I got the results of a COVID test done at this CVS in only about 24 hrs--the advertised wait is 2-3 days, so that was a very pleasant surprise. I made a mental note to leave a nice review. But then I went back to pick up a prescription from the drive-through, and I could see a pharmacist working with her mask pulled down so that it was not covering her nose--endangering herself, her colleagues, and anyone whose prescriptions she was handling! Everyone, but especially medical professionals handling other peoples medications, should know better.

What you see on the CVS Photo Website isnt what you get in the store. Over the Thanksgiving weekend, I spent hours creating a calendar. I thought it was pretty convenient that CVS offered Same Day Pick Up for the calendar.When I picked it up at the store on Oak Park Ave. and Roosevelt Rd. (Oak Park), I was shocked. It wasnt what was pictured on the Website. To my surprise, the calendar lacked the pictured and described spiral binding that holds the pages together and lets you hang the calendar. The cashier at the store explained that when you choose the Same Day Pick Up option, the calendar isnt bound. Hmmm . . . so, what, pray tell, am I supposed to do with 12 loose 8x10 calendar pages?This was the cashiers explanation: Same Day Pick Up products ordered from the Website are made on the (photo) kiosk at the local CVS where pick up is scheduled. It seems that products generated by that kiosk might have a different design from what is pictured at the CVS Website. In order to get the same product design that I saw on the Website, I would need to have the calendar shipped to my house and, of course, pay for shipping. If the wire binding is important -- duh, it is! -- I cant do Same Day Pick Up for convenience and to save delivery charges.Is this true, or was the cashier hosing me because she doesnt know how to assemble a calendar and couldnt take time to figure it out. If this is really the explanation, then why isnt it mentioned at Web checkout or on the products Webpage? Its misleading -- deceptive advertising!I got my money refunded. However, its a waste of time carefully designing a calendar, only to have it printed by someone who clearly doesnt understand the concept of a wall calendar!A couple days after all of this happened, CVS sent me a survey asking about my recent customer experience. Of course, I explained my disappointment and frustration with their photo services. After submitting the survey, I got an e-mail from the Store Manager saying that she deeply regret[s] that we were not able to meet your expectations regarding the Christmas calendars. She went on to say, I would like to personally invite you to let me know how we are doing. Please respond directly to this email with the best date, time, and phone number to reach you or feel free to contact me at the number below at your convenience.So, I replied to the Store Managers e-mail with my phone number and the best date and time to contact me. Guess what? The e-mail bounced!Then, I called the store and left a message for the Store Manager, reminding her about her e-mail and briefly describing why I gave the store negative feedback in the survey. I left my name, phone number, and the best time to call. Four days have passed and not a word from the Store Manager.My impression of this particular CVS store: They dont give a damn about customer satisfaction. They deserve zero or negative stars. Need photo services? Go elsewhere.

Terrible service. Every time I call I have to wait at least 10 minutes to get a hold of a live human being. It is terrible and I have switched to a small independent drugstore because they answer the phone after one or two rings. Bad bad company

Good location, has a parking lot, friendly staff, has a pharmacy drive up

Great service

Staff is nice and helpful at this location.

The staff are great especially the pharmacy department. This location is better than oak park CVS.

Recently switched from Walgreens. Twice in the last few weeks Ive had to stop in to get medicine for my children. Both times the pharmacist, Bindia, stopped what she was doing to fill my Rx and come chat with me. I really appreciated the extra care she gave.

I had the best experience at this location.The staff is so friendly. This location is always fully stocked and I always get what I come in for and more.

BEST Pharmacy in the area! Staff is very personable and helpful & the pharmacy team is fast and friendly!

Worst store I have ever visited. Employed including manager of 4/19/2015 totally incompetent not only that they charge you things that they “forget” to put in the bag. Moreover, the cashier wants to charge me passport photo just because my pictures look like they are for passport. I will never visit this store. Stay away from it.

Nice staff go there all the time

The best pharmacy

Great staff and service

Not very friendly