Absolute worst customer service experience of my life. I reserved my storage unit online after the CubeSmart customer support told me I would be able to use their moving truck. After making the reservation the manager calls me and says they are “phasing out” the moving truck and that I won’t be able to use it. I say, “okay no big deal I’ll figure out something else.” I go to the unit for the first time and cannot find my unit. The address on the reservation is incorrect and I quickly realize my unit is at the “other site” down the road. (Would have been nice to know instead of wasting time).When making the reservation I was not given the option of bringing my own lock. Inside the unit was supposed to be a “welcome bag” with the lock that I am paying $12 a month for. The unit was totally empty, full of dust and cobwebs, and no lock on the outside of the door (supposed to have a temporary lock) or inside the unit. I have now visited the office during business hours THREE TIMES only to find a note on the door saying they will be back soon. After wasting time trying to get this lock, and after leaving several unanswered voicemails, I decided I’m going to go with a different company.

If I could give 0 stars, I would. This place guaranteed me a moving truck the day prior to my move, and was planning on utilizing this truck to move my storage out of the unit. The day of my move (the day I was GUARANTEED a moving truck), I showed up and no one was in the office. I tried for HOURS to get in contact with customer service (who then reported neither the district, regional, or general manager were answering their phones). It has been two weeks since my move and I have yet to hear back from any of the managers regarding this matter. There have been multiple times I have tried to go into the office to ask questions while renting a storage unit, and the door will be locked and the office shut down in the middle of the day with no sign. No one will answer the phone to even allow me to cancel my lease for the upcoming month. You would think as a national company, you would be able to rely on them for your moving needs. I ended up paying movers for nothing, because I was unable to move that day due to this company. GO to uhaul or another storage units around the area. Do not rely on them because they are never in the office.

We recently contacted and rented a unit from your operation.I am writing to tell you what a pleasant experience we had from start to finish. Thanks be to Candace who was absolutely wonderful, helpful, pleasant and efficient. And when she wasnt there Bob was great and helpful, too!!!Nicely run!!!

Super excellent. Professional service at its best.They couldn’t have made it any easier. Girl was courteous and friendly. Highly recommend..

Worst regional management. Works from home and doesnt care for the safety of their employees. 14 of snow 1/4 mile visibility. 45mph on the interstate in a truck to rescue an employee that wasnt allowed the day off... I would NEVER do business with such irresponsible people! Much better places locally without the nationwide corporate irresponsibly.P.S.. The climate controlled storage units leakP.P.S. The regional manager told her she was going to try and get the IT department to get my review deleted... I posted a picture of the conditions too... Look for the truck in the snow.

I rented another unit in Georgia so I think I like the place

Everything, customer service. Value. Nice.

Candace Pratt was extremely professional providing a tour of various cubes. She then laid out our contract and explained all the details. She shows pride in her job and she is proud of her facility. She is the reason people want to rent from CubeSmart.

The staff were always pleasant and helpful. The hours of access made getting into the storage space convenient. Thanks, for making my experience renting storage space a positive one.

The two young ladies went out of their way to assist me in my first storage facility experience, including a couple of favors which were undoubtedly out of the ordinary. They earned the five stars!

Julianna and Candace went above and beyond to serve me. My husband and I have been in the process of selling our home and moving to Old Lyme. Its been extremely stressful from day 1. When we left CubeSmart, we thanked God for the blessings we received there. It was a positive experience in the middle of all the negative.

Office staff were always pleasant and helpful.

Ive rented three units with these folks to clean out an entire house - they were great to work with. They made sure the units were close together, to aid loading & unloading, and have been nothing but friendly and helpful.Would 100% recommend.

I have worked with Karen on two different rentals in the last two months. Karen has made this very difficult transition in my life more palatable because of her willingness to help no matter what, her desire and caring nature and her complete understanding of my situation. She went out of her way to ensure I was taken care of. She is friendly, knowledgeable, courteous, patient, understanding, considerate and looking out for my best interest. You have a customer for life because of Karen. What a blessing!!!

Managers Amanda & Mary helped make my long distance move seamless. They received numerous UPS & FedEx shipments on my behalf and went above & beyond to insure the packages were properly stored in my unit. Amanda and Mary’s hard work & diligence make this a 1st Class storage facility!

I have been a customer here since May 2010 (two units, one climate-controlled, one not), and the staff were always polite, professional and responsive -- I cant complain. But they also always stuck to the job description, and never went, and certainly did not offer to go, beyond the job description. Again, nothing that could form the basis of a complaint, but not endearing either. That all changed when Amanda came on board. She is great! She sticks to the rules and does what she has to in order to protect the company (and, often, the customer), but she also recently showed me she not only heard what I was saying but also listened and really got it, really understood. And she *did* go out of her way (and quickly at that) to provide a solution that worked and made a customer(me!) happy. Her professionalism and her devotion to customers shone through, and she deserves every single bit of the five star rating above and this review. Great job, Amanda! Thank you again!

I chose well and no longer think one storage facility is much like another. So important is the person who manages the facility. Candace goes above and beyond, always cheerful and incredibly conscientious. She was very supportive when she found that covid-19 was forcing me to stressfully manage the move from Florida. She guided me in selecting me the right size unit for the contents of my home, Then when I decided on two units, she searched for two close together. Once the movers arrived, she made sure they put down dustcovers. After they left, she checked the units and called me about items she found outside the unit, setting them aside for me after I identified them.Finally Im breathing easily, confident my possessions are safely stored. I wont recommend my movers, but Candace and CubeSmart of Old Saybrook.have my highest recommendation.

Best self storage place ever! The professional staff team is the best I have ever experienced. They have a top of the line security and camera system. The grounds are very clean and incredibly maintained. TOP RATED!! :D

The staff was very patient and helpful. They answered all my questions and concerns.

Nicest people I’ve ever met! Stayed and waited for me to get there to after hours to sign paperwork and help me through the process of renting a unit! Very easy going and excellent coaches - Highly recommend. Talk to Mary or John

They do what they say... its a storage place. I would say its secure, cameras are there and its well lit and fenced off with barbed wire. Ive seen leaf collecting/mowing crews there and its pretty clean. I had a billing issue when I first got my bin, but Debra who watches the cameras in the office refunded me and so it really wasnt an issue. As far as storage places go its got everything I need.

Wow fantastic! Amanda was great. Bought biggest cube and if I could I would live there. Clean an lots of ease of use. Thank you! Level Ten Recommendation 👍🏻👍🏻

My first time renting a cube....Amanda and staff made this such a pleasant experience...always available to answer my questions and give me advice...very customer service oriented. Will definitely recommend to friends who need additionalstorage.

Our unit had a leak in it and we had to switch units. The manager was as helpful as she could be, but we wish the company would have given us a discount beyond what everyone gets when signing up for a new unit.The new unit was clean and she did a great job of locating our new unit directly across from our old unit, making the move easier.

I have been using a self storage unit for years and decided to look into moving my possession into a different unit closer to where I live. I have to say I was pleasantly surprised when I contacted CubeSmart as Amanda made my transition very easy. Not only was I saving money every month but when I met her to view the facility I immediately noticed how clean the office and both storage facility grounds were. I was equally happy with the cleanliness and condition my storage unit was. I felt very comfortable moving my possessions here and knew the customer service was going to be great because Amanda had gone over all the details of the rental and answered all my questions thoroughly. Its obvious that Amanda takes great pride in her work and represents the company with professionalism. Its also nice to know that she or another representative is available on site throughout the week so if I have any questions or needs I can speak to a person not just leave a message and wait for a call back. Thanks for a great experience. I will recommend your company and facility to all I know!

Julia was great. Moving isnt always easy and usually never fun but she made getting a unit simple and she was very pleasant, smart and funny! I highly recommend cube smart in Saybrook, CT.

The staff is always welcoming and helpful. My mother has been storing here for years and Kevin and Debra went the extra mile last summer to facilitate moving her two cubes into one. This year I got my own Cube and there was an issue with some things left in a bin that I was being shown, Kevin got it broom swept and ready for later that day and even called to make sure it all went smooth the next day.The only complaint I have is that the rent is so high and goes up every year, but I know thats a corporate thing, and if I move out for that, I would happily come back later.**Update: Just closed two units and consolidated into one smaller, they didnt have one nearby, but called me when they did and I am now saving a lot of $$ each month.

Ive been using CubeSmart for the past 3 winters to park my car. It is located a convenient distance from my house so I can walk there if I have to. The folks who work there are especially courteous and helpful. This winter I needed a ride into town after parking my car for the first time and the desk guy drove me into town so I didnt have to walk on a cold day. I appreciated that extra bit of helpfulness!

Very friendly, helpful, efficient staff.

Very well run, easy access

Cube Smart on 167-3 Elm Street is the best. They very patiently reviewed all their storage unit options with us to make sure we had the right size unit. They also stayed late to welcome us and make sure we were happy with the unit we had reserved. They could not have been more professional or nicer.

Very friendly and helpful! Took the time to show me several sized units, until we found the right size for our needs. Great personality staff!

This is a very well run business. The General Manager, Amanda Ort, does an outstanding job. She is accessible, very helpful on any matter related to the storage units, responsive and overall, she is a pleasure to deal with. I highly recommend this storage unit facility.

Been using Cube Smart on Elm Street in Old Saybrook for several years. 5 stars definitely go to the staff who are always friendly, remember you by name, and always ask how you are doing, how is the family, etc. Never had a problem with any of my units. My one complaint is they raise the rent by 10 percent every year. I dont know of anyone that gets a 10 percent raise in pay, so it is a never ending battle with these yearly increases.

Karen is the best! Her customer service skills are 2nd to none. The facility and grounds are very clean and well maintained. Very happy here. :) T

Easy and convenient. Moving for the first time in 39 years can be an unsettling and burdensome process. The folks at CubeSmart in Old Saybrook made At least one part of it (and a very important part for us) easier and as stress-free as it could be. Their concern and professionalism was evident throughout the rental process And we have the right size storage space in a clean, secure and convenient location now that will serve us for as long as we need.

Each and every person that I have met at Cubesmart has a keen awareness of customer service. Excellent representatives for the company.

Always a pleasant experience.Only 2 down sides hence 4☆s...little critters difficult to keep out. They are clever!Lots of dirt sneaks in under over head door. First couple of feet into unit gets blasted with dirt & dust. My items get covered!Pay my rent in person every month and Micky, John & Bob? are very nice. 😊

Very friendly, easy going and they explained everything. Would highly recommend.

Shes always been helpful willing and able to accommodate our needs. Cheerful, kind and friendly. Bringing a smile to all faces,Thanks Karen,

Miss Karen is fantastic! Super helpful and even came in on her day off to make sure we moved in on the day we needed to. Wonderful experience and recommend if youre using cubesmart use this one!

Amanda and Micki were wonderful. Our move-in went extremely smoothly thanks to their help. All were very professional and courteous ... we would highly recommend!

UPDATE: 8/22/18 NOT ONE CORPORATE PERSON EVER CALLED ME REGARDING THIS!!ALSO: Many of these “five star reviews” look fake to me. I’m in marketing and I can spot them. Shame on this location.Shame on your group trying to tell me that giant puddle on the floor of the climate controlled unit it was a stain and when I shined my flashlight on it to prove it was a puddle of water you had the nerve to tell me it was humidity. Then you call your boss who can’t see it and I can hear her say in the background “tell her its humidity”Unprofessional and unbelievable! I just drove two hours in that extreme heat with my personal possessions and you try to tell me it’s humidity. I hope your corporate office Reads these reviews. Shame on you slimy slimy slimy plus she had other people waiting you should’ve come in on your day off your office was clearly understaffed!!!! Poor management at this location

This is my second time using CubeSmart at this location for my storage needs. Besides the convenience of the location and a good price, the units are always clean and the staff is always pleasant and helpful. I have and will continue to recommended CubeSmart to other people.

I highly recommend CubeSmart. I parked my car here on and off for months and the pricing was good and the location is very secure.

Our recent experience with the folks at Cubesmart was wonderful. They were very professional, helpful and knowledgeable. The storage area is spotless and access is easy. Great to do business with.

Joe G made sure that the Cube was clean and ready for my arrival. Amanda made sure that the process a smooth transition. Highly recommend

My stuff is getting wet from a leak in the roof.

Helpful and friendly staff made the process easy and the location was perfect for my needs. Very clean and well-run facility!

Andrew was very helpful and we were able to move in a day earlier than expected. Nice secured and clean facility.

Amanda at CubeSmart in Old Saybrook was very easy to work with. She s a professional and gets the job done with a can-do manner. We were able to reserve a unit on short notice and are happy to know the site is well monitored, clean and conveniently located.

My husband I stopped at your Old Saybrook location on a Sunday no less and there was Joe Granata. He took the time to show us units so we could make an informed decision. He also took care of us from start to finish. Went so far as to go down the road to put our lock on and make sure our temp code worked. I wouldnt hesitate to recommend you to anyone I know.Thank youJon and Donna

Very clean. Smooth transaction. Excellent customer service.

Had to get a larger unit and the staff were very friendly and accommodating. Units are clean and secure. A good experience.

Efficient storage system. Has two locations in town. Roughly speaking, one is for smaller, one for larger, cube storage options.Has air conditioning for some portion of storage options.

Amanda Ort at the CubeSmart in Old Saybrook, CT was a life-saver. I needed to organize a move out of our apartment in NY to a storage facility in CT. She was extremely helpful and a pleasure to work with. The storage cube was clean and easy for the movers to access for the load in. Overall we had a very good experience and I would recommend CubeSmart based on our experience there thus far.

Amanda cubes smarts manager meet with all of my expectations.She was knowledgable, efficient all this with a wonderful desposition.Good prices, great location, staff ready to help !

Amanda was awesome at Cube Smart. Easy to work with and super peppy!

Andrew Westerman and Amanda Ort could not have been more helpful! Whole process took less than 10 minutes and was a refreshing experience ! Highly recommend both if them and there store!

Customer service was beyond helpful and Karen Hall went above and beyond to help with some issues we had with billing and access.

Amanda was great! And very helpful! I highly recommend doing business with her!

The manager running the place is absolutely wonderful and very helpful. It was quick and easy to set up everything for my storage unit and Im very glad I chose cubesmart.

Karen and Vanessa are great! Extremely helpful always have a friendly welcoming smile!

Excellent Pricing, nice facility and Amanda is very friendly and courteous. Highly Recommend!

Great place to do business. Very nice staff. Nice, clean units.

I highly recommend Cubesmart in Old Saybrook. Manager Amanda and her staff, especially Joe, do a great job and run a professional and efficient operation. The facilities are clean, safe and secure.I also would recommend Upack and/or Old Dominionfor self moving needs. Very cost efficient if you are looking to do your own loading and have someone else do the driving. Cant beat the price for the service provided.

I have rented two storage units from Cubesmart in Old Saybrook. In both cases, Amanda handled the transaction for me. She is the consummate professional - clearly explained the terms of the lease, got me setup with everything I needed, previewed the unit with me, and provided a few pointers about use of storage units. I have done business at another Cubesmart locations, and just trust me on this - the Old Saybrook site is *extremely* well run compared to the other site. The site is clean, offers easy access to both Rt-9 and I-95, and as well, is very well monitored with onsite security. A++ to the team at this Cubesmart site. Keep up the good work!

Elm street location easy on & off I 95, clean, secure & safe facility, several storage options available including for vehicles, definitely would recommend!

We have used the CubeSmart in Old Saybrook for the last several years to store our 40 foot motorhome which we drive to our summer home in Westbrook from our permanent home in California. Amanda Ort, three manager has gone the extra distance for us, rearranging the parking spaces to create a space for this large motorhome, even though there was not one available on their “official” books. We really appreciate her extra effort

Wonderful office staff 😄😄, Mickey and Amanda are the best ever. Ill be a loyal customer for life!!

Great attention and service. Space is clean and was ready for me immediately

Excellent customer service. Very nice, professional, quick, easy.

Great, amazing customer service! Thank you to the staff for all your help!!!!

Had an excellent experience with Amanda Ort Old Saybrook

Customer service was fantastic...as usual.

I was extremely pleased with the service and prices I received at this location. Couldnt have been an easier process.

Everyone was very personable and helpful. I am glad I chose this location!!

Great Experience I would Highly Recommend!

My cube is wet in side

Amanda was very courteous and helpful.Bill

Karen Hall was delightful, efficient and helpful.

Very friendly and efficient personal service!

Attention to service was exemplary -

Great to work with.