I ordered my 2021 Bronco from this dealer, and in the end did not take delivery. This dealer jacked the price up 10k right before my car was going to ship. The sales consultant, Anthony was not communicative and had I not physically gone in to check, I am quite sure that he would not have notified me until the shipment arrived and I was in the lot. Anthony tried to sell me on a commodity chip shortage excuse for the price hike and put it back on Ford, which wasnt true due to this being my own build through Ford. This car would have never come to their lot if I hadnt ordered it from Ford.On my way out the door the manager, Pat made sure to get the last word in telling me that this is the customers fault because people are flipping these cars after they take delivery. Both men were not only terrible salespeople, they are rude and counting on people not being educated in the buying process. It was a terrible and deceptive experience from start to finish. There are much better places to order cars from and certainly more honest people out there. Stay away from this place and certainly if you have ordered a Bronco through Ford, I would highly recommend switching to another dealership that will not perform this bait and switch. They can make their 10-15k on my order, I was happy to walk......hoping this saves some time and aggravation for someone else.

We love this Ford Dealership. Everyone was Great. The owner came on line. Sent a car for us in Providence RI. They have my business. GOD 🙏 BLESS. Drove like a dream. Held the road well.

I purchased my first vehicle from Saybrook Ford yesterday, and my experience was amazing. Especially being that ignorant female (let’s be honest here), it is rare for me to leave a dealership without feeling taken advantage of. In my past experience with other dealerships, I typically can’t even put my car into park without being harassed by a pushy salesman. I did not experience that here. I was able to browse on my own and received assistance when I was ready. I worked with Marc who was absolutely fantastic. He was very helpful and respectful. Guy in finance was also great to work with. I felt everyone I dealt with had my best interest in mind. I was even able to drive home my new Ford Edge that same day which I certainly did not expect! I was very pleased with the way I was treated there. I would definitely do business there again in the future. I 100% recommend!!

Just got my new F150 from Saybrook Ford. Couldnt be happier with the truck and experience. Im in Boston and have been looking everywhere for the right truck. Saybrook Ford had it and they made everything super easy for me being out of state. Arvy went above and beyond making sure everything went smoothly. The whole team was top notch. Thanks Arvy and the Saybrook team!

My wife and I purchased a Ford Escape from Anthony back in 2017, and he was very patient and helpful in explaining the features and functions which were most important to us. I recently worked with Anthony on trading my 2013 Ford Escape for a 2017 Ford Escape. We negotiated a fair price, and we were able to mange the transaction electronically due to the pandemic. The vehicle was fully cleaned and prepared for pickup with 48 hours. Anthony and Saybrook Ford have earned our business.

Great service dept. Always a pleasure

Mark and the team were really great no BS just straight forward selling and negotiating. I was pleasantly impressed! We will be replacing another vehicle in the next year or two and will be coming here!

I bought a GMC terrain from this dealership within a few days I noticed the transmission was jumping slightly once I felt it to it harder I called the dealership they bring the car in at this point has done it at least seven times pretty hard the technician feels that happened while he is test driving then the dealership continues to tell me there’s nothing wrong with the transmission and that they’re not gonna do anything about it I only had the car for 2 1/2 weeks this car I brought my autistic son with supplies which I

Dishonest and not trustworthy. We bought a used Audi Q5, which an hour after purchase began leaking raw gasoline fumes into the passenger compartment. The toxic fumes could have killed us, we had headaches and became nauseous. In all reality this situation was really dangerous and life threatening.When I called the dealer they said “don’t worry we will take care of it” and showed genuine concern. We went back the next day (we live 70 miles away) and they confirmed the gas odor but could not at that time assess where it came from, and said that we should come back and “they will take care it, don’t worry”.Saybrook Ford booked a service appointment at my local Audi dealer in an attempt to foist the problem onto someone else. When Audi said they would not fix it on recall (it would be a $1,550 repair) we were told to pick up the car. Saybrook Ford, who booked the appointment, would not pay for the diagnostic fee and we had to pay their bill for the Audi dealer to release the car to us. From that point on Saybrook Ford denied any responsibility and would no longer return my calls, despite many attempts. The manager, Andrew, in our last conversation even said “go ahead and place your bad reviews, I really don’t care it all gets lost with time anyway”(I hadn’t even threatened to do so). I have realistic expectations when buying a used car, but by law it needs to be “road safe”, a fuel leak into the passenger cabin is certainly not road safe. There were other promises they failed to keep as well. Take your business elsewhere, as this dealers lack of integrity is ingrained throughout the company, from the owner, manager, sales staff, service manager, and all the way down.

Saybrook Ford caused damage to one of my wheels while getting a basic oil change on my mustang . They did not return my calls and emails. I made several attempts to report the damage . I have been a valued customer for years. Received no return calls or messages. Worst service Ive ever experienced. Would not recommend this dealer for service to anyone.

I was interested in a Transit 250.Anthony was professional, timely, very helpful.We agree on a deal with a trade.Guy made the paperwork seamless.Great experience.Thank you.

Yesterday I Bought a Ford F-150 here, the experience was nothing less then amazing! I was in & out within 15 minutes! & my new Truck looked fantastic! I recommend this team to anyone, quick & painless!

Salesman, Marc Brickey was very knowledgeable about the vehicle and was able to answer all of questions.The other members of the staff were friendly,courteous and willing to discuss and research the available options for the truckOverall, after price negotiations, a deal was reached and I was very pleased.

Everyone was really helpful. Guy got me the rate, Andrew got me the deal and Mike made it really easy. I am very happy with my suv and will tell all my friends.

I went to Saybrook Ford to drop-off my truck and none of the mechanics were wearing masks. Unlike some people, that doesnt bother me. A couple of the mechanics walked past me while I was standing in line waiting to drop-off my truck, no big deal. Here is where it gets interesting, they told me I had to put a mask on. I, the customer have to put a mask on but the employees dont. I did not drop my truck off, had everyone been wearing a mask I would have put one on and given them my business.Ive had issues with them in the past and wasnt going to go there again, I wont make that mistake again.

Pleasant buying experience. It was apparent, CV-19 safety practices in place. Love my new-to-me car!

Best car dealership ever ..will work with you with any problems you have .. if you can’t go to them . They will come to you at your house.. very nice and politely people very funny as well ... please if you are looking for a car please go to this people at there location.

I am a repeat buyer. This was a very easy decision to come back to FORD but even easier to come back to Saybrook Ford. I have worked in the car business before and seeing how they do things was like a dream. Very fast and organized which some dealerships just are not. Guy French was so fast doing my paperwork and Mike was very attentive to my needs. Wonderful experience and could not ask for better service. Glad to be back in the FORD family again with my 2018 Ford Fusion. THANKS!

I applied to work here and got a better offer from my current employer so I stayed and I was called at my job by the gentleman I was interviewed by several times and then he thretend to have me terminated from my current job. I know not showing ups unprofessional but for you to call me and then threten my employment at my current job seems way more unprofessional to me. Aside from that the facility seems very outdated would not recommend

I purchased a 2019 Shelby GT350 from Saybrook Ford less than a month ago. Not only did they sell me the car with undisclosed paint damage under the passenger side rear wheel well but they also sold me the car with basically bald tires. Unfortunately, I didnt see the condition of the tires when picking it up because they were covered in sand and the car was not cleaned before I picked it up. I settled with them replacing 2 of the 4 tires and upon bringing the car in for the service, they damaged my car. They either drove it into something or dropped something on it as the damage went through the $2,000 clear bra I just had installed and through the paint of the front bumper. I put $30k down on this car and have had the worst experience after the first time driving it off the lot. Their communication and response time is absolutely terrible. Not only did they tell me there was no way they damaged my car (mind you, it was not damaged before bringing it in for service) but they also told me to have my attorney contact them as they will no longer deal directly with me about the incident. I would not recommend this dealership to anyone and have submitted complaints with the CT DMV, Ford Motor Company and CT Better Business Bureau.

Simply put, I experienced GREATNESS with both customer service and vehicle choice. I was in no hurry to buy, but I was shown beautiful vehicles and fair prices were presented. I really appreciate Arveys patience and energy with showing me vehicles. Thank you Andrew for being creative and making the vehicle affordable for me. I believe I received more than I bargained for. Thank you!

Hands down the best car buying experience for my husband and I. Arvy and Andrew took care of us fromstart to finish making sure our needs were met through the entire process. Andrew gave us the highest value for our trade in giving us plenty of equity value towards our new F-150! This dealer does not disappoint. We will continue to do business in the future! Thank you Saybrook Ford!

Just bought a sweet new Expedition from Saybrook. From Marc to Drew to Guy, everyone we dealt with was easy and professional. Great car. Fair price.

My husband and I bought a used truck from Saybrook Ford today. The whole process was easy and convenient. I was very impressed by their care and attention to our needs. They were reasonable with pricing and offers. I would definitely buy from them again.

This was the best experience ever. Marc was super helpful in helping me find my perfect car. I will definitely be going back there!

I went to ask about a 2021 Ford Escape and got poor customer attention. They barely printed out for me the car specs and I had to ask them to show me the car, didn’t even offer that. They didn’t seem interested in making a sale.

I worked here for just over 6 months as a technician. The building is old and small but the effort these people crank out is anything but that. Making due with the old building they have they still have some of the most up-to-date tech and some of the smartest technicians. Your satisfaction is their #1 goal and they are prepared to show it. And while personally I had not dealt with any recalls or witnessed any coming in they make sure whatever is wrong is made right. Hard working people with a sense of humor and big hearts with honesty. If coming here is a new experience for you then dont be afraid to step up and walk in. One last thing I will say personally is Ive had only a couple of bosses in my career life and the boss I had here was the most honest and smartest man Ive met. And thats their service Manager which whom works in the background and no one really knows about. That guy is old school in his work ethic and his quality is insane! And thats the manager himself! Now imagine him being in charge and leading people under him. THATS where youre taking your vehicle to get worked on. Give it a shot and see. Thanks for reading.

I havent bought a car in 20 years and Mike, Andrew and the guys made the process so seamless and enjoyable. I got my new 2015 Ford Escape and I couldnt be happier.

Purchased a new car from here and the process was very smooth. No pushy salesmen, either. Anthony and the staff are super nice and very accommodating.

The customer service has gone down significantly over the past few years. Very rude service counter operators, I will be taking my Ford elsewhere for service

Had a great experience and thank you Marc for being so helpful!

Great experience I was a Chevy guy before I walked into this dealership. Anthony was great to work with.

Arvy helped me look for a car and was extremely knowledgable and professional, truly the best!

Everyone was very helpful. Worked alongside me to get monthly payments I could afford. Very friendly. Will buy from them again.

I had such a positive experience!! Didn’t know what I was going to get back for my trade in but they ended up offering me almost $2K more than other area dealerships! Ended up leaving very happy after Arielle helped me find what was the perfect fit for me! Can’t imagine going back to anyone else!! Great place!!

Marc Brickey & Saybrook Ford did a great job of making me a satisfied customer!

Great customer service..best sales team!

Awesome experience, staff is very attentive. Arielle, the Internet Manager went above and beyond to answer all of our questions about a new vehicle. Not ready just yet to purchase, but will definitely come in soon! Thank you!

My husband and I had a wonderful experience purchasing our explorer at Old Saybrook Ford! Arvey and the rest of the team were great to work with; if you are on the market, I highly recommend!

I have to say just based on a phone call inquiring about a vehicle online, the customer service was remarkable! The female answered all my questions, I explained I was just shopping around and not committed to buying anything right this second. She was not only understandable but offered several options when I do decide to buy like: vehicle options, financing, warranty and she even went as far to discuss trade in process. I have to say the amount of time she spent on the phone with me (someone who isnt ready to buy) you just have to appreciate. Usually you get someone who rushes you off or out the door when you tell them youre just looking. Definitely coming back when Im ready to buy!!

Im leaving a car dealership a very happy man for the 1st time in my life!!(LIFE LONG CUSTOMER NOW!)When you get there, ASK FOR MARC!! You will leave with your dream car or truck and he will make sure you know EVERYTHING ABOUT IT .. GOOD, BAD AND THE UGLY.. lolMade me feel like weve known each other our whole lives.. He is the most genuine Sales Professional and Person Ive ever met!!THANK U !!

As others have said in their reviews, be aware that the advertised prices are given with the assumption that you are providing a certain amount down or with a certain trade in amount. For example a used car listed as $36,000 is actually $39,000 because you are giving them $3000 down. Imagine buying a five dollar foot long from Subway but you have to give them two dollars before they will sell it to you for five. It makes no sense really. This makes some of their inventory WELL above a fair market value. Its a bait and switch that you would expect from a small no name dealer, not a Ford dealership.

I can’t say enough on how great everyone over at Saybrook Ford is. From the minute you step in to the minute you step out everyone is so attentive and wonderful. I have now purchased 2 vehicles from them and will continue to until I can’t no more. Guy French is awesome and so helpful and does you let paperwork very quick and accurate. The salesmen are helpful and honest. The best car dealership I have ever been to and the most relaxing one as well!

The best. Anthony & Marc helped me find just the right truck. Even worked with me when I found the first choice was not going to work for me in the long run.

Bought my 2016 Ford Escape from them. First time buying a car from a dealership and they helped me out and never once pushed it down my throat. Very helpful staff. Showed me all the features for the car. Brought it there for its first oil change and had no problems. The service provider told me exactly what he was going to be doing and how long it would take. I definitely recommend buying from them and having them service it. Always leave satisfied and with no worries. Thank you guys for everything.

Although my dealership experience was acceptable, the experience with my salesperson Anthony was not. At the time of purchasing a used truck, I was promised a limited warranty but at the time of final sale, he denied ever saying it. Honesty and integrity is the cornerstone of all good business dealings and unfortunately, I did not find that with Anthony.

I just wanted to thank my salesman Marc at Saybrook Ford. Marc is professional, courteous and made my visit stress free. Definitely will be returning next time and would highly recommend.

The sales staff was courteous, professional, and eager to help. The service department has always been good to me. I highly recommend SayBrook Ford to anyone in the market for a vehicle! Hey

I went in there just to look and Arielle was extremely helpful! Answered all my questions and didn’t make me feel pressured into buying anything. Will definitely recommend to friends and family.

As others have mentioned, their Internet Price is wrong and misleading. It includes a Trade in or 5,000 so in reality add 5,000 or whatever your vehicle trade in is valued at to their internet price. I wanted to purchase the vehicle for cash at the internet price that day but couldnt. After agreeing to a sales price with the salesman who was in communication with the finance manager, $2,700 were magically added to the purchase contract after I thoroughly reviewed it before signing. I was originally told this was part of the deal and added into the trade in value of my truck this is how we are able to make it work, which was a lie. I walked away the day before delivery. The sale I would give 0 stars for this waste of my time.The 2 stars is for the dealership doing a great job with masks and social distancing and the salesman providing the pictures I asked him to.Be smart and do your homework on prices and the terms and conditions you agree to. Their used sales price in reality are higher than average and these dealerships are going to have a lot of inventory on their hands with unemployment at the highest its been since the great depression.

Great “no pressure/no hassle” staff who are always close by and available for questions. Great selection of vehicles. Very friendly and knowledgeable staff, who are fun to deal with. Very courtious staff who will spend as long as you need with you for to make your decision.This was the fastest that I have ever purchased a vehicle! In and out quick! Thank you to the staff for making this a very pleasant experience and a “SPECIAL THANKS” to Ted for getting involved without hesitation. Much appreciated!A great place to shop for a vehicle. Our 3 dogs will love their new “dog limo”!

Highly recommended! Great salesman! Thank you Marc for helping me! Great staff and wonderful team!

Thank you Anthony, for selling me a 73000 dollar truck in three hours, and then never returning a phone call to me after the deal was done, apparently I was no longer a priority to you. They sold me a new boss plow with my new ford f350. I took delivery of the truck, got it home and was very unhappy with the plow. It was 100% unused. I called the dealership the next day to see if I could swap my brand new unused plow for the other model that I originally wanted, telling them I would gladly pay the difference and was told I would get a call back. No calls back. I called them again, and was told they needed to speak the the owner and manager, then I would receive a call back. Another day goes by, no call. So once again I called, got the typical run around. Again, not as if I was asking for something for nothing, I was more than willing to pay my way on the difference. Still to this day, 2 weeks later I havent heard back. Thank you Anthony, the truck specialist, for taking such great care of me.....made the deal, then wants nothing to do with me. Buyer beware, you get treated like a one night stand as soon as the deal is done.

I have purchased my last 3 escapes from Anthony at Say brook Ford. I couldnt ask for a better sales consultant. All my questions and concerns were addressed in a timely manner. I would recommend them for service and sales. Thank you anthony for the great experience. See you in 3 years when its time for another.

Met all my goals: Late model Escape in showroom condition. Best drivers seat for back support. Just as important: Ethical, trustworthy, cordial staff. Work in Bridgeport, live in New Haven, shopped from Milford to Watertown. Saybrook Ford is worth the drive from anywhere. Treated like family.

I have a few friends in this business, this dealership really went above and beyond my expectations. Professional and friendly! The internet sales manager Arielle, even visited with us to get feedback on how they can improve their customer service. Ive found my forever dealership!

Great sales staff, finance office, and service department. I have been coming here for years. I would recommend SayBrook Ford to anyone.

This dealership is using false advertising. On CarGurus they advertise one price, usually low, so CarGurus says its a good price, and they hide, somewhere in the product description, that the price Reflects x amount of cash or trade. I went there to look at the car advertised on CarGurus for 25k, to find out that it is really 30k. What a bull..... Using this tactics to bring people to the showroom is bad business. I researched other cars they advertise. Same BS. I ended up buying a different car at the same day,in different dealership. Price advertised on CarGurus was the Real price, not a catch,to bring you in. Do Not Go to Saybrook Ford.

Worst dealership you can deal with . Brought SUV I’m few times for same issue tell me they can’t do anything to bring to different dealership. Refuses to give my paperwork . Had a service tech take my vehicle home without ok and left me 1/4 tank gas as I had full tankWhen brought in . Owner does not even talk to you and the service manager lies to ford motor . STAY AWAY !!! Plus when they put 4 tires on screwed up my rim

This dealership is misleading customers. The site of this dealer offers a discounted car price. But if you turn and meet with sellers, they say that they do not have cars at a discount and the cost is high. I think they need to reconsider their advertising strategy and not cheat customers.

I had a great experience at Saybrook Ford. Don Whitmore was great to work with and made the whole process easy and pain free! I love my F-150 and can’t wait to come back again for my next purchase!

Will never purchase anywhere else ever. When other dealerships give you the run around this one gets things done. Took less than 2 hrs to purchase a brand new Escape. This is our second purchase with Saybrook Ford and will continue to purchase from them in the future. Excellent experience.

My experience with Saybrook Ford has always been good. The sales staff is knowledgeable and made me feel comfortable doing business.

Highly recommend this dealership. The finance manager really came through where other dealerships did not. Price was better than others also. Purchased my used 2013 dodge challenger the transaction was timely and flawless all in 1 day, Thank You for all the work you put in you have a new customer for life

Great Deal ! I just purchased a new Ford Ranger at Saybrook Ford ! Geoff was very helpful in picking out my new truck - Guy in finance got all my paperwork done quickly and I was on my way home .Anthony showed me how to operate my new phone and navigation .I highly recommend them !

I once had Great experience on service side that I gave 5 stars for but my second visit with a different service team was a disaster. I go in for a simple oil change and I walk away with broken sunroof and lies. I asked the same question why are you touching my finicky sunroof for an oil change? Leaving greasy fingerprints all over it and not coming forward with the issue and having it jammed in a different position was enough for me to ask about it and have it cleaned up. When they completely deny any of it i had had enough. Not only am I 1000% positive about noticing differences in my car that Im driving EVERYDAY but I also over hear them yelling across the shop to wear gloves so you dont leave grease prints in peoples cars. With that said they still decide to lie and will never take any responsibility for their amateur action. I will not only never go here again but also buying a ford will never be on the list after dealing with shady service departments from two different locations. I am very glad me and my family made the decision to buy a 2020 GMC ACADIA last week instead of a ford explorer. My name is right there i drive a lincoln mkz im in ur system. This incident happened a month ago and if you would like to try and gain a customers respect back Id be willing to answer that call. The truth is finding a good service department these days is a very rare thing and to me that is a deciding factor on where I buy a car.

First off I wouldnt have even given them any stars but it isnt allowed. Prices advertised online are misleading. They seem to rush the sale and not complete a thorough safety check on the used vehicles that are not Fords. Bought a Hyandai Tucson with bald tires that were promised to be changed at a later date which turned out to be a week later. And Theyre service department takes an hour to put on 2 tired which I feel is a bit excessive.

Arvy was so helpful and patient as he showed us multiple cars and options. This is our fourth vehicle from saybrook Ford. We wouldnt think of going anywhere else.

We had the best car purchasing experience EVER. The used car (Honda) was in mint condition, exactly as advertised.MICHELE, our sales person, is extremely knowledgeable, friendly, and didnt waste our time. We were impressed.It was a pleasure to finalize finances with LEO, who is also genuinely nice and extremely efficient.Well return to Saybrook Ford the next time were in the market for a car and, you bet, well ask for Michele.

Very disappointed with Saybrook Ford. From the owner on down to the sales staff, there is nothing good to be said. My brand new car had almost 700 miles on it, a dent in the hood, and golf tees in the trunk.🙄 Sadly, they didn’t have the decency to resolve the problems. Oh well! Their loss! Word of mouth is the best advertising. Don’t buy from Saybrook Ford.👎🏼

I rarely write reviews but I had such a positive experience with this dealership that I feel I owe it to them to give them 5 stars. The sales men are extremely honest and friendly. It was an absolute pleasure to buy my Explorer with them. We had been around to a few dealerships in the area but as soon as I walked into Old Saybrook Ford, I knew I wanted to give them my business. Highly recommend!

My wife and I have been long time customers of Saybrook Ford. We purchased a new Ford Fusion back in 2009 and have always got the service done at Saybrook Ford. The staff has always been accommodating and helpful. Paul Visconti the service manager has always gone above and beyond to help. We recently purchased a used Ford Edge. Their have been some problems with the vehicle but Saybrook Ford have been stand up guys and have covered the issues that needed to be addressed. We will continue doing business with them for the foreseeable future.

Had a good experience with my new Explorer.

Recently came in and bought a car from Tyron. He was a pleasure to work with. Not your average pushy car salesman very laid back and attentive to what I actually needed not just trying to get a sale. Truly enjoyed Saybrook Ford and I would 10/10 definitely recommend for your car/truck buying needs.

Was looking to get pricing on a 2016 Ford F-150 XLT they have for sale. Was very rudely told that the internet price is less than that of the price of the car. When speaking with the sales manager he was very condescending and was basically implying that I couldnt afford the truck anyway. I dont want to do business with a dealership that values their vehicles more than their customers. Go to ford of Branford instead. They sold me the same truck with less miles for the price they have advertised.

If I could give a zero or a negative, I would. Years ago I took my other card there a number of times and it wasnt bad. However, I will never will go there again. A few months ago I brought my newer car there and they orginally charged me over $400 to tell me they were not sure why I had lights on my dash board. They also charged me $35 to tell me I need a new exhaust. $35 is nothing but turns out I did NOT need it! I took my car to Ford in Milford for a second opinion, and they fixed the problem with the dash no problem and found out nothing was wrong with my exhaust. Saybrook Ford Service department is joke and they scam people. Do not bring your car there. Definitely worth the drive to Milford.

Prices for vehicles listed online are very misleading. They list vehicle for sale for a specific price; then on the body of the announced,ent vehicle details they state that price listed is based on the assumption of $x,xxx down payment/trade in. This allows them to list vehicles for sale at any price they want. Terrible business practice! Do not recommend.

I came to buy a car but really wanting a truck and left with a brand new explorer. Anthony was great and found me a great deal on the truck I really wanted while giving me the most for my trade in.

Everytime I go here no matter what I need everyone is so friendly & helpful I always leave with satisfied. I HIGHLY recommend this place.

Great place to buy a car. The manager Andrew is the bomb....thank you

Fast talkers. No price on cars. Look online first to get better deals.make sure you get everything in writing.

Dont purchase a used van here. Total POS.

Great experience from Sales to Service!! Everyone went above and beyond. Even bought me a coffee!!

Bought a lot of vehicles in my days, but never had a great an experience as with Saybrook Ford. Bought a Mustang GT500 from Bill Buswell which was an absolute pleasure, No high pressure, just a extremely knowledgeable and friendly sales person. We were treated by Ben Quinones like he was making the sale.It was a warm day and we had our dog with us. We were offered to bring the dog into the building, which we did. It was then that Lannie delivered a bowl if water and a substantial dog cookie to the dog, We must have been offered a coffee from every one in the building. The negotiations went very well and extremely fair. After the agreement was made Guy French handled all our paperwork with expedience. The vehicle was prepped and delivered. Bill explained all the features and safety items of the vehicle. It felt like we were buying a vehicle from friends that we had known forever. Again, this was as pleasurable a vehicle purchase we have ever made. Kudos to Ted and his staff. Saybrook Ford will be my first contact for any future vehicle needs.Bob & Donna and Millie the dog

Great experience buying my first car. The staff was more than helpful and knowledgeable.

I am very satisfied with my experience at Saybrook Ford. Anthony was extemely professional and very knowledgable of the cars and patient in finding exactly what I wanted. He found the perfect vehicle for my needs. I love my new Ford Escape. I am very satisfied and highly recommend purchasing from Saybrook Ford.

JJ was a pleasure to meet and work with. He was very patient with me and made my buying experience one to remember.

Really convenient service drop this morning. Steven and Paul are great to deal with.

Ed made our visit to Saybrook Ford a great experience. He is very knowlegeable and was very receptive to our needs. I would recommend Saybrook Ford, but more importantly Ed, to anyone in search of a new Ford.Thanks Ed.

Stay as far away from this place as possible. Beginning with their salesman not knowing what they are talking about, to numerous times of not returning phone calls or emails... And to supposed management lying or being confused about inventory... This place is a total hack job...

I placed an order through Saybrook Ford, got exactly what I wanted earlier than expected and had a pleasant experience throughout. Recommended.

Really nice, low key, helpful, non-pushy folks

Have not had very good luck at all here. I brought my old trucks here 3 times and the service work was always well over the estimate and when my 2018 f150 had started to make a transmission noise they decided not to look at because I didnt buy it there even though it is under ford warranty.

Their slogan says where a handshake still counts I found out today that their word doesnt.I live in Saratoga Springs, NY I found a truck on their website that I was interested in. I made several phone calls and emails back and forth. We worked out a deal, I emailed all paperwork to them and the financing was taken care of also. We agreed a time and day for me to come over and do the trade. I left my house at 5:30 am and made the 4hr. drive. After I got there and spent about an hour and a half the owner explained to me they made a mistake, they thought (after running my VIN number to see all the specs and options on my trade in) that my truck was diesel not gas, and for me to make the trade it would cost me an additional $4500.00. So after cleaning all my belongings out of my truck taking a day off work spending the gas money and driving 4 hours each way theres nothing they would do for me. They didnt even offer to pay for the gas after admitting it was their mistake. Also the liquidation sale price thats listed on the used vehicles on their website has a $3000.00 down payment in the description thats not noticeable until you read everything. I will never go there again and Ill advise anybody I know NOT to do business there.

Great job from everyone at Saybrook ford! From test drive to delivery, pleasant experience and great pricing too.

Great service with my Ford Edge, they solved the problem in 10 minutes for this out of state Ford owner. If we lived here they would be the people Id buy and get service.

Good people. Great personal service.

Saybrook Ford is a 102 year old award winning dealership. We put a trade-in value or cash reduction value on our pricing for all customers who have trades or want to calculate a payment. Our pricing is clearly marked and stated in the description of all of our pre-owned vehicles. No customer EVER takes delivery of one of our pre-owned vehicles without a clear understanding of our pricing. In addition, all of our prices are negotiable and transparent. Every retail business, as well as other businesses, has disclaimers and to that point we strive for the best possible buying experience for our valued customers. While not perfect, we are the fastest growing dealer in the area because we are willing to work hard, be transparent and give our customers the best possible buying experience from start to finish. We appreciate any and all OPINIONS.......thank you!

Excellent sales and service.Pet Friendly.

Bought a car here....service was excellent