Don was great helping my parents and I with the mattresses we wanted for our individual needs. He was great at explaining the differences between the mattresses and the brands. My parents ended up getting the temp. dual adjustable eco and I got a nice firm mattress. It was a great experience and he answered all of our questions which were a lot. I highly recommend this mattress firm and ask for Don!
My son and I went to Mattess Firm to buy a mattress for him to take to college. All of the displays were very clean and easy to find. The sales associate Don, at the Oconomowoc location, was very cordial and helpful. He did not pressure us to buy any particular mattress. He just listened to our needs and told us about the benefits and comfort levels of the different mattresses. It was a great experience and we took home a mattress that day. My wife and I will be going there to buy our next mattress soon. Love this store!
Weve visited other mattress stores and online retailers. We became interested in this store after talking to Holden Bond and went back a few days later. We were treated very well by Don Lewandowski. Both associates know their products, and Don was especially helpful. He patiently answered all our questions. We now know a lot about mattress materials and construction! Don gave us a great deal. We couldnt do any better elsewhere, even online. I would recommend this store to anyone.
We just received our mattress this weekend and love it. Don and the Mattress Firm team were thorough, helpful, fair, and informative. Ive already recommended them to 2 more family members. Thanks for the terrific service!
Best employee I have had the pleasure of working with. Don made our experience stress free & as easy as it gets. 5 star service from Don
Helpful staff. Did buy a mattress. Wasnt in stock, but okay. Warranty was clearly explained. 120 day trial wasnt.
Helpful friendly staff. No high pressure sales. Don let us explore the showroom and decide where we wanted to be. We made a purchase that my husband and I were very comfortable with. We also bought some accessories and he was able to price match with a warranty. A extremely happy customer!!!!
We purchased a tempurpedic mattress this morning and the process went seamlessly. Donald was extremely helpful while also giving us enough space to make our decision. We are so excited for our new mattress to be delivered! 10/10 recommend using Mattress Firm if you are searching for a quality mattress and great customer service!
Don was Excellent!! Helped us through the buying process every step of the until we found the perfect mattress. Very friendly and easy to work with!!
My wife and I were impressed with the variety of mattresses available and the knowledgeable help we were provided by Don. I would highly recommend this store to others.
Our son had a recent experience and the Oconomowoc sales associate really listened to our circumstances and was able to recommend the perfect bed set and arrange same day pick up I cant stress enough how great he was to actually listen and be a human not a salesman he actually makes me think there are still real people that are honest and care about others thanks again for a great experience in the whole process Mark
Very good experience. Low pressure sales and they genuinely want to see you getting a better night of sleep with your purchase. We actually slept on our first purchase for a month and ended up wanting to do an exchange and they made the process so easy.
Was looking for two twin beds and found them at a very good price. The salesperson was helpful and explained the sale going on
Sales person Don, very helpful, well versed on all of the products. Would highly recommend this location.
Don was absolutely amazing. His service was top notch. He shared his knowledge of each of the mattress brands and guided us towards making a purchase that meets our sleep health. He encouraged us to test out the beds and the pillows to find the mattress that was right for us. He was not pushy, he was patient and we couldnt have asked for a better experience.
Very knowledgeable and helpful.
VERY helpful and got an AMAZING price! Well worth the stop! Especially with the deals they have right now... We just got a $600+ mattress for only $300 something... I would give you exact prices but I dont have the receipt in front of me right now. But I do remember that it was 50% the original price. Very happy!!!
Ask for Bill, he was very out right truthful and was willing to work with us!
Can’t wait to get our new mattress! Don was helpful, patient, and not at all pushy. WE made the decision (with helpful info) not someone else. Thank you for a very pleasant shopping experience.
Mattresses are expensive wherever you go.
Every thing was great the delivery guys did great work they wear done in know time
The salesman was very knowledgeable, helped us with all of our questions, and very friendly. We appreciated that he just let us look for a while while being informative, but not “pushy”. He was thorough with our checkout making sure that we understood all the charges of things that we had chosen to purchase.
Don was very welcoming and quite knowledgeable. He encouraged us to try out many choices and was able to get us everything we wanted in one package. We are very excited to have our new bed arrive this weekend. Thank you Don!
The gentleman that waited on us was very professional and extremely nice. He got us what we needed and in the price range that I could afford. Can’t wait to get the box spring we ordered.
I worked with Holden and Jim for the bed and adjustable base. They were excellent to work with. After the delivery we had a minor issue with the base. Don was extremely helpful and patient. Our delivery guys, Roosevelt and Julian, were fantastic to work with when setting up the bed. I would highly recommend Mattress Firm.
The workers were very friendly and knowledgeable but not pushy which was nice.
Great selection. Holden Bond was really knowledgeable and patient as we tried out a bunch of options. Everything was straight forward and easy.
Really amazing experience! Don went above and beyond to make our mattress buying experience awesome. Walked in thinking that we werent going to buy a mattress, walked out after buying an amazing mattress thats going to get delivered on Saturday! Thanks again Don! 😊Edit: we ended up returning our mattress since it was too firm for our tastes (we had it for about 100 days and it wasnt working out). We saw Don again, and he was great! He wanted to make sure that we found the PERFECT bed, and we did! We were lucky that next day delivery was available. Thanks again Don! 😊
Don was very helpful. He was able to help me get the bedframe I needed, he even helped me get it into my car. Exceptional and fast service.
Friendly sales associate, good prices. Carry name brands.
We had a fabulous experience tonight with Francisco! We went in not intending to purchase, but just to see our options. Francisco welcomed us and made us feel so at ease while making decisions! He never rushed us or pushed us in moving along! Any questions we had about the mattress and frame he was able to answer right away and gave us the facts of each mattress so we understood it all! He lead us up to the best for last, and we were sold!!! Great experience at this store working with Francisco!
Don was awesome when he helped us out a month ago and I couldnt be happier with the bed.
Great customer service. Very helpful and friendly
Great experience! The store had many great options and Don was very helpful and knowledgeable. He was not pushy and he was very patient with us as we wanted to find the perfect bed, which Im confident we did!
Had a good experience with Don today
Great staff very helpfull
Awesome service! Was fast and efficient, Holden was able to help me find and purchase a Great mattress
Donald was nice and showed us what type of mattress we were looking for in our price range. No complaints.
Don was great with whom to work. He made every efforts to get what I need on very short notice.
Exceptional service provided by Holden B. at Oconomowoc Matress Firm. He was very welcoming and knowledgeable, helping us find the perfect match for us. Highly recommend!
Helped us find exactly what we wanted at a great price! Very pleasant experience.
Purchased a mattress in store today and picked up at the warehouse the same day. Don was very helpful answering any questions we had.Would definitely recommend to anyone shopping for a mattress
Don was very helpful and knowledgeable. We never felt rushed and enjoyed our visit. He explained all the differences between each model and brands which made us feel confident in what we bought. We thought we knew what mattress we wanted from searching online. Ill tell, we were wrong. After spending time in the store with Don, we found what we really liked.
Friendly and very helpful.
I didnt know exactly what I wanted coming into the store. With the help of Don I finally got it narrowed down to a mattress I LOVE and am so excited to sleep on. Don stayed almost an hour late to help me find my perfect mattress. He was extremely patient and very informative. He wasnt pushy at all and very sincerely wanted to make sure I was happy with my choice. To top it all off he gave me a fantastic deal! I am definitely a loyal and returning customer. Thank you!
My husband and I had a wonderful experience working with Don tonight. He is very knowledgeable and made buying 2 sets of mattresses super easy! Great price and amazing customer service! I highly recommend Mattress Firm Oconomowoc and I will definitely return for future purchases!! Thank you again!
Don and Francisco gave us outstanding customer service!! They both went above and beyond to ensure we were taken care of promptly and efficiently. I would recommend Mattress Firm if you are looking for outstanding customer service and products.
Vishal Varma was our salesman and he was awesome! He knows what he is talking about! Awesome experience!!!
Don is top notch, cant wait for our new mattress to arrive!
My wife and I have been saying for 2+ years that we need a new mattress. We were just going to buy one from your typical big box store. We stopped in the Oconomowoc location on our way home just to look. We were greeted by Don L. We told him we were just looking. Who knew there are so many different options in mattresses. Don took time to explain the differences and give us enough information to make an informed buying decision with out overwhelming us with too much information. At no time during our visit to his location did we ever feel any of the typical Sales Pressure. This location has a broad selection. Don was extremely knowledgeable and gave us Outstanding Customer Service. Due to the great selection, fair price and Outstanding Customer Service we now have a new mattress.
My wife and I went in to this store after almost giving up on buying a mattress. Donald greeted us and made ya feel comfortable by answering the questions and explaining things the other stores couldn’t. No pressure salesmanship was very appreciated and I will continue to shop here.
Amazing customer service! If you are looking for a mattress then Don is the only guy to see in Oconomowoc.
The manager, Don, was very knowledgeable and helpful. I really didnt know what i was looking for, just that I needed a new bed. He gave me a lot of info to help me narrow down my decision. I tried a lot of different beds there, and he was patient while I went from bed to bed. My new bed was delivered today, and the delivery personnel were very polite and efficient. Im very pleased with Mattress Firm, and would definitely recommend them to my friends and family.
The experience was great. Don did not push the most expensive mattresses on us. He simply helped us find the best value. Great experience overall.
Excellent service, great price!
Don was an excellent salesperson. I would highly recommend going to his store,we shopped around a bit and decided on coming back due to his knowledge and excellent customer service as well as no pressure sales atmosphere!
Donald at Mattress Firm really made our experience of buying a mattress easy! We were the only ones in the store so we were able to get his full attention. He explained to us the differences between all of the mattresses and really took the time to get to know us and our sleeping styles etc. so he could help us narrow down what would work best for us. Upon trying out the mattresses Donald left us alone which was great because we didnt feel pressured or hassled to make a decision. In the end we made our decision and were able to get our mattress within a few days. Overall the experience was great and we would recommend Mattress Firm to anyone looking for a mattress!
Salesman was professional and competent
Just bought the best mattress! Don had us test out different types to help us figure out what would be best for our comfort. He was extremely helpful and patient as we determined which mattress we wanted
Great customer service! Definitely recommend if you need a mattress.
I would highly recommend purchasing a mattress from Mattress Firm in Pabst Farms Oconomowoc. We worked specifically with a salesman named Aaron Albrecht. Aaron was extremely knowledgeable about not only mattresses, pillows, and the electronic bases (which I would expect) but he also had extensive knowledge on sleep physiology. That was surprising to me because that is the reason I wanted to buy a “luxury” mattress…to address some of the pain points I have had for the past 15 years. Sleep has not been fun…I can’t wait until my mattress is delivered. The bottom line, you can trust Aaron and the products from Mattress Firm. 5 Golden Stars. Sweet Dreams!
The Store Manager Don was absolutely Amazing as well as super patient with my wife and I while we were shopping. My wife and I were trying out many mattresses and Don did not pressure us at all while we were at the store for about 2 hours. Don was Very knowledgeable and helpful in assisting us pick the right mattress. Thanks Don! We will be referring our friends and family to visit the Mattress Firm in Oconomowoc and to ask for Don.Best Regards,Jon Snodgrass
Don was extremely helpful and knowledgeable, giving us unlimited time to try out several options. He is a true professional!!
We just bought a mattress here and loved our experience! Donald was awesome and was very helpful. We are so excited about our purchase! He was very easy going and did not pressure us. Thanks for the good experience!!!
Don was very friendly and knowledgeable! With his help, we picked out the perfect mattress. Additionally, the store was well organized and even had some toys for the kids to entertain themselves with.
The salesman was very knowledgeable and friendly..very nice experience
Don gave us an amazing experience. Not pushy, very knowledgeable, kid friendly, and related to us in a way we felt at ease with the purchase. Highly recommended!
Very helpful and knowledgeable.
Went to buy mattress for granddaughter’s first big girl bed. Manager worked with me to find the mattress I wanted in stock at another location. Then he proceeded to discount the cost since I was picking it up. I got what I wanted at a lower price and in time for the birthday girl’s big day! Thank you Mattress Firm Oconomowoc!
Don, the manager of this store is wonderful. He doesnt push just suggests. He knew we were on a tight budget and was so very helpful. I will recommend this store to everyone.
The staff member, Don, was very helpful and had lots of great input on bed selections.
Excellent low pressure sales experience. Don was able to answer all my questions and made sure I found exactly the right bed for me. I wouldn’t shop anywhere else!
Dons low pressure, friendly sales approach was perfect. He was informative and helpful the whole time. Great experience!
Great product, great experience. Don is very knowledgeable about the products, and is plesent to work with. I would recommend this store.
Friendly, knowledge staff .
Don was awesome sooo helpful and knowledgeable! Love my bed and amazing new pillow. The place to go and have Don help you!
Don was extremely helpful! We spent over an hour with him & testing mattresses. Would highly recommend!
Don was friendly, knowledgeable, and easy to work with. We are pleased with our our bed purchase.
Amazing deals on mattresses, and excellent customer service! I would recommend this place to anyone looking for a great deal on a great mattress
Don, the store manager ws extremely helpful in the whole process. Very friendly and knowledgeable.
Don was super easy to work with and didnt try to sell us something we didnt want.
I almost fell asleep several times. Good selection, calm environment, sale price.
Had just come from a big box furniture store and was so irritated with the commission sales people hovering. Don was fantastic and we walked out with a good deal and a new acquaintance in Oconomowoc!!!
We were encouraged to try many beds to find the best fit for us. The experience was not a high pressure one.
Salesman was extremely helpful and knowledgeable. Found a great setup for a great price.
Amazing service! Don was such a great help and Ill recommend everyone to him!
Don took care of me really well and the pillow we got is fantastic!
You must make this your first stop when shopping for a new mattress. Could not be happier with our new Serta bed and Serta adjustable base. Donald will take good care of you and not push you into a bed you dont want. I have shopped many stores and I could not be happier with my experience at Mattressfirm Oconomowoc. Donald is truly and exceptional sales guy and genuinely cares about your happiness and experience with him and the Mattressfirm company. Highly recommend!
Don is so awesome! Very helpful and made the experience easy.
Great bed and a great price. Friendly, casual experience.
Don made the process buying of a mattress easy and stress-free!
Don the store manager, hes fantasic, nuff said. Made me bust a gut and hes definitly the funniest person by far!
Great first experience.Would reccomend to others
Great serivece. Don is awesome!
I purchased my mattress set online with a Mattress Firm partner distributor, Olejo Stores. Let me begin by stating I have extremely high expectations. The process was not without a few challenges, however the staff of Olejo as well as Mattress Firm recognized, acknowledged and rectified all issues associated with my purchase. I work quite a bit and cannot leave meetings to talk via phone, so I utilized the web chat option. Professional, friendly and communicative, every encounter with a representative and manager exceeded my expectations. I was coached through the entire purchasing, scheduling and delivery process. Now at the end of my experience, I enjoy a mattress perfectly suited to my needs. My mattress set was recommended to me by Vincent, an Olejo CSR based on a list of criteria pertinent to the purchasing process. I would definitely recommend Mattress Firm/Olejo. I plan on purchasing my next mattress set there as well.
Don was great!! We have bought 5 mattresses from him!!
Place is a joke charge my cc and still will not release mattress because printer was off line. But I showed prove it charge my cc and still not will not release bed
Great service from Donald
Sales guy was a good kid