These people are freakin awesome. Angel was very kind and very helpful. The guy that came out to my work was awesome and did a great job. I highly recommend glass doctor.

The men who installed my window were on time and finished in less than an hour. The area was clean when they left. I will call them again if I have another broken window.

We are very pleased with the end results. They provided detailed measurements and immediately responded to questions we had.Very professional and courteous.

The personal was very professional and made me feel like I was important wait time was very short really enjoyed my wait time and all around great service

The technician was very knowledgeable and made sure he understood my expectations. They came to measure and deliver my products when they stated they would arrive. I highly recommend!!!

Service tech arrived at the designated time. He was very professional and did a great job.

I will definitely be there sing Glass Doctors for all my glass needs! We were in an emergency situation and they came through the same day on 2 trucks!

Originally ordered the wrong wo.dow but got the correct one ordered and installed shortly after

I had a windshield chip and they were quick and efficient. The chip didnt look as large either.

Ive always gone with glass doctor with my personal vehicle and my agency vehicle. theyve always been courteous and professional. They even stored it over the weekend for me when I couldnt pick it up! Thank you all !

I loved the customer services they provided from beginning to end! The ladies on the phone where always nice and helpful! Once the glass doors had finally arrived they where prompt to get them installed, unfortunately the doors that was order where not going to work out. They went above and beyond because they took the time to explain to me why it would be better to change the style of the doors, during this time they stayed positive and actually put thought into what would work best for me. They could of just put the door that where order and left but no they took their time and did what was best!!! Manny thank you for all your kindness and professional work!

Had 2 panes I needed replaced in my living room.Glass doctor was fast, fair priced, and the technician was friendly and courteous. I highly recommend them.

I went to replace window on my new Ford explorer. And now the window wont go all the way up. I have to push it out wards for window to fully shut and they didnt want to fix it. They said it was my fault that the door was dented but I have proof and showed them their was no dent on my door but they still didnt want to fix it. Them just walked away telling me I have to fix it myself after the broke it. That they dont do body work only glass. Im never use them and Ill never recommend them. Their trash

DEFINITELY A 5 STAR SERVICE VERY QUICK AND ON TIME .

Joe was awesome. Prompt and detailed

The technician that came out and fixed our window was awesome. Very friendly polite and professional.

They fix it very quick and the price was good.

Excellent service and waaaaaayyy cheaper than the competitors I spoke to. I got the windshield that said super duty on it, installed. For cheaper than others blank glass. Anytime I need any glass in the future Ill start here! Highly recommended.

Great job!! Replaced our Jeep Windshield cheaper than anyone else & fast. We will definitely use them again!

1st and foremost the place was wonderful the ladies they were very courteous very helpful very beautiful people everyone there the service was so quick it was like a blink of the eye I said down maybe natty then I have an hour the glass was put on pay for paperwork was done and out the door we were Ive never been to a place where everything was done so quickly and professionally thank you so much for your service. i recommend this place to anyone who needs repairs. HAVE A WONDERFUL N BLESS DAY

Great service.

The individual that replaced our windshield was prompt, courteous, and knowledgable. His work quality was high as well. Would highly recommend him and Glass Doctor!

They did an awesome job at installating a windshield for me, reasonable price as well. Will definitely go back. Thank you Glass Doctor appreciate a job well done.

I’ve called Will on two separate occasions while in Odessa visiting home. First I needed a windshield for my truck, he was prompt, did a great job, and got me back on the road within an hour! Second time my husband needed a windshield and a side window. Again he was there within an hour, finished the job quick and with awesome professional results. I’ve never had such great customer service in addition to a job well done with prices that can’t be beat. Great work, awesome job, and the best people. Thanks y’all!!

Finally a company who replaces and installs glass instead of making excuses of why they can’t!Will, Joe, Robert and Brandy are very professional; friendly, ready to help and do an excellent job!!

Had to get a windshield replacement on my company truck. Super easy getting an appointment that fit into my schedule. They got me in and out quickly, explained the process and aftercare for my new windshield, and had an excellent price. Im also very happy with the warranty that came with my new windshield. Staff was very polite and accommodating. Thank you!

Had a lot of trouble finding a glass company in Odessa willing to replace broken window panes at my mothers house.I finally received a quote from a competitor for $8,200. This quote was to replace every window and frame with double pane windows.What does that have to do with Glass Doctor? These guys and girls listened to me as a customer. They quoted and replaced the broken panes, (my intention all along).And, there were additional windows boarded up as a temporary fix not part of the initial quote. Glass Doctor worked with my budget and timeframe by coming back a second time for those window replacements.I like companies that listen to the customer and follow up with good work at a reasonable price. That is Glass Doctor..

Glass Dr was the cheapest I found to replace my windshield. I went in a few months later for a rock chip repair and it was free because it was still under warranty. the ladies up front are all very friendly and accommodating. I highly recommend Glass Doctor not only for their friendly staff, great customer service, fair prices and because you can tell God is the foundation of their business.

Our window in our house was broken exactly 1 week ago. We are still waiting for them to show up to get the stupid measurements. They find ally called today and said they were on their wayWe are still waiting over an hour later and when I called he said it would still be a while. Glad it wasnt an emergency or anything. Extremely dissatisfied!

Amazing service, price, and turnaround time. Im making them my first call going forward.

Will and his employees are always friendly and professional. His prices are fair and the job is always done right. I would highly recommend Glass Doctor for all your glass needs.

City workers broke a window in my car while they were weed eating and I wanted to get it fixed at Glass Doctor, but the city had a contract with Permian Glass, so they made arrangements for Permian Glass to replace the window. Permian Glass came out and did a horrible job...the window was installed crooked with way too much adhesive and made the window stick out from the car a good 1/8. I complained and asked them to fix it...so, the way they fixed it was removing the window and leaving me with cling wrap covering the hole and told me that since I wasnt happy with their work, I could go elsewhere.So, yesterday I called Glass Doctor and they ordered the glass, got it in today and Caesar came to install the glass...He did such a great job...Trim lines up perfectly and it looks just like factory.Thank you so much Glass Doctor...everyone at your office has been so nice and helpful...It means so much to me

Terrible customer service. I made an appt for someone to come give me an estimate and he never showed. I called him the next day and asked what happened .He says he sent someone else in his place who never showed, but would get him out there to meet me. The new guy shows up and I show him a wood window that the glass was broken...no big deal. Then I showed him two Windows that the vinyl window bead needed to be replaced. He said it was nearly impossible to do without breaking the glass, and recommended just replacing the Windows w inexpensive ones they get from home depot .I said fine, write me an estimate. He said hed have it to me on Monday. Friday rolls around and neither one responded to my calls or texts. I understand when people are busy, but the total lack of communication was very poor. I went elsewhere.

What a vast disappointment. I stopped by on a Thursday and arranged a visit in order to get a quote. Ethan came out and was very informative and professional. I then called Ida at the office to inquire about them matching a competitors quote. She told me she would get back to me. No answer that afternoon. I called her twice on Friday and asked me more questions and asked a copy of the quote. I immediately sent it. Monday morning I still hadnt received a call, so I called her. She said she spoke to her superior and he advised her that they werent able to match it. I told her I had been waiting for a decision in order to make my choice and was disappointed that I had to call her. She chuckled and said, yea, sorry about that. Sigh.If you have all the time in the world by all means work with them. Unfortunately, I do not. I encourage the management to provide better customer service training to the above referenced employee; and mention the effect their communication affects the business, as the companys first point of contact.

They did a good job on my windshield

Awesome service! Quick, experienced and very affordable! I’d highly recommend Glass Doctor to anyone!

I had someone call to schedule an appointment, but they weren’t available during the times I was. I was never asked to reschedule. No one ever contacted me back. I’m having to go with another glass repair company because this one doesn’t call you back.

Never have issues and always day or next day service for our company trucks. We appreciate the great service!

I had mirrors put in my truck. The lower one did not fit in the gasket except for one corner. They ordered me another one and called me back up there. At that point they continue to tell me they are tired of customers always wanting something for free. Not sure where he even got that. I paid for glass and installation before they ordered the glass. He said the glass wasn’t formed correctly and his installer said they use really thick glue for those. So guess he used too much glue for the mirror to recess behind gasket. He told me if I was a perfectionist and a professional, to do it my damm self. I’m 46 years old and never been spoke to that way by any company. I simply wanted a professional job that apparently they could not produce. He offered to break my mirrors off and give me my money back. That just seemed destructive. If you have any issues, do not expect them to make it right. I just kept the crappy installed mirror. Sure wish I had read all the reviews first. Very unhappy costumer here!!!

Excellent service!!! BJ was our service tech and he did an excellent job!!! Called them this morning and he was here within 30 minutes or less. Very nice and friendly!!! Would recommend Glass Doctor, excellent!

Took the car to get windshield & back window replaced. Both windows were off-centered & gasket around window was not put correctly. When I went back to tell them about my issue, they told us that if it doesnt leak is okay, even though it looks like a 5 year old aligned the window.

They installed a door after we paid the invoice for $6000.00 but we couldn’t get anyone to come out and help fix issues with the lock the company installed . Had to hound them on the phones to get service . They will not take your business seriously customer service sub-par .

Me and my husband purchased a new door for 5000.00 we were forced to pay up front and told the door would be here in 3 weeks. The door took 6 weeks to show up. After it showed up and was being installed the technician(who was mean and rude) He told us that everything would be hooked back up including the alarm. When he was installing immediately he started saying this wasnt going to work on that wasnt going to work So after everything was installed that hinges to the door bent.(horrible quality for 5000.00) we called in and asked them to fix it and they made it seem like it was our fault. The same technician slammed the door open to prove a point and then jumped in his truck and pealed out in the parking lot.(Are you kidding me!?) Now our door cylinder is going bad we cant lock and unlock the door. And they say they wont come because of us!!!!???? What the heck! Dont ever do business here everyone up to the ownership to the techs are are horrible people. Call a different company!

This business state 5.5 stars, absolutely false . One small chip and 4 times to get right and were unable due to not having inexperienced personnel on hand. Never again and I inform everyone that its better to go down the road and get there windshields fixed.

Fast service. Great people.

Very bad service,I called was on hold for a long time,the lady had a very bad attitude, I told her the crack was the size of a quarter and had a big truck,and the price went up.it shouldnt matter if its a car or a truck. People in texas and this company are a bunch of thieves

I had car window chips and they repaired them while I waited. Quick fast and professional.

OMG!!!!!! GREAT GREAT CUSTOMER SERVICE WITH THE YOUNG LADYS UPFRONT.. BRANDY IS SUPER SWEET AND ACCOMIDATING AND GOT ME IN REALLY FAST. THE OWNERS WILL STOP WHAT THEY ARE DOING TO COME AND GREET YOU PERSONALLY! I REFER ANYONE ONE TO THIS PLACE ...AND THEIR PRICES ARE GREAT!!!!!! OHHHH AND THEY GAVE ME A 1 YEAR WARRANTY ON MY WINDSHIELD !

Ive known the owner for years. I wont go anywhere else in Odessa for my glass needs. These people are fast and have good prices too.

We took a Peterbilt truck in to have the windshields replaced. We had already purchased the glass from Rush Truck Center, all they were doing was installation. As they were installing the drivers side glass, they pushed too hard on it and broke it. They surprisingly had another glass in stock, and installed it. Problem is they also charged me for the glass after they had broken the brand new glass I had supplied. We talked to the owner to see what we could do about the problem and he told us he didnt need our business and it wasnt his problem. There are better, cheaper places in town to do business, and I will definitely not give any more money to those people.

So prices are ok average..... for any car truck or vehicle glass windshield or whatever use MARK DAILY ON FACEBOOK. for whatever else use glass doctor great customer service seems to work ok under pressure the technicians are another thing I cant say the same about em..... plain and simple if you dont like your job what do you do?? QUIT!!! If you dont like the customer thats paying your salary hourly wage what do you?? Quit!!! If you are in a bad mood and want to take it out on someone say the magic words... was up dawg bro homes ese or whatever you wanna call someone sure enough anybody in the 432 area is ready to whoope someones rear.. please PLEASE dont force yourself to something you dont want to do

They were quick and very professional and a reasonable price I will definitely use Glass Doctor again.

Very quick and professional work. Was able to set up an appointment and had my windshield like new in no time.

Would be a great place to get things done, if the girls in the office didnt put you on hold for 45 minutes at a time, pick up the phone tell you need to talk to the OTHER girl in the office and put you back on hold.......really???

Great place, good fast service, job was done right the first time.

We are having another problem with our door. The locking cylinder has now gone bad. We’ve called them multiple times. They say they’re going to come and they don’t. I did get a call very quickly from there accountant when we owed on a bill. But when service is needed they put us off. They only care about getting paid. Then they send a guy that looks like Danny Trejo from Machette.... scary. And he’s mean and rude.Horrible experience!!! Office staff is rude. They will get paid leave work undone and ignore your phone calls afterwards. So frustrating as a consumer. Don’t use them if you can help itJust called them for a service call the hinges that they used bent 3 weeks after install. The guy that looks and acts like Danny Trejo slammed my door and said he’s not helping me. Had to call the office. They sent BJ. Much better help. BJ at least shows concern and reassured he’s going to help. We paid 5000.00 for a new door and feel very unvalued.

Top notch service and friendly staff

If your not actually in Odessa or Midland, find someone else. They won’t go. Especially for residential. 👎🏽

Excellent company always professional and very friendly and the quality of there work is exceptional !!!

Will and his team are awesome and will get the job done!!!!! Highly recommend!

The locking mechanism on our front door fell out today when i tried to open shop, its embarrassing and i do not feel safe. Please fix our door.

I had 6 panes of glass replaced in some storm windows, cost of $450.00, I could have had them all replaced with brand new frames (10 panes of glass plus screens) and shipped to me for the same price. However because i was in a hurry i felt the inflated price was worth it as ordering them elsewhere would have had a 2 - 6 week delivery time. Staff was friendly, and when i explained that it was 140 mile round trip for me to come back to pick the windows up, the owner put a rush on it, and i was able to take them home with me that day, which was really nice. However, 1 of the frames was mangled in the process and i plan on using silicone to seal the leaks, and another of the windows had too large of a glass and had to be forced into the frame, needless to say while i got a really tight seal Ill never open that window again. Really disappointing part was that they had left glue all over the place. But lastly the windows will do the job that i wanted them to do, and that is to keep the elements out this winter and buy me the time till next spring at which time i will replace all the windows in the house.Update, installed the windows, came back the next morning, found that one of the dividers in one window had been installed backwards and it had allowed the glass to slip and crack. I had hoped that the other reviewers were those people that you just couldnt make happy no matter what you did. Unfortunately that is not the case, i would recommend that you steer clear of this establishment.

Bad customer service I called up there asking for a quote for a windshield and they hung up on me. Called again later got a quote from them for one price and called back later and they gave me a different price

Glass Doctor is a BIG JOKE I waited for them to come out and replace my windshield on my frightliner they said we will be there in an hour lost Friday thru Monday waiting for those IDIOTS

BEEN WAITING FOR WEEKS TO GET DOOR FIXED. HAD TO GET A DIFFERENT COMPANY TO DO THE JOB.

They were prompt, efficient and dependable.

Great service! So fast!

Great service!

A guy named brian schiwart that works for this company drives a glass doctors van cutting pedestrians off with the van early in the day off of golder ave talking crap to me while on the job and in profession supposedly really not good for others eyes

I called Ida and scheduled an appointment and have been told they were going to be there at a certain time and she has lied repeatedly over the last month, i called her again today since they were going to be there in the morning and they put me on hold and finally told me not til September, when this process was started back in July. In other words worst glass company to deal with, the manager has definitely set the bar low for the employees and is every bit of an unprofessional person.

Had to go back and get my windshield redone

Very fast and friendly

Overpriced....left a mess.. took forever to complete.Installation took a lot longer than expected, and when installation was complete glass was left all over my store parking lot, and sales floor.

Customer service was great

Worst service ever. Damaged part that goes around back glass. Did not clean up any glass that was inside the car. Never going back.

Fast and really respectful

Fast friendly reliable

Worst place ever, unexceptional job every time

Quality work

Good attention.

Good service