I bought my 2021 Toyota GR Supra Turbulence Gray. Carlos Calles was awesome from the very beginning of when I first called to inquire about the car. He made sure the car was available since they had just received it. We talked numbers over the phone and he gave me the confidence that he could get me in the car the same day. We scheduled a time and made it happen! Definitely go with Carlos, he will go above and beyond to put you in your dream car. Loving the car more and more each day. Thank you Carlos and thank you Toyota of Orange!
I came to get a new key FOB for my 21 year old Tundra. The sales guy saw what great shape my truck was in and didnt pressure me to trade it in. Always a plus! I had some outstanding recall work that they took care of while I waited. One was outstanding since 2014!! I used to go to another Toyota dealer, but I think I found a new home.
One month ago I purchased a 2021 Tacoma from Toyota of Orange and it was a great experience. I had been to a couple of other dealerships and was not really comfortable with the service I was receiving.Steve Lewis who is the sales rep who helped me was awesome. He was professional and very helpful. I want to thank Steve and everyone at Toyota of Orange for making my first new car purchase a great experience.
Great service. Cesar and Patrick were great. My car is fantastic. Can’t thank you enough. Anyone going to Toyota orange will be fortunate to find the car they want and to receive the service that they deserve. I highly recommend Toyota orange. And highly recommend them.
I have purchased two cars with Tony Bonillo and Michael Carter. They were awesome. The purchase went great. They offered great suggestions and the finance manger Doug Hill was great as well. Highly recommend. See you on the next one.
This place is a joke, and anyone who buys from them and pays the “market adjustment” of 11k on a vehicular deserves to be taken advantage of. Don’t be fooled; not all dealerships are doing this. Only the ones that are Crooked. Please do your research and look for dealerships that are not doing this. I promise they are out there. These guys lost a two-car deal because of how rude and careless they are with customers. Go somewhere else. I promise you will be better off. Dont be fooled by “Market adjustments.” I would list the other dealerships that dont do it! But for some reason, it would not post with that information.
Excellent first service experience at Toyota of Orange. Everyone was completely professional and friendly; all aspects of the process were smooth and everything was delivered as promised. I highly recommend Toyota of Orange for all of your service and sales needs.
Took my 2014 Camry in for maintenance and new tires spent almost $2,000 on October 22nd left from work on October 30th the engine light came on pulled over let the car cool down check the oil there was no oil on the dipstick so apparently they lied about changing the oil probably the filter two and God knows what else this place is a joke we will never go there again they dont even deserve the one star
If you are looking for a Toyota then make sure to go to Orange. Javier Mendoza made the process as easy as possible. I told him exactly what I was looking for and he delivered. Javier and the dealership were very accommodating. I will definitely recommend this location to my friends and family. Thank you for your help Toyota of Orange.
I bought a used Tacoma 4x4 from Toyota of Orange today. The salesman, Big Joe Chavez, was very helpful and made the decision to buy easy. There was a minor discrepancy with the online ad but they quickly took responsibility and made things right. Im very happy with my truck and look forward to driving it for many years. Thanks Joe!
Big Joe made me feel like family when showing me the cars. He got me the 2nd car I wanted since the first one was no longer available. I love the car! Adrian the finance guy was terrific. The table top computer screen for signatures is wild. He did talk me into an alarm since catalytic converter thefts these days. Hybrid was a good choice with gas prices these days. Check out Toyota of Orange for your next car!
I’m now the proud owner of a new 2021 Tundra thanks to Steve Nguyen at Toyota of Orange. Steve was a pleasure working with and glad he was able to find this truck for me. Thank you Toyota of Orange for great experience!
Buying a car and having it serviced here are both easy! When I called because I was interested in purchasing a Camry Hybrid, Nick had it out front and ready to test drive when I got there. He answered all of my questions and gave me a fair deal on the car. I also had the cars windows tinted here. Mike in service was very friendly and called me when the car was ready to go! And, whoever does their window tinting did an excellent job!!
They were so professional, was very pleased with Toyota of orange.
Super positive experience with Clement Chang in Sales. Clement was honest, direct and straightforward. He didnt play games with stock, didnt mess with numbers etc, and made me feel like I could trust him. He made many efforts to relate to me and put me at ease, and I appreciated it very much.If youre looking for a salesperson that will give you straight, no hassle information, Clement is your guy.
Toyota of Orange went above and beyond to help us out when we had an emergency with our car. They helped us out so we could continue on our way. They were efficient and professional and I would highly recommend.
We had bought 3 cars from this Toyota of Orange and always had a reasonable price. We referral this dealer to our family & friends who also bought it from here. On Tuesday, I bought the Sienna Platinum at a good deal price. Allison, the sales representative, made the buying process so easy and fast. Thanks, Allison, for your help.
My experience with Toyota was excellent! Luis at Toyota of Orange made my car buying experience easy and stress free. He made me feel extremely comfortable and took his time showing me different cars within my budget and I really appreciated that. Once i found a car, Vince helped out with the paperwork and made that process smooth for me and explained everything in detail. This morning, i dropped my car off with Riley at the service department and his friendliness and professionalism early in the morning made my morning a good one. Overall, my experience with Toyota was great. I truly appreciate their way with customers in making us feel special and taking their time to help in whatever we need. This kind of experience will definitely keep me coming back and referring friends and family.
I love this place. i bought my truck there, and I took my truck to service today and when I got back my truck it had a scratch on my rear passenger door and I like to take care of my cars and I think its not fair. You guys should be more careful working around the cars especially to those who love their cars
Ask for Chris! I showed up without an appointment and was greeted by Chris. He is an awesome guy and hooked me up with a deal! He even delivered my car to work. Great guy! I’m loving my rav4 prime, thanks!!!
I purchased a vehicle from this dealer because it was a good deal. They sold an auto care package with the car and told me I could use it at any Toyota dealer and my first 3 oil changes would be covered. But nope that is a scam do not fall for it. The dealerships in my area said that the program will not cover the cost and that I would have to pay the difference out of pocket. Toyota of Orange said they would cover the difference if such a problem would arise, but I guess I shouldn’t be surprised when my local dealer contacted them they wouldn’t honor their program and pay the difference. Just don’t let them talk you into any extras. It is cheaper in the long run to pay at the time of service or to do it your self. And less headaches.
So impressed with their service! My first Toyota experience and honestly didn’t expect much but I felt like I was in a high end dealer. The service guys were awesome and they even washed my car. The cashiers seemed a bit aloof and bothered but that was a small part of the overall experience. If they got the cashiers to smile and just be slightly friendly this would have felt like a Mercedes dealer it was so good.
I took my car in for the first oil change and checkup at 3,200 miles. The oil light came on prematurely and I was very concerned. They reassured me everything was fine: pressure checked, seals checked, added to the Toyota database for monitoring and the correct GR Supra oil replaced. They even showed me the bottle in advance since it is very specific for this car. They were kind and professional every step of the way and I was lucky to receive a rental car (Im 25 miles outside the scope of the shuttle). Aron Parra was my advisor, Patrick Kongnhotha and Eddie Reyes (Sales Extraordinaire) were also fabulous. Such a great team! Ill be back again for my next service. Thanks again Toyota of Orange.
I bought a 2021 Toyota Sienna with the help of Jeff Kyle. He is a very nice person and very helpful. The service provided by the Toyota of Orange is very good.
Had a great experience overall. The staff is really professional. I brought my toyota C-HR 2021 for a routine maintenance. I worked with Salvador and he was a good service advisor. Thank you.
Ive been dealing with this dealership for about 4 years. Im learning the process of how things work. The staff is friendly, the bathroom is exceptional and the lounge is very comfortable.
Had a great experience with my purchase of a new Mirai. Jeff was amazing and the whole process including financing took less than 1 hour and Jeff even came in on his day off. Toyota of Orange Killed it.
As a long time Toyota owner and specifically with the cars I’ve purchased from Toyota of Orange, I have nothing but great things to say about this dealership. Service department personnel, especially my current tech, Patrick, leave me in awe. There is no way I’d leave Toyota of Orange and will not stop recommending them to my sphere of influence. From purchase to service to maintenance, you cannot beat Toyota of Orange!!!! Period!
Service department has terrible customer service. We took my vehicle in for AC repair. They kept the car for 2 days only to say they could not find a leak. They then supposedly refilled the freon and released the car back to us. The next morning the AC was not working again. I spoke to Patrick and explained to him that I find it hard to believe that they could not find a leak after having my vehicle for 2 days and having the AC not work again overnight. Thai does not sound like small leak to me. I tried to explain this to Patrick who would not listen and said they instructed us to take the car back if there was a problem again. So they kept my car for 2 days, charged me for a diagnostic and they did not diagnose or fix anything. I will never do business with this location again and I am considering not doing business with Toyota again altogether based on my experience with this service department.
Update: Toyota of Orange came through and fixed my problems with my TPS. They were very helpful and nice when I went to get it fixed. Definitely redeemed themselvesBought a used 2010 toyota corolla that was in good condition. Within 6 days one of the tire pressure sensors went bad. I took it for an oil change and was told that the tire pressure sensor on the right side was bad. The sensor was not covered under warranty so now I have to deal with it myself. Other than that the car is running great. 1 star for the car running good.
My mechanic is the best! Thanks Josh for taking care of my car! I always know that I can trust your advice on what is needed.
I wanted to take a moment to thank you and the TEAM at Toyota of Orange for helping my wife and I pick out a car she loves, we must have been greeted or offered water 5 or 6 times before we even met Art our sales associate. My wife and I have been together for 20+ years and celebrating our 19th wedding anniversary in a few days, and I can honestly say I have never seen her giddier with excitement seeing the selection of cars. Art was fantastic! He was so patient with my wife Faith, and her need to test drive everything. He was very Knowledgeable in explaining the features, of all the vehicles we rode in. Adrian is another Gem. He has great stories, insights and made the finance part of the experience super easy.Being a chef I couldn’t help but see similarities between my kitchen and the TEAM at Toyota of Orange. The TEAM looked like they were doing a choreographed dance, like how my cooks move in a kitchen. Successful food service operations have a Great Product that people want, create emotional connections, exceed expectations, and have passionate people that can deliver uncompromising service, just like Toyota of Orange. I thank the TEAM, from the bottom of my heart, for their patience, long hours and delivering a Wonderful car buying experience.I wish the Toyota of Orange Team health, happiness, and much success, in the year and years to come.Eric and Faith
Got myself a 2022 Toyota Corolla for my birthday! I knew I wanted to get a Toyota it was just about finding the right dealership and the right deal. I found myself here at the Toyota of Orange County. I was greeted by Abdi, one of the car salesman at the dealership. He was very polite and accommodating. Walked around showing me different options and answered all my questions. He literally ran back and forth getting me prices and updates on the vehicle we were interested in. After a few hours of negotiations we came to an agreement which I thought was fair. It was a great experience and I was grateful to have Abdi’s help.I would recommend coming here and working with him!
I am thinking wich dealer go i want a car but is a lot bad dealers out side whic one is the best honest one honda of santa ana is so so so bad the first car i get from them on 1988 super high apr my credict super i never wen there any more thats why i looking for a good deal dealer now today let me know if you guys have a very good dealer to go !
Prior to coming to Toyota of Orange, I experienced one stereotypical car salesman after another. The entire process felt adversarial and tense. However, Big Joe at Toyota of Orange was an absolute pleasure to work with as he advocated for me as though he was a family member. I felt that I was working alongside Big Joe to find what I wanted and at a price that we could agree was fair. Big Joe is sincere and does exactly what he promises.Throughout the process, Big Joe went above and beyond to accommodate my needs, even when it required an enormous amount of effort on his end. The financing of my vehicle was slightly complicated by the use of a state program, and Big Joe worked diligently to ensure that all the paperwork on their end was completed and provided to the appropriate contact as soon as possible. He worked quickly and with my interest in mind.After weeks of stress and frustration from interacting with other Toyota dealers, Big Joe was a delight to work with. Additionally, his assistant, Berry, promptly followed up to inquire about the process and offer help wherever it was needed. Big Joe and his team are respectable, and I feel beyond lucky to have purchased a car from him. I highly recommend reaching out to Big Joe at Toyota of Orange if you are looking to purchase a vehicle.
We had a great experience at Toyota of Orange! The sales man who helped us, Ivan, made it easy for my wife and I to navigate the bureaucracy of financing a car since we are first buyers. We bought a Toyota Corolla 2018, and we are very happy with our purchase!
Larry at Toyota of Orange made the process of buying a car simple/ fast and easy. Purchased a brand new 2021 Corolla at a great price. Will definitely be referring my friends.
Every business tries to make money but theres a fine line of selling and exploiting people during a pandemic. The internet prices are not what is being offered. Please just save people time and put up the actual price versus putting a low price to get people to come in. Mark ups are at an average of 8k over the MSRP due to shortage here. This is the only Toyota dealership doing this mark up. Please shop around and dont settle to pay 8k extra. Lemon deals?
My family and I just purchased a Toyota from Toyota of Orange, and I must say, it was one of the smoothest and most pleasant experiences Ive had. Rico Olivares and Doug Hill were both great! They are true professionals and I commend them for all of their help. They were both great! Thanks to them, I highly recommend their dealership. Thank you for everything!
I bought a used Scion tC with a cracked windshield. They had put it in the contract that they’d replace it, then later refused and insisted on only repairing it. Thus, violating the contract. I told them I’d drive back once to give them the opportunity to repair it, because it’s a 120 miles drive and half of my day. Then the repair wasn’t done properly. After I complained, they said to drive back again and now they’ll replace it. When they could’ve done that in the first place. The dishonesty, manipulation and lack of integrity doesn’t give me any trust in their services. I’m an unsatisfied customer. I will not be returning to Toyota of Orange.**Update: They still have not remedied the issue and I had requested to have repairs completed reasonably close to me. They said they’d follow up but has disappeared.
My son goes to school in Orange and we are in Florida. Robert Householder at Toyota of Orange was fantastic to work with. We received consistent communication from him and he assisted throughout the entire transaction. Highly recommend Toyota of Orange!
A maintenance required soon message came up on my dash so I pulled into the service line to see what was going on. The maintance check in guy at the computer was not helpful and didnt want to spend the time and explain to me what was needed or potentially needed, he just wanted me to rush in and pay for things I dont need. All of the other employees who drove my car and took down the information were polite but they took 20 minutes to get my car after I told him Im not getting anything done on my car today. I did not feel welcomed at all unless I threw money at them. I had bad experiences too with salesman who try and take advantage of you as well.
My experience at Toyota of Orange far exceeded my expectations, in quality and service. I recommend Toyota of Orange to anyone looking to purchase a new vehicle.
We bought a used 2016 Toyota Corolla during August 2019 here. We were in a hurry because my wife got a job and so we did not take the car to a third party for evaluation. Also because I trust Toyota, period. I have been a loyal Toyota customer for life, since my first Toyota Corolla in 1996. This time though the 2016 Corolla battery died in March 2020. I took it in for service and the service member in Toyota Orange promptly left our car unattended. After an hour of waiting Toyota Orange replaced the battery for free for having made us wait. This battery is supposed to last 7 years. It died last week. So far Toyota has not checked the rest of the electrical system. I disappointed at our service experience and am very concerned about the car.I just talked with the service manager and he explained to me why I am seeing the car behave so. My faith in Toyota (Orange) is restored.
I purchased a RAV4 from the Toyota of Orange dealership today. Jason was extremely helpful and worked with me to get a very fair price on the hard to find model I’ve been looking for. I appreciate their no hassle sales process and would highly recommend this dealership to anyone looking to purchase a Toyota.
Excellent service, very helpful, polite and informative Tyler was awesome and patient with me. I would definitely recommend my friend’s and family tosee Tyler at Toyota of Orange.
Very professional service, the best Experience that I ever have among the Toyota dealers.
I am really happy with my buying experience of my Toyota Mirai and the service I have received to date.
I tried to purchase a car yesterday and the staff was friendly and all. I just hate it when people lie straight to my face and bs me just because Im young. Also, when you advertise prices online, youre supposed to honor that price per California law. I get that car prices are marked up right now because of the microchip shortage but show that price online. Then the sales person acted like he was doing me a favor by patronizing me. Most horrible dealership I have ever been in.
New car I got has problems where it does not get gas. I went to multiple gas statations to see if it was the station but its not. Now it has 5000 miles on it because I was lucky it ended up working itself out at that time. This time its definitely not going to work itself out for its literally like 5 miles away from not having gas.I Will BE SUEING IF IT IS NOT FIXED. I CONTACTED A LAWER TODAY.
Big Joe was great- Shawn in service extremely knowledgeable- Adrian in finance very qualified and nice- but the dealer is large and they need to hire more people so it is NOT a 2 hour wait to see a finance person. UPDATE: the dealer has now clarified that the car did have a basic alarm system- and the add-on alarm was fuel kill, window shatter and a motion thing if it is hit. and agreed to remove it and refund me if I wish. That they were originally mistaken.
I was shopping for a rav4 and ended up going with a dealership nearer to home (Im in Idaho). However, my experience with the dealership was great.Ampy is an EXCELLENT sales rep. Its thanks to her that I can say with almost complete certainty that we would have bought here if we lived in SoCal. Would recommend them :)
Toyota of Orange is very professional in its culture. They communicate timely and clearly. All employers are motivated to give the customer the best service
Josh in service recommended Dante as a salesman. Transaction was very smooth, hassle free, and straightforward. Thanks for the great deal and easy buying experience. Would definitely do business again.
Our experience purchasing a Rav 4 with Toyota of Orange was wonderful. Sales associate, Ivan Mora, did an outstanding job showing us the various features of the car and guiding us through the process. We have bought three cars from Toyota of Orange and each time it was a pleasant experience. We recommend Toyota of Orange for both new and pre-owned cars!
Me and my wife bought our first 4Runner at Toyota of Orange back in 2017 and we recently went back to upgrade to a 2021 4Runner Nightshade edition and we absolutely love it! We love this dealership and everyone is so helpful, we definitely would recommend this dealership to family and friends
Great experience, Tony is the man. To get to the signing process did take more then an hour wait. Beyond that everyone was great
I will not be back. I purchased a car from them. Was assured before my purchase that Android Auto worked with all makes and models and was told it was likely a cord issue and to go home and try another cord. When that did not work, they researched and discovered it actually does not work with my car. So now I have a car with awesome technology that I cannot use unless I buy an iPhone. All I got was an apology from the sales person. He said he was trained that all toyotas were compatible with android. Not everyone is an iPhone fan but now I feel I am forced to purchase a very expensive new phone when I am still paying on my Samsung. This experience has turned me off completely to what otherwise would have been great.
I just purchased a 2018 RAV4 in excellent condition, and had a great experience with the staff at Toyota of Orange!
The service was fine and fairly quick. The only reason this is not a 5 star review is because the shuttle driver almost killed the group 3 times narrowly missing other cars and causing accidents. No exaggeration he almost caused 3 accidents that if not for the drivers of the other cars blaring their horns a swerving just in time we would have been seriously injured! So basically have work done on your car just plan on staying or getting a ride home. DO NOT TAKE THE SHUTTLE!
If youre buying a new car, ASK FOR STEWART!! He is the man!! I came looking for a Toyota C-HR XLE, but initially left after seeing such a big markup. And although I had already left the lot, Stewart was STILL trying to get me a good deal with his sales manager. Ive been to so many car dealerships before I went here and each one was either very rude to me and/or did not give me a second thought once I was off the lot. I ended up getting the Toyota C-HR XLE for an amazing price and I cannot thank Stewart enough, as well as Barrie who talked with me over the phone!! Much thanks to Peter Nguyen from finance who gave me a great price on the car! Its been a pleasure buying a new car from here!
Came here knowing exactly what I wanted and ready to buy. Unfortunately, I got a rude staff member that didn’t feel like doing his job today. Came over to Mazda at Puente Hills and was able to buy my car that same day. Great customer service.
Jesus Corona is the best service advisor and I will never deal with anyone else. I learned my lesson as I had another advisor manage by service that hounded me to purchase an oil change package after saying no and I had a big issue happen to my truck after bringing it in. Jesus rectified the whole situation (provided a loaner, timely updates on the status and reimbursement). Toyota of Orange has been great as I have purchased two Tundras from them and I will continue to purchase and service my truck through them. If you dont have regular advisor you work with I suggest Jesus without question.
I don’t think I will purchase my next new truck hereI bought a 2018 Toyota Hylander, I had to change my tire I got a flat 3/19/21 was promised a price for $249For 1 tire my wife was promised a wait for 1 1/2 when she almost waited 3 hrs then noticed our car still sitting there not even touched yet. She spoke with the manager David, we ended up paying $297 for 1 tire they changed the price to $262.00 per tires. The sales team is awesome but there service team sucks. That why we will continue to drive to Irvine there honest and friendly people there and the service department is awesome. And we will buy our next new truck there in the near future.
Everything went well. The service writer kept me informed as to the my vehicles progress and the they finished the service within the time quoted.
First, I always had good experience with this dealership when buying car. I bought 2 cars (Sienna and Corolla) here.I had very bad experience with my Service recently. I scheduled my appointment to avoid delays for normal check/tire rotation (around 10-15min work). My appointment was 2:30pm so I scheduled off from 2:30 to 4:00 at my work. I arrived on time (2:30pm) and complete initial paper work. waited up to 4pm and my car still on lot OR didnt start service. I had to pull my car without service so I can go back to work.No point of appointment at this location. suggest to avoid service here if time is critical for you.
They get you in and out of there quickly and efficiently.
Todays adventure at Toyota of Orange was due to the Low Tire Pressure indicator light coming on again (after refilling the tires the previous week). As always, Joaquin V. was happy to assist me with my concerns and ordered a full tire inspection which came back with a nail in the back passenger tire :-(. The service department fixed/patched it up quickly and I was on my way with the rest of my day :-). Toyota of Orange has always been very good to my family and I for the past 30+ years, their Customer Service is excellent, they are extremely professional and super friendly - as far as this long-time customer is concerned, they are always my go-to for my car needs and concerns :-)!!
I took my vehicle to Toyota of Orange for a free AAA 40-point inspection and I was pleased with their service. I loved the waiting room. It felt like I was at the airport! Very nice. And I was pleasantly surprised when I learned they washed my car during the visit.
They have a good team that has assisted myself and my in-laws multiple times with purchases and lease options.Billy was our original contact, and were taken care of. Since he moved out of state, I worked with CJ and also Rodrigo.Thanks again yall!
I never post a negative review. I support local business. These guys boast about online buying process. Lured me into giving all my personal information provided a price breakdown. I then get an email from CJ asking when I am coming in. I called him to say I was not and started with the online buying through their website. He then states that the car has a $16,000 above MSRP mark up but his manager agreed to only do $5,000 since they sent me the wrong pricing. I have bought high end cars all over the country. What scum. Bait and switch opportunist. Just say up front your practice price gouging and I would have never wasted my time or yours.
Cesar Garces sold me my first new car. He was patient as I asked as many questions to be prepared and on my way. Overall experience was great. Soon Ill be back looking for a Tacoma or Rav4.
Only Toyota I will ever go to, even for regular maintenance. I made the mistake of going to two other ones, this one surpasses them all!
Always prompt and friendly and completes the work on my car in a timely fashion- They also wash the car and never recommend service that need not be done- I have been going to Toyota of Orange for 17 years and have purchased 4 cars from them
Even in these Covid times, Toyota of Orange is a thoughtful, professional and a very well tuned machine. Minimal contact, they were fast (even for someone like me with no appointment in the middle of the the day). Best cars, best service. They disinfect the cabin as you depart as well. Thank you Mikey for getting me in and on my way to enjoy the rest of my Saturday. I appreciate you guys putting yourselves out there.
They gave me a good price on my trade in and new purchase. I get all my services done here and they usually finish before the estimated time. Service staff is friendly and helpful. Waiting room and bathrooms are nice and clean. They are doing a good job of maintaining Covid requirements.
Great car shopping experience with Big Joe! Easiest and painless experience Ive ever had purchasing a vehicle.
Miguel Perfetti,One of the best seamless and flawless transactions I have had when buying a car. I purchased a Prius Prime the professionalism and handling my California State Clean Vehicle Assistance program. Thanks for no hidden cost or fees! Thanks for such a positive experience! I would recommend Miguel for future buyers! Thanks for making me feel part of the Toyota family!
They were so helpful and fixed my car quickly!
This place has the best deals, and speedy service. Their guarantee is that you “won’t get a lemon” so there’s also a sense of security buying from them. One of the easiest car buying experiences. No BS fees. 10/10 will buy again.
I had a really great experience here, from sales to finance I even would come back and buy another car here after all the other dealers of Toyota I checked out this one was the best, since it’s not a small dealership they have better prices and they worked with me when I asserted the deal I wanted. Since they are #2 in the nation they can sell cars at a better price which is why this dealer is better than the others I went to before deciding on this one.
Felt very well taken care of my last visit for a scheduled maintenance. They went above and beyond. I’d highly recommend them if you’re looking for great service.
Excellent customer service with exceptional attention to meet all my concerns regarding my vehicle.
Beware they will scam you and lie out of Teeth just to sell you a car.Would never recommend this place.I will be posting all the facts soon so people can see for them selves
False advertisement. Internet add is final price but once you get their they add a $8,000 markup. Instead of negotiating a good price for the vehicle they wanted to negotiate markup value.
Great customer service. Thank you
The only Toyota dealership I go to, have brought many of my friends here to get the Mirai, Dante and his team are truly excellent as well as Roy, Mac, and Jorge. Compared to other dealers around them their service is top notch, super friendly and competitive pricing.
Contacted by Big Joe for a purchase of Prius Prime. The deal process was a breeze and finishing up the purchase was a pleasure. Big Joe is the guy to goto if youre looking into purchasing a Toyota. Ive gone through either leasing or purchasing 15 different vehicles over the past years, and he is definitely one of the best sales person.Thank you so much for your awesome work, Joe!!!
Toyota of Orange needs to improve customer service especially Finance Department. It took way too long to get paper work done. I was there at 7:30 am and already had a car selected but I did not leave the lot until 7:30pm. We bought a Toyota that night. It should expedite and speed up the process around 30 minutes or less wait time. My husband Van and I were the last customer leaving the place on March 30.
I bought my favorite car as I wished because Kamran helped me professionally and the process was smooth.He was honest with me as far as he could.It was easy, fast and the deal was great compare to other dealerships.I appreciate Kamran and his team service!🙏
Quick and easy service. Joaquin Veralde was most helpful.
Thank you to my favorite Toyota dealership in the world! You’re treated like family from the minute you walk through the door.
Ive purchased two vehicles from Toyota of Orange and both were great experiences. They genuinely want to help you get the best deal for you. I always buy Toyota and Ill always buy at Toyota of Orange.
My wife and I have gotten 2 cars from Toyota of orange now, the latest being this past Sunday and we had the please of working with Steve Lewis. He did a grest job getting the numbers where we wanted them as well as locating the vehicle we were looking for. The vehicle was in San bernadino and would take a little time to get to orange. Steve bought dinner for my wife and I while we waited. It was a bit of a longer process but in the end very painless. I will definitely work with Steve again and also refer anyone to him.
Leased a car from Toyota of Orange and can honestly say that it was the worst car buying experiences Ive encountered so far. The entire process was awful from the beginning to end.1. Dealt with an inexperienced sales agent. His incompetence nearly caused me to back out of the deal during financing. Upper management had to step in to finalize the deal. To resolve the issue, they offered me an additional warranty period.2. The day after taking ownership of the car, I discovered a 1 inch deep scratch behind the drivers side view mirror. Due to the location of the scratch and only driving to work and home that day, I dont believe this happened during my possession. I did not bring this issue up with the dealership because I didnt have sufficient proof.3. Had to bring in the car 5 times to resolve a shaking steering wheel. Each time the wait was at least 2 hours. On that fifth time, I had my wife bring in the car and had her request the maintenance department to check the tire balance. The service agents reply to her was In America, we have to pay for these services. I strongly suggest looking in the mirror and checking your last name. Bigoted assumption exemplifies how truly ignorant and simple minded people can be. I brought this to the managers attention and he couldnt look me in the eye, instead sheepishly tried to change the subject.4. Last week, received a letter and calls from the dealership informing me that my lease was set to expire and I should arrange a meeting to either pay off the balance, return the car, or lease another vehicle. I show up at dealership expecting to pay off the car, but discover the agent handling my case didnt even show up. Later, another agent informs me that it wasnt even necessary to arrange a meeting with the dealership and the final payment could be arranged with Toyota directly. A couple of days after paying off the car, I receive a text from Toyota of Orange following up if I ever made it into the dealership to buy out my lease and if I needed assistance scheduling another day and time to handle this issue. Thank you for wasting my time. Again, your service is severely inadequate.Save yourself the frustration. Im sure there are better dealerships out there.
My wife and I took our 2016 sequoia here after experiencing horrible customer service at Miller Toyota in Anaheim. We are so glad we came here. Joaquin in the service department was great. He stayed in contact with me and got our car repaired for us. Toyota of Orange is very lucky to have a service writer like him. Will definitely keep coming here.
I loved that they weren’t pushy at all 10/10
I appreciate the tenacity of the salesman, even as I gave him the ol one-two on the price. We came to an agreement where nobody was happy, which usually means they still made money. Haha! Getting to finance took a bit of time, since apparently there was a line to buy cars. After the sale, I couldnt help myself; I walked up to Caesar and told him,I thought about it and I dont want the truck anymore. The look was priceless! One thing though... The truck was still dirty after they got it prepped for me. I ended up grabbing one of their rags and doing some scrubbing myself on the interior. Maybe comp a car wash next time?