Good service... I got a great deal on a new Landrover!

Always helpful. Not inexpensive, but you didnt buy a Jaguar to save money. In 20 years, I never needed to go back for a second repair. Always fixed right the first time.

The staff at this location has little regard for the well-being of their customers or themselves. They do not take proper covid precautions and most of the employees were not wearing (or properly wearing) masks or practicing social distancing. This was on two separate visits to this location. Even when my wife and I complained about the lack of care we were not taken seriously. I would absolutely not recommend visiting this dealership unless you dont care about your own health.

Bought a Range Rover HSE few weeks ago.I have been an owner of a Porsche 911/BMW/Audi cars. This was the FIRST time that I had such terrible experience with a high end car dealership. Highly disappointed with the management and new car sales department.Very poor follow ups.No responses to emails or phone calls.Documentations mailed to wrong address after repeated requests and acknowledgment.General attitude completely changed from before the purchase to after the purchase.Would not recommend anyone to buy a car from this dealership for Range Rover. I hope Range Rover as a company looks into this. Not the kind of service we were expecting from car dealership like this. #rangerroverusa @rangerover

Steve Lapkoff is my service manager and he provides excellent customer service. I have never had a problem with the work performed on my vehicle . All of the service/communication reps, particularly Thomas and Josephine, are always courteous, thorough, and professional. Thank you.

The service center told me they couldnt do an oil change on my Range Rover because I didnt have an appointment. Once I showed my appointment confirmation they had me wait for an advisor for 20 minutes. I was then told by the reception desk that the advisor is busy but if I still want my scheduled oil change itll be a 5hr wait.At this point I had enough and said cancel my appointment Ill go somewhere else. I will not be returning to this terrible and unorganized service center again. I definitely recommend anyone going here to find another service center for their Land Rover needs.

Read the review written by David Deal. He is absolutely spot on about the service manager, Steve. I have conversed with him a few times over the phone and via email. His business practices and everything else about him is questionable. My mothers vehicle was serviced there a few months ago. He was not consistent with cost, etc., which raised a red flag. Perhaps he has too high of an opinion about himself and thinks he can do whatever, who knows. But what I do know is when he received twenty something thousands of dollars from my mother’s warranty company in addition to hundreds that she had to pay out of pocket towards getting her engine replaced in her 2014 Range Rover, he quickly showed himself for who he really is.When I drove my mother to pick her vehicle up after service was completed, she was only a few steps from his office once inside the shop. She had questions. He could hear her and she could hear him as he used an employee to go back-and-forth to relay messages. Rather than being a professional service manager by coming out of his hiding place to address her questions and concerns, I guess he thought it was better to relay messages that way, which in my opinion is the perfect epitome of a coward. My mother had questions that she wanted to be answered. How convenient of him to walk right out of his hiding place as my mother leaves. We saw him. Ultimate coward! Call it what it is.I took issue with the fact that he would allow my mothers vehicle to be returned to her in an extremely dirty fashion after being in his shop for over a month and thought it was okay. This was completely unacceptable and of course, we were not leaving until the vehicle was cleaned. I followed up with him in an email about the below par customer service and of course, no response, because this is what cowards do- they stay in hiding, but it is up to customers to expose them for who they are to help other people. Professional managers on the other hand usually respond because they understand bridging gaps between customer relations. Steve; however, has not grasp this basic concept, which would explain the mediocre ratings at this shop. Just when I was about to contact their corporate office, I received a call from a female supervisor at the dealership. She understood what he apparently did not, and so, I decided to not launch a complaint against him, because that’s the direction I was heading.To think that he actually wanted my mother to bring her vehicle back to the shop after driving it for one month to file another claim for her suspension was completely laughable. Despite being told that she needed to bring the vehicle back in a month to file the new claim, she has been driving the vehicle over a month and all is fine. Her suspension is working fine. My guess was that he wanted it to be brought back very soon because the issue would not have corrected itself in that time frame. No false claims to file here, in order to continue to grease your filthy palms when you don’t understanding basic customer relations. My mother had no plans on returning anyway. Good for her because if she had, I would have saw to it that she did not.Customers, there are other surrounding Land Rover dealerships with ethical practices and good ratings compared to the mediocre ratings here. This guy does not deserve your business!

Warning! This is NOT a customer service oriented dealership! Ive had numerous service issues on my Land Rover, including having the brakes replaced twice, only to be told yesterday by the Service Manager, that my luxury vehicle, with only 70,000 miles would need a new suspension, along with my THIRD set of brakes, to the tune of $21,000!! In questioning as to why this isnt covered under the lemon law, I was rudely and dismissively informed that the brakes were only replaced once, and of course, the service technician that told me he had replaced them twice, is conveniently no longer with the company. The dishonesty, the poor business practices, the rudeness, and the complete and utter lack of care or customer service make this truly a place to avoid at all costs.

The team here treats you like a rock star. They got a cool group of people who all work together to make the place run. Definitely recommend!

Very great customer service. Samantha was very helpful and nice with the entire process, she clearly explained the process and was very responsive to all of the questions I had. Definitely recommend contacting her and this dealership!

Ms. Cambridge was professional and helpful from start to finish. She helped me understand my situation and help me receive my dream car.

Went in for recall and MD state inspection failed service. Got my SVR back 10 days later with curb damages to my rims ( front and back, right side). Called to ask about this after I picked up my vehicle. Haven’t received a call back yet. Never again.

Good service, always courteous and timely.

Purchased my 2018 Range Rover Sport on February 25th from Arouna Johnson at the Land Rover Bethesda Maryland location. When we took delivery, Arouna completed a WE OWE form for the 2nd keyfob and the Activity Key. He said the previous customer had these items and they were being mailed back to the dealership in the next day. Today is March 18th and I still do not have either of these items. Everyone was anxious to take my money for the vehicle, but now when it comes to delivering on the we owe for the keyfob and Activity Key, no one seems to know whats going on and where those items are at. This will be the last time I buy a vehicle from this store and if this is the way Auto Nation operates, Ill be sure to stay away from all their stores. Buyer beware!!!

We purchased the 2019 Range Rover sport from this location and we noticed that the front grille on the brand new car is broken and they promised us that they are going to replace for us, and now we are trying to go for first service and change that grille at same time, that denying to replace that grill for us. Don’t trust them at all

I worked with Steve Lapkoff for servicing my Evoque. He was very knowledgeable and made the entire process very positive in the end!

They always do a good job but sometimes theCustomer service is not up to par

Their service department is very trustworthy and knowledgeable when it comes to repairs on my Jaguar. Thank you Landover Jaguar Bethesda.

I had a very bad experience here, people look lost, not helpful and 0 customer service. Please find another dealership. I made a wrong decision by choosing this dealership!!

Exceptional customer service!

Service department transfers calls but never get pick up by any advisor.

Great service!!!