told me due to the Sprint mans evaluation I would now have to pay a $100 deductible to get a new phone completely. I paid the deductible, but I am once again extremely frustrated with the service I received from Sprint. I was treated rudely for no reason, again. I do not trust this store or anyone in it and neither should you. Try a store in Moore or OKC instead.

The quality of their service is in decline. Ive been going to this store for years, and it used to be great.

Customer service was not great. I went in to get my new phone activated and they were very clearly bothered that they had to help me. They were impatient and rude. They also added insurance onto my bill without even asking if I wanted it or not.

Excellent service and very friendly personnel.

I got my phones here so I would suggest it. They were very helpful!

My girlfriend and I were signed up with AT&T just a week ago from the date of this review. We wanted new phones, but didnt have an upgrade any time soon, and the data plan was not enough for what we felt we wanted. We checked around on carriers and finally decided Sprint was offering deals too good to pass up. So we swinged into Best Buy in Norman off the interstate, and asked one of the sales representatives about Sprint. He bashed the service, claiming other customers whove stopped by stated their service with Sprint was horrendous, awful data speeds and poor call quality. It sounded pretty bad to us, and our dream of getting newer phones with a better data plan seemed to fall out of reach. Well, that was until my girlfriend pointed out that we should at least stop by the actual Sprint store, and see where that would get us...and boy am I glad we did.Ashley (or Ashlee, cant remember how she spelled it), helped us out. She let us check out whatever phone we wanted to, and we ran speed tests from the Ookla speed test ap. We felt the speed results were good for us, and continued on talking to her, and bringing up the experience we had at Best Buy. She was knowledgeable, polite, and patient with us, evening saying that obviously its difficult for any phone carrier to compete with AT&T, however their unlimited data plan was pretty tough to pass on in and of itself. She was right. We had a couple hiccups with the first phones we picked, and ended up switching them out for other ones. Now weve got new phones, and are pleased with the service we received by her, as well as the actual service were having in Sprint. We live in South East Norman, so theres not that great of signal strength in our area, but we still get LTE and decent call bars. Overall very pleased with her service, and of Sprints!On a more negative note, we did have to deal with another employee who was not Ashlee. We returned to the store after 3 days of signing up with Sprint, so that we could exchange out some phones for other choices. We ended up with an employee named Tracy, who was in all honesty very difficult to feel comfortable around. She was downright rude in certain situations, completely ignoring what we were saying, and asking us questions that benefited her train of thought, and not ours. Secondly, she was clearly older than us, and attempted to joke around by saying before you were born quite often. Ive spoken with older folks, and theres a difference between playful and condescending, and well she was leaning more towards the later. Im not certain if she was aware of her poor bedside manner at times, but we certainly were, which makes us rate this store 4 out of 5 stars altogether.Bottom line - if youre thinking about Sprint, you owe it to yourself to give them a try. If you go to that particular store, try to stay away from Tracy if you can. Im afraid she may sour the experience for you, well until she gets better manners. And lastly, ask for Ashlee - Shell take care of you, the way youd like to be in that kind of a store.

I used to give this place 5 stars but recently its changed. seems new ppl have stepped in and now service is terrible. I always have insurance on my phone that I pay for yet they spent thw whole time telling me why they could do nothing for me. also they knew they were givng me bad news which is why they didnt write up a report. Ive been with Sprint for 12 years but I honestly think I may switch over to apple....whom I dont like..but I hate having a broken phone worse.

Great service, they were very helpful. Replaced my phone that was having electrical problems and was irreparably damaged.

Worst visit i have ever had with sprint. They have lied to me and cheated me out of money after 4 years of service with them will go with another service.

They only had two people working the entire store and they were both incredibly rude. I waited in the store for over 30 minutes with no assistance, so eventually i called the manager over. That was then my very first mistake. The entire staff is unhelpful and completely wasted my time.Please, dont go to this store.

Most of the staff are very friendly and very helpful

The wait for customer service is ridiculously long has a lack of employees.