I had a wonderful experience with Thurman. He’s the best in the business. He knows his stuff and goes above and beyond!

Great Service and awesome staff very friendly and knowledgeable.

I knew exactly what I was wanting on the lot and things could not have gone smoother. For my first time buy a car I dont think I could have asked for a better experience. Fred was honest and upfront and quick to respond to any question. I drove in from Lubbock and it was worth the drive for the car I had been looking for.

I gave 3 stars because I did eventually get the answer I sought. 1st their phone system sucks. Prepare to be hung up on repeatedly before even uttering a word. Prepare to be transferred at a whim also. 2nd calling attention to their poor service on the phone will yield some moral b.s.. 3rd their online inventory is not accurate and is not updated quickly. Do yourself a favor and if you must purchase here go in. I assume they are nicer in person. Probably... hopefully. At least the inventory would be correct.

I like the way they treat me the answer all what I want its a nice place to go all the workers treat you nice very proud

Phenomenal service when my wife and I went for our trade in. We worked with Mr. J.B Smith and he went above and beyond to answer our inquiries when purchasing the vehicle. Couldn’t have had a better experience. We had everything waiting for us when we showed up at the dealership. Papers signed, handshakes, and we had our new vehicle. Love working with Kelly Grimsley Kia.

For some odd reason they think it’s ok to add 15k to a vehicle cause it’s wanted. Now it’s a 35k mini van for 50k. Won’t ever buy another vehicle from them cause they act this way.

I have always had good service im glad to have bought my car with yall !!

Over the past year and a half I have had to take my old Kia Soul and now my new Kia Soul into Kelly Grimsley to have either work done (on the old one) or oil changes done and they are always super friendly and helpful! I have nothing bad to say at all. Sometimes they even surprise me with a car wash.

Most of the staff are pretty unprofessional in the used lot, but Sam and Frank went out of their way to get we were looking for. Look for Sam, super nice guy to deal with. Weve purchased cars before, brand new, and those cars have held up well. Only lost them from major wrecks.

They sold me a truck with so many problems that its hard to contact them to fix the issues. They never give a call back or even care to see what the problem is. Very bad customer service.

Sales person was helpful D thanks, we found what we needed. But the finance department its a different story

Friendly staff from Sales to Service. Very helpful with all of my questions and concerns.

So far so good. Have an appointment to get recalls done and need work on sunroof.

Thank you for helping me good wonderful service Cindy Subia

I do not recommend this place to anyone I bought a cash truck almost 10k on it I understand they sell as is but the truck broke down not even a week I had my mechanic come look at it and I called the person that helpd us out to see if maybe they could do something they said no then later called and said to take to them so my mechanic got it to we’re I can take it to them and they ended up messing it up even more wen I leftFrom there I stayed stranded with my daughter and husband In the middle of the street a few blocks away from them I had to pay for them to tow it to my house and still had to pay for everything that was wrong with. It on top of what they messed up

My visit to Kelly Grimsley Kia was by far the easiest car purchasing experience I have ever had. My salesperson (Ray) was no nonsense and eager to provide me with exactly what I wanted for a fair price, and they gave me what KBB indicated was fair for my trade-in. I spent a fraction of the time I normally do when buying a vehicle.

The best price in town. Good no nonsense service. The car we purchased was a great deal. They worked with us on the price where other dealers just let us walk out. I recommend this dealer if you want a good deal and save some time. We spent 3 days looking for a car, so I know I got a good deal on low mileage used car with warranty left over....

I just bought a 2021 Kia Soul back in November. It has 3,000 miles on it now but for some crazy reason it needs a new transmission. That’s all fine and good, I understand things happen. You don’t expect it on a brand new vehicle but it happens. Problem is that with me being out of a vehicle for a week or longer, you’d figure they’d provide a loaner. NOPE!! “Only if it needs a new engine”, is what I was told. This is terrible customer service and satisfaction and I’ll absolutely never do business with them again.

I will never do business with this company ever again. The Manager in the Service department was very rude to my family and disrespectful to my self. They also did a terrible job in changing the oil in my vehicle. The oil was splattered all over the engine. I cannot trust these people again with my vehicle. Just wanted to add the sales Manager Frank Bonilla is terrible sales person just wanted to take our money after signing a contract. They hire just anybody unprofessional people don’t know what there doing can’t recommend this place to anyone.

My salesman Martin Bonilla is the best!!! My buying a car with him was great and everything I was picking about he fixed with a smile 😃 I appreciate his Personality was great 👍 thank you Martin.

Financing personnel needs a refresher course on customer service. Personality was stagnant even after we try to interact with conversation. Sales man who guided us to the location of financing had a great attitude also engaged in conversation. Thats what selling cars are about financing, salesperson,lott keeper. Customer service should be at its best!!!

Great experience and down to earth sales staff and management. They worked with me with finding a deal even staying way past normal hours to get it done. They were quite frank with me on my trade-in condition and looked tirelessly for possible deals and finally found me a Brand new Kia soul. Was not expecting a brand new car after having trouble with the trade in and half expected a used car was up next in the line-up but they got me what i could afford realistically and efficiently. Greatly appreciate the work of finding a deal and working with me on a personal level.

Izzy was a great salesman and a great dude to have at a dealership. He was very down to earth and wanted to help me find what I was looking for. The internet sales manager, Wil was also very helpful throughout the whole process. When I was looking for a specific vehicle, he was able to find one for me same day. Highly recommend calling here and talking to Wil if you’re looking for a new or used vehicle.

Dominique Williams was the bomb in customer service. She went out her way to make sure my wife and I were happy with vehicles and prices. I would recommend anyone to go to her if you want a great deal.

If I could give a negative review I would horrible service and customer service skills not good would not recommend to anyone please take your money else where.

Purchased a 2021 Kia Telluride from here and I cannot be happier with my decision. My salesman, Martin, was extremely patient and knowledgeable on his vehicles so we really took the time to find the right fit for my needs. With test drives and walk-arounds, I never felt pressured to make an immediate decision and I really felt like he was helping me more than selling to me. Also, couldn’t beat the price with how popular those vehicles are at the moment. Have already been recommending friends and family to visit them for their future car buys and will definitely be back for my own!

The service department has the best employees they know their stuff and always make sure everything is taken care of

The young man Alex that helped me was extremely kind and knowledgeable.

They did everything possible for us to trade in our vehicle, we are very impressed with their help. Salesman was very helpful and tried everything possible to meet our expectations.

Went there to get a good vehicle for a decent price. Nick Flores had no trouble finding what could fit my budget and a reasonable down payment. Would highly recommend talking to him if you need to get a new ride!!!

We used the body shop and it was great. They got our hot shot in and out in about a week. It had minor damage from a front blowout. They worked well with the insurance, we paid our deductible and after we put new front tires on we were back out making money again. Everyone was really nice and i felt like they really cared about us and our truck.

We had the best sales person. The whole group at Kelly Grimsley were very friendly & professional. This was our first new vehicle (2021 Kia Sportage). We had a very good & memorable experience.Thanking Team Kia @Kelly Grimsley Auto Group.Librado & Isela Dominguez

Always a great experience at Kelly Grimsley Kia. Sales associates are knowledgable and helpful. Not high pressure. Overall an excellent dealership!

Amazing service The sales department, and especially the Internet Sales Manager, Wil Steinle were fantastic. Extremely satisfied.

I received my license plates in the mail on 1/29/20 and was wondering if this is a common practice at this dealer. Since I live in Odessa. I’ve purchased vehicles at other dealers even a buy her pay here place, and they called me when the plates came in to put them on. For a dealer that says customer satisfaction is their top priority, not feeling it.Thank you for the convenience of not having to come back to your establishment. Thank you for the personal one on one experience. No there is nothing I would ask of you from this point on.

I had a great experience buying a car! The managers were very professional and my salesman was great!

Everyone was great, took me right in and got the job done in great time.

Salesman and manager were outstanding, they went out of way to get my son his car. I will return as return customer thank you so very much

I’ve now purchased my third vehicle from here and our dealer Domonique is a way-maker! She’s the best we have ever dealt with! Anyone looking for a vehicle and want to seal the deal? Dominique is your go to for a guaranteed sell!

A big thank you to the guys in part dept. Your awesome!

Didn’t think it was gonna be possible but Fred and frank helped us out they did the best they could and we got a car! The best place and service that we have received

I cant talk about the buying process because I bought my Sedona somewhere else. I can, however, talk about the service department. Wow! Excellent customer service is a rare find these days, but Kelly Grimsley Kia has it! They honored the appointment I made. They honored the length of time they said the appointment would take. They treat you like you want to be treated. At Kelly Grimsley Kia, you are a valued customer. Never once do you feel like your car is just another car for them to see. If your car is important to you, its important to them. This experience was a true breath of fresh air. Go see for yourself. When you do, be sure to take advantage of the coffee and donuts. They make an already awesome experience even better.

Bought a diesel truck for about $70,000. Low mileage. Was pretty happy with the whole experience. Salesman was very nice. I love the truck.BUT THENalmost 9 months later the transmission went out.Damn

Very friendly and professional employees. I love the service department too!!

Second time we’ve used Kelly Grimsley and great experiences both times! I dislike the process of purchasing a new vehicle, but they do it right.

This review is in regards to my wifes 2015 Sorento with 31,000 miles. I made an appt 1 week out for suggestions on her AC. It has not been blowing as cold as it should and the driver side is warmer than the passenger side. We have only had KG service this vehicle for everything and have had NO major issues. Upon calling I asked to speak to Steven who always knew me by name and provided great customer service but was told he was no longer there. I spoke to a gentleman and explained to him what was going on and when we purchased the vehicle it had an AC issue right off the bat in 2015, so we had it serviced and KG fixed the problem. He explained to me he could not find any record of that. I also explained to him that I knew the vehicle was just recently out of warranty but I was told if we EVER had another AC issue to bring it up and KG would make it right. I should of received that in writing instead of verbal because he wanted to charge me $165 diagnostic before the hood was popped. He had no problem with me grabbing the keys and leaving, if he was concerned about losing a customer he could of asked his superior their opinion but he was fine with me walking out the door. I wont let 1 employee sway my opinion fully of KG and will most likely purchase another vehicle from them but I dont think the quality of customer service was up to KG standards on 7/6/2020I would also like to point out a review I praised KG for a year ago on YELP is listed on the Kelly Grimsley homepage.

Its an ok place been there twice to pick up my mom & when I did go EVERY SINGLE PERSON stopped me to see wut i needed or was looking for or who I was looking for I didnt need help bcuz I had already called her so I knew where she was @ i just hate that they stopped me every single time

Called to schedule service and they were able to squeeze me in same day. A Saturday no less. Steven was very friendly and able to get me scheduled for some other work I needed also. Customer service was great and I would recommend then to my friends. Oil change was very quick and didnt wait long at all.

Love their customers service ❤ 😍 😀

Always takes care of my issues with my cadillac. And sales is great.. Make buying nice

Staff is always friendly service is fast and complimentary coffee is always fresh.

Great salesmen and great price

This was the best and easiest experience Ive ever had at a dealership. My salesman (JiBri) was excellent and made things happen. Thanks

They were supposed to send the check for a 10 day payout, but has either not done that, or horribly slow doing it. Whatever the case my prior lender is threatening to mark my last payment as a late payment potentially damaging my credit report!! Thanks for the extra stress guys!

Dominique Williams is the bomb.com! Very friendly, and goes out of her way to make the buying of a new vehicle seamless!

Kia has the best and greatest customer service! Service Department was the best!! Took my car in during my lunch hour and call me a little less than two hours when my car was done! They even took my car even after i had an appointment the day after. I will greatly recommend Kia Service Department! Thank you Heath for getting my car out!

Very professional and quick to service our Kia. Great variety of vehicles for purchase.

So me and my honey went to go get our oil change for our Kia and we were answered immediately they took the car in right away they were very friendly as we were waiting we just decided to car look so me and my honey went looking around Chaisley was quick to answer our questions and helped us instantly he was very nice very sweet answered all of our questions and was able to get us another vehicle and we drove off the lot with two cars a lot of people have negative things to say but me personally I love getting our cars from there especially being treated very well and respected on top of all that they also gave my brother a job there so Im really excited for my brother and for our new vehicle that we have and I just want to say thank you so much !!!

So bought my first car here about 8 months ago... thought it was a good deal and was very grateful... I got into a accident and lost the vehicle, I wasnt offered the Gap insurance but had that extended warranty on my car... I already got in contact with my bank and they already gave me the info of the warranty and then I called the warranty company and was told to come a fill out the cancellation paperwork. I went in, and one of the finance managers was being rude saying its gonna be months I told him I already called them and he didnt believe me and still was rude to fill it all out.Not only am I upset about that but that they didnt even inspect the car (bought preowned) before selling me the car and then being told I need to get it inspected before I get my plates. After 3 months of having the car..And there cleaning crew did not a great job cleaning out the car.

I had a very great experience shopping for my first financed car here. I dealt with a Mr. Clifford Martin and he is one of the best sales associates I have ever met. Honestly if you come here, look for him because he is amazing!

I was with my sister buying a car. And guess what she did get a car 2013 Chevy Treverse

Outstanding every time

Fantastic service. They showed and explained to me the exact issues. Service was also very affordable and fast. I just walked on for the service with no appointment set.

Our check engine light keeps coming on for a “cold start idle”. We have taken it in several times. They refuse to fix it. We’ve been told to bring it back each time the engine light comes on so they can reset it. Our 2016 Soul feels like it is going to stall at red lights and they don’t care. This place is a joke. Don’t do ANY business with these people. They will screw you after the sale. We’ve even contacted Kia Corp and they refuse to help. And it’s still under warranty.

The people here are the nisest and are eager to please.

Great customer service I drove away in a brand new Kia I would recommend this place to anyone

There for service of wifes vehicle....always done well for us.

We were told that the internet price is not something they know about so its not something they can offer. If you ask they HAVE to honor it. The men dont respect female customers. After offering to clean the car they decided that it didnt need to be done because it was cloudy so we had to insist. Overall, the only reason we bought from them was because I loved the car. It was not a pleasant or easy experience in any way and we will not be back.

Pulled my credit after stating I dont want credit pulled.lied about pulling my creditSalesman had no knowledge of the vehicle I was inquiring aboutapologized for pulling my credit.**Update to response below**if possible please remove credit inquiries on my credit report that were ran without my permission. I understand mistakes are made. If you guys could do that for me that would put you right in my book. I would bring my business back. Hell, I’d even recommend you because that shows you guys are determined to make right what was wrong. I will update my review as well.**update 2**Referring to comment below from the owner. “We do not have your credit information on file. “Giving is your credit information gives us permission to pull your credit”I specifically asked the woman helping me to not pull my credit. She insisted on having my social security number. I was reluctant to give it to her, and I learned a valuable lesson from this. I told her I already had financing, and that a credit pull was not necessary. I said this to her three times. Not two minutes later I get a notification that my credit was pulled. She then lied, stating she didn’t pull my credit, as I’m staring at a credit pull from your company.That dishonestly lost my business. Yes I gave her my information, but I did not give permission to pull my credit. I even said “don’t pull my credit.” What more do you need from a customer? She called back the next day, apologizing for pulling my credit.I am grateful this happened; she then told me that the vehicle I was inquiring about had hail damage. HA. You ask for my credit information, and financing before disclosing all the information about the vehicle? Talk about running the cart before the horse.I’m writing this review to help others who come to your business. I’m only stating facts not opinion.Thanks.

Had first oil change and tire rotation. Service was great. I did not buy my new KIA Sorento here, but was very pleased with how I was treated in the service dept.

Took my 2014 Cadillac here several months ago. It needed the rear differential replaced. Finally got my car back on Friday after over 4 months of sitting up there only to find out it has hail damage from front to back! They say it’s my responsibility to pay and fix. So not only will I have a damage report on my car I also have to pay a $500 deductible for something that would not have happened in my possession. They gave me a loaner car while mine was sitting up there, if I had damaged the car in anyway I would be paying for it! If my car was in my possession during the hail storm, it would have been in the garage. The shadiest part of this whole situation is they didn’t tell me it had hail damage, but they were aware of it when they gave it back to me.

Great service !!

Trent and the entire staff took care of my wife and I from start to finish in handling the repairs on our 2014 Cadillac CTS.Excellent customer service and great communication.We will be using them for all of our needs from here on out. Thankyou Kelly Grimsley of Odessa!

This is a great place to get a car from especially if your credit is not so good the salesman that we had name Isaac was the best salesman I ever dealt with we got approved but the down payment was a little higher than what I wanted to put down so Isaac didnt stop he made sure me and my my wife didnt leave without putting the down payment that we could afford to pay everybody there was friendly and made us feel right at home and they explained everything to us unlike the first time I bought a car from a different dealership they was very respectful I have nothing but good things to say about them so if you looking for a good car and a great deal this is the place to go to ask for Isaac and tell Arthur sent you

Derrick was the Sales Rep that helped me. He was very nice and and helpful with the needs I needed. I told him what I had, what I didnt have, what i could afford and couldnt. Everyone worked to get me into a new car with the payments that I could afford. I highly recommend Kia and will go back when its time for another new purchase. Thanks Kelly Grimsley.

If I could I would give them negative stars. The customer service was terrible. I actually scheduled an appt. the person I was meeting with was gone for the week. They acted like I was bothering them. So I went and purchased a Volkswagen. Thank you Kelly Grimsley Of Odessa.

I was able to get my first car here! Service was great! I highly recommend to anyone trying to get their first car! They will do anything to work with you and get you a good deal!

This dealership took advantage of my 85 yr old mother . She bought a vehicle off the Internet a $40,000 Jeep. You guys delivered it I work it’s town, when ur driver arrived he said this thing constantly shifts, and drinks fuel . I drove the Jeep for 1 day and seen there was issues 27,000 miles on it . I called and said this isn’t gonna work, I took it back the following Monday, because of holiday weekend. Did not drive it . When I arrived I found a Jeep tvst was $1000 cheaper. I told the sales girl she said she would make this right . I expected my mother to receive a check for $1,000 . I’ve called, to no avail sales manager never even called me back, being thst I sold her a vehicle online, she’s 85 she did not want to drive out to thst Madhouse of driving. I just dint understand I’m a business owner and thsts not GOOD BUSINESS I tell everyone this story and everyone agrees u owe her $1,000 MR GRIMSLEY

Took my car to their body shop to have a dent repaired. They did a great job fixing the dent, and customer service was very professional. However, they cracked my windshield. When I brought it to their attention, they only agreed to pay for half of the cost to repair it. Despite doing a good job fixing the vehicle, it was extremely frustrating having to pay an additional 300$ (which they originally quoted at 100$) to fix a problem that they had caused.

Great place awesome people!

The service manager and the receptionist offer amazing customer service and are very tentive to customers needs. However the rest of the staff needs much improvement and training.

KIA dealership told me an estimated cost for the servicing and completed the service within an hour. When I went to pick up my car, the estimated cost was exactly what the price for servicing was so I was very appreciative of that. They told me in detail what service they performed and answered all of my questions.

As always it was awesome 3rd vehicle I purchased from Kelly Grimsley

They will work with you and they help you in any way that you need. So come and see them and ask for Derrick.

They were awesome and fast

OMG Kelly Grimsley is the BEST car dealership in Odessa TX!! They will honestly work with you to drive out of there with a great car. Their customer service is over the top and we were in and out of there with a great big smile on our faces!! Thank you to everyone who help my husband and I get into a great car yall are the best and I would highly recommend this place for first time buyers!! So go see G.I. Joe and Angelica if your in the market for a car they will help you!!

We were looking for something bigger and newer. We didnt have no problem getting into a vehicle. We definitely recommend my friends and family to purchase a vehicle from them. This is my 3rd vehicle Ive purchased from them. Mark Marin and JIBRi Smith were very helpful.

The salesman was good but the after-sale is not so good. Almost 2 months and I still do not have license plates. I call and keep getting passed around. I leave voice mails and nobody calls me back.

Just went to get my car detailed that I just bought and my unborn son could have she it better. All they did was put my tags on and the floor mats in. They didnt do anything!! 😡😡

If you do not have credit to buy a new car, this will be the perfect place to start with you credit, they give you the opportunity to buy a new car with them, I buy my car there five years ago and it is been great

JiBri Smith is amazing!! A real sweetheart... if youre looking for a kia or Cadillac go see him.. hes sold me 3 cars.. wonderfull experience every time!

Kelly Grimsley went above and beyond getting us into a vehicle! Angelica was especially helpful, ask for her!! I had given up hope finding a vehicle for my mother that we could afford. Auto Group made it happen and I am forever grateful. You really find who your friends are when your car gives up!!!( Not so many!!)

Very great experience. The staff is very kind and has the right answers to your questions as far as getting the services done. Will go back to buy a car soon.

The environment is Godly, The service is excellent, The vehicles are great.I recommend you go there to buy your vehicles and it boosts your credit. You should ask for Nick Flores, and he will help you as best as possible.

Appointment for Rebates done. Friendly, Courteous service, as always. Greeted and seen in an hour or less.

Took my car to their body shop hail damage I bought that car brand new or year ago at Kelly grimsley Kia very good

The staff here are friendly, efficient, and knowledgeable.

Good car dealer ship disco was my salesman he did a great job it was the best anniversary gift I got my husband thank u disco for your hard work and getting us a new truck it drive smooth 😃 god bless ...

Well... So much for buying my first car. The salesman did not let us know every important detail. He did us dirty. Now Im dealing with a 27.7% interest on a car Ill probably take forever to pay. And yes I could of asked but its my first time buying a car through a bank. He wasnt very helpful. And I called several times to get some help from them and they never returned my calls... DONT DO FIRST BUYERS DIRTY...!!!