I like Best Buy, and I usually go there first when shopping for their types of items.I did find a nice TV console that was about 30 inches high that would go well with many decors. (Pic) I didnt buy it because I am shopping for the Best price.I dont think the name (Best Buy) is accurate when it comes to price. Perhaps the TVs are of higher quality for gamers, but its difficult for me to purchase a TV for $1,300+. I purchased a different, yet same size TV for under $400 somewhere else.

Best Buy in North Little Rock has a wide variety of electronics and the staff has been very friendly and helpful if we had any questions while shopping. We didnt purchase anything this time because we were comparison shopping for laptops but definitely got all my questions answered and now know which to buy. Thanks Best Buy for helping us pick our next computer and we will be back next week.

I am appalled with the customer service/support I have been receiving from Best Buy. I live an hour away from a local store. So, I can’t pick up the phone and call the local before driving that far distance. My wife drove there with a refurbished laptop I purchased for her birthday. She got there and was told the laptop had not warranty. When I purchased the laptop, I was told that the warranty was two years and better on refurbished than on a brand new one. I called the local store and of course was routed to the outsourced call center. The call center gave me so much grief about an appointment, but couldn’t schedule it for today and my wife was already on her there. They wanted me to make another trip, which means more gas. They said they couldn’t connect me to the local store nor could they call the local. They couldn’t even tell me about the warranty information on this laptop. This is highly frustrating! Where is the real customer service? It’s not right that I purchased an item and told one thing and it’s not honored.

Horrendous experience. Rude employees, horrible customer service. Sent my call to an outside sales team who told me to call the store back to make the purchase. When we called the store there after, they told us I could not make the order over the phone. Had me playing phone tag for over an hour. They also refused to acknowledge a deal the store had on an item I was trying to buy. On top of that, my family member who was in the store, whom I was making the purchase for, was disrespected by the employees for no reason. Do not give this store your business because clearly they don’t want our money. Would give 0 stars if that was an option.

I lost my phone in the midst of a truly horrible day. Matt at the phone kiosk was very patient considering how much I put him though (Verizon locked me out of the account, waited on the phone for 50 min last, they said it was unlock, they lied lol.) He was very patient and kind. Thanks Matt and also so sorry 😅

New way they do business is tell you to order what you want feom the website. Looking for a car stero for my son. Person was not helpful in helping us decide what we needed. Was told they can not instal because they do not have a tech currently and I needed to go to the LR store.

This is one Big Box retailer who has figured out how to provide a pleasant customer experience in all aspects. Unlike other retailers, they always have plenty of associates on duty, who make an effort to ask every customer if they need help with anything. The shelves are meticulously organized and maintained. They have display models for just about every item in the store, many of them are interactive. This is a fun place to shop with great products and great people!

The store is spacious. Best Buy has a lot of neat electronics and gadgets. My brother and his wife bought a $2,700.00 refrigerator there. They came and installed it at their house. The guys who installed it were very nice and friendly. Plus, I bought a microphone from there. Our family always goes to Best Buy to buy our major appliances and some electronics there.

Super great. Sought thing. Found thing. Bought thing. Like thing. Hooray.

I eat here every Tuesday night without fail. And I will keep doing it until the get rid of their 70 cent boneless wings. Great place to get the basic wing the fries are spectacular.

Customer service is excellent! Couldnt catch the employees name, but he was very helpful and went out his way to help me find a Nintendo Switch for my son. Cashiers are quick and courteous. Nothing bad to say about Best Buy NLR! Keep it up guys.

Asked to see new iPad. They said they had them. None on display and they wouldnt open a box so I could see what it looked like. No sale.

One of the best places to shop plus the service is awesome. I would definitely recommend this place

Help was decent. We went for camera lenses but there were only 2 in the entire store.

This is a pretty decent Best Buy, pretty big, they have plenty off electronics, always pretty stocked, employees are extra friendly, I really like this Best Buy, No complaints 🙏💯

Do not buy from this atore there warranty is a waste of money after buying a tv it only added a year to the warranty they sold me also, they want me 2 pay to have same tv recycled, what sense do that make?? This is why our landfills are so overwhelmed this company only see profits.

HORRIBLE customer service. We visited yesterday and when my husband asked for information on a cell phone they helped everyone else but him. We kept driving and bought the cell phone at another Best Buy In Missouri. If you need something from BB, skip this one.

Terrible customer service. This store is poorly run, customer service is awful, the employees are rude, the underpaid staff are miss management and it shows. This is the absolute worst run Best Buy Ive ever been in. Do not even attempt this store. There are better options, I myself will drive to the littlerock location because they are at the very least nice to customers. Dont waste your time here.

Price paid at the front was not the price on the sticker and the manager not helpful and agressive.

I was looking for a sound system for my TV. A young lady(I didnt get her name) was very helpful and gave me some recommendations. I went with her suggestion and it sounds amazing in my house.

Help a friend purchase a SD card for her📱. She was a happy camper

I question the knowledge of some of the staff they hire here, but this place is very friendly and people are always willing to help. The people that work the phone areas get a special shout out. They have some amazballs customer service.

I went for Beats Studio 3 headphones but had to wait a bit for someone to help me, otherwise 5 stars. Matt, sales person, saw me looking for someone told me he would be right with me and he was and he helped me and checked me out and had a Geek program and set up for me. Good experience thanks to Matt. I will ask for him in the future!

The sales associate I dealt with went over and beyond what I expected. She made sure when I left the store that all my questions were answered. I felt confident and had no doubts I made the right decision about my purchases.

Very clean. Not crowded at all. Great customer service.

The guys behind the desk at the mobile area are the best. They are constantly helping me out!

My sales rep. Patrick was very helpful. He is very knowledgeable about electronic technology. Very good experience. Thank you Mr. Patrick.

Took in my old cell phone to recycle, shopped for fridge & learned they price match + military discount -AND- they had product in stock!

It was ok. Waited forever. They didnt have half the Motorolas they had on display and had no accessories, no Cases, screen protectors. Nothin.

Horrible customer service!! Scheduled Geek Squad twice to repair or replace home theater system and they never showed up or called! Would not recommend Best Buy to anyone!!!!

Gentleman was very helpful and made it a good experience

Every single time I go to this best buy, I wait and wait and wait for help and no one ever shows up. There have been times I have waited over an hour in this store for assistance. If I happen to catch someone they either work in another department or cant help me with my request. Its ridiculous. Order from amazon if you can because this place sucks.

Loved the curbside pick up! Ordered an item and had it in my possession in less than two hours!! This is the greatest way for me to shop!

Went here to get a controller and couldnt find it.. they checked and had one left. They had to hunt for it but found it and saved the day. And gave me the price for the one advertised so I saved $10 dollars. Love saving money!

Appliances, prompt attention and answered all questions. Will make the purchase from this store

Depends on what you are looking for. Poor selection for phone case, but if you want phone service they have plenty of people to try to sell it to you, but dont waste there time with the little things.

Employee was very helpful finding the tv antenna that we needed.

Horrible. Wasted my time waiting on the phone for an incredibly long amount of time over the course of 3 days trying to get ahold of someone, but nobody answered the phone! How do you expect to help customers if nobody answers the phone at your establishment? Get it together, Best Buy.Edit: After taking the time to drive in to town in an effort to find what I was looking for without ever having spoken to someone, I mentioned to the person checking me out at Best Buy that nobody answers the phone when I call and am put on hold. This worker kindly told me that corporate has redirected all phone calls to a different call center for the state of Arkansas, and thus it is virtually impossible to reach a store in Arkansas by phone unless you have a card with a direct number or an extension. I am leaving my review at one star, however, due to the fact that Best Buy does not let that fact be explicitly obvious over the phone.

All I needed was a usba to usbc cord and the clerk showed me to an empty rack. There is just no way they can compete with amazon

Purchased a new washer and dryer. Was able to schedule a time for delivery and haul away. Very convenient and good service.

Walked around for almost an hour trying to find someone to help me find a microphone. This store has gone downhill in recent years. A few years ago, people were happy to help. Now, it seems employees are happy to avoid customers

One thing I will say about them is they do beat the prices of home Depot and Lowes for any kind of electronic needs you might have. I had great employee experiences today they helped me a bunch.

Not too crowded. Great selection of electronics and helpful staff. I was there to check out the sale on TVs.

Was worth the drive from Heber Springs, to get the monitor we wanted. Great customer service.

Went in to see the Geek Squad, had to wait for 45 minutes before anyone was able to help me. Other than that it was a very pleasant experience!

Very friendly and helpful staffI always go back

Best Buy is not what it used to be. Very small selections. Miss the the way it used to be.

Nice selection. Friendly, knowledgeable salespeople.

Sadly, what kills it for me in this very store is the lack of customer service there. They had employees walking around in a somewhat empty store, the only cashier that was stuck with a customer pulled me to the side and had me wait while what appeared to be the manager of sorts help a couple before me. Two other pairs of customers were as I stood there, watching said manager help other people while I watched him and other employees just walking around. Then the same cashier saw the buildup happening again, and went to me to finish me out. What couldve been a 2 to 5 minute transaction turned into almost 20 minutes, in an almost empty store. Go to another Best Buy if you can.

They had exactly what we needed, but it took a while to get assistance to find it.

A pretty good selection with friendly and knowledgeable staff 👍👍

Great location, has what your looking for and great service.

Quick to say they didnt have what I was looking for without trying to offer suggestions. I had to keep asking around the store for suggestion until I got it

It’s the only place I have the superhuman ability to disappear in public.

They show up for rc stuff and they dont carry them anymore

3 star rating because curbside hasnt work 2 times in a week. Keep getting an error.

I was in your store today August 14, 2021 to buy a Computer. I waited for 20 minutes only one sale associates was working and he was not friendly at all. Will not be going to the North Little Rock,AR store again.

Returned an item. Great service.

Customer service no too good. No direct phone number to this store.

Worst store for customer serviceWaited for someone to show up so I can buy a phone but no one bothered to help me except the guy working the front door. He called for someone twice but they never came.

The store is nice and neat. The associates are friendly. It can get busy, especially during holiday time. Great selections as at most Best Buys!

Would have dropped some money there but they had no one to wait on me. Its not exactly a self-service store! I will not be back!

Very professional installation of an indash receiver and Sirius add-on.

Service was of great quality! 🙌🏼🙌🏼

Always a good experience... in store and online

Dearth of anyone on the floor to help customers during my visit. I had to wait for an inordinate amount of time to get the attention of the only person I could locate.

Had everything we needed. Great customer service.

Not even a month ago I purchased a Nintendo swith, now its defective wont even turn on. I took the switch and products back to store in original packaging along with accessories that I received with bundle and receipts for a return or even a store credit. I was advised that because its defective I have to go through Geek squad, tech support ( which Ive been contacting trying to get to tech support for 3 hours). Finally set up an appt to have them see if they can fix it, and was called an advised that they will have to cancel. Within the short period of time having the switch there has been nothing but trouble, therfor I just want to exchange for complete different game console. The Mgr of Best buy stated that even if I get the refurbished switch from tech they still wont be able to return/exchange because its refurbished. If Id known I would have this much trouble with the console/ tech/ best buy Mgr I wouldve never have purchased it. I would not recommend purchasing a device from any location because needless to say you may be stuck with a device and spending all your time trying to get somewhat of a resloution. I am a very upset customer and thought that Bestbuy would do better than this!! I hope someone will reach out with a better resolution.

Staff was impressively kind, professional and friendly. Management was fantastic and visibly present. Despite holiday chaos, this store is still one of my favorite Best Buy stores Ive ever visited.

Pretty much went and got what I needed and left, last few times Ive been there customer service its too busy or not around.

Would give 0 if it was an option. “Curbside pickup available at 10:00a” is a joke. I checked in at 10:00a exact, I’m one of two cars in the parking lot, it’s 10:27a, and I’m still waiting...

Walked in, Told employee what I needed. Was told where to look for desired item and then walked off. No help in finding desired item.

No complaints...🦊

Online order was ready at picked up quickly.

I had to wait a while, but I got a good dealIm not sure they included the shipping supports though

Super friendly staff, clean and felt welcomed

Good quality, great services, huge store, more product, more brand...

Went into browse, selection right now is limited understandably and staff is reduced. Honestly I love just browsing at best buy. Specifically looked at computers and selection was limited in some brands severely. Odd because they were there just a few weeks ago, but insignia and Dell particularly were lacking. Fine though, think if looking for big purchases ordering online or delivering it to the store is easier and wider selection.

Fast, efficient, and the friendliest staff youll ever meet they always have exactly what Im looking for even when Im not sure what that is!

Couldnt get any assistance to unlock the case to make a purchase. Found same item on Amazon for the same price and next day delivery.

We had a great experience purchasing unlocked phones online. Then had an easy curbside pick up. They have done a great job in 2020 with following guidance of health officials.

Hoping I can boost this rating after avreturn

Best buy is losing its chance to become a leader in retail by offering a larger and more specialized shopping experience.

Clean. lots of space. customer friendly. everyone is happy. and you get what u are looking for

Friendly, and Very Respectful.. Curtious enjoyed Shopping there..

I told the lady I was going to look around for the laptop I wanted and then Ill come back for assistance. She said okay, just let us know. Okay, cool I found the top 3 I had in mind. Went back to the lady for for help, she was busy, no problem so I waited, didnt want to wait anymore so I went back to the laptops, one guy came up just to tell me to go all the way back to the front of the store to get assistance, um okay, so I did. I went back to her and she told another guy to assist me, okay cool no big deal. When we got to it I told him my 1st option, he says its not in stock, long story short, none of my options were in stock. They had laptops on display but they were out of stock. If I wanted to wait for it to be back in stock, I would have just ordered online to start with. The whole point of retail shopping is getting what you came for right then and there! Dont even waste your time. Find what you want at home and just wait for it to be delivered.

Love the advice they give and how helpful they are

Staff friendly and very helpful.

Always have what I need!

This store is sold out of EVERYTHING. But, if they have what you need costumer service is great. They seem to be taking every precaution to prevent COVID transmission. Good on them!

The best place to get your electronics

Great staff, helped me know what to get

Management do take care of their costumers

The associate was very friendly. good selection of TVs

I swear the staff get worse every year. They do not know their store or products. Best Buy has a nice selection and good prices just dont come for the expertise.

Very help full.

Sent my wife to pick up a in store pickup order. Got the email saying it was all ready for pickup, when she arrived they informed her they couldnt find the aio I ordered. I went back up after she wasted a 45 minute drive each way and found 2 right where they were supposed to be. Management needs to look into what their employees are doing

Needs more cleanliness, Better organization. Overall I can find what I need.

Great customer service

Wonderful customer service, clean and overall great service