Would like to thank this place for fixing my Spark Plug/socket issue that I had yesterday. Thank you very much!Plus, Jim gave me a good review on my 2001 Chrysler PT cruiser because it had very good miles! Great shop Jim!

What a great accidental find! After my car would not start AAA sent me Chris and Keith to tow my car to Northlake Auto. What a great family owned and operated business. I worked with Juan and he was bright and cheery and most of all responsive and helpful. They have texting which makes communicating easy and quick. Their workmanship is quaint, prices are fair and the silver lining of car trouble is their reception area. Help yourself to fountain soda, coffee, popcorn and a game! Thanks for getting me back on the road. Be sure to ask for a loyalty card for extra discounts.

Tried calling to ask how much an oil change would cost. The man answers with their standard prices, $25 for a regular, semi is $35 and full synthetic is $45. I ask him if thats for the full 6 quarts my car takes and he says quarts cost extra. I ask him how much it would cost for the oil change with the 6 quarts and the guy on the phone sounds confused as if its a difficult question to answer and as if I was speaking Klingon. He says Im too busy to answer your question. I tell him you wont be getting my business and he says okay, cool. Ive brought my many cars here multiple times, never had such a rude experience. Safe to say I wont want to be returning if this is how they treat their potential customers.

Fast friendly service, but the coffee is weak. Will continue to take my cars. Well worth it

The guys were very helpful and walked me through the tire buying process. Got me in within a day and had everything done in a timely fashion.

Great customer service, staff and automotive mechanics.

Incredible service! Jim & his guys are awesome, highly recommend!

Sold my dad a vehicle and its unsafe. Wont do nothing about it. Getting our lawyer involved

This place is great & takes great care of you & your vehicle. You can either enter off North Ave onto Frontage Rd. or turn right @ 46th & youre there. Ask 4 Mario 👍👍 Great job guys & thanku!!

Respectful, kind, and honest. They owned me nothing and went above and beyond because that is the kind of people and culture of service they are and cultivate. I was skeptical because of my history with being taken advantage of and after handing my used car (new to me) over to them, I was shocked and delighted how honest and knowledgeable they are! I trust them to take care of my vehicle and that means alot to me! Thanks Jimmy and Mario!

They will diagnose the vehicle and give you a detailed list of parts that need to be repaired, and provide a fair price. Fantastic and friendly staff. The waiting lobby is clean.

Always a pleasure getting my cars fixed at Northlake Auto ❤️❤️ they do a great job of diagnostic work, understanding the problem before actually putting the parts on. I’ve recommended 10 people to get their work done and all have come away satisfied

They went over and beyound! excellent service care, i will always remember this outstanding service. they are kind and respectful. thank you very much mr. jimmy

DO NOT ever use this business. Business owner (Jim) totally unprofessional. Hung up on me was trying to get estimates for repairs. Didnt pass emissions test got a free diagnostic test elsewhere he seemed agitated I didnt want to pay for one.His labor rates are higher than average ...92 per hour average is 70. You would think he would welcome new business. Share with everyone ! Word of mouth is great advertising!!!

1st time customer that works down the street. came here for brake job on my truck while Im at work. I dealt with Mario and he was super pleasant to deal with. Pricing was in line with the quality job they did. Super convenient for me to come here. I will return.

Northlake Auto Repair was very prompt, professional and courteous! Juan kept me informed throughout the entire process. Keeping me updated on all repairs. Everything was done in a timely manner and my car was returned running better than when I left it there. They were definitely a lifesaver! I have found my new mechanic.Thanks again guys!

Left a review for these guys a few weeks ago, now to update :Brought my vehicle there for an oil change, decided to go with a brake job as well... I watched them go underneath the lift and drain the oil, change filter etc..then another gentleman who wasn’t even working on my vehicle was under my hood while my rotors and such were being replaced... not sure why?after I got home, I noticed a check engine light on, and figured it was needing to be cleared and the mechanics over at this place must have just forgotten to clear the code . (MIND YOU NO OTHER LIGHTS ON DASH FOR ENGINE )The Next day I gave Sal (shop supervisor ) a call and asked him if he can clear the code, that had been forgotten about .. tells me to come on by and they can, no problem. Sal goes out to clear the code when I arrive, and then waves me outside to chat with him.All of a sudden I have a Camshaft Inlet Sensor out?!?!Weird... I’ve been in the business for a good amount of time, and seen many different things in shops.Giving benefit of the doubt I inquire on how much the cost is to fix .. research online part is ($60-$80) and a dealership book hour is ?? $150 high end ??.. Sal keeps pushing me off telling me he will price it and call me. Wait a day for pricing, and nothing. I call again, and get sent to voicemail .. call right back - “Thank you for - Oh, Hey Mario..” is the greeting I get.Very frustrated - I asked what the deal was with a call back, that I was just looking for a price to give THEM my BUSINESS.. and right away he tells me damn near $300.00 !I’m done with this place. I should have left it alone despite the rep it had in the past and why tons of business left there. . Good luck guys. Can’t fix hopeless

Best Auto Mechanics I’ve ever had, I won’t take my cars anywhere else! Honest, friendly, and go above and beyond to deliver excellent service!! I can’t say enough good things about Northlake Auto Repair, Sal kept me informed throughout the entire process. He and his team are magnificent!

Wonderful customer service. Great prices

So i took in my truck for a differential repair and oil change, and when i went to pick up my truck when I took it for a test drive I noticed emergency brake light on, traction control light is on, turn signals won’t turn on on dashboard and no light on dashboard as well, I’m not sure what they did to my truck to have all this issues, when I told Mario ( Manager ) who was really polite all the time, really good customer service, but when I told him about those lights on dash he said the truck was like that, but I know my truck wasn’t like that with all those lights on, he said if I want then fix I will have to pay to get them fix. I’m never ever going back there not even for my oil change. I spent over $1200 on the differential repair 😢

Very professional and friendly. I would definitely go back.

Quick but they saw that my tires were low and quoted me for new tires but couldnt even put air in the ones I have for now

Ive spent quite a few dollars at this repair shop and at first i wasnt happy at all with my last repair. They made sure they got it right and I realized they truly value their customers.

This place is no good its been a week and my truck is still not ready and the owner has a bad attitude.

For my money this is absolutely the best auto service center in the Western suburbs. Professional, Fair, honest, and consistent. In 10 years I cheated on them one time, and still came home to Northlake Auto to have them fix it. I will never go to another service center again. Lol.

Great and quick service recommend this place .

Do Not Go To This Place!! Its a rip off...they try to get over on you especially if you are a woman!! You pay for one thing & they add on more ish!!!

Great Customer service, I just picked my car...will see, so.far so good.

Everyone was very friendly. When I arrived I was greeted quickly and my car was taken right in for an oil change. The only thing I would say is that the technician told me he put the sticker on my window for an oil change in 5000 miles but had it on there for 3000 miles. I changed the miles myself to reflect the correct mileage.

Phenomenal service from start to finish. Very up front and honest about what my car needed. Quick service and very friendly staff. I am coming back here in the future for all my car needs on my Honda Civic. Thanks again Jim and staff.

Very nice staff, was just driving past stopped because my headlights was out...they took my car car right in with no problem, they also had them in stock & it wasnt expensive at all!!

Helpful advice and great service friendly mechanics

My 2014 Cadillac, which is my livelihood, needed some repairs and I had previously had service on it here in the past. The work was above my expectations and I was pleased. The work was guaranteed beyond belief and Jeff oversaw the repairs personally and now my Caddy is running like new again.Thanks Northlake

Thanks Juan for Your Awesome & Humorous customer service. I had all my fluids service in my Jeep Compass. Juan kept me informed of any changes. I am DEFINITELY coming back for future services. Very Reasonable Prices!!!!

This place is great. While I was getting my car serviced, they provided me with free refreshments, a TV that I could actually hear, and best of all the prices are super reasonable. I will definitely be back when I need service.

I would recommend Northlake Auto repair to anyone without a doubt! Very professional and reliable. The best customer service and reasonable prices. My go to auto shop from now on!!!

Good price matching experience. The staff was outgoing. The starter seized and I unexpectedly had to leave the car after hours overnight. The work was completed by close of business on the next day. No problems as of yet. Their inspection pointed out a problem with steering that I hadnt previously noticed, and became significantly more noticeable when I left the shop.

I have been a customer for several years and we take part in the VIP program. I receive text messages regarding special offers. I called yesterday (Saturday) regarding a $5 off special for an oil change if I was one of the 1st 10 people to call. The gentleman who answered stated that they had no availability that day until I read the text to him. I was given a 10am appointment. I arrived at 9:45 and when I asked how long the oil change would take, the gentleman very curtly told me that I was early, and that there were two people before me. I told him I understand, but how long does it take...he then said 30 minutes once my car is taken. I also showed him the special I received a d let him know that I also had a credit, showed him that text as well, to which he rudely replied that he would have to look it up. When I was checking out I found that they had used regular grade oil, instead of synthetic. I commented that I was never given a choice and that synthetic had previously been used. His response was that I did not get the last change done there. Every where else I had received an oil change has asked before dispensing the on oil basedt vehicle I drive. I was not happy with the customer service I received on this day.

I had the pleasure of meeting the owner Jim and hes very knowledgeable, not just in business but life in general. They have a great facility, very well organized and comfortable lobby for customers. Highly recommend for anyone in the Northlake area to put your trust in this automotive shop.

I work across the street from Northlake Auto and have brought a number of cars there for oil changes and minor repairs. I have always found them to be honest and reliable. What more can you ask for?

They are fabulous..thanks mario!!

Thank you for the kind fast service the tech was great! Good luck Anthony youre smart and fast. We appreciate that!

They fixed my car & did it for an affordable price the service was excellent/ I had another car that they took care of till I got rid of it/if your looking for quality work at a reasonable price Northlake is it.

Ive brought a couple of cars here for work in the past years. Came to get 2 sensors changed out and the mechanic tried to charge me $900. It was simple work. I had the parts and it was only 2 hours if that of labor. He tried to tell me it was 9+hours of labor. Decided to go to a different mechanic and they only charged me only 100. Will not be back.

A lady at Walmart referred me to Northlake Auto Repair because Sam’s club couldn’t put new tires on my sister van. The van is handicapped accessible and she told me to call Jimmy. He told me sure bring the van in we have worked on handicapped accessible vehicles before. Not only do they have the BEST COSTUMER SERVICE I have ever seen BUT I got the tires cheaper than Sam’s club. Juan my associate who took care of me explained all the perks than came with the new tires. So I’ll be bringing all my cars here PLUS refer them to ALL my friends.

Only go here if you like free popcorn, coffee and soda. If you use this place, you will definitely be coming back. Not because you are thrilled with the work, but because something wasnt done right.My reply to response from owner:After spending over $1000 to repair our Kia minivan, it was never fully resolved and the shop lost the engine shroud. Although multiple requests of how much was owed on repairs, no response was ever given until several months after the work being done and we had acquired another working vehicle, we were then told we owed another $900+....no written receipt for work was ever presented. My wife wanted synthetic oil for her oil change on her Ford Edge and standard oil was used and this was not made known until the work had been completed. When she questioned it she was basically brushed off. On my older Explorer, when the rear axle was replaced, the shop used one that did not have ABS brakes. I was never consulted beforehand if this was an acceptable fix. When I bought new tires for my current Explorer, I was charged more than quoted. I didnt realize it until I had paid bill and gotten receipt. I wanted to correct it then and only option I was given was future credit that I had a hard time using. When I had a leak in one of those tires, the shop forgot to replace valve cap. When I had my brakes done, the shop finished up after they were closing for the day. Mechanic gave me car back without test driving it and the brakes were unsafe because the Master Cylinder needed to be replaced. On that same repair, I requested that the rear guide pins be replaced because one of them wasnt retracting fully. The shop chose to just clean them up, but one was still not retracting all the way causing uneven wear on the pads. And finally, I had a tire repaired and the tech forgot to fully fill the tire causing the low pressure light to come on before I had driven one block and had to go back to get that remedied. I have spent thousands at this shop on 4 cars and the majority of times I have to return because something was not done right.

NEVER AGAIN.... DONT GO THERE, HE FIXED MY CAR THAT SAME DAY MY CAR DIDN’T FEEL RIGHT, BROUGHT MY CAR BACK AND HES TRYNA TELL ME SOMETHING ELSE IS WRONG LIKE YOU DIDNT TELL ME ANYTHING ELSE WAS WRONG WITH MY CAR SO WHY NOW, WANTED MORE MONEY OUTTA ME....NEVER WILL GO BACK

The place is great. They offer service by appointment. They offer complimentary pop corn and soda while you wait. The prices are fair. I take my car to get oil change.

I love this place. Theyre very nice here, get the job done and provide us with snacks and drinks while we wait on our cars.

Jim at Northlake Auto did an outstanding job diagnosing and repairing our 2001 Mustang. They quickly determined what our starting problem was, repaired it and gave us a detailed quote, which I requested on other items I wanted looked at. They found a serious ball joint problem I didnt know I had which was not an expensive repair but was going to be a hazardous safety issue. He basically saved me from a potential disaster. His expertise is outstanding and the courtesy and professionalism has secured me as a repeat customer for all of my car repair needs along with ongoing routine maintenance.You cant go wrong giving them your business.Dean

Was very pleased with service and staff.See you when I need any repairs on Kia Soul.Thanks again..Geraldine Jones

First time here and it wont be the last for sure..awesome and professional people that work here. Couldnt ask for anything better!!!

Northlake Auto Repair is the best service. They are friendly, trustworthy, professional and do a excellent job. I am very grateful to have a place to take my car that I trust.

Friendly, quick and professional services

They Really know their stuff. No complaints on the repairs theyve been doing on my car. Definitely would recommend to anybody!

I stopped by on a whim. I saw a billboard near by. Im glad I did. The tech met me at my car with a smile. Told me my oil change would be quick. I was gone in about 15 min total. Nice guys ... Im going back when I need more maintenance for my car.

Very nice and friendly employees. Excellent work on my vehicle. Would definitely recommend this place to anyone looking for a great mechanic service.

Great place great customer service.if you go for just a oil change here,your car will still get a simple inspection. Never have had a problem here. Always taken all of my cars here.

Great service, appointment only but they will try and give you same day appointment. Good prices!

Fantastic shop .I have been going here for about 10 years fro oil changes and tire rotation. You cant beat there prices. Went there on Aug 8 2019 for an oil change and tire rotation after the complete inspection if Mr Jeep Juan told and showed me that I needed brakes the pads were very thin he also recommended the rotors to.He said you should not replaced the pads without doing the rotors. The rotors are not replaced I be coming back soon because the old rotors with ripe them apart.So after giving me a price he said he take care of me we agreed on the price and I was in and out of the shop in about 2 hours for an oil change tire rotation front and rear brakes and rotors.I will be bring my wifes car in soon we know she needs front brakes Ill have Juan check it over and see what he recommendeds.Thanks Northlake auto. KEITH DIEBALL IN Justice

Awesome service! Great guys, comfy waiting area with complimentary fresh popcorn and a pop machine. They inspect your car even if your just getting an oil change. Been coming here for years

. Thorough and reliable mechanic. Good prices too. Overall very happy.

They fix whats wrong but super expensive for the little bit of work they do and always something new wrong after leaving with it

Great service and nice people. Their prices are fair and they worked quickly to get my car back on the road within 1 day. Jim, the owner, even drove me back to work so I didnt have to miss any time.

Quick service and a fair price. I am bringing my Jeep here for all my vehicle needs.

AWESOME AND SUPERB SERVICE!!!!! THANK YOU SAL.....Thank you for QUALITY SERVICE! EXPLAINED the Service Inspection.....Quick and Cost Sufficient.Highly RecommendedExtra Special Thank You to Luke!

This place has bent over backwards to help me! They are friendly and they dont try to rip you off. I highly recommend them!!

I had my car towed to this shop about 2 weeks ago. When Juan called me to tell me what was wrong with the car the first time, the quote he provided was $1056. I put my Step-Father (who works with cars) on 3-way on the call while Juan gave the details of what was wrong with the car and why the repairs would cost so much. Juan said that “he could tell I had an accident recently or that I had hit/run over something and that is what caused the damages to the transmission hose underneath the car”THIS was the first RED FLAG because, the damage that Juan was basing that statement off of, had been on the car since March of 2018. Juan proceeded to tell us that the radiator, trans coolant line, and lower radiator hose needed to be replaced and transmission fluid added.I had never had an issue with the car over heating so I questioned him as to why the radiator needed to be replaced. He said that it was damaged where the trans coolant line connects to it. I then specifically asked if the “connection” was a part that could be replaced. Juan told me no, that it all comes connected as one piece so he has to replace everything (radiator & both hoses) and that it would be a 9 hour job so the total would be around $1695 (i do not remember the exact number he told me).This was the Second RED FLAG. The quote had gone up roughly $600 dollars from the first quote he gave. When i questioned him about this, he said he never told me $1056 (which he did). Juan kept trying to get me to hurry up and pay for it over the phone. Also, the more questions i asked, the more irritated he seemed to get and began to talk to me like I was stupid when asking him questions about MY car so i could make sure I was making the best decision. When i said i could not afford it, he began to try and pressure me into using their financing option.I called around to other mechanics and told them what Juan said was wrong with the car to see if I could get a better quote, i got 3 separate quotes ($1000, $1100, & $1300) all were cheaper than what Juan quoted me, so I decided to take the car somewhere else.My car got fixed yesterday By Mehta Motors in Elmhurst, and the total for the job was $220.94 ! All that had to be done was changing out the “connection” (that i had specifically asked Juan about) where the trans coolant line connects to the radiator and add transmission fluid.Juan lies about what was wrong with my car and tried to replace things on the car that DID NOT need to be replaced, AND, tried to charge me nearly $1500 dollars more than it actually costed to fix the car!!It makes me wonder how many people he has taken advantage of?!I will NEVER go here for service again. If i could give zero stars, I WOULD!

My 2015 land rover evoque was well taken care of, will be there with both my vehicles always, excellent!!!!

Service is great as always. Very friendly and professional. Just waiting on quotes for other recommended repairs.

I have being visiting this auto service for years and always received excellent service,fast and corteus.Very satisfied experience.

Went in for oil change and the car started leaking oil. They said the problem was not due to the oil change but that the valve gasket needed replacement and quoted price of $1500. Went to another mechanic on lake Street who said the replacement will only cost $350. Went in at a previous time for spark plug replacement and they quoted price of $650. Went to another mechanic who changed the spark plug for only $200. In conclusion, they over charge so be beware.

Owner Jim gets mad and fires employees that dont want to help him at HIS HOUSE, not the shop that theyre EMPLOYED at, HIS HOUSE! DO NOT GIVE THIS MAN BUSINESS. ALL THE PEOPLE SAYING THAT THIS BUSINESS IS FULL OF CON MEN ARE BEING 1000000000000% HONEST. I know multiple people that have worked there and can confirm this.

They helped me without a appountment i didnt kbiw if they help me without a appointment and they did i will have them service my vehicle from now on they are honest and very helpfull and were nice to my baby girl when she called she called them uncle they made me feel very welcomed like i was a family member

Jim was very helpful with my U-Hual rental. I will be using their business for my next U-Hual rental.

Con artists. They told me I needed four new tires and that it was dangerous for me to be on the road. But I barely drive. Bought car brand new two years ago only has 8000 miles. When I told them I didnt want new tires they said my serpentine belt had dry rotted. Again...8000 miles on my car. They are a criminal enterprise. Stay away.

Sucks very rude

Best price and service thank you guys

I been going here for years. Quality work,pleasant people & great service

Good service and nice amenities while you wait

Northlake did a lot of work in my car, and they did it in a timely and cost effective manner, even with the extreme weather circumstances. Thanks!

This place overcharged the hell out of my son

Service is great. Prices could be better when compared to dealership prices.

I came here as a uhaul customer renting a 1 way trailer... all I can say is that they are LIARS. Plain & simple. Uhaul offered me a 10% discount that was to be taken off at the register. This jerk claimed he didnt see it. But everyone else involved saw it. Customer service saw it. The uhaul in Melrose Park Illinois saw it. The uhaul in Tahlequah Oklahoma where I dropped the trailer off they saw it too. So I find it beyond doubtful that he didnt. I wouldnt be surprised if he pocketed the extra cash. Then he claimed that the trailer would fit a king sized bed... the lie detector determined.. THAT WAS A LIE. It seems he was just so greedy that he said WHATEVER to get the payment.So...for being a little lying LIARS 1 star.

Great group of people that work there, good workmanship, will use this place again

ALWAYS great service.!

I have been using Northlake Auto Repair to service my cars since I moved to Northlake. They do excellent work and have great customer service.

Dont know if i trust this place they said my 1 month old battery wss took it back where i bought goodyear they said it tested new.... wanted 4 tires they wanted to charge 917.46 went to Sams club 652.42. Same tires so you tell me

I came for an oil change they did a fluid inspection and they told me the car was in good condition the only thing was the bolbs on the license plate were out he said they could do it here for $20 or he said I could go buy them and do it my self and they showed me how. Good service great attitude

These people are total scam artists! Not only did they charge me almost $ 500 for back break pads and rotors, but quoted me a price of $438 for a wiper transmission which I was able to ultimately get done by another repair shop for half that price, and if that wasnt enough, while doing my oil change they broke the handle that releases the hood of my trunk, which I discovered a few weeks later. They smile in your face all the while robbing you blind! I will never ever take my car here again! Totally ridiculous and greedy!!

My mom and I used to go here all the time. Then, a few years ago they totally overcharged my mom so we stopped coming here. I told my father in law not to go here anymore. He didnt listen and they did the same thing to him. Another auto place told us the owner was in the hole for another business he owned and was making up the difference by taking advantage of his customers. Stay away from this place!

This is a good place for repairs but l got oil change and everything when great but on receipt it had a lot of thing needed to be repaired but I already got repaired last week.I have a problem with missleading information

Great service, appointment suggested for oil change

I worked at a few different car dealerships for 11 years which leaves me very suspicious of fair business practices of anyone in the automotive industry.I have been going to North Lake Auto since I left the evil auto industry 8 years ago. If I moved to Wisconsin I think Id drive all the way back to let them fix my car.Over the years they have graciously extended me courtesies that amazed me. They had to unexpectedly keep my car over night once and then for my trouble gave me some money off my bill. They have a buy four oil changes and your 5th is free. I was up for my freebie last week but it conflicted with my $15 off manufacturers coupon that would expire before my next oil change so they handed me $15 in cash. Who does that? I have never felt ripped off. In fact, if youre not due for a service quite yet they will tell you you can have it done next time instead of trying to get your money that day.North Lake Auto had exceeded my expectations.

Great company to do business with, good costumer service, Quality parts,

Very thorough. Reliable & trustworthy. This is the go to for your auto needs

I took my car for an oil change and found great service. Moreover they did basic inspection on my car such as filters, battery, etc. without charge. They have earned my bussines and I will give them the opportunity to keep me as custumer when mechanical repair needed on any of my 3-vehicles - will update then

Great shop. Went way beyond the average customer service. Thank you so much. Frank

Ive been going to this place over 20 years I love Jim

Exceptional customer service...great mechanics.