Excellent online experience and customer service. Their vape juice tastes great. Ships quick every time!

Have only ordered on line, great i mean great e juice. always pleased with the service

Excellent Customer Service! Thank You Derrick!Something that is rarely seen anymore....if they dont have in current stock they will get it for you if possible ....👍

Anna is the bomb!!Shes always super helpful and answers any questions I have quickly and knowledgeably.Since finding this vape shop, I only go there now. Great service, great selection, great prices, great employees and its clean and attractive inside.Yes, FIVE great big stars!!

I am extremely disappointed......that I didnt discover this company sooner. Placed an online order. Had a question, and Adam got back to me quickly. Super accommodating. From a customer service standpoint, these guys have been great.As for the product, great flavor, great throat hit, doesnt turn into black tar in a coil or on your cotton (i use a couple different mods, and cotton bacon cotton in my squonk). Which is especially impressive in the chocolate flavors. Shows they dont use poor quality base chems.Heres to a long relationship!CheersM

Came here late one night 10minutes before close as I had dropped and shattered my tank. I met the owner, Adam, and he didnt have the replacement glass but gave me a killer deal on a new tank so I wouldnt have to travel like crazy to find a new glass that late on a Friday night. Ever since this has been my go to spot. They have very friendly and knowledgeable employees, and very convenient hours. If you like fruity flavors, you need to try the Infused brand. That flavor helped me to quit cigarettes and has been my favorite all day vape to date.

Ive been in here 2 times so far... the guy who runs it knows his stuff... the mod (smok mico) I bought there died about a month and a half in...I brought it to him and he replaced it no questions asked... thats how you keep me as a customer... thanks for the help and I would definitely recommend this place... also, they sell their own e-juice. One in particular is awesome its called the SALTY GENTLEMAN... give it a try...it is the best flavor Ive ever tried...

Extremely courteous and super knowledgeable.i was very impressed and I got a10 percent veterans discount. I really had no idea what I wanted I knew I didnt want tospend a whole ton of money and I done some research online so I knew that was possible.the gentleman that took care of me gave me enough stuff to get me by for probably a month and a half to two months maybe more without having to buy anything else to smoke. I am so done with cigarettes they have torn my lungs up. and this way I can still get my nicotine still feel like Im smoking and Im not killing myself for the cigarettes. This store is a little gem hidden in West Haven I will be going back there a lot.thank you guys at the steam company youre very smart very courteous prices were very good overall you guys get an 11 out of 10 Stars.

Great service, they are the best

Not sure about the negative reviews but I just went in and spoke with the new owner and he was awesome. Answered all my dumb questions and was patient, did not try to sell me on anything just tried to get me into what I was looking for. Definitely my new place.

Knowledgeable staff and quality customer service. Thank you for always guiding customers to what is best for them and not making a quick Buck.

I went in to the Steam Co. to get my questions answered about vaping hardware. I didnt get the young womans name, but she was wonderful! She took the time to answer my questions and give me more information. She knew the products that they carry. I will definitely be back. I definitely recommend The Steam Co.!

This company used to be OK now, very bad. Bought 3 bottles, Mango Mint - no mango at all, not even a hint of it but they would say it is very faint. What? this thing used to be mango from a mile away. Other two were Kesar Run and Jenny Delight - whats up with all these weird names anyway. Again with these two you couldnt even tell which one was which. Very faint weak flavor and both smelled the same. You get a chemical taste at the exhale and the inhale was tolerable. Prices went up in the past year and quality down so whats the point. They will not get any discount from me there are plenty of great juices for that price. The reason I am ranting is they wouldnt post my review on their website - only good reviews :)

Gentlemans Reserve is by far the best juice Ive ever had. Glad they didn’t really close down. They reformulated the Gentleman’s reserve and it’s a bit clearer and easier on the coils and still tastes just as good.

Since the change of ownership the store has gone thru an incredible change all for the better. If you have gone in there before you’ll remember equipment that was 3 or more years old and the same eliquids. Now equipment is up to date all new eliquids and the staff will actually help you! If you haven’t gone to the store in a while TRUST me you want to go check it out now you will not be disappointed at all!

Great vape shop and Ana knows what she is doing

Was told this place wasnt any good, BUT to my SUPRISE it was really the better of all vape stores in the area. They have best prices and best quality. The woman who helped me actually made the a huge difference in my assesment because she treated me fairly and was more helpful than anyone else ive ever come across at a vape store. was thinking of 4 out of 5 because how can any store be perfect and deserve a perfect score, am I right?, the truth is that employee tipped the balance! BOOM, 5 OTTA 5 BABY!

What an amazing shop, they not only treated me like family, they recomend products and couls to make my vape experience better. No shop has done that and it is nice to see someone go the extra mile!

Very friendly and helpful staff, would recommend to anyone

Great atmosphere, top brands, lots of different juices as well as there own! Shop is very neat and organized and you can buy online...definitely recommend!

Great place, knowledgeable. Great customer service. I recommend it 100%

Good atmosphere, friendly service from Anna and overall a decent experience.

Selection of juice is good, could use more selection of mods. Gives a 10% military discount.

I only have online purchasing experience with The Steam Co. but I absolutely love them! I wish there was a branch of Steam Co. here in the USA as they produce the coolest products! No other e-liquid can compare with Gentlemens Reserve. Love it!!

This is the only place I shop for vape supplies now. The employees are friendly and knowledgeable, and they help you find what youre looking for. Even if they dont have something youre looking for, they will see if its possible for them to get their hands on it for you.I almost look forward to running out of vape liquid just so I can stop in, say hi, and see what new thing that they have this month.

The new owner very nice. Good selection.

Fantastic.. knowledgeable friendly staff... a must experience (for anyone interested in vaping as a safer alternative to smoking or just as a hobby) to try some of their premium e-liquid flavors and browse through the awesome selection of devices. The Steam Co is definitely my go to B&M for all my vaping needs.......

I love the gentlemen reserve Adam the new owner was very nice

Great selection. Clean.

Great place to find your Vape products!! The guy was awesome!! I’ll be going back!!

Good variety of items, and the person who helped me was very knowledgeable, helpful, and patient

Loved it, great service and great products. Its like a lounge ima go there on my days off to just chill. I will definitely be back with friends. #vapelife

Best darn Vape shop around...

Great quality e juice. The only place ill buy. Great knowledgable staff

Fantastic selection! Fantastic customer service! Ana is great!

They no there Vapes. Comfortable atmosphere and great staff I would recommend this place.

Very disappointed with their product line and customer service. I wouldnt recommend doing business here. Prices are super high and they will not stand behind the product they sell.

Friendly staff always help me with any questions or concerns. Good selection of juices and decent hours ensure that they are one of the best vape shops in the area.

Willing to help find the best product and show you how to use it. I have met multiple staff members, and have yet to have a bad experience.

These guys know customer service and sell an outstanding product. Ive been going here for well over a year, never had any issues. At first(and still) I wasnt the most knowledgeable person in vaping. I got into it to replace cigarettes. These guys(Jamaal is the man!) went above and beyond to make sure I got what I needed without trying to sell me the store. And he made sure it was exactly what I needed.Fast forward to yesterday. Ive been using the same juice from them for the past year and a half. I recently happened to get ONE(1) bad bottle. After all, its hand made with all natural ingredients. It happens. I brought it to their attention and again, they went well above what I would have expected to make sure I was taken care of, but it didnt stop there. The lab manager(I think his name was Bill, Im HORRIBLE with names!) actually came in and spoke with me to get the details and make sure this doesnt happen again to ANYBODY, then personally made the replacement bottle for me! They quickly took care of the issue and took excelent care of me!I will be throwing them anyone and everyone that comes my way looking for vaping products. The Steamco is THE BEST! Bravo gentlemen.

Absolutely as serious as you can get in learning the ins and outs of gaping, the community with great service and support.

This is a nice shop with great sales help. The customer service was some of the best i’ve had. I walked out of another vape store because of poor customer service before heading out to The Steam Co. It was such a relief to find a store like this. I just started vaping after having been a smoker for decades. Ronnie set me up and walked me through everything. Im happy with my new starter kit. This place has a great selection of e-liquid and devices too. Looking forward to trying out all of the new e-liquids they come out with in the future. I’ll be back for sure

Very very helpful. Awesome place!

Excellent shop with a great atmosphere and products.

Very helpful and knowledgeable, found exactly what I was looking for.

Great Atmosphere, knowledgeable staff with great customer service, great products, outstanding E-Liquids and top notch online service. Cant ask for a better place for all my vaping needs.

Very knowledgeable, wonderful staff!

Great place, great staff, very helpful

Best juice and service hands down

Very good

It’s closed like permanently

Always pleasant staff!

Should really change your store hours if youre not going to be open at 11am on Saturdays. Its now 12:44pm and still not open. Not good! Probably the last time I come here.

Good stuff

All your vaping needs.

Great selection but a little overpriced

Very professional

Pleasure