Ordered what we thought would be delicious donuts. Yes they were good but your service was absolutely horrible. Ordered for delivery and the delivery guy shows up with only one of our two boxes. Ok no big deal we can just call. After 20 minutes of trying to call no one can answer the phone. Now we make the drive to get them. When we get there they treat us like we are trying to ask for a hand out. All we wanted was the donuts we paid for. Finally, the lady states well I guess we will give them to her. Like for real yes you will give us what we paid for. Geeze, I have never had such worse customer service in my life. Donuts good but I dont recommend going here with the way the service is. I highly recommend going elsewhere as they dont seem like they care anything about their customers just getting the money and oh well.
Management of this location does not meet expectations. Long wait, inattentive, questionable integrity. But they sell donuts.1st. the donuts are good. They offer a pretty good variety of topping options and are a satisfying indulgence. I am not a donut connoisseur, but they tasted like other donut shops I have been at.2nd. the service was pretty pathetic. On the day of my visit there was a problem with the order printer not printing from the Order counter. Surprisingly, 1 manager and 3 employees didnt realize they had a problem despite 25 people standing in the lobby waiting on orders and only [2] order tickets in the hands of the employees. Only after the last ticket was filled & they look at all the people standing there does the lightbulb come on that, Houston, we have a problem. With a quick little IT Reboot (turn off & on the little printer), Heavens to bettsy you have order tickets spewing like a Texas oil gusher.Now many of your clients have been standing patiently, quietly, waiting while working out the problem, but one customer who politely says she would like to cancel her order (the last person to order) all of a sudden gets first of the line treatment. Now some grumbling starts.I waited a month from this incident before posting the review, to make sure that I still felt affronted. Yep, still do.--But they sell donuts.
Online order to avoid the line. Hot fresh donuts topped and iced how you choose. The place is busy and appears short staffed, but that is just about everywhere. The workers were hustling and moving as fast as they could, customers appeared patient even with delays. Store was clean and well maintained.
Absolutely loved their donuts and the service!! I have a new favorite donut place now and that says a lot since I was a huge fan of Krispy for many years. They are fresh and made to order and the employees were wonderful. The frappe was really good too!!
Cant believe Ive never eaten real donuts before! Went to market shopping at Kroger and since Duck Donuts were next door decided to step in and try one. I swear if I wasnt on a strict diet and had already lost 30 pounds I would have bought and eaten a dozen. These are undoubtedly the best Ive ever had. So very fresh. Made right there while you wait. And the staff were so friendly. You must stop by and treat yourself.
Wow DELICIOUS! Friendly staff. Must try these donuts!
Had a great first experience at Duck Donuts in North Myrtle Beach. There was a wait to get in because of social distancing but the donuts are worth the wait. Mo came out and gave my son a donut while we waited which was really nice! Inside the shop is very clean and all the employees had masks on! This location is ran very well!
Im not really into sweets but these are seriously good donuts. All cake donuts, which I prefer. You can dress them yourself or choose from numerous signature or classic icing/topping combinations. But they were all darn good. The line stretched out the door and they had a sign taped to the window stating that they had modified their hours of operation due to staffing issues but the crew was still very pleasant, helpful and efficient. Handmade, hot donuts take a bit longer to produce that the ones you pull from the case at the convenience store. Thats just the reality of the situation. But I didnt see a single person walk away unhappy.
Read reviews about how good the donuts were and more than a couple mentioning βMoβ. Both live up to the hype! They were busy and it was slightly chaotic but Mo had the greatest attitude and made sure all the βbabiesβ had a donut to keep them happy. She alone made the wait worth it. Donuts were great and not anywhere near as pricey as I expected. Great service and great people. Order ahead if you can to avoid any wait or lines.
Very good donuts. Take my advice and order online and pickup. I waited in line last time forever. This time I did the online pickup and walked in and picked up immediately. No wait at all. Awesome.
Amazing donuts! I love that they are cooked and prepared to order so theyre not sitting and drying out like some donut places. They are fresh and delicious!
Wow, we got half a dozen and all were delicious. Best donuts hands down
Standing here waiting for 6 donuts? Stacked 30 customers deep? Why? Mismanagement. Where are the ow red? Too good to stand behind the counter and make this place work correctly? I guess theyβre checking their stocks and portfolio while the customers suffer. What a waste of time.
I love Duck Donuts. I got to this location ad around 10:30ish and did not have to wait to order, but I did wait maybe 10 minutes max to get my donuts. Worth it, though!
Last weekend we ordered a couple dozen donuts and were not disappointed! We ordered kinds in increments of 3 so we were a little difficult but the donuts were a HUGE hit with our group. I recommend ordering in advance or online however.
We visited this morning in our PJs for the first time and it was totally worth it! The hand dipped and topped donuts are super yummy and the staff was very friendly. Josh was killin it, making donuts as fast as he possibly could!From the time we arrived until we walked out with our donuts it was close to 45 minutes. We are not upset, though. The place was very busy and theres no way to be mad that everyone else wanted donuts, too! But again, they were worth the wait!
I travel to Duck donuts on a regular and we like to stay near one on vaca bc its our quilty pleasure. Today is the first time we have had an order wrong. Wish we liked chocolate but we dont so 3 out of 6 donuts no good... still will return
Had a line and 30 minute wait for Donuts, but they were great! Hot and fresh and fresh toppings! Tasted like moist cake!
Went back again this year. Fast, friendly, and yummy
Crumb cake donut was very good. Service was excellent.
Good donuts but way too long of a wait for some donuts! Ordered three donuts, waited about 40-45 minutes! Ridiculous, whoever manages this spot needs to get it together.
Order a half dozen of doughnuts through a food app, doughnuts did not come until 2 hours later. my breakfast sandwich was cold and the wrong coffee was brought. who orders warm milk with whip cream? OH and to top it all off there was a fly in the coffee, couldve happened there or on the drive to me but just didnt help matters much. I called, no one answered, left a voicemail, still no callback. the only refund I was able to get was through my uber eats and not Ducks. I guess it is true when they say sometimes your first is your last because this was my first and last purchase from Ducks Donuts. (the doughnuts i did get were wrong!!!!)
I have ordered 2x from this place and I absolutely love it! My kids and I are obsessed!!! If you want fresh made to order warm yummy donuts this is the place to get it from!!!
Overrated. Long waits even if you order online. All the donuts taste the same. They just cover them in different frosting.
Cooked to order, excellent but too sweet
Their hours were wrong and we waited outside for them to open or to at least get an answer on what was happening. they just stared at us. very disappointed. just wanted an oreo donut. ugh.
Picking up my our online order was a bad experience. Workers were hostile and seemed bothered by our business.Not a good vacation pick.Younger lady who made the coffee was nice. The older woman was the rude one.
With the Fall brings a new variety of donuts. Gotta try the WEREWOLF!! Bacon, maple icing with raspberry drizzle!! Any donut from here is worth trying at least once. Fresh and warm every time.
Great donuts. Terrible service. We were seen as an inconvenience to their day as we ordered donuts. They chased customers away by being rude to everyone that walked into the store
Awesome doughnuts! Clean store and nice staff. Will be back to this location!
Love this place. Moe and Amanda are amazing! Always extremely friendly, and outgoing. I used to be in restaurant management and I know how hard it is to find great talent like this. Please keep them around. Ooo and the quality of the donuts and coffee is something that canβt be found anywhere else in Myrtle beach. Keep it up guys!!-GQ
Absolutely amazing visit! COVID has changed how we do EVERYTHING in public. This Crew was amazing today! Friendly, helpful and excited to see our group of Sunday bridge runners. But, lets face it... We came for the donuts and they were delicious!
Delicious donuts, absolutely worth the price and the wait. The employees were very friendly and professional. Overall a fantastic experience. Josh was extremely helpful at the register in helping us pick through their multitude of toppings!
Amazing doughnuts definitely one of a kind style I see this going somewhere I enjoyed them very much. Support local small business. This spot is worth it
Soooo good!
Always delish
I waited 45 minutes for One Donut. They also charged me 2$ for a bottled water no tap water available. No single donut is worth waiting 45 minutes.
Great place to get fresh donuts made to order any way you like it.
Great first experience at North Myrtle Beach store. Josh was very helpful in making decision. He had some good recommendations. Staff was very friendly. Very clean store. Will definitely go back.
This was our first time at Duck donuts! Moe was awesome! She made our experience well worth the wait! She deserves a raise! Shout out to Moe! We will knock on the door for you anytime! π
Beyond slow ordered online still waited 3 hours not recommend this place
Delicious warm donuts with topping choices
My wife and I rode our bikes 5 miles from near the point in Cherry Grove, excited to try Duck Donuts for the very first time. We arrived Sunday, September 13th at 9:30 AM. There was a couple outside. I asked if they were in line. They said no they had already placed their order. I went inside. There was a woman waiting at the front counter. The employee behind the counter didnβt even greet me or say hi, welcome to Duck Donuts. She said loudly, βyou here for a pickup?β I said no, Iβd like to get some donuts. She said βIβm getting ready to close. Iβm the only one here and Iβm not taking any more ordersβ. I said I only want six donuts. She said emphatically, βIβm closed!β I wondered why there wasnβt a locked door or closed sign displayed. I left feeling very unwelcome, very rudely treated, and sure that I would never return there. No donut can be worth that treatment. I would suggest going to Krispy Kreme or Dunkin Donuts where the doughnuts are delicious and the companies actually want your business!
Donuts were delicious, but the wait was incredibly long, mostly outside in the hot morning sun due to COVID restrictions on numbers inside. Id advise doing an online order for pickup. Shelly was really sweet with my kids as she made our donuts.
The girls there were working hard on our visit which was customer appreciation day for dollar doughnuts. They were good !
Product was wonderful but the wait is painful.
I love duck donuts. However I didnβt give this location 5 stars because the guy making the donuts at the end kept repeatedly LOUDLY complaining about how many orders they had. This was the least busy I have seen duck donuts when I went.
Delicious made to order donuts, warm.and very fresh..
Love the custom donut!Worth the wait. Will be back!
I love fresh warm Duck donuts! My local one closed but this one is only an hour away in a donut emergency!
The girl making the donuts complained the entire time about customers ordering donuts. Saying we didnβt understand how hot it was. She removed her mask while making the donuts also.Weβve been to many Duck donuts, they are always busy understandably. However, this was the worst experience.One employee ruined it!
First experience there. The girl sitting out front was not very assertive in greeting and advising people of the process. After standing in line for 40 minutes I got inside and placed my order. The price for 6 donuts is almost $10 which I think is high. My wife liked them but Ill stick with Krispy Kreme.
DONUTS ARE FRESH AND SO VERY GOOD!!!
Ordered online and still had to wait on order. Staff was great at handling lots of orders. Donuts were amazing!
Good service
Busy, but good.
Great donuts good service kinda slow overall. However all very fresh!
The donuts are DELICIOUS... warm and gooey... I think I have a new addiction π₯°π
Absolutely love going to this place the choices are amazing π
Limited number of people allowed in shop due to COVID-19 restrictions but we were warmly greeted and given recommendations as we waited in line! Donuts are delicious & made to order.
BEST DOUGHNUT I HAVE EVERY HAD.Went here today while on vacation. So much better than Dunkinβ and Krispy Kreme. I got the beach doughnut and a sβmores mocha drink. They were both fresh and good quality. Not a long wait at all.
Havent been there yet but the donuts are awesome ππ―
Finally made it been dying to try since they opened ..... OMG Krispy WHO ? Dunkn WHO ? The squishyness and texture of their donuts are OUT OF THIS WORLD and the flavor is INSANE . The employees are so nice and having fun making donuts and really tried hard . When it was obvious to the cashier I didnt know what I was doing she was so helpful and answered questions . She also helped me get some merchandise off the shelf . THANK YOU GUYS for such a wonderful experience. β€
I didnβt mind the line to get in, understanding social distancing to get into a small store. What made me very uncomfortable was customers were allowed in who were not wearing masks when there is a clear sign on the door requiring them. Also, almost all of the employees had the mask under their nose and one just had hers on her chin the entire time. I stayed because I promised my kids (who were thankfully not with me) these donuts but this was not a very good experience. Iβm sure there are other duck donut shops around that might take this situation more seriously.
Sooo good. Their bacon π© are the best!
Employees are terribly slow. Stood in line for an hour and a half with 4 people in front of me. Never made it inside Bc once inside it was another 45 minutes for them to make the donuts. Wasted an hour and a half with no breakfast for my family. Very disappointed in our first duck donuts experience
This place was amazing! The donuts were fresh and amazing!!!!!!!!
Ohhhhh YESSSSSS!!! only 2 words needed!
I ordered a dozen donuts and 6 of them was made wrong, but the 6 that was made right was great.
Please fix the air conditioning it is very hot inside of the establishment
Donuts were good, staff was rude!!!
Awesome
Outstanding service and amazing donuts
Delicious!
Love this place.