We moved into our home 6 1/2 months ago. The front door is beautiful, custom made about 2 years ago for the home by Premier One. About 3 months after we moved in, we noticed a chip in the bronze finish of the door. I contacted the former owners who gave me the company presidents (David Martinez) contact info. When I contacted him in early January, he made it clear that they couldnt get anyone out to repair it right away, since theyre very busy. I asked when we could expect to hear back, he said a few weeks. We heard nothing more, so tried again in early February, again was told theyre too busy to do a repair, theyd be in touch when it was possible. By late February I reached out again and this time was told that if I just couldnt wait, maybe I should get someone else to do the repair. Now, this is on a relatively new door, custom-made by his company. I was worried about moisture getting under the bronze finish, causing more damage. Also, a contractor who looked at it suggested the possibility that the chip was due to a flaw in the finish. All things considered, the company response to a customer service request has been abysmal as well as rude. Very disappointing.
Absolutely the BEST door installation peeps EVER!! David came to our home and took all the measurements and a few months later, COVID, and the door was installed and looks AWESOME!! You will be SO satisfied with the results...youll wonder why you didnt have the door installed earlier.
We just had our new front door installed and we LOVE it!!! Beautiful craftsmanship!!! Excellent installation, it was done neatly and with the upmost all around care. Our door is everything we wanted and MORE!! We get so many compliments and I would confidently And happily recommend Premier One doors to everyone. It is a sturdy and secure heavy duty and elegant door. This company has a gorgeous product and the wonderful customer service Is the cherry on top.i wish I could figure out how to post pictures of my door on here but I’m not tech savvy at all, Sorry.
Very professional - door delivered within quoted window. Excellent installation - neat and respectful. Highly recommend!
We ran into this company displaying their doors at the Orange County Marketplace place in Costa Mesa. We ordered our door that day and could not be happier with it! We get so many compliments on it! Very professional company. Installation went seamlessly. I would highly recommend this company!
We selected and ordered wrought iron door inserts from Premier One after finding a perfect fit for style and function from their selection. Everything went smoothly from the beginning of the selection process to the final installation, from timeline to final quoted price.
We love the custom steel door that we had made a few years ago 😍
They installed a beautiful front door for us!