user
The UPS Store
351 Pleasant St, Northampton, MA 01060, United States
Appearance
The UPS Store
Comments
do
Review №1

Service is great but expect a long wait. Definitely avoid lunch time hours if you can, this seems to be when everyone thinks its a good idea to visit.

Ji
Review №2

Excellent and friendly service. Amazon should pay them bonuses!

Re
Review №3

The line was wrapped around the side of the building when I got there, but the person working the door was so efficient, I was being served by Charles within 20 minutes - and he was spectacular too! I was so impressed with the quality of service, even though I was expecting the worst in the middle of the holiday season. Thank you!

Ti
Review №4

We made an appointment two days in advance to have something notarized. When we showed up for the appointment the notary wasnt in that day. There was no attempt to call us and cancel the appointment.

St
Review №5

Nice up front but rude to me about my kids trying to go after the bubble wrap. One of the employees walked by and muttered under his breath about how I’m not watching the kids properly in the store while I’m trying to email a return code to the store email. It’s hard with two little kids during a pandemic and no school or daycare.

Ma
Review №6

Can we hire adults anymore.

Br
Review №7

The best service of any pioneer valley UPS store! When I had a problem with a package they did not stop until it was resolved. Always helpful and kind even during this pandemic, I can depend on their professionalism.

Bl
Review №8

Charging way too much for shipping I went here then I went to Usps and they only charged half the shipping. Same package Sama weight nothing changed and same delivery time.

li
Review №9

The staff is always amazing I always get great survice & love the convenience of having my box & other services that are provided I wouldnt go anywhere else

Va
Review №10

Excellent customer service here, consistent in kindness and professionalism.

Da
Review №11

I just had a great experience with Chuck at the Northampton Mass UPS store.He was extremely helpful since I had no idea how to return a package. Chuck is a valuable asset to your company and should be rewarded.

Ma
Review №12

On Saturday, September 14, I visited the Northampton Mail Boxes, Etc, to have a framed embroidery boxed and shipped to NC. Jeremy, who was working that Saturday AM, was the employee who prepared my package for shipping. Both the receiver, who is very critical, and I, were impressed with the condition of the item upon arrival. Excellent packaging!

Te
Review №13

Derek was extremely helpful with a rush shipping job I was working on. Extremely patient and attentive! Thanks!

Jo
Review №14

I cant even remember when I first got a box at this UPS store, but as I travel extensively having a place where they can sign and store my packages is a huge value for me. There are other services I rely on from time to time, access to after hours copiers for example. Have also used the notary services and the paper shredding service is super handy as well. The staff over the years has been incredibly patient and capable and helped me with some elaborate video equipment shipments. There have been some changes in staff in recent years but for the most part its all been good. Oh, and the automated package received notifications are great. Overall I consider this store kind of a business partner for what i do.

J
Review №15

Very friendly and safe fast service.

No
Review №16

Standing in line at open before Christmas and like one person working like not moving...come on guys only 2 people ahead of me dont come here

Me
Review №17

I had stopped into UPS the other day to send a present to my niece who lives across the country. I was completely ill prepared in that I had no card, nothing to send it in and needless to say I was freaking out I wouldnt get it sent out in time. Luckily everyone in the store that day was extremely helpful in calming my nerves and reassured me that not only could they provide me everything I was lacking, but that my package would also be delivered in time. Excellent and friendly service, will definitely go back!

Eu
Review №18

The people at this store are friendly and helpful. My great visit with UPS stores in general. I hate the fact that they nickel and dime you. There’s a charge for printing a simple label that takes one page. They will charge you 3 feet of packaging tape. And I was once “FORCED” to purchase foam packaging popcorn and use a larger box, that they also wanted to charge me for, than I wanted to which made the shipping more expensive. Obviously I left and went to the PO and spent less than half of what the UPS Store tried to charge me. I understand that they are a business and need to make a profit. But they would get more of my business if I didn’t feel like I was being over charged for the little things.

Ad
Review №19

Cheerful, efficient service. Excellent hours. We receive a high volume of mail and parcels here from many sources. We trust The UPS Store to handle our mail intelligently and keep it secure. Superior to a Post Office box.

Th
Review №20

I wish I could give negative stars. The worst shipping experience almost every single time here. Fedex isn’t far down the road. And trust me you will get a much better experience. I gave you guys a second chance. And clearly nothing’s ever going to change at this location. Sorry but you lost a customer for good.

ko
Review №21

This facility is horrible. Paid to have 6 incredibly important documents notarized. The notary did not stamp with their seal and therefore the documents were NOT valid. Had to fight for a refund and barely received an apology for a mistake that nearly cost me hundreds of dollars. Avoid at all cost for notary services. Use the town hall instead, its half the price and they do the job right the first time!

La
Review №22

Friendly, knowledgeable staff goes above and beyond to provide outstanding service.

Ma
Review №23

Went to ship some birthday gifts during a holiday period and was able to get the help I needed to get my cousins their gifts. Their scales are also very accurate and show little variance when compared to that of the USPS or FedEx.

Jo
Review №24

Super friendly folks and great shipping options. Way better than the post office. Cant recommend them highly enough!

SI
Review №25

The workers at this location make me feel welcome. I always look forward to checking my mailbox and bought 2 years because of how much I like the location (downtown NOHO).

Ka
Review №26

The service here has always been phenomenal. Fast, friendly, zero issues. Highly recommend!

Li
Review №27

Even when a customer complains, the store takes time to address the issue with a personal response. That his professionalism at its best.

Dy
Review №28

Fast, polite, professional service.

Wi
Review №29

The folks are reliable, cheerful, courteous and knowledgeable. Only complaint is UPSs excessive insurance charges. $45 to insure a guitar from Northampton to New York City??

Ka
Review №30

I came in with a bag of things to be shipped to TN for christmas. They took care of EVERYTHING; bubble wrap, boxing it, the whole nine yards, and they were incredibly friendly to boot. They certainly made my pre-holiday scramble easier!

Te
Review №31

Trying to find where i can publish my evaluation of a young woman i encountered working in the store about a week ago Beligerent, surly, & incompetent i wanted to contact corporste UPS with my complaint.I used the store often but tomorrow i will have find the one in Chicopee.

Je
Review №32

The Northampton Post Office is so often so busy. The UPS store doesnt have the long line and they already know my frequent send to addresses! Plus theyre friendly and helpful.

Da
Review №33

Had a package to send next day. Counter rep was courteous, professional, and I was in and out quickly. Everything I could expect in a transaction. Package arrived at destination as expected.

Da
Review №34

They charge $2.00 to use the computer if you want to print a $0.10 copy. Expert Advice: Revise your pricing strategy. I wont be back.

Je
Review №35

I had a great experience at the Noho UPS store - I had 2 big boxes to ship to CA and the agent was friendly and helpful and very patient.

Sc
Review №36

I only go here to package and ship my art and Only for the people that work here. Cindy & Gabby are the best.

St
Review №37

Excellent experience every time Ive gone in. Efficient, easy and very helpful.

Re
Review №38

Always great spot for my document shredding services...fast and secure.

Bo
Review №39

I have used the Northampton UPS dozens of times in the past few years. Without exception the service has been excellant,friendly and thoughtful. i have been particulaly impressed by the staffs efforts to reccomend the lowest cost options available.

Br
Review №40

I went to the UPS to try and overnight a UBS drive with a mixtape gift package to a friend of mine wrapped specially. The customer service agent opened the outside box and attempted to unwrap my special package, asked me whats in the package, I answered them. They replied whats in the package, I replied, the agent attempted to open my package again. I felt very uncomfortable, grabbed my gift, and left. The agent was agressive and said in a raised voice I guess youre not overnighting that package. I will never use UPS ever, ever, ever, again. After this post I an calling corporate!

JA
Review №41

Update: Previous rating was six years old. Only current interaction with store was pleasant.

B
Review №42

Open on Saturday, all the supplies you need, plus friendly help = perfect!

Ma
Review №43

Very helpful and professional and a great resource for overseas shipping.

Kr
Review №44

I ship a lot of framed artwork from this UPS store. The people who work here are very helpful and friendly to work with!

Ha
Review №45

The UPS drivers in this area do not care. I live in a two-family house and they cannot figure out to bring both doorbells. I am sick of UPS I will not use them in the future I will not buy anything offline that has to do with UPS if thats the only shipping method the drivers in this area are not professional at all.

Ti
Review №46

Very nice and helpful people working there!

Fr
Review №47

Extremely pleasant & helpful service.

Su
Review №48

Always a good experience. :O)

Ja
Review №49

Great customer service

Ch
Review №50

Friendly Staff!

We
Review №51

I have actually done a great deal of business with this UPS so I would expect some extra special customer service. But alas! I notice a lot of turnover in this location, which means a lot of new people in training. Yesterday I think I found the reason. The manager, who is unfortunately also the owner, was incredibly rude to me. Maybe he was mad about the two insurance claims I had to file a few months ago over broken and ruined items they sent. In any case this is a very busy location since the other outlets are quite a distance. It’s a shame and I hope this review doesn’t make things worse for me there.

Information
3 Photos
51 Comments
4.1 Rating
  • Address:351 Pleasant St, Northampton, MA 01060, United States
  • Site:http://theupsstorelocal.com/0325/
  • Phone:+1 413-584-7490
Categories
  • Copy shop
  • Business center
  • Shipping and mailing service
  • Freight forwarding service
  • Mailbox rental service
  • Notary public
  • Office supply store
  • Packaging supply store
  • Print shop
  • Shipping service
  • Shredding service
Working hours
  • Monday:8AM–6PM
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Similar organizations