Dropped off my CRF250L today and the service writer was incredible. I didnβt catch his name (he was bald in & charge though!) but very professional and it was great starting off my day with excellent customer service. I usually work on my own bikes but just moved and donβt have time, luckily I know my bike is in good hands! Thanks guys! π
They have good prices on tubes and chains in stock. Good source for batteries wich are sometimes in stock or come in fast. Jeff is a good guy to work with
Dwayne you are so rude, condescending and evasive. You not telling your hidden fees goes to show you that your not trustworthy. No one wants to waste their time for BS. What ever happen to respect. You sure dont have any!!
Amazing staff all around great place for maintenance and shopping thank you
I purchased a new motorcycle from Orange County Honda Kawasaki and had a great experience. I visited a couple of times and Alex, the sales consultant, was very friendly, helpful, and answered all my questions. I asked how the purchase process worked and he explained it clearly. When it came time to buy, everything went very well and exactly as expected. Iβm having a great time on my new bike!
We came in@ closing looking for a part. The service guy helped us no complaints. So thats why Ive to give the 5 stars, plus they had a bad zx10 there...lol
Best parts guy in the business, Jeff is the best when it comes to knowing what you need and want. The sales team is great and getting you in and out quick with a smile on your face. Love the shop
They cool, honest
Buyer had the patience with me of a saint when repeating his email address lol! Theyβre very accommodating there!
Great service, quality parts !! Best prices$$
Awesome people! Great customer service they treat you like nothing else you see in other motorcycle shop, From Sales to parts to Service. Very experience people nothing but awesomeness. Thanks guys for helping me get my bike and get the parts i need then fix my bike.
Great service and friendly staff who are great at putting together the adcertisement popups! π
Dude was a champ not a large selection but super nice
Reviewing this specifically because Steve in the service department is amazing, reliable, and consistent. Highly recommend Steves service above all else locally if you need motorcycle maintenance!
Has some cool stuff there
Good customer service...i just drop off my kawasaki 636 because del amo couldnt get the job done and rip me off with $800 dollars....hopefully you guys can fix my bike and not over charge me like del amo did thanks hope to hear good news from you guys soon
Just got my first ever motorcycle here! Met Greg Sierra (sales manager) and what a cool and welcoming guy he is. Helped me with the whole process and couldnt have been more wonderful. You can tell he loves what hes doing and has a passion for motorcycles and helping new riders. I felt totally comfortable during my time at the shop. If youre looking to get into motorcycles or a veteran rider I recommend this shop!
I have dealt with a lot of bike shops in my day. I am 54 years old and have been buying parts since I was twelve. The guys at Orange County Honda are just awesome to deal with. The service department is awesome, the parts department is just great and the sales staff is wonderful to deal with. This is the last of one of the good shops!!!
Nice people π
These guys are awesome. Ive owned 3 Hondas, purchased one here and even a couple of used ones that have been serviced regularly there. Ive been going to this Honda for over 25 yrs and the front end and parts manager and the service manager Steve have been there for me the whole time. On some things, of course the dealership is going to be a little more expensive, but they back everything up that they do. Very friendly, very helpful, very knowledgeable. Not sure what these negative responses are but being in sales myself, we all know that stuff happens. So if you see 3 negative things, you can also know that 3000 good interactions happened that werent posted. Most people that bother to post reviews are usually upset. Im really lucky that they are just down the street from me too. Ride on people, you can enjoy your bike with these guys taking care of it.
I Just bought a Kawasaki 636!!! I was searching and visiting many dealerships in the Orange County area and found the perfect shop. I found them to be the best and less intimidating motorcycle shop around. Not pushy but helpful. Staff was friendly, knowledgeable and were a complete pleasure to work with from start to finish! If you are thinking of persuing your passion and pleasure on two wheels this is the shop for you. Thank you Larry and Orange County Honda Kawasaki for making my dreams come true! See you soon!!
Great place. Excellent staff. Decent prices. Knowledgeable employees.
I recently called to order a new bearing for my motorcycle was the explaining the guy what had occurred he straight cut me off and hung up i am quite upset with the mans behavior I was just trying to buy a bearing but guess not thank you Kawasaki from Orange youβve been a great help
Brought in my PCX150 for its 600 mi service. The phone estimate was $120 and to be finished by 12:00 noon. Steve and crew completed the service by 11:00am for under $120.5 stars for Honesty, Efficiency, and Integrity.Orange County Honda is not my hometown dealer. My hometown dealer quoted $95 over the phone but when I arrived, the estimate changed to $250. Orange County Honda has earned my future business.
OC Honda has serviced my Suzuki, Yamaha, and Kawasaki. Steve, the service manager, has always been helpful and able to get my bike done quickly (when they arent backed up with other jobs).Jeff, the parts and accessories guy, has ordered anything that they didnt have in stock for me and managed to give me a good estimate of when it would arrive. Most things were there within a few days.The Kawasaki and a trailer were purchased there, both handled by Larry. Hes easy going, not pressuring you into something you dont want... which are the qualities I want as a customer in a salesman.
Wonderfull service and a great crew.Ive taken my motorcycle here for many years.The sales rep Greg is awesome dude non pushy and actually talk to you and doesnt over sell you anything.
Amazing service, great prices on the service. Took my bike in for a scheduled maintenance that was quoted at 1,300 elsewhere, and got that plus a new front tire on my bike for under 900. Will always be going back to these guys, for new bikes and maintenance.
Theyre always very helpful and courteous any time I go in there, a great little shop for all things motorcycle.
Great staff, excellent service! Got a sweet bike from here and I love it!
Bought my first brand new bike here the guys were helpful and gave me the best deal in town great service no pushy sales guy on your shadow would definitely recommend this place.
Larry and Wayne are very friendly guys. Go here instead of Huntington Beach Honda. Prices are a lot more reasonable here
Steve in the Service Department is AWESOME! Super responsive and happy to make time for you in a pinch. Found my new favorite place to service my Honda in OC.
The guys here are super nice they help with everyhting
As always everyone at Orange County Honda Kawasaki r professional courteous and treat you like their best friend always have what I need and I always do my repairs in a timely manner they are the best dont hesitate to take your bike to them!
GREAT PLACE TO SHOP FOR A BRAND NEW MOTORCYCLE OR PARTS.AWESOME CUSTOMER SERVICE.
One problem. The service department. Unfriendly, very often theyre unprofessional, and one person in particular very seemingly dislikes working there. I shouldnt feel like Im bothering you when I ask you to replace a screw for me that Ive just bought from you.If you work in services there and youre reading this and you disagree with my comment about youre business then make sure you treat your customers well. Dont kiss my ass, just make me feel like Im being taken care of.From now on Im going somewhere else.The salesmen there are cool and friendly but unfortunately Im usually there for a service on my motorcycle and I dont see those guys.
Knowledgeable staff. Open on Mondays.
Always good to me
Great service dept. I had a problem and they thoroughly diagnosed it and repaired it efficiently. Ill keep coming back.
These guys are a joke. Jim the Parts Department Manager clearly is not a person who needs to be interacting face to face with customers. He is rude, doesnt think before speaking, and isnt very friendly. Wasted close to 3 weeks waiting for a part that was promised to me in 3-5 days. Finally just asked for my money back.Thought upper management should know about the type of people they have working for them so I spoke with Larry the General Manager he didnt seem to care much and didnt even make the effort to try and make it right.So glad I didnt purchase my honda there, they dont deserve MY money.
Went in for a Kawasaki recall and they were hesitant to assist me at first, but after presenting them with an official Kawasaki letter they were more accepting towards the service. Everything seemed fine until I inspected the bike more thoroughly, in total they lost 3 headlight screws, 1 washer, and 2 fairing screws. I know they didnt profit from the service since it was covered under the warranty, but the lack of professionalism is outstanding.They also tried to rip me off with some service on the fork caps. 90 dollars just to replace the fork caps. They tried telling me that they needed to remove the clamps so it would be time consuming, but that was a total lie. After purchasing a wrench for 13 dollars it took me 10 minutes to replace them, WITHOUT REMOVING ANY CLAMPS. I was ready to give this store my future business with some new bike purchases, but after this experience I would rather take my business elsewhere.
Very friendly staff and really knowledgeable .
Took my 2002 Honda VFR800ABS to OC Honda and had to pay a lot (3x a non dealership motorcycle garage) to get it fixed. Later found out it should have all been under a recall and free! When I approached them to correct it, they denied it was under recall. Then when I showed them the printout proving validity of my claim, they referred me to Honda USA main office. They in turn told me it is decided at the dealership and they can sort it out. When I contacted OC Honda again, they said the recall had just expired and I could no longer claim it. It had expired during their 3 month delay tactics, 2 weeks before this last conversation with them. Told all my biking friends and acquaintances. Very poor and greedy business practices! OC Honda and Honda USA should be ashamed of themselves!
Jeffand the parts and apparel department do their best to serve. Old school customer service.
Very nice people great selection
My honda have a oil leak and I have warranty they refuse to check or work on my motorcycle because I have apehangers. i dont see the conection on a oil leak and the apahanger to me this dealer dont worth a penny
Ive been doing business with these guys for over 15 years. Great customer service, knowledgeable staff and their service department is top notch.
Customer service is awesome
Awasome shop Great people
Great staff
Amazing people
Hi. Very nice people
Good dealer service
Friendly and knowledgeable staff.
Bad service they fix my motorcycle they charge more than they do they use chip parts I recommend go do your service same ohter place
Didnt fix what I brought it into the service for they didnt even want to try to fix it and all that was was a screw in the fairing. Lazy ass or what.
Bought a helmet from these Douches and a plastic visor button broke off a week later, I took it back for warranty but they gave me BS about not accepting Helmets for refunds. Never again.
Very good customer service
Service guy wasnt enthusiastic about fixing my tire.
I liked it there
Fast and great service
It sucked. Salesman did not speak english well and prices were high. Got same bike elsewhere for about 20 percent less. Glad i did not pay the showroom fee.
Oscar in the service department rocks! Thanks for taking care of my baby.
Very knowable sales .
Very responsive to customer needs.
Website is down
Excellent service although he does not speak Spanish he helped me a lot
Very friendly people good deals