Dion and Trey did great helping me with my trade in! They gave me the most for my car gave me a good deal on another one and got me into a vehicle that is much better for myself and my kids! I really felt like they wanted to help me because I dont have the luxury or finances to just walk in a dealership and drive out with a car like nothing. Went in a couple of hours before they closed and left with my Explorer! Fast and no hassle at all! I definitely recommend!! Thank you guys!

Making appointments for any type of service my car has needed has been very easy and they never hesitate to work with my schedule. Probably the best service department in Odessa. Theyve taken me to work and even picked me up later when my car was ready. I couldnt ask for more as far as quality of service and the time taken to repair my car. They are the only ones I trust my car to.

Experience here been awesome. Ive checked out multiple dealerships before stopping here at Kelly Grimsley Honda and it probably should of been my first stop. I definitely would recommend others to come and check it out. Great salesman on hand, named Dion! He very knowledgeable and highly recommended if you want something accomplished

The customer service I received was perfect from start to finish. The Salesperson (Kelly) and her Sales Manager (Jared) were very respectful of my time and helped me throughout the process by discussing what I was looking for, my trade, and how to make the deal happen.Thank you all for the positive experience. We’ll be making our next purchase from Grimsley Honda without a doubt.

I bought a 2021 Honda Ridgeline from Grimsley in May 2021. The deal included 6 no cost oil changes. Time for the first oil change! So I called and secured an appointment. Two very nice service guys met me at the service Entrance. Checked me in very quickly and got my pickup on the lift in record time. Very pleased with the work, the attention to detail and the high level of service. Id recommend this dealership to my own mother! Great Job Grimsley!!! Thank you!!

My experience at Kelly Grimsley Honda was outstanding and continue to show that Kelly Grimsley and his entire staff will take care of their customers. I am very satisfied with my visit today as I have in the past . Thank you all at Kelly Grimsley Honda. Especially Mr. Alex Colon and Mr. Rudy Rivera. Thank you again!

Shouldn’t charge customers an added fee to inspect what’s wrong with vehicle when it suppose to have full factory warranty.

Had an oil change done in my civic the service was good and didnt take but about an hour.

Waiting over 3 hours for a front break change. The last 3x Ive taken my car to get a basic oil service prices for the oil change has increased significantly as well as longer wait times. This place has gotten 👎

Three star rating is what I can give them. Its fair but not bad. Im not overly satisfied with the service and interaction that I endured. I probably would have given five stars but unfortunately the gentleman that I was dealing with wasnt there anymore. Apparently the Honda stores in west Texas are not up to par dealing with a Honda product. IE: Acura is a product of Honda. Correct?!.....🤷🏼‍♂️😏 Should have went north up to Lubbock Im pretty sure I would have been extremely happy in the past I have had with Frank Brown Honda. But oh well it is what it is. Im choosing not to go into full detail as I have no filter when it comes to Customer Service and making that customer feel comfortable being there and that your Honda / Acura will be taken care of.

I am from out of town but damaged my heat shield on the trip so I called to order the part a head of time so I could get it fixed at this location. When I called I told the man it was a HEAT SHEILD and he questioned if I knew what piece I needed. After a lot of explanation, I gave up explaining and told him to order the one he thought it was. Once I got to the dealership we were greeted with a rude “move up” and when I told him what I needed done, I was once again questioned if I knew what I was talking about. I told him the broken piece was in the trunk and was told to go sit in the waiting room. After 30 minutes, he came in a asked if I was sure I needed a splash guard so I had to explain again that I need a heat shield not splash guard. He left and came back 30 minutes later and told me they had ordered the wrong part and said I could get a refund since I’m from out of town. When I went to the service desk the man called someone and proceeded to tell them that they ordered the wrong piece because I was the one who didn’t understand when in fact I described the EXACT part I needed. This was a terrible experience and one that I am used to having at dealerships since I am a woman. I was in fact correct that I need a heat shield and everyone there didn’t believe me when I said it. I called 3 times during the day to try to see if I could get an appointment but since no one ever picked up I just showed up. The phones were ringing and no one ever picked them up. I don’t recommend this rude service and parts department to anyone.

Staff was very helpful . Finally was able to make a deal

The service was fast and courteous.

Amazing salesman Dion who spent time taking us through our new vehicle step by step. Immensely helpful staff in all other departments including the sales manager Tristan who made sure our experience was one that provided us with returning faith in the hard work and expertise of the dealership that we had lost years ago. Thank you Kelly Grimsley Hondain Odessa, we look forward to doing business with you into the new year.

Hello I went to this Honda location and had the best experience ever buying a car. Daisy was amazing at how she conducted herself in a professional manner and gave me an amazing deal. I had low credit and everything and she was still able to get me in a 2016 Ford Fiesta. I would never think I would be able to afford such a nice car. I really appreciate you for everything. Y’all if u come to this place please ask for her she will help you any way she can.

Today was our first time dealing with this dealership and it was not a good one. We dropped off my car yesterday to have it serviced and to check my air conditioner since it was having problems. Were from east Texas so we were only use to our dealership where we had a plan that covered our services like oil change, filter and so on. To our knowledge at the time we thought we could take that service to any honda dealership. When we dropped off our car we told our service guy about what we were there for and about us having the plan we had plus our warranty on the car. He said yea thats fine leave everything on the dash and we will take care of it. We left both plans on the dash and left thinking everything would be fine. When we come back today to pick up the vehicle we were told how much the air conditioner would be, we already had an idea that it would be somewhat high but then he told us the total and that really caught us off guard cause we werent expecting to pay for the other services. We tried to explain that we had the plan to cover it to which he said he had know idea what we were talking about. So I went to get it and it was sitting right there on the dash where we left it for him. He asked someone and then told us that we dont carry this and there for we would have to pay. Us still upset about this tried to explain that if we would have know they didnt have this we wouldnt have done anything to which he just kept talking over us and said we dont have it and you never mentioned it. Which again with him still talking over us we tried to explain it would have been nice to know ahead of time that you didnt take it and let us know so we wouldnt have spent that much money. To where he just didnt want to listen or care and just said well we dont take it maybe the other place will give you a refund. I dont think its fair for someone who told us to leave our paper work on our dash and that he would handle everything to tell us were lying and we never mentioned anything to him. If it wasnt mentioned then why would our stuff be on the dash in the first place. I did contact the manager about my situation and to let him know about my experience but I still think we were treated unfairly and I would hate for someone else to have their first time experience go like ours. I guess make sure you explain everything before hand because our service guy apparently decided to do what he wanted without even giving us a phone call to approve or deny anything we might not want.*I read your reply and understand that. I am glad that my husband was called today and was apologized to and worked it out with one of the service managers.

The personnel were very helpful and pleasant to take care of my problem.

Slow service. No new cars, all used with dents

Ehhhh ya know what i mean...?

That people that been there long is safe from getting 🔥

Alejandro Rodriguez was my salesman. He is very professional and helpful.He got me a real good deal.I got the car I wanted in less than 30 minutes.He made my transaction real smooth.

They gave me good service and r very friendly guys.

Real honest people

Awesome 👌 they did what they offered and then some. I was totally impressed Nidia was great manager was upfront and delivered

My salesman Isaac Rogers went over and beyond to make sure that I was in the vehicle of my choice! He made my experience stress free!!! I will definitely spread the word about the GREAT customer service that he provided!

My wife and I bought our Insight while we lived in Midland but now live in the Houston area. We came out this weekend to bury my father and figured we’d get our complimentary oil change done while we were here and set an appointment for noon. Watching the weather we saw Tropical Storm Beta was slated to hit Houston late tonight. I showed up at 7:30am asking Dominic Dominguez if he could possibly get us in early so we can be home before the storm hit. Dominic handed my keys to me at 8:38am! We got back home just in time! I couldn’t ask for better service! By the way, we drove our hybrid round trip just over 1,000 miles and got just under 43 miles to the gallon! It’s been a great purchase!

They treated us really good, good customer service. I had an issue a month after I purchased my car and they helped me and fixed my problem (it was a Friday at 6:00 PM)Isaac was our seller, we loved him!

Needs help in service department. it takes very long time to make an appointment, people keep transferring and hanging up on you, service dept never receives the phone.

Always a great experience when I bring my Acura here .

Staff were very friendly . Matt in Parts was professional and very helpful

Fast, courteous service

Me and my mom went there to just look at cars because we have been thinking about getting one. Anthony Prieto at the JBS Pkwy location helped us get a brand new 2020 Honda Civic. We really recommend going to this dealership if you are looking for good people to buy a vehicle from. Going for a used and geting a brand new one is such an amazing blessing. They have such an amazing and understanding staff. Totally 5/5 rating

We bought our car from this dealer. The sales person Tony is excellent and very helpful and customer friendly. The finance person Mark was not at all helpful and appeared to be rude.

I usually change my own oil instead of bringing it but today has reminded me why I don’t bring it. They are slow and what only takes me 15-20 min to do at home, is taking them more than an hour here. Mind I say there was nobody here when I came yet it still surprises me how it could possibly take more than an hour for an oil change.

I drove to Odessa from the Austin area to purchase a Honda from Kelly Grimsley. They had the model I was looking for at an unbeatable price. Frank was my salesman and he is THE BEST car salesman I have EVER dealt with. A+++ Service--I will definitely do business with Kelly Grimsley Honda again!

It took a while today. Everything went good. Service man was very nice and courteous. Explained it all.

Had to bring my wifes Honda Accord in for the new airbag recall. They were pretty busy, but still got the car done quick. Bubba was very kind and friendly.Their service dept has been doing the oil changes on my wifes Honda, and they always get it done quick.Parking lot is easy and convenient to get in and out of as well.

I have purchased 2 vehicles from KG Auto group. I have never experienced better service, professionalism and the kindness of a sincere team dedicated to going the extra mile. They worked with me for the right finance option, my trade and were outstanding and helpful in every single way. Huge shout out to the Kelly Grimsley team! THANK YOU!! We will be back for service and the next vehicles in our family. You guys are awesome!

They were really helpful and kept me updated on my car!

They did an oil change, inspection and washed my car for a fair price. Even brought me back and forth to work while all that was going on.

Always great quality service keep up the good wk Kelly Grimsley Honda Auto Group

Traded my Cadillac in for a new Honda. Have had trouble getting my Cadillac paid off...it was supposed to be a 10 day pay off from January 24. Its February 20 and its still not handled. They mailed 1st check but it was returned and they cant find where a replacement check was mailed. Had the day off and went there trying to get it fixed. But the Lady in finance wont be in till tomorrow...but I will be WORKING! SHEESH!

Always courteous and quickly get service do e in a timely manner

My boyfriend and I came in on Oct 22 2016 and purchased a 2016 Civic LX-Pwith Taylor Phillips. Hes an amazing salesman if I needed anything I would go to him for a new purchase!The Civic also just received the 5,000 mile service today I worked with Shannon. She did a wonderful job of getting me in and out of the dealership.I am a service advisor as well so I understand doing what you can for your customers.I would recommend both of them !

I went to a dealership thinking I would not get taken. Well big mistake. Before I made first payment on the 2003 F-150 pickup I purchased,(#1) my transmission stopped working. Kelly Grimsley offered to pay half (how generous).(#2) Next, 3 out the 4 tires had to be replaced. With those odds how could I trust the 4th tire, replaced it too.(#3) Now I find that I need to replace the central fuse box under the hood. To recap #1 cost $1600.00, #2 cost $625.00, #3 will cost between $700.00 to $800.00. All totaling to the amount of $3025.00 on top of the purchase price of $7999.00. So much for their claim of putting their used vehicles through a multiple inspection checklist. I intend to tell everyone who will listen, to stay clear of them. I also plan on putting a large sign in the back of my pickup warning people to steer clear. I will drive around the area of their business alerting everyone. That is if my truck doesnt stop running for whatever I will be plagued with next. I cant even give them a one star rating.

I recently purchased a 2015 Honda Civic, and the service I received at Kelly Grimsley was exceptional! Everyone was so nice and very informative. There was no annoying pressure from the sales team, and I did not get the run around that I had experienced at previous dealerships. I appreciate the gentlemen at Kelly Grimsley for helping me throughout my car buying process!!!

I have been trying to but a car for a week and cant get anyone even the sales manager to call me back. Ive bought 3 cars including 2 cadillacs from Kelly and it was great! So I dont understand why no one wants to sell a car. Does Kelly himself know how his customers are being treated

Employees were friendly, listened, treated me with respect, got the job done quickly and less than price quoted. I would definitely use them again.

I have purchased two vehicles from Kelly Hensley and no problems ever. My family has purchased trucks and autos here also.

After having a bad experience at the Midland Honda dealership I decided to go to Kelly Grimsley Honda. I have had my car almost a year and Im still happy with the service I receive. I get free oil changes and inspection for as long as I have the car. They also worked with me on the price, and they didnt try to rip me off. I am very pleased with the dealership, and especially with the service department. They have been very helpful with all of the questions Ive had. They definitely made buying my first car easier than people make it sound.

They have bad communication with their customers when it comes to the paper works and lin plates. And apparently not remembering the deal the made you when the sold you the car. Nobody has time to be going up there more then once.

I traded in my vehicle and purchased a new one. I still have the lien holder calling telling me there is balance because Kelly Grimsley didnt pay the entire note. Kelly Grimsley is stating that they paid what they were told and not paying the balance. I shouldnt have to go back and forth with this. I wont buy another vehicle from them.

Excellent service department definitely one of the main reasons I drive Hondas to begin with

Purchased a 2016 Honda Civic, definitely the best experience. A big thank you to Jarred and Anthony on helping me get my financing on a great affordable payment for a car that I am absolutely in love with! Definitely recommend Kelly Grimsley Honda and hope for everyone to have a spectacular experience here!

Great customer service! I have not bought a car from this dealership, but I have tested and drove a few cars from this dealership. I really liked their customer service. They treat customers nice and not persuade or push customers to buy.I had a great customer service experience with this dealership.

Purchased a new vehicle from them a few months ago, ended up trading it in due to many issues. So I called the finance department to cancel the extended warranty. The man I spoke with did not give his name. He would ask me a question, then talk over me as I was trying to answer, & proceeded to tell me I needed to calm down as I was getting aggressive. Well, yes it is quite aggravating to be interrupted constantly, as he was doing. The gentleman was rather rude, highly unprofessional, and unhelpful. Dont even bother doing business with this place, its nothing but a headache.

For the fifth time in a row, they didn’t put the underside back on after changing my oil leaving me to hear it scraping/sparking/and dragging when I’m 20 minutes out again, and because they couldn’t do the job right the first time, I again have to go back. 5 TIMES IN A ROW they can’t get it right?

DO NOT BUY HERE AT KELLY GRIMSLEY!!From the unprofessional sales representative that doesnt know about credit, how to deal with disputes when they made unauthorized pulls, or doesnt even know what the FCRA(fair credit reporting act) is. To the manager that couldnt stop interrupting me when trying to speak to my partner, going as far as to tell him to the point I wasnt speaking to him..... the conflicting statements of being told our credit wasnt ran, then it was. They said my credit wasnt ran yet or at all, then later on in the day was notified of 14 hard inquiries. when talking to them they told us IF they were to run it, it would only be 2-3 TIMES, not 14 ( I even came back inside before leaving to ask if my credit was ran at all and the manager(that stated he has been working there for 4 years) said NO, WE DONT DO BUSINESS LIKE THAT. being that this was me and my girlfriends 1st car dealership experience, this is definitely not an experience that I would want for anyone else to go through. sad to say but should have listen to everyone one that told me not to go to Kelly Gimsley Honda

Awesome. Really friendly and fast, efficient service. Love to recommend to anyone....

Very professional and knowledgeable employees!!

Comfortable chairs while waiting.Service was quick and friendly....

I wont want to do business with Kelly Grimsley because of bad experience...I just got notice from Google that my NEGATIVE experience at Kelly Grimsley has been viewed over 100 times in a months time!!!

Kelly grimsley, the place is no good. No me gusta

Great they took care of me and sent me on my way.

Had an appointment for an oil change. The approximate time was 45 minutes; I was there 1½ hours. Threw my whole schedule off. Friendly, helpful employees. Nice atmosphere: 2 waiting rooms which was a plus; one was warmer, surrounded by windows and tv-less. The other had a tv.

Do not trust service department to change your engine oil.It was quart and half over when I bought it in and it was the same level when I left there.It was never changed, that level of oil was the same as before.

Did a great job on replacing my airbags on my van. Thank you

Scheduled an oil change a week in advance. Guy repeated it multiple times that it would be done Monday at 9 am. I show up early as usual. Some worker informs me that they will be opening at 930 .? I continue to wait while workers are parking cars behind and beside me . 945 comes still no open doors . Finally call again just to be told only sales would be open today . I asked why schedule an appointment if yal would be closed. Not a call to reschedule, or anything . I ask if they can move the cars so leave after after an hour of waiting. 15 mins pass with the guys just standing around exchange breakfast. Wasted a morning for nothing.

Was great attendents super generous Mr.Jerrad was super friendly madei got the best service on my car best service ive ever had,I rated Honda a 9 on the attendents &10 on Mr J.Grimsley....

Great place to buy a car!

My service advisor was so arrogant. They took 1 month to figure out 2 issues and they only fixed 1. Service advisor always keeps telling me they are busy and behind their schedule, and their technician werent paid for doing warranty repairs. I went to Classis Honda of Midland and took only 3 days. This dealership is incompetent. If you wanted your car fixed, bring it to other Honda dealership.

Always courteous, job well done

Quick and professional service

Response to owners comment: Mistake in auto repair business does occur, LOL. Tell us a story that Kelly Grimsley has undercharged a customer! Between $165 and $1500, I took a smaller hit and ran away as fast as I could from someone elses mistake...I own two identical Honda Elements, 04 and 07, and both require clutch replacement (both have the same symptom) . Element 2007 went to Gillman Honda in Richmond TX. Element 2004 went to Kelly Grimsley in Odessa TX.Element 2007 was fixed with a clutch kit plus associated labor cost, never mentioning any transmission replacement.Kelly Grimsleys service advisor wanted me to replace the whole transmission. And he quoted me $1500 for a salvaged LKQ transmission alone, in addition to bushing, clutch, pressure plate and associated labor.Needless to say, I paid $165 as it was classified as inspection fee and took the car to Christian Brothers in Midland. My final cost covers a clutch kit, flywheel, transmission oil and Christian Brothers labor, which is SUBSTANTIALLY LOWER than what I have been told at Kelly Grimsley.I have been driving manual transmission for a very long time (30+ years), and I know the replacement of transmission is completely uncalled for. There are ignorant people in this world, but Im not one of them. Im sorry, Kelly Grimsley!

So happy!I went in for a routine oil change, like always, I was happily greeted my my service advisor DOMINIC! He let me get out my baby from the car seat, had us wait in the room, showed my son the play room, and walked inside to us when paperwork needed to be signed.He was amazingly helpful and kind hearted. I never thought a trip to a dealership would have made my whole month better. I can not thank him or kelly grimsley honda enough!!!

Nice lot with a great setup. However.... The staff are hounds for a deal. Even tho they dont try to make a deal, bottom line comes way before the customer.

Dont have any problems they get the problems solved. Always talk to Jimbo a Rudy at Kelly Honda Odessa Tx

Always have had great service here for oil changes

The best folks and fast turn around time.

Went to Kelly Grimsley service to get a problem looked at. Service closed sometimes between 4 &6 but will not even look at the car. Went back on time and it took 3 min to tighten battery clamp. Found out recall on strap. Made appointment. Showed up and guess what. No part. Had to go back again to get it fixed. Bad way to attract business. Also open on Saturday but will not look at anything but oil changes.

I dont think that Kelly Grimsley Honda even deserves one star rating. Based on our experience, I would give it ZERO star

Took honda accord for recall service. Took unusual long time because tech who replaced module never noticed airbag fail alarm was lit. He did not install airbag in properly. 6 hours waiting. Sales personnel are extremely pushy....rude & crude. Claimed honda cars are top notch, yet they have hard time selling them

Nice people I enjoy going there

Pretty fast service on oil change.

So quick and easy. They always have deals

Aggressive sales techniques that are very off-putting. I hadn’t even gotten off my car and there was already a sales woman at my door. The whole time they kept trying to up sell me with no regards to my needs. They only see a paycheck and not a person.

Went in for a oil change and a recall issue. Had to remind them of the recall but beyond that quick and friendly service.

Awesome people. 18 minute oil change

Stay away from Kelly Grimsley!!! It wasted my time and money, and what a HORRIBLE experience

Among all dealerships and service garages in Odessa and Midland area, Kelly Grimsley is the WORST based on my experience. STAY AWAY from this place!!!

Very nice experiance. Got a hellova deal on a B M W. A++++++ service

Fast service and Rudy was very nice.

I have bought 4 new Honda Accords from this dealership. I am one who likes to deal via the internet and I was blessed to find Wil Steinle. He has treated me as a friend and I have always been able to trade without much back and forth. I have a new 2018 touring ordered now and just waiting for that call from Wil telling me my car is here and ready to pick up. I have also used their service dept for my oil changes (which are free) they have always worked with me as to date and time to bring it in. I live 60 miles from the dealership and have never had to wait long when I brought my car in for service. Hope all of you who are looking for a Honda dealership find this one as your dealership of choice. By the way they also own the Kia dealership and Wil can help you there as well.Don and Pat Brodie loyal Honda customers by the way I retired from General Motors..................

The have the most courteous people

You know trying to get an oil change is like trying to catch a fish on dry land with these guys. They dont know what a speedy oil change is and its backed up and cant get my oil change.blast time I buy a car from KG Honda! Really 3 days to do an oil change are yalls guys that slow? Cause it takes 15mins to do an oil change!!!!!

Horrible service and I will never go there again !

Very nice place, cool guy, quickly service in all areas.

Theyre fast with oil changes.

Great place to service a car you buy from them

Rudy in car maintenance is awesome!