Surprisingly affordable pricing on used vehicles. For a dealership of this scale I do appreciate how the price their vehicles and the swiftness of service.

Anna Marie was very helpful and transaction was easy. I am satisfied with vehicle

Mike Smith is really the best service advisor that I have dealt with in almost 30 years of owning cars.Living with a Jaguar is tricky but Mike has really made everything so easy.Great experience in service.If there is anything I would like more is for them to have more loaners and the time it takes for every little thing.

Quick service and a super friendly staff. Excellent follow up from Cheryl Stewart. And overall a wonderful experience.

The experience was great! I reserved the car the day before. Mr. Wills Lovice responded. I met with him the next day. He was very professional & had excellent customer service skills. I did purchase the car & very happy I did. He followed up with an email to see if I had any question operating the car. I would recommend this dealership to friends & family.

Kevin S. did a great job of assisting us with our purchase. We never felt pressured or rushed. Whenever I called him or send a message, he responded quickly or asap. I appreciate the customer service I received.

Mike Smith is the best advisor ever. He kept me informed every step of the way during the repair process...updated me frequently. Hes was very polite, friendly, sociable and respectful of my time.

Jaguar Bethesda really performed on this service visit!! They thoroughly scoped the nature of the mechanical failure, provided a very reasonable estimate of repair, and kept me posted throughout to make sure that my needs were met. My service advisor, Jose, was especially competent throughout the process. I am a new fan of the dealership and will be returning in the future.

Mr Mike Smith was awesome took great care of me in a timely fashion. Great costumer service.

On September 3rd, I took my Jag XF to the Bethesda dealership for a minor issue and the level of customer service from point A to Z was superb. I’ve been a long time fan of Jaguar automobiles and you definitely get what you pay for in service and quality.

Excellent welcome, good service and timely servicing/delivery of the car. Please, keep the excellent job on!

I bought a used truck, it was in great condition and the deal was unbeatable! Came in with a number in my head for my trade-in, and initially did not get it. Told him what that number was and they made a deal. No hassle, efficient and Im super happy with my truck. Shout out to Sherry! She was awesome

Disorganized, unprepared. Vehicle I bought needed service although they said it didn’t. I don’t think their mechanics did a proper inspection. Needs a new part. Although covered by warranty and I have a loaner, I am still without my vehicle waiting on part. Top of the line cars deserves top of the line care. I can not recommend this dealership.

The Team at Bethesda Jaguar are the greatest!Mike who managed my car issues is a great guy. He bent over backwards to help me with car repair.I used to go to another Dealer in Maryland but With the. Service I was given I’ll be staying with these guys from now on.Thanks Mike for being so professional and giving me a helping hand.

Sales Representative 29308 Amanda went the extra mile for me the customer very much appreciated

Dropped the car off for general service check-up on a Friday morning. Car not finished for three days (Tuesday afternoon). Very little communication from the dealership. No return call. Email response days later. Given there are two other dealerships close by in Tysons and Annapolis, I will absolutely go there over Bethesda Land Rover / Jaguar. Seemed understaffed. Maybe because of vacations, but a simple heads-up, or an offer for a loaner car or at least an Uber home would have been nice.

Jaguar Bethesda was awesome. My daughter goes to the University of Maryland and drives an Epace. She had a flat. After roadside assistance installed the spare, she return home. They immediately scheduled an appointment when she could come is and replace the tire with new and at the same time check through the entire vehicle. As a Dad and several states away, knowing they we there for her with open arms allowed Dad peace of mind. :)Tom P.East Hills, NY

Rockville Jaguar Bethesda provides excellent service, including excellent customer care. I took my Toyota Highlander to Rockville Jaguar Bethesda for Maryland State Inspection. The appointment process, the prompt attention to my service, and the follow-up, all, exceeded my expectations.

This will be a snippet but very accurate account of my experience with this dealership: I found an Infiniti G37 Convertible at this dealership at a price that was very attractive. It was recently listed and didnt have any pictures on website other than the stock picture, so I was somewhat skeptical. I sent my info to be contacted by someone on the automated website feature. I was contacted by a salesman that took the initiative to take some actual pics of car inside and out. Honestly, I was very impressed by the vehicles appearance inside and out. I was so intrigued by the price and appearance of the vehicle that I did more research on vehicle right away. It had no major accidents, a couple of owners so I proceeded to go forward. Now, this is the kicker. I live in Virginia and this dealership is in Maryland as you can see. My work and life schedule was pretty tight so I didnt have an extra time to travel up 95 to Maryland anytime soon. I figured Ive ordered many things online, so why not a car. I know that CARVANA does this all the time, but most dealerships didnt have this feature as an option I assumed. I worked things out with salesman Arouna Johnson that made things work remotely. I admit I had some moments of worry because of the remote process, but A.J. kept me updated on things as much as he could. It was a few hiccups where I contacted management for some clarity in which to this day I have never heard back from them. I left several voicemails, emails to sales manager and the GM with no reply to any of them. I felt that since I wasnt purchasing a Range Rover for 100k that the importance of calling or emailing me back was non-existent. I understand the car sales business as Ive worked for a dealership before, so I know how far a call back or an email reply goes. This really put a sour taste in my mouth so to speak. At the end of the day, I did purchase vehicle solely because of the vehicles condition and the efforts from Arouna Johnson. I hope that management will see this as a learning opportunity that a response goes a long way, no matter what the customer is purchasing-as I could be in the market for a Range Rover one day, but I wont be going there. Once again I thank Arouna Johnson for all of his efforts to make this work remotely. The vehicle is doing great, and it came with a 90-day, 4k mile warranty which was great to have on a used vehicle.

Working with Sherry and the team there was a great experience. Everyone is as professional as youd expect them to be and more!

First of all where can i start, this guys are really good, it took them less than an hour to wrapped up everything and hand me the keys to the new Lexus RX 450 I purchased. This was my second purchased from this dealership. their prices are amazing too. They give the best for trade-in too. highly recommended. will be back again for wifey F-pace.

Got my car serviced and Phil is the service advisor thats on it! Hes super helpful and keeps you update on everything thats happening to your vehicle, but hes not intrusive to your day. I was put in a loaner car, which shouldve been a nicer vehicle than my current vehicle I have as to increase their Sales, but its not a big deal.Im pleased with how Phil treated me with respect and spoke to me like hes got sense. I am a younger guy and he didnt treat me like a child. He spoke to me in a courteous manner and thats whats going to keep me coming back. Mike Smith, the Service Director, is a fair and straightforward individual, also.Now, things that they can improve on, making sure that Im greeted, as soon as I pull up by someone who is cheerful and smiling and make sure there are no water spots on my freshly cleaned car.All in all, a good experience, plus they show car related shows in waiting area!

Surprising unexpected bad experience at a higher end used dealership. Kevin the finance manager rushed the finance portion of the deal and made many errors on paperwork. 3 weeks after I sign the documents he tells me that titling was rejected because he put my name incorrectly. I live an hour away from the dealership so not only did I need to waste 2+ hours of my time to go back to sign documents that Kevin made mistakes on, he did not even apologize. I have had the car for almost a month now and still have temporary tags. On the bright side, Kevin the sales representative was very pleasant and did everything he could to help the process. The last part of my issues with the place the car they sold, had bald tires and leaking oil. I did not see this until I made it home and the oil leaked in my garage. The dealership fixed this problem, which I’m thankful for, but it was also another 2 hour round trip. I wish I could get reimbursed for the gas I spent for 4 hours of commuting and a free oil change out of this nonsense.

I cannot compliment Mike Smith, my service manager, strongly enough. For years, Mike has kept our Jaguars in top condition. When something needs attention, he’s on it immediately. His technical knowledge is second to none and only below his attentiveness and genuine care. I’ve purchased 5 Jaguars from this dealership since 1995 and serviced them exclusively with Mike’s team. Mike is the reason for my purchasing and service loyalty. During this visit, Thomas also went way above and beyond to help my family. Maybe that’s why I feel like family.

Amazing service, once again, from Mike and his team. They have gone out of their way, time and again, to ensure I’m a Jaguar customer for life.I can’t recommend them enough!

Very nice and professional salespeople, I recommend JLR Bethesda for anyone who looking for their next vehicle.

Experience is all ways great,Mike service advisor makes it a wonderful experienceSo many of these service places you feel like it is a chore, Here you aremade to feel special. 5 stars is not enough

Incredible staff who have been kind and helpful throughout the entire process, including Ernest, Debbie, and Brett. This dealership knows how to provide 5 star customer service; highly highly recommend.

They are unorganized and not veteran friendly. I do not recommend purchasing from here at all.

As usual my most recent visit to Jaguar Bethesda was outstanding!My Service Manager, Michael Smith gives the best Customer service!This is the ONLY place that I will ever take my car!!Luv this place!

This dealership is the most professional Ive dealt with. The service is thorough and speedy and, of course, we love our car. Kudos to the entire staff.

Still waiting on vehicle to be registered going on 3 months. Vehicle is parked and cannot drive.

Ive been a Nissan guy for over 15 years. I wanted to try something different this time. I was doing a SUV search I found a good vehicle at Jaguar Bethesda they are a top notch dealership . Thank you for this positive out of state car experience . You wont be disappointed thanks again.

The purchase of our Jaguar F-Pace was one of the best car buying experiences my wife and I have ever had. Upon inquiring about a specific car we were contacted immediately, an appointment at our convenience was scheduled, and were presented with a bottom-line purchase price and trade-in value up front. There was absolutely no pressure or haggling during our appointment, our sales rep Earnest was extremely knowledgeable and friendly, and the entire staff was absolutely professional. We will buy from this dealership again, and would recommend Jaguar of Bethesda to our closest friends and family!

This is by far the worst experience i have ever had at a car dealership. DO NOT WORK WITH anna marie. She was the most unprofessional sales person I have ever had the displeasure of working with. For starters anna marie was unable to even send me pictures of the correct vehicle upon request. I was looking at a ford f150 and she proceeded to send me pictures of a ford f350 a completely different vehicle. From there she constantly confused the year of the vehicle leaving me wondering if we were ever on the same page or even talking about the same truck. On Thursday I requested more information on the vehicle before I came to purchase. Anna marie made me feel like every question I asked was too much if a hassle to answer. When i requested information on their 5 day guarantee on used vehicles she responded with “why would you even buy a vehicle if you just plan to bring it back”. She was evasive on many details and refused to give me straight answers on anything unless I came into the dealership. When i wanted to come in Thursday night she told me she was leaving and wouldnt be there until 11 the next day for which we set an appointment. When i showed up to the dealership and met with her she informed me the truck sold that morning and the paperwork was already being done. ARE YOU KIDDING ME???? She did not even have the courtesy to let me know the truck had sold before our scheduled appointment and allowed me and my cosigner to both take off work and take the decent drive out to the dealership only to be told the truck sold. When i confronted her about buying the truck Thursday night and that i could have come in then she blamed it on inventory. If you value your time an money id shop elsewhere and if you do have to go to this dealership for any reason at all AVOID ANNA MARIE AT ALL COSTS. She is rude unprofessional and has no interest in helping you out as a customer. If customer service is important to you this is not the place to buy a vehicle. My hope is that in reading this someone else will be spared from having to work with anna marie in the future.

My fastest purchase and the best attention I have had in the acquisition of my new Jaguar E-Paze I had a very good deal, the seller he explained everything I needed to know and the person in charge of doing all the financing did it quickly And he treated us with great respect, all the staff know how to do their job very well and they gave me a very good offer. Thank you !!

Staff was very professional and courteous! All of was questions was answered and I was thoroughly informed of all aspects of my vehicle.

My experience was great after speaking with Cheryl. She was very knowledgeable about all the features the jaguar i purchased offers. She is very kind and professional. The overall experience was great.

From the time we ordered the replacement side view mirror it took six weeks to get it after being told it would be available inaweek to ten days.

Sales (5-Stars)Arouna Johnson: Got me out of my Acura MDX lease 6 months early and into a Jaguar F-Pace at a lower monthly lease cost. Hand-held me through the entire process with nothing but professionalism, caring, and true friendship. Ask for him and tell him Timothy sent you! You will be beyond satisfied.Concierge/Liaison (5-Stars):Cheryl Stewart: A God-send to the technologically challenged! Another example of going above and beyond for the customer. Made time out of thin air to ensure I understood the In-Control system of the F-Pace and was comfortable enough to drive what we call a computer on wheels. She knows how to make sure customers feel comfortable about their purchase and smarter than their smart vehicle.Jaguar of Bethesda has a very organized, clean, and super friendly environment that makes you feel welcomed without being hyper-approached by sales people the moment you enter the lot. At first I thought these guys were brain-washed robots. Then I realized they actually know how to select people who actually care about their duties to the customers and the people they are there to help. Whatever they are doing, I want them to continue.Bottom line: If you are looking for a vehicle, you can go anywhere. If you are looking for a place that has your needs and concerns in mind and will treat you as their highest priority, then go to Jaguar of Bethesda. This is the first time (and I’ve purchased 17 vehicles, 3 of which in the last 5 years) that I feel I have a family and actually enjoy going to the dealership.

Found the car of my dreams at a great price. The whole process was smooth and convenient, and they gave me what I wanted for my trade with no back and forth whatsoever. I never even had to leave my house and the car was delivered! Charles Holman was professional and answered my questions promptly. They forgot to send the second key with the car, and Charles Fedex’d the key to me quickly. Thanks again!

Samantha helped us out for Land Rover sports and a BMW X5 and she did an amazing job.Highly recommend this location and their staff.

I am only giving 1 star because it has been a nighttmare since I bought my used 2014 Santa Fe from this dealership. 3 weeks after I got my car the check engine light came on. I took it back and had to pick it up and drop it back off 3 different days and times and they STILL could not figure out what is going on. I brought it back to them the first week of Feb.. here is it almost April and the issue still isnt fixed. They also told me that they are not used to working on my kind of car and that is why its taking so long to fix this issue or for them to even find what the issue is to begin with. Now it has to go to Hyundai so they can fix it. So I would not recommend buying a car from here if it is not a Jaguar, Range rover, or Land rover.

Fast, efficient, and price-competitive parts and service departments.

Quick response, clean car, easy process with continued follow.Top of my list for next purchase.

Service was excellent but you pay for it, $500 for a battery and $1500 for routine service (belts, oil change, etc.)

Once scheduled, the work was done in a timely manner, with attention to any other work that could be done for free under warranty. Car was ready and clean at the pick up time. Mike the service gentleman was exceptional on follow up phone calls to keep me informed of what was being done.

Oscar always goes above and beyond to make sure my concerns/issues are addressed. The level of customer service is exceptional.

Jaguar Bethesda did a fabulous job. I was met immediately, interviewed by Eric and the car was taken care of. Thank to all and Michael Smith, Service Advisor.

I took my jaguar for service (software upgrade due to rear view camera intermittent problems). I dropped the car off at 07.45 AM and I had to call 3 times to get status. Finally at 05.45PM of the same day I received my car back. However, the console required total reconfiguration and the service representative told me “the car needed a software upgrade” (I had just left the car the full day for a software upgrade….).In reality the console needed to be fully reconfigured and I spent 2 hours using You Tube to get my console back.I am sure, it was an off day…yet you cant give a customer back a car with a non-functioning console, or tell him that the car needs a software upgrade once you had the car the full day to “complete a software upgrade..”

Great service, friendly and competent staff. Deserve the reputation!!

Sold my wife’s car to AutoNation and was instructed to bring it to Jaguar Bethesda for inspection and to complete the transaction. AutoNation gave an offer that was significantly higher than car max so I was very skeptical going there since they had not seen the vehicle yet as it was only an online offer based on information I provided. Everyone there was extremely nice offering my wife and I beverages and snacks while we waited suggested local locations we could walk to while we waited. No need to go anywhere though as the process was quick and efficient. I signed all the transfer paperwork received a check for the original offer which we were extremely pleased with and we were on our way. They treated us like we were purchasing a top of the line Jag or Land Rover. They were unaware that I am the owner of a Jaguar F Pace so when it’s time to replace it I will definitely consider this dealership based on the service they gave us. Great job Bethesda Jaguar Land Rover!!

Score card at this dealership is low low low..Everytime Iam fooled to shame. SmhAccountability is really needed at this location.My.make it happen man Thomas is gone. He kept his word with me all the time..Iam not happy at this time..

Mike Smith in the Service Department has been terrific. He coordinates the service and always returns my phone phone calls! My car is a 2005 S and has never been better.

I was told my car would be ready by 2pm, but I had to wait an additional 30 minutes before it was ready. Annoying.-----Follow up: I did call the number given, and was not able to speak to anyone about my issue, despite leaving a message.

I had wonderful experience servicing my Discovery Sport at the service center of Jaguar Bethesda. The ambient temperature sensor was malfunctioning resulting in erratic operation of the A/C system. The service advisor, Steve Lapkoff, did not ignore the issue (unlike others at the shop) and got it fixed. It needed an software update. Very happy with the outcome.

I purchased a 2018 Land Rover Velar with around 10k mileage from the dealership last year (2019) . I was the first owner as it had been used by the dealership for the company to use sporadically.The check engine light came on in Dec. of 2019 and I realized I also needed to bring it in for the annual service soon too. I originally brought it in for service on April 2020 for the annual service and check engine light. I picked it up Sunday evening at closing time drove a few miles down the road and then saw the engine light came back on and Check tire. I had to then bring it back to find that the tire had a nail in it (the dealership covered this) and they would need to take more time to figure out the check engine light. This was now May. I then received a call that THE ENTIRE ENGINE had to be replaced! I wasnt given much more information except that this is what the computer had said. (luckily it was covered under the warranty). I had to drive the loaner car and sometimes drive out of town for work. I found myself having to call the dealership to ask the status on my car. My sales rep would then say he would call me back the next day to keep me posted. When he wouldnt call the next day I then had to call back multiple times for updates. The sale associate twice told me that it would be ready by a certain date and even told me specifically on one Thursday that I would be able to finally pick it up on that next Monday. So, I stayed in town that weekend, called Monday and was told that he was not working that day and they didnt think my car was actually ready yet! I had to ask the sales rep to please just be up front with me and if he didnt know if it would be ready yet then to just say that but not to give guarantees on the ready date.I finally picked up my rebuilt VELAR (new engine new alternator etc) on Jul 31 and so far no check engine light. BUT I still have no idea why this happened to such a high end newer vehicle with

The team is very fair, prompt and respectful. They kept me updated with the status of my vehicle. Will always recommend this team.5 stars.

Very Helpful, I recommend this over other Jaguars dealers I have been to.

I had a great experience at Jaguar Land Rover Bethesda! Sami Kacem was very professional, knowledgeable and provided excellent customer service.

In the COVID times, I was scared to have my car serviced. But I was long overdue and had a recall item. Jaguar Land Rover Bethesda did everything I asked to accommodate me. Their Customer Service team is top notch. Special thanks to Scott for pitching in!

Excellent customer service deserves appreciation! I wanted to take this time out to express my EXTREME GRATITUDE for Cheryl Stewart. She went above and beyond to kiss the boo boo. It saddens me to say that I had the worse experience purchasing my 2020 XF from your dealership. But due to the fact this was the car that I had been looking for over 6 months. I continued with the process. I only wish that Ms. Stewart was able to get the commission for this sale. My salesman truly made me feel like he didnt value my time. Or my intelligence due to the lack of effect with answering my questions. I must say Ms. Stewarts sense of compassion, empathy, knowledge, and wonderful customer service. Is out standing!She made EVERY effect to help, knowing that I was frustrated with this process and the dealership. I can honestly say it was her that save this sale. I really thought about returning the car. But Ms. Stewart assured me that she would be working with me moving forward with my concerns. She texted/called and even reached out to me on her day off. After a second visit to the dealership. Ms. Stewart was able to have the tech update my software and took the time to assist with advising of enhance features.She is the definition of Exceptional Customer.!!Dr. Ralf Speth said Good Enough is never good enough. He believes the passion and commitment of his people is the key driving force to Jaguars success.He needs to know that Cheryl Stewart understands his cord brand values.

After multiple prior visits that were very average I finally had an excellent service experience with Mike Smith, thank you.

Mike Smith is polite and professional and always make sure my conferns are addressed.

This dealership is great and definitely stands out!!!...their prices are fair right off the bat so the ‘no haggle pricing’ is easy to work with and their service is amazing. Ask for Arouna (AJ). He is super helpful and polite and it was a great experience dealing with him!!...the manger Brett was also extremely helpful with the total purchase process too and very willing to help with any concerns I had...it was a great experience and I highly recommend them!!

Obviously went here to buy a car, and left extremely unhappy. We test drove a used 2010 non-jaguar but still luxury car. We were told how amazingly clean it was, and how it was just so immaculate. It was 10 years old, so I was not expecting a perfect condition, but the inside was pretty rough. There was still dog hair everywhere, with dog claw marks and punctures, and the steering wheel was eroded by the previous owners fighting. Again, nothing completely deal breaking, but certainly this would have decreased the value of the car. After the test drive we were told that they would not negotiate on the price at all. This was about $3,000 over pre-covid market plus a non-negotiable dealer processing fee. This is not their fault, as they are a large corporate no-haggle dealership, which is fine. I left, as is my right, as is their right to charge what they want. We were pressured to buy the car, but it just made me chuckle. The service was slow, as we sat for a long time. I get that things take time, but this was not my first test drive, nor rodeo, with car dealerships.

Eric my new advisor was very nice! First time that an advisor spent so much time answering all my questions and honest recommendation.

Had an excellent sales experience thanks to my sales representative Charles Holman. The process was quick and efficient. He was very flexible to my needs and was even able to work a change into our scheduled appointment time. Will recommend this dealer to colleagues and

I was very pleased with the service performed on my vehicle. The Service Department staff is very efficient, professional and very friendly. My Service Advisor is also very professional, trustworthy and always consult with me prior to completing any needed repairs/service on my vehicle.Great to work this group.

The service department needs to step up their customer service. Phillip & his team were not welcoming. If you have an appointment for a specific service, why is it that they can’t provide you with a loaner if they are backed up or short staff. I went in for a tire air leak & I was told they couldn’t service my car until 3 hours later and when I asked for a loaner they couldn’t provide me with one either. My service advisor was out on vacation. However Thomas was very helpful. I told Phillip this was unacceptable & after 45 min of wait time they finally took my car back service. I’ve never experience this lack of service before. This needs to stop customers are being inconvenienced due to their lack of service.

The worst service department. They don’t communicate through an appropriate text message system. Getting calls from them about when your vehicle is ready is hit and miss at best. They rely on the service dept employees to call and sometimes they just don’t.Also someone spilled coffee on the floor and I alerted the front desk employees so no one would fall and they didn’t clean the spill. She actually said that’s not my job. I asked for some paper towels so I could clean someone else’s spill and then a nice gentleman that works there cleaned it.Customer service training and a messaging system did the services dept is needed.

We received excellent service from Franciso Reyes. he is a great asset to your company,

My wife is getting a F Pace Jaguar and we have been working with Alex, he got us the vehicle that my wife wanted and at a great price...

They have always have been accommodating in service even if it was unscheduled. They took care of my car the other day when it broke down on the highway. Keep up the great work!

If youre thinking about buying a vehicle from this dealership, I offer a suggestion that you try somewhere else first. The first obstacle youll encounter is the ever rude front desk. I have called this dealership a number of times and I havent spoken with a single person who sounded pleasant or cordial and not entirely annoyed that you had interrupted the newest inter-office drama. Unless thats what youre looking for. Our last visit we were in their waiting area and got to listen to the dramatic events of two individuals having a heated argument over one looking at the others phone over their shoulder and how said individual would not put up with another man being so close to his personal space. It should go without saying, but the environment was not at all comfortable or inviting.After purchasing a vehicle from Jaguar Land Rover Bethesda, we were assigned to a service consultant, Joe. Joe refused to return phone calls, was unwilling to follow-up with us after inquiring about desired upgrades and failed numerous times to explain our warranty service coverage or assist in accommodating a convenient date & time to comply with our scheduled services. Our vehicle is still under warranty and I have already had to purchase my own oil and oil filter from their parts department to perform an oil change MYSELF on one instance and then pay this Dealership ~$600 to do an oil change on another when I brought the vehicle in for a tire losing air pressure constantly and the Center consoles screen going black - a known recall that they felt I didnt need to be informed of. All while being covered by Jaguars advertised JAGUAR ELITECARE, BEST-IN-CLASS COVERAGE* New Vehicle Limited Warranty* Joe forgot to mention to me when I brought the vehicle in, an hour and a half drive one way, that if I would wait and bring the vehicle in approximately a week later, the work would have been covered under our warranty. This explained to me by a new service consultant AFTER Joe no longer worked for Jaguar Land Rover Bethesda and we were assigned to said new service consultant. What was the response after explaining all of this? Yeah......that sucks.Their scheduled services are booked 2 months out. In order to meet service recommendations, Jaguar states: A service interval indicator appears every 16,000 miles or every 12 months, whichever occurs first, to tell you when necessary vehicle maintenance needs to be scheduled. In order to receive scheduled vehicle maintenance, you must bring your vehicle to an authorized Jaguar within 1 month or 1,000 miles of the scheduled maintenance interval. Customers who do not bring their vehicle to an authorized Retailer within the required time for scheduled maintenance may not receive the missed interval service. Im not exactly sure how one is supposed to do that if service is not available for 2 months and no accommodations are ever offered.Attached is a picture of the bill I received and the services I paid for, out of pocket, that are allegedly covered under Jaguars ELITECARE, BEST-IN-CLASS COVERAGE. Notice that the bill is for Labor and parts only (no Gas, Oil, Lube) on a vehicle under warranty at Jaguar Land Rover Bethesda.I reiterate, if youre looking for a new Jaguar or Land/Range Rover, I suggest you try to find an alternative dealership. From our experience, you will pay for a beautiful vehicle and thats about it. Your experience from there out will be frustrating and seriously disappointing to say the least. We love our vehicle, but entirely regret purchasing it from Jaguar Land Rover Bethesda.EDIT: I forgot to mention, if you live a decent distance from the dealership and they need to keep your vehicle for a few days to complete repairs...youll have to pay a $44.44 fee for requesting a loaner vehicle so you dont have to walk 50 miles home. A picture of that will also be attached.

Great job during the pandemic! Appreciate their hard work to make it happen it a smooth process.

I was a bit taken back by one of the morning intake representatives. He was rather young but that’s no excuse because he’s a reflection of the business. From the time I brought my vehicle in for it’s first service, this young man seem to have an attitude. I couldn’t put my finger on it but sometimes you just know. However, everyone else was cordial and respectful. When I came back in the afternoon to pick up my vehicle, there he was again with the same attitude. This time, my 22 y/o son was with me. He said, “dad, what’s his problem? He seem disrespectful towards you, what’s up?” I said perhaps he had one of those days that started off rotten and ended worse. I wanted to think it was that and nothing else in this current climate of inequality (among other things)!

If I could do zero stars I would! DO NOT GO HERE! Their communication to each other and to their customer is AWFUL.My husband and I called to confirm a car was available and once confirmed we said that we would be there in 30 minutes to test drive. Once we arrived they told us the car is sold.We then left and did some more research and found out that they had another car that we liked.Once again we called and they confirmed that this second car is still available and we could test drive it.We drove back for a SECOND time. Once we arrived they took my husbands drivers license and got us ready for the test drive, to only tell us that this car too is sold.

My experience was wonderful. From the moment I enteredthe showroom until the day I left with my new Jaguar it wasperfect. Chris was my Sales Executive and he was professional,knowledgeable, helpful, and a great person to deal with. Chrismade the process very easy. If you are interested in a Jaguarbe sure to ask for Chris at Jaguar Bethesda.Susan

Oil change completed. Car returned hastily cleaned. Windows and interior dirty, floors still dirty. But of course there’s a $25 miscellaneous charge on my oil change for Clorox Covid full cleaning. Right. Second vehicle I bought from the dealer. A lot of staff turnover and they never do a good job. We just have to suffer through them if you live in Montgomery county.

As always Steve and his team, Thomas and all, are great! In this time of covid they put up with me and my crazy! Thank you for understanding and being so wonderful.

The team was very courteous. From the moment i scheduled my appointment, i received several reminders and was greeted and assisted upon my arrival with minimal wait.

I came to this dealership because I was so disappointed in my prior dealership. This Jaguar dealership was 360 degrees better than that one. Stephan was my salesperson. He was knowledgeable, polite, and worked very hard to make sure I was getting exactly what I wanted, even to get me out quickly. Every person I dealt with was very nice and helpful. I was very pleased with the entire operation and the transaction. I would highly recommend Jaguar Bethesda and Stephan!

Thanks to my service(Mike) its been an extreme pleasure dealing with Jaguar Bethesda.

Leased my Jaguar a year and a half ago and have had nothing but an AMAZING experience with ALL staff and management. Wale worked with me in the very beginning and the management and service team has been nothing but an absolute pleasure to work with. They bend over backwards to ensure a great customer experience. Everyone is friendly and accommodating and the quality of everything they do is spectacular. I absolutely HIGHLY recommend this particular location to anyone and everyone.

Sami, is a very helpful and concerned salesman.Also very pleasant.

This entity wastes a lot of the clients time in completing transactions. Its like pulling a tooth even if you excellent credit or not. Would not venture into an auto nation car dealership anymore to buy a car. Too much waste of time.

Devin helped me search for the perfect car for weeks. He was never pushy or salesman-y and completely understood my needs. My success in finding my dream car was his success and that kind of attitude makes a HUGE difference when youre spending that kind of money. Everyone at Land Rover/Jag was very helpful and welcoming. Would definitely recommend to my friends and family!

An update to my first review after the manager seen it. I still have not been reimbursed and to boot she claims to handed this over to a new manager Racheal. See attached text photo from Amanda!My last up date due to Racheal took charge and rectified the situation and I have been reimbursed as promised. Thank you Racheal and continue to do good for your customers as the new manager. Sorry you were pulled into this situation from previous management.

I had the best car buying experience via Derrick, Debbie and Cheryl. Everyone was very welcoming and attentive. Any and all questions were answered openly and honestly. They were very accommodating. I would recommend anyone interested in luxury purchasing to go here first.

Service Advisor Jai was amazing. He kept me informed of every detail in my service visit. 100% satisfied with my visit.

Poorly customer service, one never have an answer...Even when I want to buy car

I took my car in for yearly maintenance and was very pleased with the service I received, the staff is very courteous and professional. The service was performed on time and I was very happy with the work they did. I highly recommend this dealers Service department for any work you may need on your vehicle and I will most certainly be taking my car in for any required work I may need in the future.

No stars is absolutely the perfect rating for this dealership. The level of treatment I experienced by the team members and management was just so unprofessional. Here is my experience. I sourced a vehicle online and contacted the dealership to make a appointment to test drive the vehicle. Remember the word appointment because it comes back to mean nothing at all. The appointments are important due to covid 19 and social distancing restrictions during the pandemic humanity is facing. I test drive the car on a Wednesday and then returned on Thursday to purchase the vehicle with my fiance. Before finalizing the purchase my fiance test drove another vehicle. She liked it so we decided to purchase that vehicle. That vehicle by the way was more expensive then the original vehicle. While purchasing the vehicle for my fiance she began pointing out that we were not being tended to and that she felt mistreated compared to the other customers being serviced also. I calmed her down and ignored all the red flags. We ended up being the last customer to leave the dealership that night. After driving the vehicle to work the next day my fiance advised me that she did not feel safe in the car. We called the dealership and explained that we would like to return the car but still purchase the original car. The salesperson advised us that the other car was already being sold but we were welcome to return the car on Saturday. We come back on Saturday only to be told that the return could not happen till Monday do to our trade in being processed. Ok no problem we agreed to come on Monday. Saturday evening we get a call from the sales rep advising us that car deal did not go through and that if we are interested we could come purchase the original car. We agreed to come Sunday morning to do the return and then purchase the vehicle. The salesperson advised us to come early. Dealership opens at 11am and we called at 1030 to advise her we were in route. Sounds like a appointment between two persons. She said ok. Upon reaching the dealership my fiance who by the way took off work did not see the vehicle in the lot. We enter the dealership and ask for the sales rep before taking a seat. She did not acknowledged us and neither did anyone else while we sat. She finally approached us and said that someone was testing driving the car we agreed to buy and we agreed to meet in the am for. She then proceeds to tell me that it is first come first serve. That policy overrides appointments. Im so confused. The manager then comes back to advise us that the test driver would be purchasing the vehicle. I asked her again why they would do that when they called us the day before to purchase the vehicle for ourselves. Once again she replied 1st come 1st serve. But technically they called me and made me the priority on Saturday only to do something totally different on Sunday. I advised her that we would not be here if they did not call us on Saturday and that 1030am Sunday morning you knew I was coming. I have never been treated so badly. She then advised us that she still can not process the return for the car we purchased. Once again they had us come to the dealership only to be told that they can not help us. I would never recommend this dealership to anyone and once they process my return i will never return. The corporate office needs to know that the dealership staff is in need of some much needed customer service training and also some of the policies set in place may need to be evaluated. Can I make a appointment or is that option on your website just for show? And also if your sales rep contacts a customer they should be trained to follow through with the offer they contacted me about. I know im just a minority and my finances may not put me into a threshold where I receive respect from your dealership but along with the Covid pandemic all over Americans are fighting for equal rights for all Americans no matter what race,sex, gender, or financial status. Once again I wanted to make someone in power of making decisions aware so changes are made.

The experience here was outstanding. Ms. Samantha Cambridge was an awesome sales rep. She knew the answer to every question and provided every bit of information we needed to make an informed decision. The test drive was amazing and she knew about every feature of the car. It was a refreshing car buying experience. I would highly recommend Samantha to have a truly great car buying experience.

Some of the best prices you will find on Land Rover Range Rover

Charlie was great and helped me really surprise my wife.

Everyone worked as a team. My car seems to be working fine.

Just purchased the 2002 gs300 Lexus over the past weekend. The car runs extremely well and my son and I are so happy with this decision. I would absolutely recommend Jaguar Bethesda to anyone whose looking for friendly service -without the added stress and pressure from other dealerships. Our sales associate, Samantha Cambridge, assisted us the entire time and made the car buying process a breeze. She was thoughtful, friendly and kind! I truly feel blessed by her guidance, and I highly recommend her for your car purchasing experience. 5 stars!!

Took care of everything same day.