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Pro Stone Countertops
8855 Cypress Woods Ln, Olive Branch, MS 38654, United States
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Pro Stone Countertops
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Ta
Review β„–1

We renovated our kitchen in June 2021. Our counter tops were fabricated and installed by Pro-stone. They did an amazing job from sales to installation. The sales team was knowledgeable, and the installers were professional and clean up when they finished . Our kitchen looks fabulous!! I highly recommend the Pro Stone team! I will definitely return when I’m ready to renovate my bathrooms. Thanks Eric, Ken and the rest of the team. You Rock! 😊

Bl
Review β„–2

The whole team over at Pro Stone tops has been instrumental in the success I have had with all of our real estate investment properties. Ken, Eric, and Cody have helped us make the right decisions on style and colors on all our cabinetry and countertop choices! If you want quality service and genuine people you can count on, Pro Stone is the company. I will continue to use them in the future.

St
Review β„–3

We had an absolutely great experience from beginning to end working with the team at Pro Stone. We got quotes from 4 other contractors and they were significantly lower on the bids. Julio was great to work with in helping with selecting our new countertops, and communicated with us every step of the way through the entire install process. The tear out team was in and out quickly and left the kitchen just as they found it. Were remodeling our bathroom later this year and we will definitely go back and work with them. Its nice to work with a contractor that transparent and over delivers, highly recommend working with them!

Bi
Review β„–4

Very professional from beginning to the end. Walked us through the options for cabinets and countertops. Installation was on time and right the first time. I would highly recommend them.

Ty
Review β„–5

The guys at Pro Stone knocked it out of the park with my kitchen and bathroom countertops. Couldnt be happier with the process from start to finish!

gr
Review β„–6

Weston was an excellent salesman!! Great company, super fast turnaround, and amazing customer service!!

Ja
Review β„–7

Great guys to work with. Always come correct

Sh
Review β„–8

ProStone did a fabulous job on my cabinet installation and countertop. I couldnt ask for a better outcome. They took what I had in mind and bought it to fruition. Thanks to ProStone new owner and new staff, Ashley Givens and Ken Joyner. I couldnt ask for a better team to work with. I would like to thank Fifer and Associate Contractors for sending me to them for my cabinet and countertop installation. I have attached before and after pictures.

Mi
Review β„–9

Pro Stone was great to work with and went well above the norm to get the new countertops in our weekend cabin. They look AMAZING and everyone was very professional. Loved receiving notifications when the technicians were on their way.

Le
Review β„–10

Pro Stone crafted our beautiful granite tops. They were professional and exceed our expectations from our initial consultation with Ken Joyner until the installation.Kudos to the installers Phillip and Guy who were knowledgeable and used nice manners with this process.We recommend Ken and his team for your needs.

Ri
Review β„–11

Pro Stone Countertops replaced the outdated countertops in our kitchen with beautiful, new granite countertops two days ago. Everyone at Pro Stone, from the time I first walked in the door a few weeks ago to investigate the products and services offered to completion of the installation, was polite and courteous, knowledgeable and informative, helpful and patient, and above all - professional. We are so pleased with the finished product. Pro Stones associate contractor will be here within the next two weeks to finish the remodel by installing the new tile backsplash and painting our cabinets. We can hardly wait for the finished remodeling project; and beyond excited for the family to see our new kitchen just in time for Thanksgiving!!Thank you, Pro Stone Countertops and team!

to
Review β„–12

Easy to work with and got us exactly what we wanted within our budget. Go see Julio he will take great care of you!

Co
Review β„–13

Ordered some granite and received it in a timely manor and exactly what I wanted. I’ve used them several time and always been happy with the work.

de
Review β„–14

These guys do a great and awesome job, everything went smooth. Eric the owner was amazing including Ken. These guys help me with all my questions

Be
Review β„–15

I had a counter top install in my upstairs bathroom and when I tell you Pro Stone did an Awesome job I will recommend them for any job.. job well done and the young man had a great attitude and well respected.. I will recommend him for any job. Awesome Job!

Ne
Review β„–16

We had a small job - granite hearth for $500, but still got great service and value. The granite hearth fit like a glove and looks great. Showroom service was friendly and efficient, quickly understanding what we were looking for and taking us right to good candidates. Documentation and communication on the purchase and installation were thorough and effective, using email, text and telephone. Scheduling was timely and accurate. All commitments were met. Service at our home was friendly and professional.

Be
Review β„–17

Friendliest and most helpful people. Ken was so helpful in making sure it was exactly the way I needed. I would definitely recommend them for your kitchen and bathroom projects.

Do
Review β„–18

Very professional from beginning to the end. Installation was on time and right the first time. I would highly recommend them.

An
Review β„–19

I read a bunch of reviews that were positive for the company. These are the issues I had. From the sales employee not giving us all the paperwork until we had to email repeatedly. Then the excessive amount of time for them to process the hearth slab. Then the notice that it’s done and could have been three weeks to install. Luckily Cody stepped in to help rectify the install. Only to have the hearth show up not constructed per the order. The installers had to put the profile on the slab because of a mix up in the shop. The pre measurement of the opening was off on one side. The measurement called for a quarter inch difference from one side to the other. The hearth now shows after being installed that was incorrect. It should of had a straight cut. After nine hours I have a hole in the caulk on one side I will have to fill.After a long conversation with Cody working through my issues. I feel the response from the management team was way more than I expected. We went through the process of the order start to finish and discussed each part of the situation.Even though the project didn’t go well after the phone call. I felt a renewed confidence that I would put Pro Stone back on the list of companies to consider for future projects.

De
Review β„–20

Truly was an absolute amazing job done by these guys!

Br
Review β„–21

Excellent communication and workmanship throughout the entire process. I remodeled my kitchen from a dungeon looking kitchen into an executive chef looking kitchen. I am so pleased with the new look of my kitchen and the quality of materials and professionalism of the Pro Stone team. They took the time to understand my needs and help design such an amazing looking kitchen. They exceeded my expectations! Definitely the best in the mid-south for cabinets and quartz!

Ma
Review β„–22

Scotty and the Pro Stone team did an outstanding job for me. I had some special work done, and he and the team bent over backwards to help. Quality was great, and they even worked outside normal business hours to accommodate my schedule. I highly recommend them.

Do
Review β„–23

I highly recommend these guys to anyone

Da
Review β„–24

From start to finish, weve had a great experience with ProStone. Our contractor recommended them and they have been great to work with. The show room and warehouse tour gave us a great idea of what our project would look like, and they let us take a couple of large samples home to see how the counter tops would look. All of the logistics (initial and final measurement) were performed on time, and the counter tops were delivered and installed several days before we expected! The fit and finish of the counter tops is spectacular and we are thrilled with the results. All of the people at Pro Stone were professional and courteous, a pleasure to work with.

Mi
Review β„–25

I am so glad i came across Pro Stone kitchen and Bath. They are a hidden gem. I went in looking for guidance on renovating my kitchen cabinets and countertops. Ken Joyner and his staff were so very helpful through the entire process, and helped me get kitchen ready for the holidays. They did a wonderful job, i couldnt be happier. Thank you Pro Stone.

Na
Review β„–26

Pro Stone did a FABULOUS job for us. On time, respectful and got the job done ! We are so very pleased. Great customer service and will not hesitate to use them again. Call them. You will be happy you did !Nancy Morse

Ha
Review β„–27

Very nice countertops! Jose and Samuel did a great job, were thoroughly pleasant, professional, and respectful. Kitchen looks great. Thanks!

Sa
Review β„–28

Cody and his guys did a great job. We wanted a very particular color for our hearth stone and he worked with me to make sure I got exactly what I wanted. Thanks for making my granite experience great!

Me
Review β„–29

Prostone was recommended through the tile store and we could not have been more pleased. Very fast and thorough communication, showed up on time and worked efficiently. Will certainly use them again.

Mi
Review β„–30

Very good service from Pro Stone. I needed a small job done and no one else would take it. Pro Stone happily took the job. They were great.

Mi
Review β„–31

Pro Stone was an excellent company to do business with. Ken was very timely and efficient. We were very pleased with the JOB and highly recommend. Thank you PRO STONE.

Am
Review β„–32

As a first time homeowner, the process of redesigning and remodeling my kitchen was quite the experience. Prostone helped tremendously to accommodate our needs and deliver quality products along with professional and friendly staff along the way. Hannah and Mario were both a pleasure to work with. Thank you!

Sc
Review β„–33

Ken Joyner from Pro-Stone took really good care of me. They had installed our kitchen counter tops 6 years ago. And those were great. When I went to sell my town house one of the vanity bowls was cracked in a vanity I installed. They came and fixed it and took care of that little headache! Thanks

Fr
Review β„–34

Pro Stone cares and does a good job! Denson has helped us follow up on the many details of a new kitchen. It looks great!

Ma
Review β„–35

Pro Stone really came thru for us on this project. πŸ‘πŸ˜Ž We will definitely call them again on future projects.

Ja
Review β„–36

ProStone came in on a last second call and worked me in and got the job done in a timely manner while displaying tremendous customer service....The 5 star rating is the highest that you can give, but ProStone REALLY DESERVES A 10 STAR RATING...Thanks ProStone!!!!!

ke
Review β„–37

In our initial meeting they took the time to knowledgeably explain in detail their process and products leaving my wife and I with confidence in their ability to handle our complete kitchen remodeling project .

Ci
Review β„–38

Pro Stone did a fabulous job on my countertops. They were on time, courteous and knowledgeable.

Ni
Review β„–39

ProStone installed our cabinets in our new house. We decided to add a β€œcoffee bar” addition with pull out garbage bins and cabinets in our toilet rooms. Despite COVID-19, ProStone stayed on top of it all until our job was complete.

Dr
Review β„–40

ProStone did a GREAT job installing our countertops and cabinets. They were timely with their appointments and helpful answering our questions. I recommend ProStone for kitchen remodeling.

Ma
Review β„–41

Allie Rogers was very sweet and answered all my questions for. Beautiful showroom.

Ri
Review β„–42

It a shame there is no negative stars....Bad sales and customer service!We are building a new house and the builder recommended them. We have had numerous issues with all the cabinets and granite. Do yourself a favor and go some place else where you will get better quality and service for your money.

Ch
Review β„–43

Had pro stone install the cabinets and granite in my home. The job was done professionally and with top quality products. I am very pleased with the result and highly recommend them.

So
Review β„–44

Their customer service and follow-through are non-existent! I started out with one sales rep. They emailed me their basic quote. I emailed to request to meet with them to decide specifics etc. No response for almost 3 weeks. Then I called and left three messages in the 2 weeks that followed. I called back and they said someone was supposedly taking over the previous reps clients. Okay great. Met with them. They worked up a very good detailed drawing . I wanted to know how much each room was going to cost so I could decide where I could reduce costs. This seemed to annoy them bc for some reason that is not how they usually do it. She said this would take most of the afternoon to complete, but she would call me the next day. That was over 3 weeks ago! I was completely ready to give them a deposit and call it a go! I went to Batesville Cabinet Company and Architectural Stone Works, who was awesome! I wasted too much time on Pro Stone and now am waiting on my cabinets before we can move into our new house. This may have been a fluke but the results are still the same!

Sa
Review β„–45

I have used Pro Stone for my counter top needs twice. I recently renovated my kitchen and when I chose Pro Stone it was because of their helpful suggestions for what I was trying to explain what I was looking for. They took me straight to the piece I have envisioned in my head. The quality of the product is top notch and the quality of their preparation of that piece to fit exactly in my house was perfect. The installer were here then they said they would be and went right to work. They did a fantastic job and were very skilled and courteous. A year later I needed another counter top for a cabinet my husband had built. They measured and matched to granite with the existing and had it done and installed in a timely manner. All calls to them were handled with care and efficiency. All who come in want to know where I got them...I smile and say PROSTONE...aren’t they great !!! I love my new kitchen. If you are looking for cabinets or counter tops I would suggest giving ProStone a try. I had no problem and am enjoying this new kitchen every day...especially that first cup of coffee I set down piping hot on my new counter tops...Love the β€œclink” sound it make...Sandra ColemanSouthaven, MS

J.
Review β„–46

Good selection, GREAT prices. Service was lacking, but ultimately pulled through. Im very pleased with the final product.

Je
Review β„–47

After shopping around for several weeks, I decided on ProStone. Great customer service that exceeded well above my expectations. We will be using them again!

Ar
Review β„–48

I love the work that do

Sc
Review β„–49

High quality product but terrible communication. Im having to pay to have things redone because assumptions that were made by ProStone and poor explanations. Would not recommend.

Co
Review β„–50

Terrible customer service. Terrible install. Go somewhere else.

bm
Review β„–51

As others have noted, customer service is a serious issue. Poor communication, poor explanation of pricing, and paper work/organization is terrible. They couldnt even give me an itemized receipt. They are so bad my GC is no longer using them! Installation of countertop was OK, but they forgot to cut out for an outlet on backsplash, then when they did cut it out it was too small for outlet box. Had to have them come back out a week later to fix so that was frustrating. Overall, I do not recommend.

Sh
Review β„–52

Very professionally done, great service and on time.

Information
22 Photos
52 Comments
4.3 Rating
  • Address:8855 Cypress Woods Ln, Olive Branch, MS 38654, United States
  • Site:https://prostonecountertops.com/
  • Phone:+1 662-895-4795
Categories
  • Countertop store
  • Countertop contractor
  • Granite supplier
  • Kitchen remodeler
  • Marble contractor
  • Marble supplier
  • Natural stone supplier
  • Natural stone wholesaler
  • Stone supplier
Working hours
  • Monday:9AM–1PM
  • Tuesday:Closed
  • Wednesday:8:30AM–5PM
  • Thursday:8:30AM–5PM
  • Friday:8:30AM–5PM
  • Saturday:8:30AM–5PM
  • Sunday:8:30AM–5PM
From the business
  • Identifies as veteran-led:Yes
  • Identifies as women-led:Yes
Service options
  • Delivery:Yes
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • LGBTQ friendly:Yes
Payments
  • Credit cards:Yes
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