Great products and service all under one roof. Friendly staff. Clean store. I was impressed with their gun and rifle selection. Also, they have a great selection of running shoes. I found great lightweight rocking chairs for my parents. I read some of the negative comments, but my experience was good and typical of sporting goods stores.
Great selection of BBQ Pits. Didnt have the one that I wanted to look at on the floor so Leah went back and wheeled it out so I could get a good look at it. It was the Pecos smoker and grill so it was pretty heavy. Thanks Leah for going the extra mile, I know it was a heavy grill to move by yourself.
Product availability was good and checking out went quickly. Not very many people on floor to help, but I didnt need any this time.
Great selection of all sporting goods and shoes.
They need to do a better job at updating there online shopping. They will sell you something and let you pay . Then tell you they dont have it the next day
Always good best place to get everything...💯💯💯💯
Always great to visit this place. I found everything that I was looking for, except the Leopold scope, as a matter of fact they didnt have not even one on the shelf. I asked the very helpful and polite representative, and he said they still carry them but they are just that popular and people really buy them.
Awesome selections... atleast they did have coolers and definitely one I like price was Great with a coupon online discount... considering others like the Magellan is ridiculous
Great shoe selection! I have wide feet, and this makes it difficult.
Great selection and service. Good people.
Love my new rocker lawn chair very nice workers
Nice clean store with extremely good/personable employees
Great place to get what you need for all outdoor events
Great merchandise. Hubby loves the fishing shirts. Lots to choose from in great brand names.
It was great except when you go to check out. There were only two cashiers available. I swear its getting just as bad as wal-mart.
I went here to look at guns and ended up leaving with one. The guy at the counter helped me through the process of changing my address online and everything to ensure I got what I wanted. I am super impressed with the staff. Definitely coming back and highly recommend this specific academy over all others.
Always enjoy a trip to academy! May want to avoid going during peak hours as you check out, you have to wait in line in a corral and that line does not move very fast.
I like the offer of multiple brands in one place.
I was able to find everything I needed and more and was able to get great information on some products most other people dont know about when asked so it was a plus definitely knowledgeable staff
Decent variety of clothes to choose from. Prices were reasonable.
They need to have the products in the right place with the correct price available for viewing or honor the miss placed and miss priced items especially if there is a case clearly marked with the wrong price. The Cashier wouldnt even take the time to go check the price on the shelf.. Very disappointed and will be considering this experience the next time I decide go shopping.
From parking lot to the back of the store, everything was clean. We found a “hard to find” item and bought it. The peeps were friendly and I really enjoyed the experience.
Pretty ok place, but hard to find associates when you need a bit of help locating things.
Couldnt get any help. Employees standing around visiting with each other instead of helping customers.
Great place to find shoes
Really good prices and selection. Good selection of cooking firewood as well.
I gotta say I was pretty upset about the line in the store when I went to check out, but it went by so fast I couldnt even get mad. I think some grocery stores should watch how these guys move traffic through their stores.
Very upset. I had ordered some pants online to pick up in store, and I never received an email that it was ready for pick up. So I looked online the next day, and what I had ordered, was sold out. I had called Academy, and asked if my order was ready, she said yes that it was ready for pick up. I go inside, and they told me my order was out of stock, and never had it ready. My order was supposed to take up to 2 hours to be ready, and they didnt even have it ready the next day. I paid for something that they sold to someone else. And I asked if my money was going to be back on my card, and the elderly manager I guess, she told me very rudely, it will take time. Well I hope so. Because I waited for my pants, I didnt get them, and Im waiting for my money now. I hope I do receive my money back, because I DID NOT RECEIVE WHAT I PAID FOR!
Good place have some ammo right now
I havent shopped much the last few years but I was disappointed at how expensive things have gotten and even the clearance racks that were everywhere were still almost full price! Still had a very nice selection of great looking items.
Nice store lots off stuff friendly staff members
Great Grandbaby was so happy to get a pool 😻
Always organized..super helpful staff
Employees were very helpful. Everything is easy to find
It was very nice at Academy. Well stocked, not alot of people. Was able to shop very comfortable. Good sales!
I love the great deals I find there. Especially clearance items. But still hate the terribly long lines!
Amazing and people working they are awesome and organized, I always love to shop at academy
Customer service sucks i when yesterday and recive no help at all.🤮
I made an online order for curbside pick-up, and they quickly completed my order. When I arrived and announced my arrival, they promptly brought my items to me. Good Job Guys 👍
Nice store. A little pricey though
Actually very helpful. Nice. Its been hard finding good service.
Found some in-ear earbuds in less than 5 minutes 😄
Worst customer service ever!! Did not return my item even though i had a receipt!!! Would definitely be going to the Midland store from now on.
They have rearranged the store and definitely reduced their shoe selection.
To have a mask mandate and not be enforced is like having seatbelt laws and holding your seat belt while driving instead of just locking it in properly. There was a woman at the door with masks and hand sanitizer for those who dont walk in with one yet the woman and children that walked in before we did did not have their masks on and the door monitor just said hello to all of us and didnt ask about needing a mask. Whats the point on paying an employee to stand at a door and do nothing but play on thier phone all day.
Theyre curbside pick up absolutely needs improvement. Called several times on different days to let them know I was there for pk up, theyd answer and hang up.Every single time. So frustrating!Dont offer service if you cannot meet the needs, simple.
There was noone around when I was looking for help in the shoe department
The men in the gun department are rude. I waited in line and these other men just kept walking up to counter getting help. They never acknowledged me so when I asked if someone could help, one guy said anyone can help. He said it rudely. So asked about bullets and he rudely said they’re over there and pointed. Never could get any help by the three men behind counter. Guess maybe it’s because I’m a girl because they were helping all the men.
Clean. Well stocked and friendly staff.
Had everything I needed for camping love it and bought tennis shoes for all my family members
Ok place to shop but if your looking for customer service, head over to Midland Store instead. Went in looking for a bicycle tire. Asked four different employees if they can check the back area that is not accessible to customers. They told me whats on the shelf is what they got. Went to Midland store and asked one person the same thing. He went in the back and checked. Guess what, they had tires. Way to go Midland Store.... Made my little girl look at me like I was a superhero. Thank you for that......
The place is great overall. I like their selection of sports clothing. One star because of One thing though:So I was checking out and the lady cashier asked me “would you like 15% off your purchase today?” I said sure, I was thinking that I would sign up for an email subscription or something where I would get a discount through that. So I gave my information, paid for my stuff and left. Only to find that apparently I signed up for a credit card. The cashier lady never told me it was a credit card Cause if she did, I would have never signed up for it. It makes me feel that she didn’t tell me it was a credit card for a reason. Maybe she wanted to have people sign up so her managers would think she’s doing good? And after my sign up she never gave me anything that would let me know that it was a credit card i signed up for (like a booklet explaining my credit options that apparently I was suppose to get). I wish the cashier lady would specify that it’s a credit card because I had no idea. Now I have been calling 5 different numbers to try and dispute the application. Called the bank associated with academy only to find that I’m not even on their system but on my Experian app it clearly states that the bank made a hard Inquiry about my score.It’s just unprofessional of the cashier lady and it deeply reflects on the business itself. I have to deal with the hassle of the dispute and phone calls. I would ask that next time they make sure to clearly state it’s a credit card. Cause it may be obvious to them but to some of the customers, it’s not obvious at all. Plus let’s not mention how illegal it was what the cashier lady did.
Not a quick in and out kinda place
Amazing place for affordable shoes nd great customer service. Old man at the exit doors, hats off to you. You kindness speaks alot.
Helpful staff .Good price on boots I found .
Great service. Very helpful and friendly staff. Fun place to shop.
Love this place for outdoor and athletic accessories. Prices are good and fair. Service is good. Products good quality.
Went in to buy some water shoes. Selection/style were kinda ugly, but the prices were very affordable.
Nice place for athletic wear and camping gear.
Not being covid safe here at academy. Lines are elbow to elbow.. No heavy cleaning at the registers.. Not safe guys
I LUV THA STORE
I used to enjoy shopping there. The staff is incredibly rude. I felt so uncomfortable. After I paid I just stood there waiting for the cashier to hand my bag from behind the counter and she just walked off talking to another employee. Finally I asked another cashier if I could have my bag. I thought I picked out shoes that were on sale and when they rang up the regular price I asked about it. The cashier called back to check with a lady that worked back in shoes. The lady that came up was so abrasive. Easy mistake for anyone to make, I wasnt mad about the price or argumentative. Just a simple question. Not a big deal. I will never step foot in there again. Definitely will shop the Midland store.
All the employees are really nice and helpful. Lots of good stuff at good prices.
Great location, easy access and a very well stocked inventory. The sale prices cannot be beat on popular clothing and sports equipment.
Came here to buy a fire arm and the guys at the counter were great to deal with. Cant remember their names but they were knowledgeable and friendly. Process was pretty quick and I was able get the express check out which was nice cause there was a huge line that evening.
Good prices and friendly and clean facilities. Well organized and stock except for their ammo area....
Find most things needed, fair prices could work on customer service alittle better, but not bad especially cause the Carona. Could use clothing in toddler boys and girls and also more grade school girls verity. But all in all good experience
My family loves Academy, biggest choice of shoes..Something for everyone!
It was alright, I got there before it got busy. They still herd you through there like cattle so if thats not a problem, then youre good to go.
I would like to say that l am handicap & you need more then one handicap cart in your store so people dont have to wait on that one handicap cart you have for & hour or more just on that one cart not satisfied in that department...so l hope you take that into consideration
This is a good store to come with family if yall of need of any items concerning cookout
Most always have what I need at a fair price!
Cant believe you let customer in with out masks. When you have a family die from covid-19. You might in force. The law
Eventually found what I needed at a price that was more than I expected. But, honestly it has been a long time since I shopped for a sleeping bag and dont know the current market. But man, the customer service. Bad, bad, bad, bad, bad. Grudging. Not accurate. Sulky. Making it clear my presence asking for help was a seriously unwelcome imposition. Abrupt and right on the edge of rude. Moved me to beginning to ask for a manager but, at last moment decided no, pay for my item, get out of there and never go back.
Went good until when we were leaving the guy at the door since starting Sunday we have to wear a mask that means I cant shop there no more I dont wear masks if the mass work we wouldnt have to stay six foot apart
No ammo for rifles or pistols no help when looking for shoes
Great. They are open 9 am to 9 pm. Good selection of clothes. But the fitting rooms ste closed.
Everytime I go there its always a great experience. Jessica is an amazing cashier
The Manger of the hunting/firearm section - Frank . Was very unprofessional & rude . I called to transfer a firearm to a Houston, Tx location to only be declined . It was the only one available in the state of Texas . With no explanation he said because “he didn’t want to”
I went into the store, asked someone for assistance. She led me directly to the display (across the store), a helpful young man assisted me in purchasing the exact item I came into the store to purchase. Great attitude and consideration. Thank you.
This Academy seems to be better stocked then the store in Midland. I liked the fact that they had enough cashiers available to handle the amount of traffic that was present. Nobody likes waiting in line.
Has all your sporting, fishing and grilling needs
Fast and very friendly people
Absolutely horrible service!!! Been waiting on someone for 45 minutes to show up in hunting to help out with tripod and nothing. Talked with 4 separate sales associates and they all told me they can’t get ahold of person in that area.
Always clean no matter what the circumstances are! Love going here
Good service as always.Great selection.
How can this place not have working face masks in winter they are always out of stock and Ive gone there for 3 weeks now looking. Just order a big bulk and keep extra in the back. I finally was able to get the long johns after 3 weeks of waiting.
Had a very horrible experience at academy today, experiencing very rude costumer service . Asked at least two people for help and continued to keep walking and rolled eyes at my family took my business to dick’s sporting good and will NEVER shop at academy ever again.
If your looking for Nike clothing this is the place unless you go online, I rather try it on before buying when possible
Brandon in gun department needs a Customer Service class. Wish I had got the other guys name. He was great! Definitely will be going to Midland from here on out. Its worth the 25 min extra drive!
Good place
Academy odessa your gun department service is is terriblei stood there in bright red coveralls watchin ple walk up n get service.i finally got service n told him i would like to purchase the firearm. as he walked to the register he showed a shotgun. Helped the man fill out paperwork n told me as soon as he got him finished he would start on mine... no sir i think i hv been ignored enough for 1 day and i will make my purchase somewhere else.
Limited selection, better for children equipment and shoes. Grill selection is great. Staff is fairly helpful.
Decent inventory, no sales associates on the floor. The cashiers do their best to get you on their way. They get 5 Stars. Ill go to the Midland store next time.
Alittle bit of everything
Horrible customer service! I asked two associates for help on a grill that was stocked on the top shelf and they simply replied with “yeah”. Waited around getting accessories and help never arrived. Decided to go to Lowe’s and I ended up getting a better grill for a lower price! Go to the Midland store instead.