Im sorry but I have to edit my review. The place is clean, employees friendly, but almost $1300 for a radiator, upper and lower hoses and a cap at $140 an hour labor is not right, my front tag was sitting in. the drivers seat! My front bumper and headlight were damaged. I had my van towed and paid $440 for all they wanted to do. Labor for my Tesla model X is not that high, or my 2021 Mercedes 600, Im going to ask for an investigation into this practice and Covid cant be a reason for the charges.

10 minutes after driving away my hubcap fell off. My van gets 35 psi in front 49 psi in the back. Never deflated one wheel when they rotated the tires. The valve covers were only partially screwed on, really!!! To top it off I changed the oil myself the next time to discover they put 5.5 quarts in a 4.5 quart engine.This place is dangerous, avoid it, may save your vehicle and your life.Worst ever experience.

I had a 8am appointment and my vehicle did not get pulled back until 1015am just for them to tell me what I was already aware of. Then I was told that it would be another 30 mins to put a new tire on. SMH. Just a waste of my time that I so appreciate because of course I cannot stay another 30mins. No I will not return.

As most Firestone facilities, service was efficient, honest and fast.

This place has horrible customer service. I had a 12:00pm appointment and said I would stay with my car until it was finished. I get there and Guillermo told me it would take 2.5 hours to even look at my car. I was also told that I would have to drop it off. This is not what I booked and if this is the case there’s no point in booking an appointment. This was a complete waste of time. I could have went elsewhere.

BUYER BEWARE$2100 damage done to my vehicle by Firestone and no compensationI had a brake inspection and warrantied wheel alignment inspection on 06/24/2021.Below is a numbered sequence of events upon picking up my car.1. The steering wheel and column were covered in grease smudges2. I put the key in the ignition and the horn began blaring3. After numerous removal and replacement of the key the blaring stopped and then the horn did not work. This became a constant intermittent issue between blaring horn or no horn.4. I went back to the shop and the techs had gone for the day.5. The manager could not figure out which fuse for the horn to take out and then could not get it out.6. At this point, I did not have confidence that whatever was done to my car would be properly handled by the Firestone service staff.7. I had an appointment at the dealerships service center for that week and decided to have it looked at there.8. The steering electric system had been somehow damaged and needed full replacement at a cost of over $2100.009. I contacted Firestone directly and had multiple conversations with a person in their claims dept.10. Six weeks later I was told management had decided there was nothing they could do11. Google Review

Took my company vehicle in for AC service and they ordered the wrong part. Took it back and left the truck with them for a week while I went on vacation and when I picked up the truck the AC was still blowing hot air. Now their AC machine is apparently not working and hasnt been for weeks, so Ive been forced to take it to a different shop to fix what their technician was supposed to have done correctly.

Repaired my flat tire quickly (tire was under warranty). Very helpful explanation of other issues with my vehicle.

They can really use a customer service training class. I allowed them to do service on my vehicle and they left compartment covers open under the hood of my car. They tried telling me it was that way already well I checked under the hood of my car and took pictures. Long story short they should stop trying to tell females anything because they assume we dont know any better. I wont go back nor will I recommend them to anyone.

I’ll start with the things I liked. It’s clean, the location is convenient, and most of the staff is decent.However, I’m pretty annoyed. I scheduled an oil change yesterday for this morning at 8 am. I took a screenshot of the confirmation. We showed up at 8 am, and the guy in front said “oh no your appointment is for TOMORROW at 8 am”. I told him I know I scheduled it for today. We went to the car, I found the screenshot in my phone, and went back in. I showed him that it was indeed scheduled for today at 8 am. He then uses the excuse “something must have gotten messed up”. We asked if we could still get it because we already drove over there and he said no because they need to get the filter for it. So basically I believe someone forgot to get the filter and he needed to cover it up by saying something happened in the system. He made us come back at 3:00 in the afternoon. So all in all we wasted 3 hours today driving back and forth twice plus the time we were there. You’d think they’d offer a discount or something because it was their mistake.The second thing that really annoyed me was that we wanted to use a coupon. When we came in the first time we showed him the coupon. He said ok. It was supposed to be $25. When it was time to pay we were charged $90. He said it was because the oil we needed wasn’t part of that promotion. That’s ridiculous, we asked and he said it was fine earlier. What if we wanted to pay cash and didn’t have that $90 on us because he said it would be $25?! You can’t jack the price up almost 4x the original price after we already double checked that it would be the cheaper price. At this point we just paid and left because we didn’t want to be there any longer.We won’t be going back there again.

Great service! We had an immediate issue and they saw us right at the end of the day. Great service when we were in a tight situation!

Long time Firestone customer as they provide great service. First time at this location was November 2020 for an oil change and upon drop off was informed it would be an hour. At the 60 minute mark I checked with the service counter and was informed that they were still awaiting for delivery of my oil filter as the location had just changed ownership and the inventory was out of order as according to their records they had my filter in stock. Long story short it took 2 hours to get my oil changed. However, they gave me a great discount without me requesting to compensate for the delay. I returned in January to get another oil change, everything was back in order and I was in and out in 60 minutes. This may seem long compared to the quick oil change locations but Firestone has qualified mechanics and Ive always been happy with their service (oil change, tire replacement, alignment, etc.). This is a drastic difference from my experience from a quick oil change competitor nearby where I had to take my vehicle back two times as they overfilled or under-filled my oil causing several issues.

If there were a “zero star” or “a half star” rating option, I would give it to this Firestone location in Oak Park. I spent almost $2000, but they fixed all issues they found from my vehicle, EXCEPT for the issue I requested specifically. My vehicle created an unusual noise every time it was on the drive mode. I explained the issue to the staff and thought they would focus on it and fix it for me. However, after my vehicle was inspected by the staff, I got phone calls twice from the manager, and he addressed “other issues” they found in the car. He explained diligently about how those “other issues” are critical enough to cause safety issues. (OK, if “other issues” had to be fixed for the safety, I might as well let them do it, along with the issue I requested.)It ended up that they spent a whole day fixing my vehicle. However, guess what happened? When I picked up my car later the day, I found that they fixed ONLY the issues they found and explained to me on the phone. Shouldn’t they also have taken care of the major noise issue I pointed out? They didn’t!! The noise was still there! I had to explained the manager AGAIN about the noise issue, but he started to make excuses why they did not fix the issue I requested. He first said the noise was caused by the “rusty part” in my vehicle, which they could not do anything about. And then he emphasized that the noise would not cause any safety issue. (Excuse me? You charged me almost $2000 but only paid attention to issues you guys cared about!?) I did not believe the manager’s explanation, and I felt that I was being ripped off.A week later, I took my car to another auto repair shop and guess what? This shop fixed the issue promptly with only $25. They explained that the noise was caused by the exhaust pipe being bent. They fixed the bent pipe and problem solved! (That simple? How come did Firestone staff not find that?)While Firestone fixed “other issues”, which they thought were critical, why did they ignore the issue that really bothered me? Is it because the issue I requested was too “cheap” for them?I would say, the only reason why this Firestone location is still worth one star” is that it opens every day (including Sunday) with long hours. If you need “immediate care”, you probably have no choice. I was a little bit in a hurry that day so I did not spend too much time on reviewing this facility. If I had read the other customers’ reviews, I would not have let them do my car. So if you are thinking about taking your vehicle to this facility, please shop around first because Firestone would try to sell “other things” to you but this does not guarantee your vehicle will really be fixed!

The service there was great and they treat you with respect and I will go there again if I have to thanks for everything for putting me in and fixing my car so I can go home

Friendly service a great place for your car

Made an appointment online for 9am today (08/15) I showed up at the time of my appointment and no one was there. Door locked, lights off and everything. Business hours on Sundays are 8am-5pm. What’s with that?!

I used to be a BIG fan of Firestone just some years ago. It must be who you know as the manager at these locations. The one in MORTON GROVE IL. Couldnt even come close to how the manager at the Hillside & Oak Park location took care of us. Marcus I miss you already and hope to see you soon and hopefully your still working at Firestone. This is your great customer Michael and Janet. I know you know who this is now. Take care of the customer Marcus and hope to see YOU! soon as I will not take my cars into another Firestone until I see you there Marcus. This is from Michael and Janet a long lost customer until I see MR. Marcus at another location. Thank you and take care of yourself and your car.

Dont get lightbulb changes here. Ripoff

Good place but they dont work on certain things

Food is delicious. Best egg rolls in town

Went got air for my tire and they got me right for free luckily blessing thanks anthony

Took almost two hours to patch a tire, and I had an appointment.

Made an appointment for an oil change at 10 a.m. my car has not been serviced yet 3 hours later. They do good work but I won’t be patronizing again. I had an appointment 4 hours after my scheduled oil change and I had to cancel it.

Took my car in for repairs were the worst experiences I every had they damage my car hood as and trunk lid my new tires were dirt grease and smudges on my car they didnt put my rim center cap on right it fell out lost and the plastic molding on my hood they cut it trying to put it back into place

Every single time I go here they are trying to overcharge me. If they would simply do honest business I would use them all the time.Then, I have the luxury of not requiring speedy service all the time. BUT it will take them two days to handle a 30 minute job, ROUTINELY, at least in my experience. My GF has had the same problems. If they could do a good job at a fair price they would have our business. But that does not seem to be their strategy.If I were you I would shop around. The best place I have found is Forest Park Auto, especially for older cars. Rich folks that dont worry about $$$ can probably go to Firestone and be happy. But if you dont have more dollars than sense I honestly recommend Mike at Forest Park Auto.

Make an appointment to make sure you get done quickly. Nice staff, not too expensive. Waiting room no longer has WiFi which is a bummer.

Horrible customer service if I couldnt give it any stars I wouldnt. Fire stone needs to do an employee training on policy and customer service. I would not recommend this place if you are a woman of color to anyone for service!

Had a flat tire right before driving back to NJ on Memorial Day and they were so kind to fit us in completely last minute at 4:45 PM and we were on the road by 5 PM. Could not be more thankful for their flexibility and speed of replacing our tire! Highly recommend!!

Good mechanics and they always sell you what you need not want they want to profit from.

They overcharge, and always recommend service that are not needed...staff turnover seems to be often!

I made an appointment online to have four tires replaced. When I arrived they quoted me a higher price for different tires. Thank goodness I had my email confirming what tires I had ordered. They discounted me about $50.00 to match the price which was great.I then waited around for over four hours for my vehicle. Not once did they come over and give me any updates. I had to approach them at the three hour mark to find out what was taking so long.I guess they only had 3 out of the 4 tires and were waiting on the 4th tire. How about let the customer know? I would have left and had better use of my day.The waiting area and bathroom was also very dirty. This is not normal so I am not sure what was up.Be prepared to hurry up and wait!

Never going back to Firestone, ever. I had an appointment yesterday at a different location (Elgin on Randall) for an Uber inspection, and arrived there EARLY. An hour and a half goes by (these inspections only take a half hour tops) and they hadnt even started it. Told the guy to give me my keys back (I think his name is Rob) and I left because they clearly didnt care that I had made an appointment to spend money there.Having been to this one in Oak Park before I decided to just bring it here. I called this location and told them Id be dropping the car off in the afternoon on Sunday and he said that was fine. When I got there, the place was locked up at 3:30 even though they dont close until 5. There were plenty of cars in the garage and sitting outside. Seems to me the whole crew decided to head home early for the day instead of working on all the cars that people are waiting for. I stood outside in the cold for 20 minutes calling the phone number and waiting to see if someone would answer the door, and ended up leaving. This is not the first time Ive had issues with Firestone and their service, and trying to swindle you into spending more money than necessary, but this was just ridiculous. This does not follow their so called honesty policy. Im done with you guys, I dont want a follow up. If you dont want my business then just tell me. Dont waste my time.

Anthony helped us replace our tires today and was very friendly.

Unprofessional service, especially by an employee named Moses. Waited for an hour after my appointment time only to be told to be rescheduled and on top of that, Moses had an attitude.Needless to say, not coming back.

They were proficient & git work done timely; however, the place is not clean from the front 2 back of store including bathroom.

Do not trust this place, they have no idea what theyre doing! I got new tires installed here and the next day noticed a new rattling near my front right tire. I took the car back in to get checked and while waiting to hear what was wrong, it turned out that two other people were waiting because of the EXACT same issue. Everyone needed to come back because their car was performing worse after taking it here. All of our stories matched up. Avoid!

Today I was told 2-3 hour wait for an oil change? Maybe I should just do it myself for now on!

TIRE PROBLEM WAS SOLVED IMMEDIATELY! I DID NOT HAVE AN APPOINTMENT BUT, AN EMERGENCY! OAK PARK, IL HAS A VERY FRIENDLY AND CARING FIRESTONE! IT IS THE BEST!

Awesome people and very good at what they do.

Great people

This store made my second experience better, thank you Manuel (Max)

Been dealing with these guys for a few years now was relatively new to the neighborhood and glad I had a trust worthy shop near by. My go to guys in there are either Domingo Miguel or Max those guys will let u know ur primary concerns to get your vehicle right definitely will be doing future business with them.

One of the employees lied to my face saying my tire wasn’t fixable and wanted me to buy a brand new tire for almost 300 dollars. then I went to discount tire and they patched up for free. THIS PLAVE IS A JOKE DON’t WASTE YOUR MONEY OR TIME

I would never Recommend anyone to this unprofessional place I simply went in to get a brake service check they end up keeping my car without my consent and without calling to give me an update

No stars for this Firestone of Oak Park. I was very disappointed because I did not receive any service from the employees, who are supposed to be professionals. No professionals! I left my vehicle early in the morning and was told to pick it up at the end of the shift. When I asked if my vehicle was already available, my surprise was that they could not change two tires, yes, only two tires of my vehicle in ALL DAY! What kind of service is this? The service is not free! And that was not all, they let me know that if I wanted the service yet, I would have to leave my vehicle UNTIL THE NEXT DAY !!!! How dare they! what kind of service are you giving in this place! NOT RECOMMENDABLE! NOT RECOMMENDED for anyone!

Purchased my tires from Firestone and after driving the car for two weeks I found a screw in the tire and needed a plug. I called Firestone immediately and was told the shop was full that day... no problem so I then waited until the following day. I then called in the morning that day and was told to bring the car by. Approximately 1 hour later I arrived only to be told the shop in now full again. I will never again purchase tires from this company. They are quick to sell tires but there service plan is absolute garbage. Never again. Next time I will go to Costco!

Good service, a bit slow but good anyway

I wouldn’t give them one star the service is horrible! Went in for a diagnostic they came out with a bunch of stuff that wasn’t wrong with my car. I already got a new suspension and told me the suspension new but somebody cut it! Naw y’all cut my suspension and wanted me to pay more money. They charge woman high prices but give these men discounts. Calling the better business bureau and Lisa definitely getting a discount or they gone have to fit my car for free! Refund

The wait was a little long but they always kept me updated on what was going on i went to get 4 new tires i will reccomend this place! Awesome staff! The prices are fair as well.

VERY UNPROFESSIONAL, TERRIBLE!HOW CAN FIRESTONE GET TIRES INSTALLATION WRONG?!?I bought a new set of tires here for my 2006 Lexus LS 430 in early September, and had a violent rattle from the new tires when I accelerated to 50 mph on the expressway. I returned the next day, and my car was kept two days to diagnose & fix what had gone wrong in the tire installation.After I retrieved my vehicle, i could accelerate, but it was clear to me that I had had a better ride with the worn tires I had replaced. And my rims looked unfamiliar.Two months later I had a flat tire, and discovered my Lexus lug wrench was missing. Firestone must have lost it repacking my spare from the previous ordeal. I bought a lug wrench, put on my old spare, and returned the flat tire to Firestone. Apparently a nail had caused the tire to unravel?! I had to pay $26 for a warranty replacement. With time and patience running low, I imply had the newest tire put in the trunk for a later mounting.Less than one month later, servicing my car at the Lexus dealership, I sought to have my new tire mounted to replace my old spare. They would not do it. Firestone had installed my new directional tire in the wrong direction! I went straight back to Firestone and the manager confirmed the mistake and took my newest tire in custody to reverse the direction. Im certain he remembered our past encounters. He was most rude when I had weeks before tried to express my bewilderment with being worst off with new tires than the old. His solution had been to sell me an upgraded, better tire. This time, I left the tire again and took his sheepish avoidance of eye contact as acknowledgement of embarrassment in place of what should have been apologies. I wanted to be treated like the valued customers our family had been, but I no longer expect that in the encounters at this manager. (Thats who he had told me he was).I expect to have this tire remounted in a day or so with my lessons learned. Dont ever again buy a full set of tires until its absolutely necessary. And when I do buy tires again, avoid Firestone like a plague. And if they cant do tires right, I would not trust them for anything else either.

Apparently, the only point of making an appointment is to know exactly when youll be told they cant take care of you for a few hours. Maybe I shouldnt have let them know I had the lifetime alignment? When I first bought it, in and out quickly. Now that Im trying to utilize it - each alignment takes half an hour to a couple hours, and theres someone in line ahead of you. Super.

I brought my car in because of a starting issue. They did the engine analysisand told me the analysis revealed a problem with the fuel induction system.They called and said I needed a radiator flush also but I declined. I told them to deal with the starting issue only. When they called me again my car still wouldnt start properly. They performed another analysis which I had to pay for. This time it was contaminated fuel. They drained the fuel system. I picked up my car and it ran until the next morning ( same problem). I called them, of course they said bring it back. I decided to take it to a dealer. They ran a analysis and found that the problem had nothing to do with the analysis Firestone gave me. I am cutting up my Firestone credit card. I will never use Firestone again. They mislead me from the beginning.

The manager is the nicest person to fix my car that Ive ever met. Super affordable and service is completed in a timely manner.

A wonderful place with fast and competent guys to work on your cars. Highly recommend them!

I came in to get air in one of my tires. When I talk to 1 of the mechanics he said that there were 1or 2 cars in front of me. I told him OK, he didnt tell me where to pull up I waited for about 20 minutes but still was unable to be seen. This is my home store so I was a little disappointed that I was unable to be seen and if it was gonna be more than 15 minutes I should have been told, thats all.

Depending on who you speak to for a quote, your price will be higher or lower. As a consumer, I prefer the lower price. They are friendly and remember you. Great for a neighborhood mechanic and they are knowledgeable

Was quoted 1260$ for my front strut replacements. Took it to a different place and they did it for 830$. They were nice and probably do good work, but just give yourself some options.

Took my Jeep here for an oil change and tire rotation. Everything seemed fine until I tried to take my tires off to check on my brakes. The jabronies at Firestone over torqued my lug nuts by way too much! I ended up breaking my tire lock key trying to get my lug nuts off. It was a straight up nightmare. Eventually, my now go to mechanic, got the locks off at Associated Tire in Oak Park. I recommend everyone go to Associated Tired instead of wasting your time and money at Firestone where they could care less about you or your car. They also don’t know how to set the torque on their impact guns! Never again will I step foot in a Firestone.

Ive spent $900 on my car here after a harsh winter of needed repairs. I was here a month and a half ago and received an oil change and had heat shields replaced. My car is not driven much and already needs another oil change when I usually get one every 3 months. The repairs I needed done was said to be in emergency situation and they didnt fix the problem. Not only that but Firestone said in order to fixed my problem our 2 front tires must be replaced. (We just purchased new tires last year) and since these tires have been put on, my car feels out of allignment.Will be making an appointment elsewhere to fix the problems Firestone could not. Outrageous for the price.

Employees were kind, courteous and helpful. They took time to make sure you understand all issues

Nice friendly people very well grounded and treat you with respect and greet you with a friendly warm smile like they been knowing you for a very long time......... And I like that very much

Excellent customer service! Thank you Jason for helping me with my tire!

I had a flat tire on my 1997 geo prism I went to ask how much to purchase their cheapest tire. The guy told me with a straight face 80 bucks. I told him how much just to put in on the rim and he said the same price.Four ties dont even cost that much. There was a lady calling corporate right at the moment when I got that quote cause her truck wasnt ready when they told her. Long story short terrible service very unprofessional staff. I wish I could give them negative stars

I called beforehand to see how long a wait I could expect for an oil change and they quoted 45 minutes. I live less than a mile from the place and left immediately and drove directly there. I sat and waited for an hour and a half before they finally serviced my car, and it wasnt until 2 hours later that I paid and left. I dont mind waiting, but I at least expect an honest/accurate estimate for how long its going to take.On the positive side, Jesus the person working the front counter, was very friendly and didnt try to oversell me useless services like they usually do.I wont be coming back. Jiffy Lube on Harlem is much faster and is within 10 minutes of what they quote me for service time usually.

We had a terrible experience with this location. Our first and last.On November 26,18 we called to see if they were able to take in my car for new tires & installation. It was a freezing snowy day so we made it a point to check in first to see if it was possible. They said yes it would take a few hours. Great. I drop off the car, and at this time Im being quoted a different time range- fine. I could clearly see they were busy. Left there at 11:30 they said the car would be ready at 4pm. At 4:30 I called to check in they said they havent gotten to it yet. They would have it ready by closing (7pm) said okay.At 6:30 I receive a call and they immediately started bombarding me with questions. Did I buy the car new or used, were the tires ever rotated, etc I proceeded to answer. I did buy the car new. The tires have been rotated, why?! They were calling me to tell me they couldnt get one of the tires off... it would be additional labor cost now, they could try to torch it off but werent allowed to use that equipment that late and the car would not be ready until the following day. If the piece Broke off it would be additional charges as well. At this point its so late, so we asked to pick up the car and return the next day for them to finish the job.Once we got there and we looked at the tire it was very clear that they stripped it. This has nothing to do with rotating or new/old. In the years I owned the car there was never any issues with any of the tires.To make matters worse when they gave us the forth tire it was the completely wrong size. When we mentioned it all we received was a thats odd- thats not possible, due to the serial number” clearly and visually it was not the correct size. Our entire interaction with this establishment has been stressful and frustrating. We paid for a job that was never finished. I went online and wrote a review via their website, I received a response from Steven B on 11/29 he mentioned they will pass on the message to management (requested my contact info and invoice number) and I never received any correspondence after that. The lack of customer service we have experienced with this company is disappointing. I am writing this review now as we are still experiencing tire issues due to the terrible job that was provided by this establishment. Today, I have found out that they also never sealed the Tires. I am beyond astonished at how an establishment that specializes in tires, could do such poor of a job. I would not recommend anyone to take their car to this place.

Very helpful place! Helped out with a flat repair on a Sunday night 5 minutes before closing. Totally saved us!

Courteous service,,although they push for alignment alot!

Nice shop & employee. Great service and kept me informed throughout the process.

I used to take my car here a lot for repairs and didnt have issues but the past year has been bad. I brought my car here in the summer bcus it wouldnt start. They told me my battery was bad and that I needed to buy a new 1 for about $200. After being told by a friend that that was too much money I told them not to put it in they charged me $70 for the labor. 2 dif places (Autizone and AAA tow driver) tested the battery and said it was in great health. I left a bad review about this of course I didnt get a response.I got another car a few months ago and brought my car in to get an oil change n new tires bcus I felt there was no way they could mess those up. The next day while driving the car random lights started popping up on my car. It has been a week n I now I have to take it to the actual dealership to get work done on it bcus it stopped turning on completely. Never had issues with the car like this prior to that day. I recommend the Firestone in Franklin park instead. They do quality work n Ive never had any issues with them. Maybe its bcus Im a female that they keep messing with my car I dont know.

Great service

This oak park store charged me for new breaks and never replaced them and replace other lights with wrong parts. This has been verified my a trusted mechanic at a different location. Do not go here.

This place is a joke... most unreliable shop Ive ever been too.

Very slow. Did not start when said. 1:00 clock app. Told two hours. I waited there. Did not get out until almost 6:00

Domingo was great service took a bit long but I dont mind because I didnt feel like I got played. True honesty

Hate making appointment then still have to wait 2hours, however service is good, staff is friendly

Purchased 4 for 3 new tires and oil change and my job was done on a timely manner.Good guys to do business with.

Horrible customer service lied about battery being in good condition when I knew better I had to have my car jumped 3 times after their bogus print out saying the battery was in good condition. I guess they didnt want to honor the 5 year warranty which my battery was still under. I will never do business with Firestone nor will I recommend them to my worst enemy!

Price is a little high..BUT the quality of there Service is amazing its worth every penny. Only place I tu

Prices are ridiculous and from the sound of the last two no three employees I believe theyre prejudice.

A little slow but they do great work schedule ahead of time

Marcus is the bomb I prefer only to deal with him because he gives excellent customer service the rest of the guys are good too but I just like Marcus Ive been following him for about 15 years

Excellent service! Good people!!

Great price on tires and service was awesome

AWFUL SERVICE - BEWARE THIS LOCATION!3 very bad experiences in 1 month. They do careless, slow work.(Full description below.)Go to the Firestone in Franklin Park for better, faster service. Twice they had to fix the problems that Firestone in Oak Park caused, without an appointment, same day.Oak Park Firestone is ALWAYS too busy to take good care of your car. Im not sure why, maybe the local residents assume that because it is a business within our wonderful village, it will be high quality? WRONG.They take forever to look your vehicle, their mechanics are either lazy or incompetent (both?), and the guy who answers the phone, while nice and friendly, will BS you about your cars status.Experience #1: The heat stopped working in my car. Brought it in Friday afternoon, with an appointment set up online. I told them that I needed my car back by Sunday end of day so I could get to work Monday. If they couldnt guarantee this, dont take the job. They said they could do that, and would call and update me on the status. All day Saturday I got no updates. Every time I called they said they were draining the coolant so they could replace it. Should be done today (Saturday). Didnt happen. Well, Sunday came, and it was the same response all day. It doesnt take that long to drain coolant. Cmon, just say you havent gotten to it and stop lying to me. In fact, they did not call me until 30 minutes before the place closed on Sunday to come get my car, and only because I called repeatedly and let them know I absolutely needed my car for work.Guess what - I started my car and yeah, the heat worked, but the POWER STEERING didnt work! Popped the hood and the fluid was down below the minimum required level! Called a mechanic over and he filled it, of course taking no responsibility. Said I might have a leak. 10 years Ive never had a power steering fluid leak, you take my car one weekend and the fluid is drained? Thats my fault... riiiiight. Oh and how did you not notice that the power steering is not working when you pulled it out to the parking lot???2nd Experience, the following week: My car wouldnt start, though the battery was practically new. I figured it was the starter. Had it towed in, then got the similar 2-day runaround over the phone. Sure enough I needed a new starter. When I got the car back, it started, but made a variety of unpleasant sounds. Then that whole week it would take several attempts to start, and would make odd sounds every time. Finally took it to another Firestone, they said it was a defective starter! Really?! Did you even test it before deciding you were done?3rd Experience, the following week: My wifes car battery died. Firestone replaced the battery. The next week she goes to get an emissions test and FAILS. Why? Because the Firestone mechanic yanked out a wire to the diagnostic system and failed to replace it. So again we have to go to another Firestone (Franklin Park) to get this simple fix, then head all the way back to the emissions test.My wife and I are both filing complaints to the HR department. This is shameful.

Good service and they dont keep your car forever

Satisfied with my New tires the service was impeccable.

Came in needing my tires refilled, they did it free of charge.

The service was awsome but parts are kinda pricey i do understand i have a luxury suv but still i was expecting a better deal on my parts and tires but overall i would go back again and recommend them to others

Quick service with no high pressure add one.

Great customer service and also affordable pricing

Not a friendly staff, only stated what vehicle needed. Not cordial at all.

Put my new tires on

Repaired my tire without an appointment. Friendly service.

They are extremely rude stay away.

Firestone charged my $130 to put on a reservoir power steering hose. They had my car for six hours and they secured my new hose with bread ties. And to add insult to misery, a worker changed my wheels to summer wheels, but forgot to secure lugnuts to wheel before backing car out. Needless to say this caused damage to my brake caliper, but they swear they didnt do it. NEVER take your car to them!

The service is really great, but you are going to pay the high price for it. I use to come here all the time, but the prices were too high.

Been going here for years, never had a problem!

Stopped in for a check engine light on, but unfortunately they dont read codes without an appointment. Next scheduled service for an engine diagnostic was in 2 days, I told him I would just take it to AutoZone and check the code for free and schedule any service if needed. Miraculously an appointment opened up in the afternoon in which the $89 to plug in a device and read code could be applied. Needless to say, I will stick with other shops in the area.

After $90 alignment, the car for some reason is louder than before. Knowing that I got new tires.

Great service and always reliable here