They did an amazing job and I will def recommend Dugan’s to others!! Great customer service ☺️ always very friendly and ready to help. I met the owner and he really comes across as a genuinely good dude. My car looks brand new and I couldn’t be happier 🙌🏼🙌🏼

Wouldn’t go anywhere else. Used them before and they treated me above and beyond. Glad to recommend them to everyone. Great job!

Absolutely love the work and everyone in the office and shop. Amazing work and awesome in timing we will always use Dugans! Thanks y’all!

Amazing people, very friendly. They got my truck in and out within 3 days. They had to sand and repaint...perfection....highly recommend

I had an amazing experience with Dugan’s Body Shop!!! The guys were friendly and very professional. I dropped off my car in the morning and I was able to pick it up that same afternoon before they closed. I could not be more impressed with the work done. They not only fixed my car, but they offered to give it a great cleaning! The whole experience was a smooth transition and I couldn’t be more thankful. You will be highly recommended. Excellent work guys!

They did an Amazing job on my car and worked with our insurance company and are completely professional and will always use them for any work I ever need done

They helped me out at the last minute when nobody else would. Big thanks.

I wish I could leave a solid review on this page, however, that is not the case. Dugans has the potential to be a solid business, but dropped the ball several times with my vehicle and has caused several issues on my end.Dugans had my truck for over a month, which would not have been an issue had they simply communicated the correct turnaround time to me. In fact, the shop did the opposite. They gave me inaccurate completion dates more than once which led me to plan for pick-up multiple times only to find out my truck was incomplete. I live in a town several hours away and chose Dugans specifically due to their solid reviews and customer service I experienced before I left me vehicle with them. Currently, I am still working with the shop to resolve a few remaining issues. They are extremely nice to deal with and have been nothing but polite. Hopefully they will do the right thing and I can update this review stating the they acted with integrity and worked to correct the wrongs and inconveniences caused to me.It is important to understand that I do not leave poor reviews and I feel a bit like a soiled brat doing so. I understand things happen in business and that is a part of it. However, this is a bit more frustrating as there have been several points throughout this experience where the shop could have redeemed themselves. Lets hope for the best.

Awesome people that walk you through the process and keep you informed amazing job

I am very well pleased with the customer service!!! Colby & the team are very professional, and great at what they do. I highly recommend to bring your vehicle here for any paint jobs or body work. I am a forever customer. Thanks Colby

I highly recommend Dugans! They went above and beyond to make sure our vehicle was to our satisfaction...I don’t typically leave good reviews as I am very picky and only get on to leave a review if I am not satisfied, but this time I will make an exception. We received our vehicle on time, were notified on all progress & they were attentive with all my concerns, and even took the time to call a week after pickup to ensure there were no issues after a weeks use!!

Ive used this shop for many years and they are definitely the best around. My car looks brand new. They exceed my expectations every time! Customer for life!

Great services, very easy to work with. They handled my claim and insurance for me with no hassle. Will definitely use them again in the future, by far the best mom and pop body shop around, locally owned.

I had a very hard time trying to find a decent body shop in Odessa so I came by Dugan’s body shop hoping to find someone to help me and who cares about getting my truck fixed and coby in a heart beet was explaining my options and he took care of me and my truck he got me in ASAP and got my truck fixed better then I coulda ever imagined!! Excellent service and very professional I know who I will come back to for anything body related!!

Great staff and service and vehicle was done when they said it would be.

Took my vehicle over the holidays, I was very impressed by the work that was done on my car and how fast I received my vehicle. The new owner was extremely sweet!

I would greatly greatly appreciate what they done and I would recommend them to anyone here in Odessa for a great job a and fives all the way across the board thank you and you have a blessed day

GRATEFUL FOR 2ND CHANCES! NEW OWNERS/MANAGEMENT...MUST READ ...I have used Dugans over 10years, but had quit using Dugans a little over a year ago due to poor customer service,shabby body job,as well as broken promises on time ready ! After an unfortunate weekend event i figured id atleast get 1 of 3 requested estimates from them, and i am sure glad i did! Today i learned (after being greeted by a friendly professional young man unlike last visit) they are under NEW OWNERSHIP & NEW MANAGEMENT (boy am i grateful)by the end of my visit i felt secure i would receive the great service flawless work and Hassel free insurance claim that I used to years ago. THANK YOU DUGANS for making my life easier and less stressful i look forward to being a loyal customer again(ya unfortunately im a typical female driver 🤷‍♀️😁)

Great fast service! Great to work with, would definitely recommend for car repairs!

I am extremely pleased with the work that was done to my vehicle. The staff was amazing in keeping me informed every step of the way.

Coby always takes good care of me and my family with all our needs for our vehicles .

Under New Management they have one of the best painters in Odessa

Dugans body shop does great work I have been doing business with Dugans since the 80s and they do awesome work.

Love this place! The staff was very professional and helpful. I appreciate how they went far and beyond to get me taken care of. Thank you guys so much for everything!!

They took my car in the same day I called them, they were very professional, the secretaries were very nice and always informative when I called in to ask about my vehicle update. They did a good job, I will definitely be returning for any future jobs. I highly recommend.

I have taken my vehicle here for hail damage, body work, after market paint and installations, and have always had a great experience with the work performed, the customer service, and friendly people. It is now the only place I will take my vehicles. Very satisfied! 👍🏻👍🏻

Dont recall

Dropped my car off for body work on September 23rd...they told me 2 weeks. Called on October 2nd, was told it has been taken apart insurance adjuster came out should be done soon (which was a lie my insurance company never once heard from the company). Called on October 8th. Was told we have been trying to call you we cant work on your car (They never called me not once). Apparently they got new owners Im not sure why that means they cant work on my car but apparently, thats what it means. So I tell them ok Im on the way to pick it up. They call back 10 minutes later saying I cant pick it up because its in pieces and not drivable. Now, I have been in a rental car for 2 weeks and Im going to have to pay for it to go to another shop and for the rental car while its fixed all because this body shop didnt do the work they promised nor did they call to tell me. Turns out they lied to me, again as well, when my husband picked up the vehicle, the person he spoke to told him everyone on staff walked out. While I do understand these things happen, theres a reason all of the staff walked out. So unprofessional find any other place literally this place is trash! They also put over 100 miles on my car while it was in the shop.

It’s been 9 days & they still haven’t made much progress on my car. It was minimal damage to the bumper & trunk. They never gave me updates I have to call just to get a broad comment of “it’s still in the shop”.... No time estimates or anything so no telling when I ever get my car back.

Great customer service. Outstanding job on my vehicle. Will use them again for any and all my body shop needs

I HAD AN APPOINTMENT AT 5:30 PM TODAY TO GET MY CAR LOOK AT. ENTER OFFICE DOOR AND HEAR A VOICE CAN I HELP YOU FROM ANOTHER ROOM. ANYTHING WRONG WITH THIS? I TELL THE SECRETARY ABOUT THE APPOINTMENT AND SHE MAKES A CALL TO SOMEONE IN THE OFFICE THAT HER COMPUTER IS LOCKED UP (GEES)! SHE ASKED TO COME BACK TOMORROW AND MY ANSWER IS NO OF COURSE! THEN SHE DECIDES TO LOOK AT THE CAR CLUELESS. GOES BACK INSIDE AND LESS THAN A MINUTE COMES BACK AND SAYS THEY DONT HAVE PARTS FOR THIS CAR. MY QUESTION IS WHICH ONE IS BETTER THE SECRETARY LOOKING AT A CAR OR THE ONE BEHIND THE WALL THAT DOESNT HAVE PARTS. ITS A BODY SHOP!!!!! I ENJOY A GOOD LAUGH! THANKS!

Fast service, nice people, didn’t do the best repair but did offer to do it over.

Every time we have a collision on our vehicles my family goes to this shop,we recommend it to everyone

Dugans did a fantastic job on my car. Quick and fast. Staff was polite and very helpful. I would recommend them to anyone.

They are honest, hard working people. They are fair and realistic. Would let them work on my truck any time.

Amazing people, great staff and customer service they are very fast paced, definitely recommended

Great shop. The owner and staff are the best in body shop business.

Love my ppl💙

Did a great job and quick turn around on my friends truck! Great job!!

Took less time and money than originally quoted. We’re professional and easy to work with.

I dont know if Dugans did work on my Lincoln or the hail shop. But my car was very dusty & dirty was not washed. I dont know who did the trim work on but not good . Hail shop pickup a month later I find out Dugans Body shop had my car .

Very honest, straight forward and good work.

Great staff and awesome work..

Rude customer service. Have taken many vehicles, and they keep them too long

Best body shop in odessa

They do good work

Very very professional

Great place

Great service!

The staff was very