10-20-21 -10am. Opened on time, someone greeted all of us at the door with Good Morning, all workers (all were wearing masks) greeted each individual customer with How may I help you. DAN helped me. He was polite, and professional, with excellent communication skills. I will definitely come HERE with any future Xfinity needs. A+++++++

Brenda said that I had a 12 month contract that I NEVER agreed to. Then, she said well youre 9 months into that contract so you only have 6 months left. Um.....I pointed out her math was wrong since there are only 12 months in a year. I had 3 months left if what she said was accurate. Now, she changed her tune to say oh you have 6 months left on your contract. Im FURIOUS!!!!!! How are you changing your tune and making stuff up? I asked for a manager and she was typing in the system the entire time I waited. I can only guess that she was changing my existing information trying to over Charge. Seriously, thats why EVERYONE HATES COMCAST!!!!!!!!!!Mike the manager tried to make Brendas math work to screw me over and charge me more than I actually owe. This is ridiculous!!!!°

This has been my second visit here of all the xfintity stores..and without a doubt I truly recommend this site. Sadly dont remember the name of the rep who was very knowledgeable very much informed of their products and almost knew why and I was there for. He offered and gave details to all my questions and needs. I highly recommend this site

I would like to let you know that your service rep. - Zeke #7358 has resolved a problem that I have lived with for over a year!Check my records, This problem Came close to having me cancel my Xfinity service. After Zeke determined that the box in my kitchen needed to be replaced with an XG2 box everything began working.He told me he did not know how the error occurred but knew what would resolve the problem.He should be commended for his knowledge in the field and his resolutions should be cataloged in a data base that can be referenced when customers have the same problem that I had!

The young man at the front counter was so very helpful, I didnt need to see anyone elseThank you young man

Staff is rude. Shouldnt be a struggle to have the reps listen to my needs and answer the questions with sincerity. After all I dont have the answers and that is why US customers need to know. Secondly the customer care and the stores need to be on the same page with handing out equipment. I was on the phone with customer care for over an hour and to their own words I should have been able to pick up the equipment needed. To get to the store and was denied. So the stores have their own rules and policies that differ from. Customer service? So now I have to wait for the mail system to deliver what I need. Thanks a lot Xfinity for the unproductive stressful part of my day.

Was there at a short time. Great service.

In and out service. Top notch.

Very rude you think they work for free dont even want to talk to the client normally

Came in with many contract rate questions pertaining to a large increase in my xfinity bill but Fernando took the time to explain each line item and helped me save $$ on my bill. Thx to him for doing his job so well.

Taj mahal of retail stores, no wonder our cable bill is so high

Great customer service will always up sale you to something that you dont need.

Walked in, black woman sitting their and just ignoring me until I was brought to her by another employee I guess she didnt want to be bothered

They were super busy there was no place to sit anywhere lady at the front desk to take care of my problem which never happens so being super busy waiting in line for about 10 minutes she took about 5 minutes I was out of there quick every night

In and out returning equipment.More than I could say about the Xfinity store in Cicero il

I feel I should have gotten better service than I received. Because my phone have never worked right from day one.i asked to let me see some one to thoroughly go through my phone because it had never been set up .was denied. He said call samsung!

Very helpful when I had to get the new router/modern xb7...

Long wait even with an appointment but very courteous

Great place, Great service!

Had three separate. bills 🚫 r could be fixed none

Ex. Compact. Not bad

Very nice store good service people. Finally after, 3 days of no service no TV, wifi, internet. They got me a real appointment, not like the fake one today. Waited all morning, no show. Terrible phone menu to try to get help. Wish we had a different choice where we live. Ready to quit this one.

Rude customer service person at front desk. Cared more about texting on his phone then answering my questions.

Sent home to do it myself...maybe I should take it off my bill.

The representative I dwelt with gave me her business card and said I could call her at anytime if I needed assistance. Called her using her business card, left a message to call back and never received a phone call back.

The store was clean and they wiped the counters down behind customers.They made sure that social distancing guidelines were being followed and everything is clearly marked, while still displaying great customer service.

I already had an appointment it was at 6:00 pm and it took 50 mins until the employee call my name. I wanted to get just a new router which needs less than 4 mins. They didn’t consider the appointments. Also. So many people were in the store. I hope if you ask all the people to take appointments before and stay in their cars, when it’s their turn just call him on the phone to walk in to the store.

Wait time was long due to Covid, but the service guy we had was very polite and helpful with his knowledge. We ended going in person because the women on the phone we called was rude and did not seam concerned

Very fast service, very clean and well organized!

Was surprisingly in and out. Agent very knowledgeable and actually got me a good package. Shopped around before that and still had package I needed.

Had to drop off equipment. Person at the front desk took the equipment and gave us a receipt. We were out of there in 5 minutes.

Quick & great customer service

The salesperson in store was great! I tried cancelling my deceased moms cable by phone. She had no contract at all. Had it for many many yrs. Just basic cable! I have never been given such a hard time! They wouldnt cancel until I emailed them a copy of death certificate & filled out about 5 pages of info & sent it back. I told them I dont have a printer! I can not believe they would not cancel !! So I brought the ancient set top boxes in & told salesperson my mom died & I need to cancel. He did NOT need to see death certificate!! Took about 5 minutes for him to cancel it. I told him Id been trying for 2 months by phone & what they wanted. He said, never call in for customer service!! Said to come directly to store! Wish Id of known from the start! Absolutely ridiculous to go thru especially when your grieving a loved one! I was able to close credit cards, utility bills, etc by phone w/o death certificates etc. Just 1 phone call. Can not believe Xfinity could be this cruel! Again she was not tied into a contact. To boot, I went out & bought an indoor antenna at Best Buy & get way more channels than she ever had w/ basic cable! I wish Id of known sooner. She wouldve had more to watch for yrs b4 her death & wouldve saved her nearly $40/month.

Make sure to make appointment.

Lazy, incompetent staff.

If you want to be taken care of go see Gabriela!! She is awesome and knows her stuff! She was so patient and helped me get the services that best suits my family household needs. I’m so in love with the voice remotes she recommended since I’m new to Comcast channel numbers. Wish I would’ve made the switch sooner. It is pretty busy at the location so make an appointment and you’ll be fine.

Its not fast.

The woman exchanged my cable box that wasnt working for a new one. I asked if it was the same and she said yes. Well it wouldnt connect to my system which I was with no cable for a few days till they showed up and said it was an older box which wont work for me. They need better training.

Very helpful people

My first time here. We were looking into different Internet options. Im extremely happy with my decision to come here. Fernando helped us and he was absolutely great about everything and very informative. We were in and out in no time. Overall great experience.

Sale representatives kind of in a rush, luck of politeness. No any paper proof or receipt for changing plan, maybe it just now i guess.

Too overpriced for service

Excellent service, the place is not crowded

The black guy receptionist was the best.best customer service keep it up bro.

The manager was really nice and helped us through the whole process

Ok

Great service, great social distancing and precautions.

Excellent customer service Was in and out Took care of my problem in no time

Very professional staff 👏

Very nice helpful

Excellent

Came here on a Tuesday morning to drop off/pick up a modem. I was in and out in 5 minutes. Got here a couple minutes before they opened the doors so I didn’t have to wait, but I imagine it would be a long wait if you came during peak hours. The lady that helped me was efficient and didn’t try to upsell me anything, just took my old modem and gave me a new one. Overall a better experience than I planned for. Parking was okay because I was here early in the morning but there were limited spots in front of store.

Very nice

Nice people, great service.

I was disappointed on the new package I was offered, was really missed lead.....will never get involved with over the phone packages again, salesmen told me I would be keeping the same channel line up, and lied to, I will be looking for better service real soon.....But Brenda was very helpful to my complaints @ the Orland Park, Ill. Store very helpful a great asset to your company....dont lose her ....Moses Perez

Such slow service. Its the main Comcast store but its always busy and the wait time is always long, even if you want to just pay uour bill. Wish speed of service was better. Other than that, its a great place with nice staff.

Love this Comcast store. People were great. Took care of my problems, always do.

For once, I didnt have to wait long for service. They still need to work on their pricing. The costs of my box and fees went up when theres no difference in the service Im receiving. Having to ask for a credit because there wasnt service during the Polar Vortex is asinine.

Going into the store is always a good experience for me. The last time I was there I was returning all of my equipment and leaving Comcast, sadly. I had Comcast for 11 years and finally couldnt pay the high prices anymore. I wouldve stayed, or would return to their services in the future if they could adapt to a personalized bundle/package plan. I never watched all of the two hundred something channels that I had, but if I wouldve went to a lesser package I wouldve lost at least a couple of the channels that my family did watch regularly. They should have consultants sit down over the phone or in store and figure out customized packages with customers. That would bring me back to Comcasts wonderful service & customer service really quick.

The staff here will show you tips and tricks on how to use your Xfinity cable and remote. Ask one of the staff members for a quick tutorial.

Nice store with Great customer service. With the TVS on it made the short wait that much easier.

Will still give them four stars even though the reason for visit was returning equipment as their prices are too steep for me

Whitney gave Excellent Customer Service. She help me customize my plan to the services I truly would enjoy!

The sale representative Daniel was excellent. He never mind explaining any of the question we had. He was so professional that he even give us his business card and said that if we had any problems installing the new equipment to please e-mail him and he would respond as soon as he seen it. Now That Excellent Service.Thank You Daniel

Last night I visited the Xfinity store after calling and being told the could not help me over the phone. That was discouraging, however, I went into the store. At 7:30 pm on a wednesday, there was no line and someone helped me right away. They figured out why the phone tech couldnt help me, and said the system would update, and I could come back or call in the following day to finish re-packaging my cable service. They gave me a job number and said when I contact them again, they will upgrade my service and reduce my monthly fee by $40.00. I give them 4 stars because they could not take care of everything right then, and are making me do more work to re-package my cable.

Not very good stopped to see if I could get a deal since my contract is up January 3rd no help.Guess I will have to cancel.

I visited this store today and was met with amazing professional service. The waiting time at best was minimal and my visit was on a Saturday morning around mid day. After reading the posted reviews even though I live south, I made the decision to visit this location rather than drive to the north side with its traffic and parking problems. Glad I did! Spoke with the manager and complimented him on such a smooth operation. Delores took care of our needs, answered questions and is a stellar professional.

In store employee was extremely helpful and courteous.

All I wanted was to ask a question about someone moving out and getting a starter kit. Horrendous loop on the automation for an internet company. Terrible waste of time for a one minute or less question.

Beautiful store with giant TVs while you wait. I came in with a plan and the associate made it a reality. No games just outstanding service.

No appointment was made, no problem. We were in and out within a half hour. The woman who helped us was extremely helpful and very nice. Was pleasantly surprised.

Comcast is a price gouger. We signed up with the idea that our bill would not change for a year and within three months they charged us more than promised. You need a minimum of 45 minutes on the phone to fix this problem. Lastly, on average we need to call once a week due to no cable signal. Each of these calls is minimum of 10 minutes with a 20 minute resolution time after hanging up. Each time we call about this issue the recording always mentions that there are errors in the cable box. The ONLY reason we keep this service is to keep the price of internet service as low as possible.

Awesome service from Gabriela. Answer all our questions and very helpful.

Only one good thing. The personnel are friendly and helpful.The setup of the store is bad. First, they need one dedicated person or area just for returns. The first time I went to this store I was simply returning a router and tv box - I waited over an hour for a two minute transaction. The second time I was there I saw two separate customers wait at least an hour for a 30 second return. One person could have completed these transactions and spare so much time for a lot of people.They also need more chairs (and more comfortable chairs) since all you do is go in and wait. I was sitting in one of three chairs by a desk and was told I would have to get up bc the representative needed the chairs to take care of one person. I took the chair and walked away.Now the staff are very friendly and helpful. Once you are FINALLY seen by one of the employees they answer every one of your questions with patience (almost too much patience for some of the customers) and are very informative. They go over every option and are clear on all the details.I plan on getting phones through this store and I am hoping an appointment will help with the wait time.

Alex was very helpful

Good

Helpful staff, but understaffed. Ive been there during different times of the day. Ive tried going on different days. I always wait no matter what. When you finally do get someone they are very willing to help. I do like that. I like the comcast face to face a lot better than their awful phone customer service with Brian that you cant understand and have to explain and re-explain 10 times over.Get in the car and go there. Its quicker than the one and a half hour phone call.

The woman at the front desk was very nice and offered me and my son water, I wish I wouldve caught her name. The wait wasnt long at all and I was taken care of with in minutes. You can also make appointments there which is pretty awesome.

Wonderful and very nice inside. Everyone was nice, lovely service.

The Apple Store concept might be good for some situations, but Comcast’s execution of it is a total fail. They need to have representatives available to handle the customer volume. The idea of scheduling an appointment to bring back a cable box for which I am being charged that was erroneously sent to me doesn’t make a lot of sense to me. Between phone calls and timed-out store visits, I am a little over three hours of my own time into this without a resolution. Somehow my bill keeps getting bigger. I am used to charging clients for my time.

Good service, service rep very helpful.

Representives will promise you certain items come with a package and surprisingly it doesn’t tried talking to management they assured me they will fix didn’t do squat.

Did not help to reduce bill...looking for another service.

Waited for half hour for being next in line. Had 8 people unfortunately waiting after me. Either they are training employees and dont consider that maybe they should drop that when lines are over one hour long waiting. But common sense isnt so common

Extremely nice and modern facility. Chloe, Aletha and Dolores were very courteous and helpful. Smiles all around! We didnt wait long and were really treated well. Everyone there seems to really enjoy their jobs.

Long wait new cable boxes didnt work. Had to return 2nd time for new boxes and remotes. 2nd set of boxes finally worked. All is good now no thanks to comcast or comcast personal.

Very clean, spacious, lots of agents to help.

The representative we dealt with Gabriela was wonderful very informative and patient with us we very happy with the whole experience

Xfinity internet is over priced for the quality of service. Non stop signal dropping, internet download speed and upload speed fluctuations constantly. I have tried to to speak to multiple reps but sat on the phone waiting hours.

This is definitely the place to drop off and pick up your Xfinity stuff. Wait time is usually an hour.

My experience with Xfinity is that all they are concerned with is how to make more money. They will suck you dry! The customer service is the worst of any business line! I was trying to call the mobile store and I get the automated system telling me about my cable bill balance! My internet service is fair at best, very slow. Looking for service alternatives. Cable, internet, home phone, cell phone, home security...they didnt even offer me a discount for all of the services I have...unsatisfied *person. ( I cant even classify myself as their *Customer)

Good very friendly

Trying to set up a new phone they couldnt be bothered, said to do it at home,really I should of kept verizon,

Nice place great lobby.Does get really busy, but they try there best and our friendly.Nice and local

Go see Brian! Awesome guy to do business with. Very knowledgeable and friendly. Amazing customer service. Keep it up!

Made an appointment waited about 5 minutes then received what we needed in about 7 minutes and were on our way. However make an appointment! Its super easy and saves time.

Guys and girls were nice but they seemed very under staffed for amount of costumers. Also could have been time of day. . Maybe another location close should open to ease traffic.

Such a bad experience here. I didnt mind the wait, which was excessive, but what I did mind was the attitude on my salesman, Brian. I wont bore you all with the details, but he made a mistake, after I repeatedly told him he was making a mistake, with some cable boxes I was returning. He was so cocky and acted like I was an irritant. They are very busy at this location and he was probably stressed, but thats not my fault. He finally realized his mistake and got nicer - which I cant stand when people do - just be nice to begin with! I will find myself another Xfinity dealer for sure!

What a total waste of my time. I saw a commercial for xfinity wireless, so decided to give it a try. Tried calling them - they have no phone - you have to call Comcast customer service. Yea - phone menu hell. Could not get anyone. So I went to online chat. Logged in, chatted. Gave them my account number, details, etc. Asked if this can be used with my business account Sure! Up to 5 lines!Great. The phones I wanted were out of stock online - the rep said but Im sure the store will have them in stock. So I drove 45 minutes to the closest store. No, we wont give you wireless service with a business account. And she chuckled. I explained that I was told they did. So they asked another employee (7 employees. All just wandering around.) No, we cant do that. Chuckle. I dont gets what is so funny. Then the kicker - Anyway, even is we could, we cant right now. Our internet is down. Seriously.Then I asked why theres no direct line to call them. So we can help customers and not have to answer phones! Yea, just like they helped me.

This place can get crowded, so make an appointment. Lesson learned. But the staff is great and accommodating to my needs.